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Issues, Workarounds & Localization

 
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I keep crashing/logging out.

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Beliala
Redhogs
Fraternity.
#201 - 2012-04-30 14:18:37 UTC  |  Edited by: Beliala
Echoing the above... feels like everything takes ages (think: minutes) to load every item.

Completely unplayable - took me 10 minutes to jump through one stargate and dock.

Australia / iiNet

Tracing route to srv200-g.ccp.cc [87.237.38.200]
over a maximum of 30 hops:

1 2 ms <1 ms <1 ms mygateway1.ar7 [10.1.1.1]
2 16 ms 15 ms 15 ms nexthop.wa.iinet.net.au [203.215.5.243]
3 16 ms 15 ms 15 ms te7-2.per-qv1-bdr1.iinet.net.au [203.215.4.20]
4 64 ms 63 ms 63 ms te4-4.ade-pipe-bdr2.iinet.net.au [203.215.20.20]

5 62 ms 62 ms 62 ms po4-100.ade-pipe-bdr1.iinet.net.au [203.215.20.1
37]
6 69 ms 69 ms 69 ms te6-4.mel-pipe-bdr1.iinet.net.au [203.215.20.18]

7 69 ms 68 ms 69 ms xe-0-1-0-0.syd-ult-core1.iinet.net.au [203.215.2
0.102]
8 63 ms 63 ms 63 ms unknown.telstraglobal.net [134.159.126.189]
9 64 ms 64 ms 65 ms i-0-7-1-0.sydo-core02.bi.telstraglobal.net [202.
84.223.1]
10 205 ms 206 ms 205 ms i-0-2-0-0.1wlt-core01.bx.reach.com [202.84.140.2
1]
11 249 ms 249 ms 249 ms i-1-2.eqla01.bi.reach.com [202.84.251.174]
12 251 ms 251 ms 251 ms gblx-peer.eqla01.pr.telstraglobal.net [134.159.6
3.202]
13 295 ms 294 ms 294 ms 204.245.39.38
14 295 ms 294 ms 294 ms srv248-e.ccp.cc [87.237.36.248]
15 295 ms 295 ms 295 ms srv200-g.ccp.cc [87.237.38.200]

Trace complete.
Beliala
Redhogs
Fraternity.
#202 - 2012-04-30 14:40:01 UTC
Beliala wrote:
Echoing the above... feels like everything takes ages (think: minutes) to load every item.

Completely unplayable - took me 10 minutes to jump through one stargate and dock.

Australia / iiNet

Tracing route to srv200-g.ccp.cc [87.237.38.200]
over a maximum of 30 hops:

1 2 ms <1 ms <1 ms mygateway1.ar7 [10.1.1.1]
2 16 ms 15 ms 15 ms nexthop.wa.iinet.net.au [203.215.5.243]
3 16 ms 15 ms 15 ms te7-2.per-qv1-bdr1.iinet.net.au [203.215.4.20]
4 64 ms 63 ms 63 ms te4-4.ade-pipe-bdr2.iinet.net.au [203.215.20.20]

5 62 ms 62 ms 62 ms po4-100.ade-pipe-bdr1.iinet.net.au [203.215.20.1
37]
6 69 ms 69 ms 69 ms te6-4.mel-pipe-bdr1.iinet.net.au [203.215.20.18]

7 69 ms 68 ms 69 ms xe-0-1-0-0.syd-ult-core1.iinet.net.au [203.215.2
0.102]
8 63 ms 63 ms 63 ms unknown.telstraglobal.net [134.159.126.189]
9 64 ms 64 ms 65 ms i-0-7-1-0.sydo-core02.bi.telstraglobal.net [202.
84.223.1]
10 205 ms 206 ms 205 ms i-0-2-0-0.1wlt-core01.bx.reach.com [202.84.140.2
1]
11 249 ms 249 ms 249 ms i-1-2.eqla01.bi.reach.com [202.84.251.174]
12 251 ms 251 ms 251 ms gblx-peer.eqla01.pr.telstraglobal.net [134.159.6
3.202]
13 295 ms 294 ms 294 ms 204.245.39.38
14 295 ms 294 ms 294 ms srv248-e.ccp.cc [87.237.36.248]
15 295 ms 295 ms 295 ms srv200-g.ccp.cc [87.237.38.200]

Trace complete.




Note: Hop 13 seems to have some massive delays/loss happening.
Ueberlisk
The Hatchery
RAZOR Alliance
#203 - 2012-04-30 17:30:43 UTC
random timeout again. i was already hoping it was fine but apparently not :(
Ueberlisk
The Hatchery
RAZOR Alliance
#204 - 2012-04-30 20:35:20 UTC
allright. got the timeout on pingplotter now.

eveonline-ic-138015-ldn-b3.c.telia.net seems to be the cause of my connection failures. u can see it from the image attached.

http://i.imgur.com/sj52J.png

any comments on that ccp?
Ueberlisk
The Hatchery
RAZOR Alliance
#205 - 2012-05-01 08:39:51 UTC  |  Edited by: Ueberlisk
im just gonna keep spamming this i guess. another dc. almost got ganged to hell because of it. this is no way to play this game.

http://i.imgur.com/31SHg.png?1

also latest crash in pingplotter
Ueberlisk
The Hatchery
RAZOR Alliance
#206 - 2012-05-01 09:23:29 UTC  |  Edited by: Ueberlisk
this morning i've had 4 dc's now. yet another pingplotter

http://i.imgur.com/OFDKG.png

another one.

http://i.imgur.com/pBGGq.png
Ueberlisk
The Hatchery
RAZOR Alliance
#207 - 2012-05-01 10:06:43 UTC
Ueberlisk wrote:
this morning i've had 4 dc's now. yet another pingplotter

http://i.imgur.com/OFDKG.png

another one.

http://i.imgur.com/pBGGq.png


and another one.

http://i.imgur.com/FUkor.png


i'm going to stop running pingplotter for now and do something else. its just simple unplayable.
Lord Damo Boirelle
Underdogs Corp
#208 - 2012-05-01 10:35:59 UTC
hey guys, i sent ccp a petition about this problem im getting which is same as you all.
And this is the reply i got:
Petition: Drop outs You can follow up on your petition on:http://support.eve-online.com/Pages/Petitions/PetitionDetails.aspx?20120425-2851432-1A8F6D18 2012.04.30 11:55:00 GM Retrofire------------------------------------------------------------------------Hi. I see that you are connecting from Australia, it seems that other Australian and New Zealand players are suffering similar problems which seems to be caused by your ISP's backbone provider. I thus suggest you contact your ISP to have them look into this, we are doing what we can from our side but due to the complexity of the situation we can not say at the time if we will be able to affect the situation as it currently is. Best regards,Senior GM RetrofireEVE Online Customer Support

so basicaly they cant do anything, my isp (westnet) cant see a problem on there end so what now. i guess i dont bother buying anymore plex then.
Ueberlisk
The Hatchery
RAZOR Alliance
#209 - 2012-05-01 10:39:58 UTC
Lord Damo Boirelle wrote:
hey guys, i sent ccp a petition about this problem im getting which is same as you all.
And this is the reply i got:
Petition: Drop outs You can follow up on your petition on:http://support.eve-online.com/Pages/Petitions/PetitionDetails.aspx?20120425-2851432-1A8F6D18 2012.04.30 11:55:00 GM Retrofire------------------------------------------------------------------------Hi. I see that you are connecting from Australia, it seems that other Australian and New Zealand players are suffering similar problems which seems to be caused by your ISP's backbone provider. I thus suggest you contact your ISP to have them look into this, we are doing what we can from our side but due to the complexity of the situation we can not say at the time if we will be able to affect the situation as it currently is. Best regards,Senior GM RetrofireEVE Online Customer Support

so basicaly they cant do anything, my isp (westnet) cant see a problem on there end so what now. i guess i dont bother buying anymore plex then.



i'm kinda hoping this doesnt apply for me because i'm not from australia or anywhere close. :(
Leads Dent
Deep Core Mining Inc.
Caldari State
#210 - 2012-05-02 03:31:07 UTC
It seems like the only way to get a responce from CCP is to make a petition. So if your not in this blanked excuse that is it an Australian and New Zealand problem I suggest you make a petition.

It is unfortunate but if it is reach.com as a backbone provider causing the problems there is not really anything that can be done about it. CCP has no way of making them provide better service because they do not provide any direct service to CCP and same for the ISP's. It is probably worth checking if you not is Aus, NZ that if you still sending traffic through the Reach backbone, there is talk about which IP that is somewhere on page 9 I think. If your not using Reach I suggest you take your problem to another topic as I think this one has been labelled the Reach specific problem.

However the internet is a dynamic thing so if the game is unplayable now, come back in a month or something and it could be all better. Saying that I have been very lucky the last couple of days as it *seems* to be pretty stable, only the odd d/c ever second day.

It still really sucks that CCP said they are looking into this. Then felt that we deserved no more feedback, even if it is just. "sorry guys, not our fault, blame these peoples"

Pisses me off to be honest.
Glijaron
Hell In A HandBasket Syndicate
#211 - 2012-05-02 03:43:07 UTC
Lord Damo Boirelle wrote:
hey guys, i sent ccp a petition about this problem im getting which is same as you all.
And this is the reply i got:
Petition: Drop outs You can follow up on your petition on:http://support.eve-online.com/Pages/Petitions/PetitionDetails.aspx?20120425-2851432-1A8F6D18 2012.04.30 11:55:00 GM Retrofire------------------------------------------------------------------------Hi. I see that you are connecting from Australia, it seems that other Australian and New Zealand players are suffering similar problems which seems to be caused by your ISP's backbone provider. I thus suggest you contact your ISP to have them look into this, we are doing what we can from our side but due to the complexity of the situation we can not say at the time if we will be able to affect the situation as it currently is. Best regards,Senior GM RetrofireEVE Online Customer Support

so basicaly they cant do anything, my isp (westnet) cant see a problem on there end so what now. i guess i dont bother buying anymore plex then.


This was the same response I got from a petition I sent to CCP when this first started happening to me. I took upon myself to first get tracer routes and pingplotters together. Second tweeting CCP higher ups with help from others. Third I called iiNet and luckily got a tech that followed up and actually helped. Now whether it was iiNet's end and they're not telling me this(tend to doubt it), it has been fixed. I have had no issues for the past week or so. I do know that my route has changed since my first tracer route.
I'm not saying everyone's issue is fixed, that's obvious. I will start tweeting CCP again and make them aware that this issue for some hasn't been resolved.
Marcin Arkaral
Viziam
Amarr Empire
#212 - 2012-05-02 08:05:16 UTC
Lord Damo Boirelle wrote:
hey guys, i sent ccp a petition about this problem im getting which is same as you all.
And this is the reply i got:
Petition: Drop outs You can follow up on your petition on:http://support.eve-online.com/Pages/Petitions/PetitionDetails.aspx?20120425-2851432-1A8F6D18 2012.04.30 11:55:00 GM Retrofire------------------------------------------------------------------------Hi. I see that you are connecting from Australia, it seems that other Australian and New Zealand players are suffering similar problems which seems to be caused by your ISP's backbone provider. I thus suggest you contact your ISP to have them look into this, we are doing what we can from our side but due to the complexity of the situation we can not say at the time if we will be able to affect the situation as it currently is. Best regards,Senior GM RetrofireEVE Online Customer Support

so basicaly they cant do anything, my isp (westnet) cant see a problem on there end so what now. i guess i dont bother buying anymore plex then.


I go exactly the same response. They r useless. I contacted iinet, but off course "its not their fold". Any way, if u r in Australia, and r using iiNET than, one thing that you can try is to login to https://toolbox.iinet.net.au and in "The Connection Speed Manager" u can change your profile to GAMER. According to iiNET, GAMER profile is:

Quote:
Gamer ADSL2/2+ Speeds up to 24,000 kbps (UNINTERRUPTED) Well suited for time sensitive, interactive applications such as gaming, this selection is designed to provide the quickest connection response rather than a faster download speed.


I changed it myself from Standard to Gamer. Unfortunately, I haven't had time to play EVE recently, so I cannot test it whether it helps or not.
Ueberlisk
The Hatchery
RAZOR Alliance
#213 - 2012-05-02 13:20:45 UTC
i've had it with these mf snakes in my mf plane. Cry
Rokhaard Indiz
Eristocracy Inc
#214 - 2012-05-02 22:58:14 UTC
I'm joining in too!

Having constant disconnects from Eve, while everything else keeps working just fine. Not sure when it started, since I haven't played that much in previous weeks, but about month ago everything was alright and at least from last weekend onwards I've been kicked to login screen way too often.

Here's my traceroute, seems to have some common nodes with Ueberlisk.

Tracing route to srv200-g.ccp.cc [87.237.38.200]
over a maximum of 30 hops:

1 1 ms <1 ms 1 ms xxx
2 7 ms 6 ms 6 ms xxx
3 7 ms 7 ms 6 ms 141.208.206.201
4 8 ms 7 ms 8 ms hkicore1-o-5-0-0-0.datanet.tele.fi [141.208.25.57]
5 7 ms 6 ms 6 ms hkiasbr1-s0-0-0.datanet.tele.fi [141.208.8.10]
6 7 ms 41 ms 6 ms hls-b2-link.telia.net [213.248.75.17]
7 83 ms 13 ms 14 ms s-bb1-link.telia.net [80.91.246.84]
8 31 ms 27 ms 26 ms hbg-bb2-link.telia.net [80.239.147.170]
9 40 ms 40 ms 40 ms ldn-bb2-link.telia.net [80.91.250.151]
10 40 ms 40 ms 43 ms ldn-b3-link.telia.net [80.91.249.176]
11 44 ms 42 ms 42 ms eveonline-ic-138015-ldn-b3.c.telia.net [213.248.83.198]
12 41 ms 42 ms 41 ms srv248-e.ccp.cc [87.237.36.248]
13 43 ms 41 ms 45 ms srv200-g.ccp.cc [87.237.38.200]

Trace complete.

fake-edit: ...and another disconnect while writing this :(

yes
Glijaron
Hell In A HandBasket Syndicate
#215 - 2012-05-02 23:35:36 UTC
Ok I was good for a week or so... Now... 2 discos within 20mins! Come on can we get some consistency!

Tracing route to srv200-g.ccp.cc [87.237.38.200]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms BoB.iiNet [10.1.1.1]
2 9 ms 10 ms 9 ms nexthop.nsw.iinet.net.au [203.215.17.248]
3 9 ms 9 ms 9 ms te1-1.syd-ult-bdr2.iinet.net.au [203.215.16.24]

4 9 ms 9 ms 9 ms te1-2.syd-ult-bdr1.iinet.net.au [203.215.20.146]

5 9 ms 9 ms 8 ms xe-1-1-0-0.syd-ult-core1.iinet.net.au [203.215.2
0.30]
6 9 ms 9 ms 9 ms 26629.siko06.cu.telstraglobal.net [134.159.126.4
5]
7 10 ms 10 ms 9 ms i-0-7-1-0.sydo-core02.bi.telstraglobal.net [202.
84.223.1]
8 149 ms 148 ms 149 ms i-0-0-0-0.1wlt-core01.bx.telstraglobal.net [202.
84.141.146]
9 195 ms 195 ms 195 ms i-1-2.eqla01.bi.telstraglobal.net [202.84.251.17
4]
10 193 ms 194 ms 217 ms gblx-peer.eqla01.pr.telstraglobal.net [134.159.6
3.202]
11 287 ms 287 ms 286 ms 204.245.39.42
12 287 ms 286 ms 286 ms srv245-e.ccp.cc [87.237.36.245]
13 287 ms 287 ms 286 ms srv248-e.ccp.cc [87.237.36.248]
14 287 ms 290 ms 288 ms srv200-g.ccp.cc [87.237.38.200]

Trace complete.

Will get a pingplotter as soon as I can...
Ueberlisk
The Hatchery
RAZOR Alliance
#216 - 2012-05-03 09:43:21 UTC
Rokhaard Indiz wrote:
I'm joining in too!

Having constant disconnects from Eve, while everything else keeps working just fine. Not sure when it started, since I haven't played that much in previous weeks, but about month ago everything was alright and at least from last weekend onwards I've been kicked to login screen way too often.

Here's my traceroute, seems to have some common nodes with Ueberlisk.

Tracing route to srv200-g.ccp.cc [87.237.38.200]
over a maximum of 30 hops:

1 1 ms <1 ms 1 ms xxx
2 7 ms 6 ms 6 ms xxx
3 7 ms 7 ms 6 ms 141.208.206.201
4 8 ms 7 ms 8 ms hkicore1-o-5-0-0-0.datanet.tele.fi [141.208.25.57]
5 7 ms 6 ms 6 ms hkiasbr1-s0-0-0.datanet.tele.fi [141.208.8.10]
6 7 ms 41 ms 6 ms hls-b2-link.telia.net [213.248.75.17]
7 83 ms 13 ms 14 ms s-bb1-link.telia.net [80.91.246.84]
8 31 ms 27 ms 26 ms hbg-bb2-link.telia.net [80.239.147.170]
9 40 ms 40 ms 40 ms ldn-bb2-link.telia.net [80.91.250.151]
10 40 ms 40 ms 43 ms ldn-b3-link.telia.net [80.91.249.176]
11 44 ms 42 ms 42 ms eveonline-ic-138015-ldn-b3.c.telia.net [213.248.83.198]
12 41 ms 42 ms 41 ms srv248-e.ccp.cc [87.237.36.248]
13 43 ms 41 ms 45 ms srv200-g.ccp.cc [87.237.38.200]

Trace complete.

fake-edit: ...and another disconnect while writing this :(


you sir have exactly the same problem as i do.
QQQzrmnddfs-reijo Siekkinen
Serpent Sun
#217 - 2012-05-03 10:32:10 UTC
Ueberlisk wrote:
Rokhaard Indiz wrote:
I'm joining in too!

Having constant disconnects from Eve, while everything else keeps working just fine. Not sure when it started, since I haven't played that much in previous weeks, but about month ago everything was alright and at least from last weekend onwards I've been kicked to login screen way too often.

Here's my traceroute, seems to have some common nodes with Ueberlisk.

Tracing route to srv200-g.ccp.cc [87.237.38.200]
over a maximum of 30 hops:

1 1 ms <1 ms 1 ms xxx
2 7 ms 6 ms 6 ms xxx
3 7 ms 7 ms 6 ms 141.208.206.201
4 8 ms 7 ms 8 ms hkicore1-o-5-0-0-0.datanet.tele.fi [141.208.25.57]
5 7 ms 6 ms 6 ms hkiasbr1-s0-0-0.datanet.tele.fi [141.208.8.10]
6 7 ms 41 ms 6 ms hls-b2-link.telia.net [213.248.75.17]
7 83 ms 13 ms 14 ms s-bb1-link.telia.net [80.91.246.84]
8 31 ms 27 ms 26 ms hbg-bb2-link.telia.net [80.239.147.170]
9 40 ms 40 ms 40 ms ldn-bb2-link.telia.net [80.91.250.151]
10 40 ms 40 ms 43 ms ldn-b3-link.telia.net [80.91.249.176]
11 44 ms 42 ms 42 ms eveonline-ic-138015-ldn-b3.c.telia.net [213.248.83.198]
12 41 ms 42 ms 41 ms srv248-e.ccp.cc [87.237.36.248]
13 43 ms 41 ms 45 ms srv200-g.ccp.cc [87.237.38.200]

Trace complete.

fake-edit: ...and another disconnect while writing this :(


you sir have exactly the same problem as i do.


I have this problem too. And I don't bother to get route until there's really a need to.
From Finland also.

How I temporarily "solved" this problem:
Constantly downloading some shait via p2p (torrents) keeps my connection up. Not cool to keep looking up some interesting CC licensed stuff. And when the download finishes connection drops.
Ueberlisk
The Hatchery
RAZOR Alliance
#218 - 2012-05-04 11:39:30 UTC
another disconnect.

http://i.imgur.com/XChg7.png
Ueberlisk
The Hatchery
RAZOR Alliance
#219 - 2012-05-04 13:43:17 UTC
kinda seems like this is just being ignored as there hasn't been an update here for ages. also my petition that i put up tuesday morning hasn't been answered. I can't stress enough that this problem has been up for like three weeks now and it's making the game pretty impossible to play. any response would be appreciated..
Tupac Chapra
Imperial Shipment
Amarr Empire
#220 - 2012-05-04 13:52:43 UTC
Its not an Australia problem and I doubt it is a ISP problem unless everyone just suddenly changed their ISP lately. Did you change your isp right before it started? Probably not. I didnt. I am in US also. Are you on trinity server or do you guys think it matters? I can use my money on things that work. I hope this gets resolved. I like MMO and CCP doesnt have a monopoly.