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Issues, Workarounds & Localization

 
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I keep crashing/logging out.

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Linolea Austrene
0.0 Massive Dynamic
Pandemic Horde
#161 - 2012-04-24 21:20:20 UTC
Xapp Branigan wrote:

I am with iinet in Australia they can't do anything. If everyone getting this issue hassle this company perhaps we might get some results.


It would make more sense if the entity with the vested interest (i.e. CCP making money, or losing it in this case) approach the company in question.

Judging by the complete lack of engagement of CCP in this thread*, I assume it is not affecting enough people for them to care. I find this particularly galling as my problems started after CCP Mort said he tweaked routing on page 3 of this thread, and then seemingly walked away from the issue.

Removing subs is the only language gaming companies seem to understand.

* Just a "we are working on it" would be helpful.
Glijaron
Hell In A HandBasket Syndicate
#162 - 2012-04-24 21:56:14 UTC  |  Edited by: Glijaron
Linolea Austrene wrote:
Xapp Branigan wrote:

I am with iinet in Australia they can't do anything. If everyone getting this issue hassle this company perhaps we might get some results.


It would make more sense if the entity with the vested interest (i.e. CCP making money, or losing it in this case) approach the company in question.

Judging by the complete lack of engagement of CCP in this thread*, I assume it is not affecting enough people for them to care. I find this particularly galling as my problems started after CCP Mort said he tweaked routing on page 3 of this thread, and then seemingly walked away from the issue.

Removing subs is the only language gaming companies seem to understand.

* Just a "we are working on it" would be helpful.


^This

Although I am doubting it's iiNet, because there are others who aren't on iiNet that are having issues as well, most of our pings and pingplotters tell us different.
Anyway... 5 discos last night after DT, withiin a span of a few hours. How is this acceptable to CCP? Come on guys can we please rectify the issue?
They told us to post pings and pingplotter, and this was for... seems like much of nothing.
I'm sure there are others in EVE having the issue but not everyone will post, we are just the vocal few.
Organic Wormfood
Perkone
Caldari State
#163 - 2012-04-25 01:44:52 UTC  |  Edited by: Organic Wormfood
Target Name: srv200-g.ccp.cc
IP: 87.237.38.200
Date/Time: 25/04/2012 11:31:22 AM to 25/04/2012 11:42:23 AM

Hop Sent Err PL% Min Max Avg Host Name / [IP]
1 45 1 2.2 7 33 9 [xxx.xxx.xxx.xxx]
2 44 2 4.5 8 27 10 [xxx.xxx.xxx.xxx]
3 45 1 2.2 8 31 10 [xxx.xxx.xxx.xxx]
4 45 1 2.2 9 36 17 [xxx.xxx.xxx.xxx]
5 45 3 6.7 8 34 14 Bundle-Ether10-woo10.Brisbane.telstra.net [110.142.226.13]
6 45 3 6.7 9 78 14 Bundle-Ether3.woo-core1.brisbane.telstra.net [203.50.11.52]
7 45 1 2.2 21 83 31 Bundle-Ether11.chw-core2.Sydney.telstra.net [203.50.11.70]
8 44 13 29.5 21 34 27 Bundle-Ether1.oxf-gw2.Sydney.telstra.net [203.50.6.90]
9 45 11 24.4 20 76 25 TenGigabitEthernet6-0.sydo-core01.Sydney.reach.com [203.50.13.38]
10 45 4 8.9 23 44 26 i-0-5-4-0.sydo-core02.bi.reach.com [202.84.220.189]
11 45 1 2.2 168 192 170 i-0-2-0-0.1wlt-core01.bx.reach.com [202.84.140.21]
12 45 5 11.1 162 274 168 i-3-4.eqla01.bi.reach.com [202.84.251.154]
13 45 42 93.3 163 174 167 gblx-peer.eqla01.pr.reach.com [134.159.63.202]
14 45 44 97.8 303 303 303 [204.245.39.42]
15 45 44 97.8 327 327 327 srv245-e.ccp.cc [87.237.36.245]
16 45 44 97.8 327 327 327 srv248-e.ccp.cc [87.237.36.248]
17 45 1 2.2 292 313 295 srv200-g.ccp.cc [87.237.38.200]

I've sent an email to reach.com but I don't have much faith that it will do anything because I'm not their customer.

CCP should be able to contact them as reach.com feeds the CCP.CC network, either directly or via their data provider.

Here a portion of my ping output while playing the game with only 2 clients:
Reply from 87.237.38.200: bytes=32 time=298ms TTL=105
Reply from 87.237.38.200: bytes=32 time=295ms TTL=105
Reply from 87.237.38.200: bytes=32 time=295ms TTL=105
Reply from 87.237.38.200: bytes=32 time=298ms TTL=105
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 87.237.38.200: bytes=32 time=298ms TTL=105
Reply from 87.237.38.200: bytes=32 time=294ms TTL=105
Reply from 87.237.38.200: bytes=32 time=294ms TTL=105
Reply from 87.237.38.200: bytes=32 time=293ms TTL=105

During that pause one client stopped responding.. then recovered after about a 20 second pause. This does happen at times.. It must be the longer timeouts that cause client disconnects.
Organic Wormfood
Perkone
Caldari State
#164 - 2012-04-25 04:24:46 UTC
Update...

Had an idea...

I setup my Android mobile phone with the WiFi access point and am now playing EVE over my mobile phone (Telstra as well).

Pings have gone from about 290 (Telstra Internet) to 350 (Telstra mobile).

BUT... my dropouts have now stopped with EVE.

I can't traceroute when running on the mobile phone.. i get no IP returned for all 15 hops to 87.237.38.200.

Personally... I think there is an issue with the connection from reach.com to ccp.cc. Some router in there is randomly dropping connections for brief periods.

There are a number of Australian users (and international as well) who are getting pushed through that router.

The only way I can see the recent patches of EVE as being the cause is if they have decreased the amount of time the EVE Client can recover if the 'connection lost' errors start coming through.

It may have been an issue all along but the clients could recover...

CCP.. have you changed parameters around how the EVE client can stay 'logged in' if it thinks the connection to the back end servers is dropped?

CCP... please get onto your ISP and get them to start monitoring the connections from reach.com into their premesis.. I'm pretty sure there is an issue there.

CCP... thanks.
Glijaron
Hell In A HandBasket Syndicate
#165 - 2012-04-25 04:41:06 UTC  |  Edited by: Glijaron
Organic Wormfood wrote:
Update...

Had an idea...

I setup my Android mobile phone with the WiFi access point and am now playing EVE over my mobile phone (Telstra as well).

Pings have gone from about 290 (Telstra Internet) to 350 (Telstra mobile).

BUT... my dropouts have now stopped with EVE.

I can't traceroute when running on the mobile phone.. i get no IP returned for all 15 hops to 87.237.38.200.

Personally... I think there is an issue with the connection from reach.com to ccp.cc. Some router in there is randomly dropping connections for brief periods.

There are a number of Australian users (and international as well) who are getting pushed through that router.

The only way I can see the recent patches of EVE as being the cause is if they have decreased the amount of time the EVE Client can recover if the 'connection lost' errors start coming through.

It may have been an issue all along but the clients could recover...

CCP.. have you changed parameters around how the EVE client can stay 'logged in' if it thinks the connection to the back end servers is dropped?

CCP... please get onto your ISP and get them to start monitoring the connections from reach.com into their premesis.. I'm pretty sure there is an issue there.

CCP... thanks.




Funny you mention Reach.com because I have recieved an email from the Tech I spoke to at iiNet. Waiting another reply but this is well outside our or our ISP's responsibility. Email follows:

"I remember speaking to you today, it was quite a pleasure! As mentioned beforehand, I am a fellow gamer myself and completely understand the frustration in continuous drop outs.

The very first indication that it could be the server is when you mentioned the game itself loses connection, yet all your other internet applications were working fine. I know that in itself seems like too simple of an explanation, which is why I am happy to look into this issue for you.

In this trace route, you have indeed noticed the one which it jumps to a more significant latency, but what I'm primarily concerned about is hop 8. That is the first hop in which the latency spikes. I'm sure you have already noticed, but after the 6th hop it is no longer our network, in which unfortunately I'm unable to assist you with any sort of network investigation. However, I personally have looked into what the cause of this spike could be and am getting continuous opinions from fellow peers.

Out of curiosity, I (somewhat shamefully, might I add) Googled that particular IP (202.84.141.146) and found some forums in which they were talking about it in particular.

https://forums.eveonline.com/default.aspx?g=posts&m=1127012
(Not sure why I couldn't access this page but not the one you sent me, anyway. The exact same IP seems to be having those issues.)

http://us.battle.net/wow/en/forum/topic/4427566267?page=1
(Once again, same issue but on WoW. Almost the exact same dates in which EVE started having problems. Here is the fault in association with this: http://www.iinet.net.au/status/fault.php?id=1964630)

From looking at when these were posted, the problem has been going on for quite a few weeks now. Surprisingly though, Starcraft runs off the same network (Reach Networks) and has not been having the same problems as of late. My best guess would be the root of this problem for yourself and many other players which have replicated the issue lies in hop 6. This would be going through our upstream provider in which we have sadly no control over. At most, I can have someone in our faults team have a look into it.

I won't give up yet though, I'll let you know of what else I can find!

Kind regards,

R K"

And this was the Tracer Route I sent to iiNet:

Tracing route to srv200-g.ccp.cc [87.237.38.200] over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms BoB.iiNet [10.1.1.1]
2 8 ms 9 ms 8 ms nexthop.nsw.iinet.net.au [203.215.17.248]
3 9 ms 9 ms 9 ms te1-1.syd-ult-bdr2.iinet.net.au [203.215.16.24]
4 10 ms 9 ms 9 ms te1-2.syd-ult-bdr1.iinet.net.au [203.215.20.146]
5 9 ms 23 ms 8 ms xe-1-1-0-0.syd-ult-core1.iinet.net.au [203.215.20.30]
6 9 ms 9 ms 9 ms 26629.siko06.cu.reach.com [134.159.126.45]
7 10 ms 10 ms 9 ms i-0-7-1-0.sydo-core02.bi.reach.com [202.84.223.1]
8 149 ms 148 ms 148 ms i-0-0-0-0.1wlt-core01.bx.reach.com [202.84.141.146]
9 195 ms 195 ms 196 ms i-1-2.eqla01.bi.reach.com [202.84.251.174]
10 194 ms 194 ms 194 ms gblx-peer.eqla01.pr.reach.com [134.159.63.202]
11 330 ms 329 ms 329 ms 204.245.39.42
12 331 ms 331 ms 331 ms srv245-e.ccp.cc [87.237.36.245]
13 331 ms 331 ms 331 ms srv248-e.ccp.cc [87.237.36.248]
14 332 ms 330 ms 331 ms srv200-g.ccp.cc [87.237.38.200]

Trace complete.

So there you have it...
Organic Wormfood
Perkone
Caldari State
#166 - 2012-04-25 05:08:17 UTC
Glijaron wrote:
Organic Wormfood wrote:
Update...

Had an idea...



Funny you mention Reach.com because I have recieved an email from the Tech I spoke to at iiNet. Waiting another reply but this is well outside ISP's responsibility. Email follows:



Good stuff.

I also sent a mail to reach.com but via their landing page on http://reach.com.

I don't have a customer account so it just went to general enquiries.

Would be nice if CCP approached them as well eh...

Kudos to iiNet tech support.. it's good when someone stands up for us gamers... ... ... ...
Dr Echelon
Deep Core Mining Inc.
Caldari State
#167 - 2012-04-25 12:00:46 UTC
Day 2: Still unable to log in.
Ueberlisk
The Hatchery
RAZOR Alliance
#168 - 2012-04-25 15:16:40 UTC
got timeout dc happen twice again today. ping to the server just timed out for a moment. i don't know what to do about it but it's making it nearly impossible to go do pvp when you could just dc at any moment.
Leca Meca
Deep Core Mining Inc.
Caldari State
#169 - 2012-04-25 15:28:06 UTC
I have ran two accounts for a very long time now. As of yesterday I can't run one for more than 15-20 mins. I'm not about all trying to find out why or trying workarounds or posting all sorts of information. Eve has always worked for me using the two accounts, it doesn't now. Either there is a fix and quickly or I will simply go to another game, plain and simple. It's aggravating to say the very very least.
Piedust
D.M.C. Gaming
#170 - 2012-04-25 20:46:11 UTC
Just to add my two-peneth, I am in the uk and dual box. I recently returned to eve about two weeks ago now and have since coming back seen all the game improvements etc etc which helped me think I'd made the right choice of coming back.

Then I began to experience drop outs and disconnections regularily and believed it was my t'internet connection, but with the frequency these were occurring I decided to look into this further and found this thread.

Thanks for all the investigations everyone has undertaken and I am sure the Dev's are still investigating, but the lack of updates is reminding me of the period which saw me amongst many others leave the game. I had believed CCp had learned a valuable lesson during that period and I expect to see updates for issues of this nature affecting so many players.

So come on guys, at least let us know this is still being investigated.
Kassand
The Scope
Gallente Federation
#171 - 2012-04-25 21:57:33 UTC
Ran this trace, while crashing. Problem seems to be with 204.245.39.38.

C:\Users\******>tracert eveonline.com

Tracing route to eveonline.com [87.237.39.92]
over a maximum of 30 hops:

1 2 ms 14 ms <1 ms iConnectAccess624w [192.168.1.254]
2 15 ms 14 ms 40 ms nexthop.tas.iinet.net.au [203.215.13.247]
3 75 ms 32 ms 16 ms bundle-ether2.hba-pipe-bdr2.iinet.net.au [203.215.13.42]
4 39 ms 52 ms 49 ms ge4-1.mel-pipe-bdr2.iinet.net.au [203.215.20.38]
5 42 ms 91 ms 38 ms xe-0-1-0-0.syd-mas-core1.iinet.net.au [203.215.20.106]
6 67 ms 48 ms 45 ms ae0.syd-ult-core1.iinet.net.au [203.215.20.110]
7 52 ms 38 ms 45 ms unknown.net.reach.com [134.159.126.189]
8 57 ms 37 ms 47 ms i-0-7-1-0.sydo-core02.bi.reach.com [202.84.223.1]
9 182 ms 211 ms 189 ms i-0-2-0-0.1wlt-core01.bx.reach.com [202.84.140.21]
10 222 ms 313 ms 177 ms i-3-4.eqla01.bi.reach.com [202.84.251.154]
11 176 ms 175 ms 175 ms gblx-peer.eqla01.pr.reach.com [134.159.63.202]
12 320 ms 322 ms * 204.245.39.38
13 * * 365 ms 204.245.39.38
14 364 ms 365 ms 367 ms eveonline.com [87.237.39.92]

Trace complete.
non judgement
Without Fear
Flying Burning Ships Alliance
#172 - 2012-04-26 04:35:49 UTC
I'm with iinet in Australia and I have had this problem as well. I seem to get connected fine but after a while Eve just loses connect for, what appears to be, no real reason. It happens at random times, some days more than others.

Didn't bother doing a tracert because I assume it'd be just like the others here. So far today, it hasn't happened yet. Yesterday it happened a few times.
Glijaron
Hell In A HandBasket Syndicate
#173 - 2012-04-26 07:29:21 UTC
Ok, received another email from this kind person at iiNet. One hard working tech let me tell you, so cast aside that iiNet has crap customer support Big smile

Email follows:

"Hi,

I have been looking after your issue the past couple of days and forwarded the information to our Network Operations team here. They advised me it is definitely outside of our network and there is unfortunately nothing we are able to do on our end.

Level 3 communications INC own that IP, it is the firewall of EVE and manages load balancing for EVE servers. This is completely due to the provider EVE is using. This is the company here:
http://whois.arin.net/rest/nets;q=204.245.39.42?showDetails=true&showARIN=false&ext=netref2

A few other major games such as SWTOR and WoW are still having this issue. The private company running this IP is a bit shaky, and I can chase this up further but there’s nothing more I can do from here other than provide you with updates in regards to the matter.

I really hope the issue is resolved soon for your own sake and your friends.

Please feel free to use this email if you have any similar problems in the future and I’ll be happy to look into it for you. It will be active for as long as I am working here.

Good luck and take care.

Kind regards,
RK"

And there you have that... Can we get this fixed now CCP? Smile
Organic Wormfood
Perkone
Caldari State
#174 - 2012-04-26 08:52:18 UTC
Nicely done.

I also contacted reach.com via a few email addresses as posted on www.reach.com under Contact Us.

If CCP could get in touch with their ISP it would be great.

We only need 1 person in CCP to pick it up and resolve the issue.. feel like i'll start shooting structures in jita again soon.

I still have my original protest ship too.
Bending Unit 22
The Asteroid is Depleted
#175 - 2012-04-26 09:28:26 UTC
Glijaron wrote:
Ok, received another email from this kind person at iiNet. One hard working tech let me tell you, so cast aside that iiNet has crap customer support Big smile

Email follows:

"Hi,

I have been looking after your issue the past couple of days and forwarded the information to our Network Operations team here. They advised me it is definitely outside of our network and there is unfortunately nothing we are able to do on our end.

Level 3 communications INC own that IP, it is the firewall of EVE and manages load balancing for EVE servers. This is completely due to the provider EVE is using. This is the company here:
http://whois.arin.net/rest/nets;q=204.245.39.42?showDetails=true&showARIN=false&ext=netref2

A few other major games such as SWTOR and WoW are still having this issue. The private company running this IP is a bit shaky, and I can chase this up further but there’s nothing more I can do from here other than provide you with updates in regards to the matter.

I really hope the issue is resolved soon for your own sake and your friends.

Please feel free to use this email if you have any similar problems in the future and I’ll be happy to look into it for you. It will be active for as long as I am working here.

Good luck and take care.

Kind regards,
RK"

And there you have that... Can we get this fixed now CCP? Smile


Great work mate... iiNet Customer Service FTW! :) Well, not really a win... but at least it's yet more info that suggests the root cause of the problem and the owner...

Please CCP, at least post an update and say you're working on it... the silence from you is deafening. Also, you should know, once Aussies are annoyed at something, we never shut up till it's resolved ;) Must be all the Vegemite in the water down here or something...
Dai-San
taswegian enterprises
#176 - 2012-04-26 09:45:15 UTC
to any dev watching this thread.

subscription cancelled






game unplayable due to client crashes as per this thread. https://forums.eveonline.com/default.aspx?g=posts&t=82128&p=9 , and a total lack of response from your end as to a possible remedy . i cannot justify sending you money for something that does'nt work as intended . I have a second account that unfortunately has just resubbed for six months . i shall be looking for a refund of subscription on that account if this problem is not remedied soon . i look forward to playing your game when this has been fixed.
thank you in anticipation.
Organic Wormfood
Perkone
Caldari State
#177 - 2012-04-26 13:21:28 UTC
Since this DT my perma ping on 87.237.38.200 hasn't skipped a beat.

Is this problem getting resolved for people?
Glijaron
Hell In A HandBasket Syndicate
#178 - 2012-04-26 13:34:48 UTC
Organic Wormfood wrote:
Since this DT my perma ping on 87.237.38.200 hasn't skipped a beat.

Is this problem getting resolved for people?



If it stays solid for a few days, then maybe we could call it fixed. It was fine for about 3 days last week but then it decided to go all wonky again. So all I can say is... We'll see Smile
Xapp Branigan
Imperial Shipment
Amarr Empire
#179 - 2012-04-26 21:27:27 UTC
Has just happened twice again for me in the last hour, so definately no resolution as of yet
Glijaron
Hell In A HandBasket Syndicate
#180 - 2012-04-26 21:46:02 UTC
Xapp Branigan wrote:
Has just happened twice again for me in the last hour, so definately no resolution as of yet


Had another disco last night, same as before so... Nope not fixed. Ugh