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Issues, Workarounds & Localization

 
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EVE Launcher issues and workarounds

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GM Retrofire
Game Masters
C C P Alliance
#1 - 2012-03-27 15:28:16 UTC  |  Edited by: CCP Phantom
Due to numerous issues with the EVE Launcher and the strain it's currently causing on the Technical queue we created the following Wiki article with a collection of known issues and workarounds. It will be updated with new information and workarounds as they arrive.

The Wiki article is located here: http://wiki.eveonline.com/en/wiki/EVE_Launcher_Issues_and_Workarounds

GM Retrofire| Senior Game Master
Korgan Nailo
5ER3NITY INC
The Gorram Shiney Alliance
#2 - 2012-03-27 20:43:24 UTC
Hi, I don't know if this is the best place to post it, but I would like to report that using Safari on Windows as the default browser and clicking any links inside the launcher brings Internet Explorer up but opens nothing.

It seems that the launcher is not calling the OS to open the URLs but in fact just forcing them through IE.

Thanks.

--== EvE Online Quick Reference Sheet: E-Uni Forums Link / EvE Forums Link ==--
GM Retrofire
Game Masters
C C P Alliance
#3 - 2012-03-28 10:00:39 UTC
Korgan Nailo wrote:
Hi, I don't know if this is the best place to post it, but I would like to report that using Safari on Windows as the default browser and clicking any links inside the launcher brings Internet Explorer up but opens nothing.

It seems that the launcher is not calling the OS to open the URLs but in fact just forcing them through IE.

Thanks.



Would you be so kind to take the time to report a bug about the issue so the developers can investigate the issue in more detail and release a fix for it as quickly as possible. The more reports they receive about the issue from different aspects and hardware profiles the better.

This is done at our website under the EVE Insider tab: https://bugs.eveonline.com/newbugreport.asp
Here are further instructions on how to file a useful bugreport: http://wiki.eveonline.com/en/wiki/Bug_reporting

GM Retrofire| Senior Game Master
Salpun
Global Telstar Federation Offices
Masters of Flying Objects
#4 - 2012-03-28 10:14:52 UTC  |  Edited by: Salpun
I have not yet been able to get the launcher to open or close gracefully when there is no internet connection. It corrupts the install. When there is no internet there needs to be a pop up and no change to the installed files. People that move their computer alot and use hotel and other internet connections would be greatful.

If i dont know something about EVE. I check https://wiki.eveonline.com/en/wiki/ISK_The_Guide

See you around the universe.
GM Retrofire
Game Masters
C C P Alliance
#5 - 2012-03-28 11:01:36 UTC
Salpun wrote:
I have not yet been able to get the launcher to open or close gracefully when there is no internet connection. It corrupts the install. When there is no internet there needs to be a pop up and no change to the installed files. People that move their computer alot and use hotel and other internet connections would be greatful.


Would you also be able to file a bug report on this, all such reports to the developers will help them find ways to gracefully handle such matters and get the launcher to function in a better manner than it currently does.

GM Retrofire| Senior Game Master
Salpun
Global Telstar Federation Offices
Masters of Flying Objects
#6 - 2012-03-28 11:59:00 UTC
GM Retrofire wrote:
Salpun wrote:
I have not yet been able to get the launcher to open or close gracefully when there is no internet connection. It corrupts the install. When there is no internet there needs to be a pop up and no change to the installed files. People that move their computer alot and use hotel and other internet connections would be greatful.


Would you also be able to file a bug report on this, all such reports to the developers will help them find tways to gracefully handle such matters and get the launcher to function in a better manner than it currently does.

I did not copy paste the message but it only happens when you are trying to patch. After i cleared cache and ran the repair tool. It reinstalled the current TQ update patch. Disconnecting the Wifi gave me the clear no internet message. When I scanning thru the earlier error messages it happened 4 to 5 times. There was a clear no internet error message.

Also not getting any web pages to load if I use the launcher. IE loads but there is not a web address. If there is another build to day i'll make sure I recorde the message for later down load.

If i dont know something about EVE. I check https://wiki.eveonline.com/en/wiki/ISK_The_Guide

See you around the universe.
Harumi san
Stand Alone Complex.
#7 - 2012-03-28 12:51:46 UTC
i was trying something about eve launcher and steam, but found nothing, so i will post my experiences here :

1. when i launch eve through steam after starting up/restarting PC, it usually launches the launcher, launcher launchers the game, i believe that part works as intended, but, when i close client and run it again via steam, it launches the game directly.

2. the steam overlay doesn't work in eve since eve launcher was delivered. any chance of fixing this ? i really loved to use steam overlay to make and post screens from eve (worked great for screening and posting reports of gate camps and so on)
Creat Posudol
German Oldies
#8 - 2012-03-28 15:48:03 UTC
GM Retrofire wrote:
Korgan Nailo wrote:
Hi, I don't know if this is the best place to post it, but I would like to report that using Safari on Windows as the default browser and clicking any links inside the launcher brings Internet Explorer up but opens nothing.

It seems that the launcher is not calling the OS to open the URLs but in fact just forcing them through IE.

Thanks.



Would you be so kind to take the time to report a bug about the issue so the developers can investigate the issue in more detail and release a fix for it as quickly as possible. The more reports they receive about the issue from different aspects and hardware profiles the better.

This is done at our website under the EVE Insider tab: https://bugs.eveonline.com/newbugreport.asp
Here are further instructions on how to file a useful bugreport: http://wiki.eveonline.com/en/wiki/Bug_reporting


I'm gonna report this as a bug as well. I have the same problem but with Opera being my standard browser. I also get an empty IE Window (not loading anything) when clicking on any link in the Launcher...
KanashiiKami
#9 - 2012-03-28 22:46:08 UTC
im not sure if this work around has been stickied .... here goes ...

if your launcher does not update client properly .... or it says client is updated ... but eve does not run ...

1) clear bulkdata
2) off antivirus (some may have to off firewall)
3) off any other internet service (not sure abt this 1)
4) run repair
5) run evefile.eve direct (take note the error) ... not the launcher.exe
6) repeat process 4-5. until evefile does not return a error report and actually runs.

7) return back your other programs to service (ie --> antivirus, torrenters, etc etc)

cheers
K

WUT ???
Salpun
Global Telstar Federation Offices
Masters of Flying Objects
#10 - 2012-03-29 00:49:29 UTC
Salpun wrote:
GM Retrofire wrote:
Salpun wrote:
I have not yet been able to get the launcher to open or close gracefully when there is no internet connection. It corrupts the install. When there is no internet there needs to be a pop up and no change to the installed files. People that move their computer alot and use hotel and other internet connections would be greatful.


Would you also be able to file a bug report on this, all such reports to the developers will help them find tways to gracefully handle such matters and get the launcher to function in a better manner than it currently does.

I did not copy paste the message but it only happens when you are trying to patch. After i cleared cache and ran the repair tool. It reinstalled the current TQ update patch. Disconnecting the Wifi gave me the clear no internet message. When I scanning thru the earlier error messages it happened 4 to 5 times. There was a clear no internet error message.

Also not getting any web pages to load if I use the launcher. IE loads but there is not a web address. If there is another build to day i'll make sure I recorde the message for later down load.

Bug report with log 133443Lol

If i dont know something about EVE. I check https://wiki.eveonline.com/en/wiki/ISK_The_Guide

See you around the universe.
Hoolygen Mikwilks
Aliastra
Gallente Federation
#11 - 2012-03-29 19:54:15 UTC
Another failed update and cant log in with this new launcher. I've had enough of this, sub is cancelled!
Roccus
Volanti Imperium
#12 - 2012-03-29 22:27:08 UTC
Turning off the virus and/or firewall is NOT an option for me! i am not going to walk any risk just becouse they fail to make the launcher work like intended. All games i have that uses launchers or websites run just fine also does eve when i start it by bypassing the launcher with exefile.exe in the bin directory (this only works if u got a fresh installation from the latest version).

It seems they pushing patches like every day now so if you have the launcher problem your pretty screwed couse in my case i need to download the full client almost each freakin day install it and bypass the launcher as discribed above. This is getting to the point where i realy think if its worth my money. I realy like the new stuff ccp is doing but the launcher is killing my desire to play the game. If ALL other stuff works exept for the eve launcher (aka eve destroyer!) it's pretty obvious where the problem is....
KanashiiKami
#13 - 2012-03-30 13:35:16 UTC  |  Edited by: KanashiiKami
Roccus wrote:
Turning off the virus and/or firewall is NOT an option for me! i am not going to walk any risk just becouse they fail to make the launcher work like intended. All games i have that uses launchers or websites run just fine also does eve when i start it by bypassing the launcher with exefile.exe in the bin directory (this only works if u got a fresh installation from the latest version).

It seems they pushing patches like every day now so if you have the launcher problem your pretty screwed couse in my case i need to download the full client almost each freakin day install it and bypass the launcher as discribed above. This is getting to the point where i realy think if its worth my money. I realy like the new stuff ccp is doing but the launcher is killing my desire to play the game. If ALL other stuff works exept for the eve launcher (aka eve destroyer!) it's pretty obvious where the problem is....



u have to use repair.exe bro ... n not only just run it once

and if for some reason the repair always screws up? clear ur bulkdata n the C drive eve cache

WUT ???
Roccus
Volanti Imperium
#14 - 2012-03-30 19:14:12 UTC
KanashiiKami wrote:
Roccus wrote:
Turning off the virus and/or firewall is NOT an option for me! i am not going to walk any risk just becouse they fail to make the launcher work like intended. All games i have that uses launchers or websites run just fine also does eve when i start it by bypassing the launcher with exefile.exe in the bin directory (this only works if u got a fresh installation from the latest version).

It seems they pushing patches like every day now so if you have the launcher problem your pretty screwed couse in my case i need to download the full client almost each freakin day install it and bypass the launcher as discribed above. This is getting to the point where i realy think if its worth my money. I realy like the new stuff ccp is doing but the launcher is killing my desire to play the game. If ALL other stuff works exept for the eve launcher (aka eve destroyer!) it's pretty obvious where the problem is....



u have to use repair.exe bro ... n not only just run it once

and if for some reason the repair always screws up? clear ur bulkdata n the C drive eve cache


I have tried this option also without any succes, tried the repair tool lots of times but keeps telling me it succeeded but when i close it it tells me there where errors look into your temp folder blablabla. And yest the cache was empty. when i start the game bypassing the launcher it tells me also there is an update, but when i start it there it automaticly sends me to the launcher wich screws everything up again (saying the data is corrupted). The ONLY way for me to play the game is to uninstall eve download the full client install and then bypassing the launcher. I am done with it though... eather they fix it or throw it away but i cant play eve anymore with the launcher. Normaly the reinstall would not be that much of a problem, but they bring out patches by the minute now.
Sylvia Tran
Sylvia Tran's Transporation Services
#15 - 2012-03-30 20:42:28 UTC
Roccus wrote:
KanashiiKami wrote:
Roccus wrote:
Turning off the virus and/or firewall is NOT an option for me! i am not going to walk any risk just becouse they fail to make the launcher work like intended. All games i have that uses launchers or websites run just fine also does eve when i start it by bypassing the launcher with exefile.exe in the bin directory (this only works if u got a fresh installation from the latest version).

It seems they pushing patches like every day now so if you have the launcher problem your pretty screwed couse in my case i need to download the full client almost each freakin day install it and bypass the launcher as discribed above. This is getting to the point where i realy think if its worth my money. I realy like the new stuff ccp is doing but the launcher is killing my desire to play the game. If ALL other stuff works exept for the eve launcher (aka eve destroyer!) it's pretty obvious where the problem is....



u have to use repair.exe bro ... n not only just run it once

and if for some reason the repair always screws up? clear ur bulkdata n the C drive eve cache


I have tried this option also without any succes, tried the repair tool lots of times but keeps telling me it succeeded but when i close it it tells me there where errors look into your temp folder blablabla. And yest the cache was empty. when i start the game bypassing the launcher it tells me also there is an update, but when i start it there it automaticly sends me to the launcher wich screws everything up again (saying the data is corrupted). The ONLY way for me to play the game is to uninstall eve download the full client install and then bypassing the launcher. I am done with it though... eather they fix it or throw it away but i cant play eve anymore with the launcher. Normaly the reinstall would not be that much of a problem, but they bring out patches by the minute now.

I'm having the same issue. I've gone through the wiki recommendations as well to no avail.
Hoolygen Mikwilks
Aliastra
Gallente Federation
#16 - 2012-03-30 21:59:31 UTC
Still unable to log into game. Training done in 10 hours .... :/
Worthless Maggot
Flawed Existence
#17 - 2012-03-30 22:05:37 UTC
I've had the same issue for weeks and I finally found a fix.

Generic Patch-MAC
Generic Patch-Windows

Download the above.

It will install it WITHOUT the need to even open the EVE Launcher. Everything related to EVE must be shut down. The software may ask you to reboot your PC before it will run and patch your game.

I could not access EVE for close to 3 weeks or more. Found this today and it worked the first try and I'm now back in the game. Granted I lost a full paid month and a full month of training that I'll never get back but I am back to playing.

Hope this helps at least someone. Worked like a charm for me. It DOES NOT have to be in your eve folder to work.

Also, when new patches are released and you want to bypass the Launcher use this link to get this for new patches.

Windows
Mac

Just click your OS link above, when on the page just click the "Generic Patch" link and your good to go.

Again hope this helps.
KanashiiKami
#18 - 2012-03-30 22:40:51 UTC  |  Edited by: KanashiiKami
Sylvia Tran wrote:
Roccus wrote:
KanashiiKami wrote:
Roccus wrote:
Turning off the virus and/or firewall is NOT an option for me! i am not going to walk any risk just becouse they fail to make the launcher work like intended. All games i have that uses launchers or websites run just fine also does eve when i start it by bypassing the launcher with exefile.exe in the bin directory (this only works if u got a fresh installation from the latest version).

It seems they pushing patches like every day now so if you have the launcher problem your pretty screwed couse in my case i need to download the full client almost each freakin day install it and bypass the launcher as discribed above. This is getting to the point where i realy think if its worth my money. I realy like the new stuff ccp is doing but the launcher is killing my desire to play the game. If ALL other stuff works exept for the eve launcher (aka eve destroyer!) it's pretty obvious where the problem is....



u have to use repair.exe bro ... n not only just run it once

and if for some reason the repair always screws up? clear ur bulkdata n the C drive eve cache


I have tried this option also without any succes, tried the repair tool lots of times but keeps telling me it succeeded but when i close it it tells me there where errors look into your temp folder blablabla. And yest the cache was empty. when i start the game bypassing the launcher it tells me also there is an update, but when i start it there it automaticly sends me to the launcher wich screws everything up again (saying the data is corrupted). The ONLY way for me to play the game is to uninstall eve download the full client install and then bypassing the launcher. I am done with it though... eather they fix it or throw it away but i cant play eve anymore with the launcher. Normaly the reinstall would not be that much of a problem, but they bring out patches by the minute now.

I'm having the same issue. I've gone through the wiki recommendations as well to no avail.


yep ... n when that happen to me ... i actually open that error log .... i kept track of what the error log said

i a re-ran repair a **** load of times to see what happens.

n i kept an eye during th aptch to see what the repair does ...

if it has block missing and some sort of error being unable to patch/repair certain files properly ... it is the data stream going to your comp and it has to do with how certain anti virus handles CCP data stream.

after turning off my anti virus the error become a different set of errors and the way block go missing are also different

you just have to try it. OR otherwise .... DO a complete antiviral sweep and trojan etc etc sweep ... turn off all TSR etc etc ... do a spybot sweep tooo .... then consider turning off antivirus for 30minutes and see the diff in repair. it has to do with HOW CCP stream data to you (so its CCP fault COS all my other games dont have these stupid problems)

in the worse repair scenario i did, i ran repair over 60 times ...

why?

say there are 50 files that require repair/patch, when repair runs each run may only repair 20% of the files ..... dont ask me why but that is what i encounter. so i had to run shitload sof times and recheck, till the total sum of the random repair "heals" the entire client fully

WUT ???
KanashiiKami
#19 - 2012-03-30 22:44:39 UTC
strange thing is that launcher works today ... on my 2nd comp ... hmmm normally it will just kill it self ...

WUT ???
Kumori Masurao
Rage Innovations
#20 - 2012-04-04 13:26:42 UTC  |  Edited by: Kumori Masurao
Well I'm still getting the same issue with the launcher and guess what...

the answer is to go and down load the generic patcher....You know the same one that game me the "This is a 16bit" application message.

WHY have a GM point me to that as a fix when it's been raised by people already as not fixing the problem???? Evil

This time round it took only about 5 or 6 rinse and repeats of Kanashaii's fix process so that the client finally worked...
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