These forums have been archived and are now read-only.

The new forums are live and can be found at https://forums.eveonline.com/

EVE Information Portal

 
  • Topic is locked indefinitely.
 

EVE Online: Crucible 1.5 Issues

First post First post
Author
Previous Topic Next Topic
zansarbar
Taskforce 141
#301 - 2012-03-13 21:44:52 UTC  |  Edited by: zansarbar
will you bring back a manual patch method ffs..... this is not working I cant get the launcher or anything it just hangs...

Ive always had trouble with your patches and manual method is only thing that works please return that method
raven666wings
Cyber Chaos Crew
#302 - 2012-03-13 21:45:37 UTC
Rengerel en Distel wrote:
Endless Delirium wrote:
Zedolf wrote:
Also, remember a bunch of the other patches? Give it a few days for the hotfixes and whatnot. Every EVE player should be aware that patch day should be plural. ;)


How about someone at QA remembers that patch day being plural might amount to Subscriptions being singular.

Got home to my main computer and having problems with the patch as well. Very 'nice'.


Or perhaps the players can remember that every MMO has had a bad patch here and there. Not to excuse CCP for failing to fix issues pointed out to them in testing, but really, threatening to quit makes you look like a whiny child. Stomping your feet and crying won't make them work any harder on the issues they're already working on.


I think everyone but you has understood that the point is not that they aren't working on the issues. but should have worked on them BEFORE they launched the patch, not after. You should really try to understand the meaning of your slogan and maybe provide players with some game they can log on to entertain themselves or give them the money they paid for the subs instead of making yourself look so wise.
Lovelocke
Deep Core Mining Inc.
Caldari State
#303 - 2012-03-13 21:47:22 UTC
CCP Cascade wrote:
korondipeter wrote:
What about 64 bit support?



The issue you are experiencing has nothing to do with 64 bit support. There are currently 37 000 players online TQ, a lot of them are running on a 64 bit OS.

What you are experiencing is something else. Have you tried rebooting your computer and then without starting any eve client or anything else, run the repair tool.

The reason why you will have to reboot is to make sure that there are no locked files from other programs.

Please let me know how that works for you.



I see my 4th post was ignored like the other 3. If you had not of ignored it you would see that I myself tried the ~forever alone customer service~ advice of rebooting etc etc.

Can we stop with the first line technical support "is it plugged in" stuff now and move on to either removing the patch from the server for additional testing or an actual fix? By fix I mean a file which we can download, double click and wow look EVE works, not a "if you bury a frog in the garden and sing Maria in the bathroom mirror 3 times then try repair.exe" kind of fix please.
Itoosh Raholan
Hedion University
Amarr Empire
#304 - 2012-03-13 21:49:30 UTC  |  Edited by: Itoosh Raholan
Also issues...
Launcher failed at 14% 3 times, once with desktop crashs but i could do a "clean" reboot. One with a big freeze, no mouse, no keybord and nothing. Once with a nice bluescreen ! That's the first time i see one since a year on Win7 x64, but i am not sure that you should be proud of that Blink

I tried Repair tool.
It detect a new version, and download it automaticly. Launch new version, ran for a while but finally it fail after some progres with :

Traceback (most recent call last):
File "repairTool\progressPanel.pyc", line 82, in _TaskRun
File "repairTool\repairUI.pyc", line 97, in Start
File "repairTool\repairLogic.pyc", line 199, in Repair
File "repairTool\repairLogic.pyc", line 355, in Restore
File "zsync\zsync.pyc", line 376, in RestoreFolder
File "zsync\zsync.pyc", line 565, in GetFileRestorers
File "zsync\fileSync.pyc", line 124, in IsComplete
File "zsync\fileSync.pyc", line 107, in GetFoundRanges
File "zsync\fileSync.pyc", line 151, in _UpdateRanges
File "zsync\fileSync.pyc", line 223, in _UpdateCurrentData
File "zsync\fileSync.pyc", line 233, in _ReadChunk
IOError: [Errno 22] Invalid argument
Total Runtime: 0h18m37s

In the repair.exe.log, there is only this :

No handlers could be found for logger "carbon"



You had forgot to list the Blackhole feature in the patch note...
raven666wings
Cyber Chaos Crew
#305 - 2012-03-13 21:50:46 UTC
CCP Cascade wrote:
korondipeter wrote:
What about 64 bit support?



The issue you are experiencing has nothing to do with 64 bit support. There are currently 37 000 players online TQ, a lot of them are running on a 64 bit OS.

What you are experiencing is something else. Have you tried rebooting your computer and then without starting any eve client or anything else, run the repair tool.

The reason why you will have to reboot is to make sure that there are no locked files from other programs.

Please let me know how that works for you.



CCP Donut Golem wrote:
Just to update everyone on the situation:

We're aware of the permissions issues plaguing some of our users. We're actively working on a fix for this.

In the mean-time, please do the following:
1. Restart your computer
2. Run the Repair Tool without starting any other EVE-related process (ie Client, Launcher, etc) beforehand.
3. Navigate to EVE/bin/ and run ExeFile.exe directly.
4. Please reply to this thread confirming this work around, if it is, in fact, successful.

A few caveats about this approach. If you encounter permission errors on files during the Repair process, they may not have been completely updated to their latest versions. Therefore, you may not be running a completely sane client, but you might be able to get in-game.

Thank you for bearing with us while we sort these issues out.


-Restarted computer

-Ran repair.exe in EVE folder, got error msg "The repair tool found the following processes in the folder it is trying to repair: "C.\games\steam\steamapps\common\eve online\repair.exe" (just what happened last time before i restarted pc) (i'm running the game through steam and have it installed in its folder, dont know if that can be related to the issue)

-Ran ExeFile.exe directly, it launches the client, and the client runs the patch (i have now the one that i downloaded from the link you provided (evepremiumpatch349998) in my C:\Users\ravenwings\AppData\Local\CCP\EVE\c_[]games[]_steam_steamapps_common_eve_online_tranquility\cache folder, it seems to install, but it is not starting the launcher, and if i launch the game manually it will loop the patching process again.


NO IT DID NOT WORK FOR US
raven666wings
Cyber Chaos Crew
#306 - 2012-03-13 21:52:47 UTC  |  Edited by: raven666wings
the problem is not the x64 system, you are right about that, it might rather be your new launcher win7 or x64 system support. however, let me tell you i have ran another launcher from Georgia Software for another games from Hi-Rez ( Global Agenda and Tribes Ascend launcher) and it works fine on my win7 x64
obviouscyno
School of Applied Knowledge
Caldari State
#307 - 2012-03-13 21:54:24 UTC
CCP Zulu wrote:
Sabrina Sin wrote:
CCP TomB wrote:
Sabrina Sin wrote:
Just found more than two kinds of rats in the belts? That works like intended or is it a fault?


Yes, always been like that.


Then I've been playing something else the last years. I had only 2 kinds of rats in 1 belt e.g. supremacists and Obliterators but never more kinds in one spawn


I can safely say that it's always been like this, you can get mixed spawns with lots of different types/classes of NPC's though they're the same faction.



Troll ccp, its never been like this, they always used to be the same ones in a spawn, say - 2 serpentis port admirals and 3 serpentis infantry. now its like 1 serpentis port admiral, 1 serpentis rear admiral, 1 serpentis scout, 1 serpentis agent, 1 serpentis safeguard
Jehavu
Viziam
Amarr Empire
#308 - 2012-03-13 21:54:34 UTC
Patch keeps failing, when tring to run the repair to I get it fails with the following error

Restoring folder: "C:\Program Files (x86)\CCP\EVE
Checksum Database: "
Build folder info
__name__: mai
version: 7.2
build: 34478
codename: EVE-EVE-TRANQUILIT
region: cc
cryptopack: CryptoAP
sync: 34478
branch: //depot/games/branches/release/EVE-TRANQUILITY/ev
appname: EV
usescriptindexfiles:
socketio: ioc
role: clien
aid:
server: Tranquilit
port: 2600
edition: premiu
Repair URL: "http://cdn1.eveonline.com/349998/RepairData_349998.dat
Client Directory: "C:\Program Files (x86)\CCP\EVE
Caching disable
RestoreFolder input values
folder = 'C:\\Program Files (x86)\\CCP\\EVE
url = 'http://cdn1.eveonline.com/349998/RepairData_349998.dat
hashdb =
safemode = Fals
datapiles = (
downloadFolder = Non
cleanupDownloadData = Tru
downloadThreads =
whitelist = [
ignore = ['launcher/*'
(1/7) Downloading index: Initializing ..
(1/7) Downloading index: 100.0%, 585.48 KB/585.48 KB, 97.51 KB/s, 00m01
(2/7) Hashing files: Initializing ..
(2/7) Hashing files: 100.0%, 00m02
(3/7) Downloading recipes: Initializing ..
(3/7) Downloading recipes: 100.0%, 1.01 MB/1.01 MB, 180.44 KB/s, 00m01
(4/7) Calculating patch: Initializing ..
resDX9Caldari.stuff, missing 28 out of 1135 block
resDX9CaldariShips00.stuff, missing 1131 out of 3995 block
resDX9CaldariShips01.stuff, missing 253 out of 2270 block
resDX9CaldariStations.stuff, missing 16 out of 2266 block
resDX9Deployables.stuff, missing 60 out of 2554 block
resDX9Gallente.stuff, missing 12 out of 1057 block
resDX9GallenteShips00.stuff, missing 142 out of 3982 block
resDX9GallenteShips01.stuff, missing 125 out of 2274 block
resDX9JoveSentryDrydock.stuff, missing 20 out of 2019 block
resDX9Minmatar.stuff, missing 30 out of 1144 block
resDX9MinmatarShips.stuff, missing 82 out of 2780 block
resDX9Nebulae.stuff, missing 4 out of 3848 block
resDX9RockStructures.stuff, missing 8 out of 2777 block
resDX9SanshaShips.stuff, missing 8 out of 490 block
resDX9Shipwrecks.stuff, missing 88 out of 266 block
resDX9Universal.stuff, missing 226 out of 3253 block
resDX9WorldObjects.stuff, missing 22 out of 3202 block
resFonts.stuff, missing 9 out of 363 block
resInteriorEffect.stuff, missing 8 out of 227 block
resInteriorShared.stuff, missing 16 out of 745 block
resLocalization.stuff, missing 824 out of 824 block
resPlaceableCaldari.stuff, missing 2 out of 140 block
resShaders.stuff, missing 208 out of 3957 block
resSpaceEffects.stuff, missing 3 out of 3 block
resTextureSprites.stuff, missing 9 out of 344 block
resTextures.stuff, missing 53 out of 748 block
resTurrets.stuff, missing 171 out of 1560 block
res\audio\150550861.ogg, missing 5 out of 5 block
res\audio\260368313.ogg, missing 4 out of 4 block
res\audio\298363860.ogg, missing 5 out of 5 block
res\audio\39406690.ogg, missing 5 out of 5 block
res\audio\665535414.ogg, missing 4 out of 4 block
res\audio\Boosters.bnk, missing 1 out of 1 block
res\audio\Init.bnk, missing 1 out of 1 block
res\audio\Japanese\Voice.bnk, missing 89 out of 89 block
res\audio\Modules.bnk, missing 9 out of 30 block
res\audio\SoundbanksInfo.xml, missing 7 out of 7 block
res\audio\Turrets.bnk, missing 16 out of 166 block
resui.stuff, missing 44 out of 4018 block
resui01.stuff, missing 6 out of 417 block
script\compiled.code, missing 89 out of 89 block
(4/7) Calculating patch: 100.0%, 01m12
common.ini, missing 1 out of 1 block
(5/7) Loading cache: Initializing ..
(5/7) Loading cache: 100.0%, 00m00
(6/7) Downloading patch: Initializing ..
(6/7) Downloading patch: 100.0%, 84.62 MB/84.62 MB, 692.70 KB/s, 02m36
(7/7) Applying patch: Initializing ..
Restoring: resDX9Caldari.stuf
Deleting downloaded temporary dat
Traceback (most recent call last)
File "repairTool\progressPanel.pyc", line 82, in _TaskRu
File "repairTool\repairUI.pyc", line 97, in Star
File "repairTool\repairLogic.pyc", line 199, in Repai
File "repairTool\repairLogic.pyc", line 355, in Restor
File "zsync\zsync.pyc", line 390, in RestoreFolde
File "zsync\zsync.pyc", line 447, in ReconstructFile
File "zsync\zsync.pyc", line 481, in ReconstructFil
WindowsError: [Error 32] The process cannot access the file because it is being used by another process: 'C:\\Program Files (x86)\\CCP\\EVE\\resDX9Caldari.stuff
Total Runtime: 0h03m56

Using Win 7 with firewalls etc turned off. Any help is appreciated.
Alunis
Focused Annihilation
#309 - 2012-03-13 21:58:17 UTC
CCP Cascade wrote:
korondipeter wrote:
What about 64 bit support?



The issue you are experiencing has nothing to do with 64 bit support. There are currently 37 000 players online TQ, a lot of them are running on a 64 bit OS.

What you are experiencing is something else. Have you tried rebooting your computer and then without starting any eve client or anything else, run the repair tool.

The reason why you will have to reboot is to make sure that there are no locked files from other programs.

Please let me know how that works for you.



As opposed to over 50,000 players that were online yesterday playing, of which I was three.

So how about you stop with the excuses and trying to make things sound perfectly ok since the majority of people are able to play while the rest of us are screwed as a result of an issue WE TOLD YOU ABOUT over and over and over again for MONTHS.

Just stop posting until you fix the problem. All you're doing is pissing people like me off who took the time to be part of the process to debug the game and you lot couldn't be arsed to pay attention to in the first place.

BACK THE PATCH OUT OR REFUND MY GAME TIME.

Every day I am unable to play all three of my accounts is TIME I EXPECT REFUNDED TO ME.

It's not my fault CCP didn't bother to listen to me when I replied about the problems on Sisi. It's YOUR FAULT for not taking the time to pay attention.
Jehavu
Viziam
Amarr Empire
#310 - 2012-03-13 22:06:12 UTC
Cleared Cache, rebooted machine, and started eve client, run the repair tool and I'm back in game. Hope this helps someone
CCP Cascade
#311 - 2012-03-13 22:08:38 UTC
Lovelocke wrote:

Can we stop with the first line technical support "is it plugged in" stuff now and move on to either removing the patch from the server for additional testing or an actual fix? By fix I mean a file which we can download, double click and wow look EVE works, not a "if you bury a frog in the garden and sing Maria in the bathroom mirror 3 times then try repair.exe" kind of fix please.


Hi Lovelocke,

I have looked through your replies and it seems that you had issues pasting the logs for the issue because of the HTML in it. This makes it difficult for us to help you with the issue you're having.

We are releasing a new repair tool and a new launcher which should resolve all issues that we have managed to get information on and fix to date. If you continue having issues after this has been released we will have to take a look at the log which is generated. You can for example file a bug report, zip up the log file and attach it to the bug report and then tell me the bug report ID and I will gladly have a look at it tonight.

I very much apologize for the inconvience and I hope you see that we are trying to do everything we can to get those who are having issues back up and running again. The workarounds posted previously in this thread has helped quite a few people, because the issue they have is that there is a process in the background which is preventing the launcher from updating itself and the client.

Associate Technical Producer - Core Technology Group
obviouscyno
School of Applied Knowledge
Caldari State
#312 - 2012-03-13 22:09:59 UTC
Alunis wrote:
CCP Cascade wrote:
korondipeter wrote:
What about 64 bit support?



The issue you are experiencing has nothing to do with 64 bit support. There are currently 37 000 players online TQ, a lot of them are running on a 64 bit OS.

What you are experiencing is something else. Have you tried rebooting your computer and then without starting any eve client or anything else, run the repair tool.

The reason why you will have to reboot is to make sure that there are no locked files from other programs.

Please let me know how that works for you.



As opposed to over 50,000 players that were online yesterday playing, of which I was three.

So how about you stop with the excuses and trying to make things sound perfectly ok since the majority of people are able to play while the rest of us are screwed as a result of an issue WE TOLD YOU ABOUT over and over and over again for MONTHS.

Just stop posting until you fix the problem. All you're doing is pissing people like me off who took the time to be part of the process to debug the game and you lot couldn't be arsed to pay attention to in the first place.

BACK THE PATCH OUT OR REFUND MY GAME TIME.

Every day I am unable to play all three of my accounts is TIME I EXPECT REFUNDED TO ME.

It's not my fault CCP didn't bother to listen to me when I replied about the problems on Sisi. It's YOUR FAULT for not taking the time to pay attention.



heres your 0.02 euros back for the time you have lost
raven666wings
Cyber Chaos Crew
#313 - 2012-03-13 22:13:01 UTC
and paradoxically, those processes are the repair.exe and the launcher.exe themselves, which get active once you double click the file, or write their name on the command line

how am i supposed to kill those processes and have the tools working at the same time? thats beyond my comprehension, restarting my computer doesnt fix that
CCP Cascade
#314 - 2012-03-13 22:13:13 UTC  |  Edited by: CCP Cascade
Jehavu wrote:
WindowsError: [Error 32] The process cannot access the file because it is being used by another process: 'C:\\Program Files (x86)\\CCP\\EVE\\resDX9Caldari.stuff
Total Runtime: 0h03m56

Using Win 7 with firewalls etc turned off. Any help is appreciated.


This implies that there is a process running in the background which is holding on to the file which the repair tool is trying to update for you.

To work around this problem, have you tried restarting the computer (this will make sure no other processes are hanging on to the .stuff files) and without starting any eve clients or launchers in between star the repair.exe from the eve folder. See the post below for step by step instructions.

Please let us know if that works or not.

Associate Technical Producer - Core Technology Group
CCP Cascade
#315 - 2012-03-13 22:14:48 UTC
raven666wings wrote:
how am i supposed to kill those processes and have the tools working at the same time? thats beyond my comprehension, restarting my computer doesnt fix that


1. Open task manager
2. Close the Launcher.exe
3. Close the repair.exe
4. Navigate into the EVE folder where you have the client installed
5. Start the repair.exe

This should work.

Associate Technical Producer - Core Technology Group
Anita1
Meinungsfreiheit
#316 - 2012-03-13 22:17:16 UTC
CCP Cascade wrote:
Lovelocke wrote:

Can we stop with the first line technical support "is it plugged in" stuff now and move on to either removing the patch from the server for additional testing or an actual fix? By fix I mean a file which we can download, double click and wow look EVE works, not a "if you bury a frog in the garden and sing Maria in the bathroom mirror 3 times then try repair.exe" kind of fix please.


Hi Lovelocke,

I have looked through your replies and it seems that you had issues pasting the logs for the issue because of the HTML in it. This makes it difficult for us to help you with the issue you're having.

We are releasing a new repair tool and a new launcher which should resolve all issues that we have managed to get information on and fix to date. If you continue having issues after this has been released we will have to take a look at the log which is generated. You can for example file a bug report, zip up the log file and attach it to the bug report and then tell me the bug report ID and I will gladly have a look at it tonight.

I very much apologize for the inconvience and I hope you see that we are trying to do everything we can to get those who are having issues back up and running again. The workarounds posted previously in this thread has helped quite a few people, because the issue they have is that there is a process in the background which is preventing the launcher from updating itself and the client.



and whats with the other stuff like clients crashing when opening evemail, r&d agents, will you fix that too or are you really just taking care about the launcher stuff
Endless Delirium
Center for Advanced Studies
Gallente Federation
#317 - 2012-03-13 22:18:29 UTC
raven666wings wrote:
and paradoxically, those processes are the repair.exe and the launcher.exe themselves, which get active once you double click the file, or write their name on the command line

how am i supposed to kill those processes and have the tools working at the same time? thats beyond my comprehension, restarting my computer doesnt fix that


Check to see if you have any chars in the folder path that are not a-z or 1-9. That did it for me.
raven666wings
Cyber Chaos Crew
#318 - 2012-03-13 22:20:14 UTC
CCP Cascade wrote:
raven666wings wrote:
how am i supposed to kill those processes and have the tools working at the same time? thats beyond my comprehension, restarting my computer doesnt fix that


1. Open task manager
2. Close the Launcher.exe
3. Close the repair.exe
4. Navigate into the EVE folder where you have the client installed
5. Start the repair.exe

This should work.


LOL really? no it doesnt, it just poped the message saying that repair.exe or launcher.exe could not patch the game directory while files inside it (launcher.exe and repair.exe) are in use. thats the paradox.

but i just deleted all the files in the cache folder and now ran repair.exe, it seems to be downloading a new patch. will see if that works for me
Nathanul
Yamagata Syndicate
Northern Coalition.
#319 - 2012-03-13 22:21:29 UTC
Character Sheet Skills Tab - none of the skills under each section is alphabetically sorted anymore Sad

How come Eve Online, as a game, spreads it files over 4 directory's eg -

%User%\Application Data\CCP\EVE

%User%\Local Settings\Application Data\CCP\EVE

%User%\My Documents\EVE

Main Game Directory

It would be great if all files could somehow be collated into just the main install location. Say I have a SSD for my main windows drive, which is quite small, and I have two separate hard drives in RAID 0 for all my games, programs etc. But I play Eve, and it insists on putting thousands and thousands of files onto my Windows drive, even though I have asked Eve to install on my game / programs drive. Why does Eve still work like this and why is it not able to just keep everything neat and tidy in the main Eve install folder, like a patches folder, repair / tools folder, character data / settings for example. I'm sure this sort of tidy folder layout / location would be welcomed.

Great stuff on the Crucible update guys, and look forward to Inferno Big smile
Ratklif
Orbidon Galactic Industries
#320 - 2012-03-13 22:21:46 UTC  |  Edited by: Ratklif
Ok, how the **** are you supposed to get this ******* patch now.
Had no choice to manually install patches each time for the past 9 months or more. Now that that option is gone what the **** do I do now.
All that happens when start client is the normal login screen that tells me "Incompatible version"

Windows XP 64

This is absolutely ******* ridiculous.
Are you guys TRYING to loose customers?!

P.S.
16 ******* pages of ****
I think thats close to a record for you Roll