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EVE Online: Ascension - Issues (PC)

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Milla Goodpussy
Garoun Investment Bank
#381 - 2016-11-17 22:17:59 UTC
i would like to thank CCP for finally resolving my login issue on my account.

as the other players still having issues.. i would like to ask whats the reimbursement plan?

free skill pts? :)

thanks ccp
Pendra Tahyan
Doomheim
#382 - 2016-11-17 22:30:05 UTC
Maja Chou wrote:
have the same problem and my charsheet isnt in a tab

BUT!!!

drag the charsheet TO a TAB and than AGAIN OUT and you will have the option reenabeled!

*crazy ccp stuff is crazy


Thnx for the fix. Now I just wait to get the SP readjusted so I no longer have more then 2 days worth of training into a partially trained skill I don´t really need :)
AnzacPaul
Tactical Farmers.
Pandemic Horde
#383 - 2016-11-18 05:07:58 UTC
Fitting window no longer shows grid/cpu usage for a module when you hover/click on it (so you don't know if a module fits unless you actually try and fit it, whereas previously it would show this when you hover/click.
Rivr Luzade
Coreli Corporation
Pandemic Legion
#384 - 2016-11-18 09:49:13 UTC
Why the hell are the skill categories in the character window not sorted alphabetically? What is the point of this completely crappy mess of a category order? This needs to be fixed right now! And if you are already at it, also sort those god damn components in the Required Materials section in Blueprints alphabetically. There is no excuse for the mess that you allow to exist in these UI areas.

UI Improvement Collective

My ridicule, heavy criticism and general pale outlook about your or CCP's ideas is nothing but an encouragement to prove me wrong. Give it a try.
sarah jane fibbonachie
DE TEMPLOR CRISTI
#385 - 2016-11-18 10:53:17 UTC
CCP Phantom wrote:
== Known issues ==

Audio

  • Various inconsistencies with Inception NPE voiceover and text

Gameplay

Graphics

  • Zealot engine displays missing/inappropriate texture
  • 3D preview model for simulated ship does not display in default position if position was altered in previous simulation
  • Small geometry gap on the Moa and Eagle

Industry
  • Blueprints for the T1 Command Processor rigs are not seeded yet

UI

  • Existing Fleet Boost certificates do not reflect Command Burst changes
  • Long dialogue text boxes appear cut off in lowest resolution in Gallente Inception NPE
  • ISK reward obscures the "?"-button in Inception NPE info panel
  • It is possible to drag Aura and Fleet Commander Inception NPE windows outside the screen, resize needed to make them reappear
  • Two miscellaneous notifications are missing labels
  • Clone Bay window does not update immediately for Alpha characters after training the Infomorph Psychology skill
  • Various typos and grammar inconsistencies in the Inception NPE
  • Pop up notification does not display when alliance application accepted
  • Contextual Menu for Cosmic Anomalies is inconsistent between the list of scan results in Probe Scanner and Solar System map windows
  • The description for the 'Excavator' mining drones contains an unnecessary space
  • The Sunesis destroyer show info window does not contain a Mastery tab
  • Drone checkboxes appear clickable when bandwidth would be exceeded by activating more drones in fitting simulation





there seems to be a problem with ice harvesting drones only being able to fit one in a proc is not good also it bandwidths out when trying to launch said drone is this a know issue also do they fit in an orca ?
Nokizaru Isagar
Corporate Machine
#386 - 2016-11-18 11:42:27 UTC  |  Edited by: Nokizaru Isagar
I have a strange login issue, hope u guys can help me out.
So after I log in and I'm at the character screen, all I can see is my pilot's picture, with no info at all. When I click on it, strange sound appears and I can't log in, neither create a new character.

It looks like this:

Eve login fail


Edit: the issue has been resolved
Mister McQueen
BoomTime
House of Boom
#387 - 2016-11-18 12:52:26 UTC
As good as the sim fitting window is, I have seen an issue with torpedo explosion radius showing an incorrect value. The value isn't inside the sim fitting window itself as you have to show charge info from the fitting window to see your actual explosion radius.

Using non sim fitting and then showing charge info shows my torpedos to have an explosion radius of 256m however using the same fit in the sim window shows the same torpedos to have an explosion radius of 450m.
David Grogan
University of Caille
Gallente Federation
#388 - 2016-11-18 12:55:41 UTC
CCP Goliath wrote:
Lifelongnoob's Brother wrote:
I cannot seem to get the research lab on a citadel to work

load blueprint, choose me option, go to choose facility and get an endless searching icon spinning


Can you please submit a bug report from the client with the F12 help menu, while this issue is occurring?



EBR-100006

Everytime you buy something that says "made in china" you are helping the rising unemployment in your own country unless you are from china, Buy locally produced goods and help create more jobs.
Toippo Tokila
Feral Solutions Inc
#389 - 2016-11-18 13:30:46 UTC  |  Edited by: Toippo Tokila
Edit: Wrong place.
billwhizz
Garoun Investment Bank
Gallente Federation
#390 - 2016-11-18 13:48:27 UTC
Hi ccp phantom. i'm still locked out of my main account due to the email i registered it with back in 2011 not existing anymore. i sent in a support ticket on the 14th nov , and a follow up last night.

i am still getting the verification email sent to the old email address every time i try to log in my main. obviously i cannot verify it due to it no longer existing.

please help .

(ticket no 308655)

thanks o7
Ueli Toni
Center for Advanced Studies
Gallente Federation
#391 - 2016-11-18 14:07:50 UTC
Ueli Toni wrote:
as the ticket system is thoroughly ignored and the known issues do not cover it, i'll ask again here:

the problem with "unsupported" email addresses, is there an update?

i'm not asking for much, acknowledge there is a problem and an estimate on resolution? this is a breaking defect in your software and i seriously don't understand how this can persist for 48h.

PS: just remove your blacklist for "bad" local parts. in all seriousness, it's not your job to tell anyone what their email address should contain. banning "admin" as a local part is just ridiculous.


ping?

72h in, no response to the ticket. no fix. devs are commenting on minor issues ("the character bio is gone" seems to receive the full attention of multiple people), but the fact that some people are just completely locked out of their accounts due to bad settings on CCP's email system is ignored.

In case CCP has forgotten what it is about:

Your email address XXX@gmail.com is unfortunately not supported by our email provider and we are unable to send/receive emails from this address. Please file a support ticket to have the issue resolved by following the link below.

ticket #298130
Unsupported EMail
School of Applied Knowledge
Caldari State
#392 - 2016-11-18 15:19:55 UTC
Ueli Toni wrote:
Ueli Toni wrote:
as the ticket system is thoroughly ignored and the known issues do not cover it, i'll ask again here:

the problem with "unsupported" email addresses, is there an update?

i'm not asking for much, acknowledge there is a problem and an estimate on resolution? this is a breaking defect in your software and i seriously don't understand how this can persist for 48h.

PS: just remove your blacklist for "bad" local parts. in all seriousness, it's not your job to tell anyone what their email address should contain. banning "admin" as a local part is just ridiculous.


ping?

72h in, no response to the ticket. no fix. devs are commenting on minor issues ("the character bio is gone" seems to receive the full attention of multiple people), but the fact that some people are just completely locked out of their accounts due to bad settings on CCP's email system is ignored.

In case CCP has forgotten what it is about:

Your email address XXX@gmail.com is unfortunately not supported by our email provider and we are unable to send/receive emails from this address. Please file a support ticket to have the issue resolved by following the link below.

ticket #298130


More of us -> https://forums.eveonline.com/default.aspx?g=posts&t=500081&find=unread
Nexus 7even
HC - TYRELL CORPORATION
#393 - 2016-11-18 16:00:40 UTC
Am I the only one having problems with my char portrait not being displayed in the new character sheet? Five out of my seven characters have this problem. The other two look fine. Someone in chat told me it was a database issue and all I can do is wait.
CCP Lebowski
C C P
C C P Alliance
#394 - 2016-11-18 16:13:50 UTC  |  Edited by: CCP Lebowski
Ueli Toni wrote:
72h in, no response to the ticket. no fix. devs are commenting on minor issues ("the character bio is gone" seems to receive the full attention of multiple people), but the fact that some people are just completely locked out of their accounts due to bad settings on CCP's email system is ignored.
I can't speak for everyone of course, but generally we can't/don't comment on issues that we have no connection to or ability to assist with. I understand that this can be incredibly frustrating but as the members of game development cannot help with the Support tickets or login issues, we will be understandably (I hope) focus on helping with those issue that fall within our influence.

I can say that our Customer Support department are working through your tickets as fast as they possibly can, calling in all favours and pulling out all the stops to get everyone back into New Eden but there's a lot of tickets to work through. Thank you for all your continued patience.

CCP Lebowski | EVE Quality Assurance | Team Five-0

@CCP_Lebowski

Kynareth Rose
Bueno Excellente.
Fraternity.
#395 - 2016-11-18 16:32:55 UTC  |  Edited by: Kynareth Rose
Kynareth Rose wrote:
My partner cant login to his account that he has had for 4 years.

He cant verify email as its says email address is not supported by eve email provider and so far got no response from eve support tickets.

Is there any live support chat or anything he can do to solve this as to loose access to an account you have put 4 years of your life into is a bit disheartening.


Does anyone know if this whole email not supported by eve provider has been sorted yet ?My partner STILL cant access his main account.

He has finally got a reply from his support tickets BUT its just a generic reply about account retrieval and checking spam folder.
To say he cant get the verification email sent out in the first place I don't think checking the spam folder is going to help.

To say people having the same problems are paying for these accounts and cant even access them is shocking.
Ueli Toni
Center for Advanced Studies
Gallente Federation
#396 - 2016-11-18 16:59:41 UTC
CCP Lebowski wrote:
Ueli Toni wrote:
72h in, no response to the ticket. no fix. devs are commenting on minor issues ("the character bio is gone" seems to receive the full attention of multiple people), but the fact that some people are just completely locked out of their accounts due to bad settings on CCP's email system is ignored.
I can't speak for everyone of course, but generally we can't/don't comment on issues that we have no connection to or ability to assist with. I understand that this can be incredibly frustrating but as the members of game development cannot help with the Support tickets or login issues, we will be understandably (I hope) focus on helping with those issue that fall within our influence.

I can say that our Customer Support department are working through your tickets as fast as they possibly can, calling in all favours and pulling out all the stops to get everyone back into New Eden but there's a lot of tickets to work through. Thank you for all your continued patience.


thanks for the explanation. it might help if someone from customer service / sysops would post a short update on matters that affect quite some people. the silent treatment just is not very nice...

again, just get rid of the blacklist for local parts on your email system until it is set up in a way that actually works. i'd offer my services ... Roll
CCP Lebowski
C C P
C C P Alliance
#397 - 2016-11-18 17:06:50 UTC
Ueli Toni wrote:
it might help if someone from customer service / sysops would post a short update on matters that affect quite some people.
Here you go, from last night

CCP Lebowski | EVE Quality Assurance | Team Five-0

@CCP_Lebowski

Ueli Toni
Center for Advanced Studies
Gallente Federation
#398 - 2016-11-18 17:22:35 UTC
thanks, again!

looking forward to the dev blog detailing how this slipped passed QA ;)
Ophelia Lemm
Mayan calendar
Russian Legion of Honor
#399 - 2016-11-18 17:28:19 UTC
Nokizaru Isagar wrote:
I have a strange login issue, hope u guys can help me out.
So after I log in and I'm at the character screen, all I can see is my pilot's picture, with no info at all. When I click on it, strange sound appears and I can't log in, neither create a new character.

It looks like this:

Eve login fail


Edit: the issue has been resolved


I seem to have the same problem. How did you fix it?
Vidork Drako
The Myth Phantom
#400 - 2016-11-18 17:38:41 UTC
I know you guys are dealing with heavy login issue ... but what about the BR cerebral accelerator we lost ? We forget about it ? Just let us know like that I can plan to buy extra ones... or not. Big smile