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EVE Online: Ascension - Issues (PC)

First post First post
Author
Ueli Toni
EVE University
Ivy League
#261 - 2016-11-16 08:25:34 UTC  |  Edited by: Ueli Toni
Email delivery for the verification code seems to be delayed for some email accounts. I've verified the problem is not with the mailbox (mails from google/AWS arrive instantly). I'm not talking about "a short while" as stated in the known issues post, the emails arrive 15-50mins after requesting. This leads to the launcher to complain about cookies and web based login claims google authenticator is enabled on the account, which certainly is not the case. Any solution in sight for this?
Hulk Miner
Deep Core Mining Inc.
Caldari State
#262 - 2016-11-16 08:51:06 UTC
I know that CCP is working hard to get this avalanche of support tickets (mine included) reduced but I think the support ticket system needs a revamp.

Why cant CCP implement a queue based system with a visual of where your ticket is in the queue? If people know whats happening it quells the hysteria of not knowing anything and being in the dark.

-Hulk
Jeven HouseBenyo
Vanity Thy Name Is
#263 - 2016-11-16 09:03:45 UTC
Big bug issue.

Seems those promised customizable Overview Icons are still missing from the Overview options. Where have they been hidden in the game client UI so I can fidget with them?

Thanks for the directions on their location in advance. Lol

>Jeven

Minny boat flyer, unofficial squeaky wheel.

'Game Ethics and Morality Monitor' I remember promises.

Snark at 11-24/7/365.25. Overshare? Yup.

Yes it's my fault. And if you don't staap it I'll do it again. ;-P

No you can't has my stuffs OR my SPs.

Julia Brennan
Luna Corp
#264 - 2016-11-16 09:11:15 UTC
12 hours later .. Not even a try of delivering the verification e-mail has been seen in the mailserver's log.

I cant login to my main char, which is a null sec CEO. Thanks for testing that 2-factor-auth before throwing this **** at your customers.
Rawthorm
The Establishment
#265 - 2016-11-16 09:28:04 UTC
Since the new patch there is a bug where if you donate PLEX time to another character that is currently un-subbed (Alpha state) you still can't log into it while any other account is running even though the account management page shows that the account is now in an Omega state.

This resolves itself once you shut down the other accounts and log in with the account in question, after which it is recognized as Omega going forward. This is a serious issue for multi-account players as if you need to log in an account to help in a crisis, logging off the others which may be in combat isn't always an option.
Ikarus Cesaille
Strategic Exploration and Development Corp
Silent Company
#266 - 2016-11-16 09:48:24 UTC
Unable to convert PLEX to AUR in citadels. Works in NPC stations. Intentional?
helana Tsero
Science and Trade Institute
Caldari State
#267 - 2016-11-16 09:52:10 UTC
Character sheet text is tiny when playing at 90% font.

"...ppl need to get out of caves and they will see something new.... thats where eve is placed... not in cave."  | zoonr-Korsairs |

Meanwhile Citadel release issues: "tried to bug report this and the bug report is bugged as well" | Rafeau |

Nerath Naaris
Pink Winged Unicorns for Peace Love and Anarchy
#268 - 2016-11-16 09:56:45 UTC  |  Edited by: Nerath Naaris
Just logged in after downloading the Patch and my current skill (Small Blaster Spec V) apparently reset itself to zero (9 days 18 hours etc. till completion), whereas I actually should have it about half done (4 days etc. left).

Anyone else with that problem?


Edit: I also had the message of "one skill training complete" upon logging in; that skill registered properly as fully trained on the char sheet so no missing skill here (as some others seem to imply in this thread), just the missing time on my current training as explained above....

Je suis Paris // Köln // Brüssel // Orlando // Nice // Würzburg, München, Ansbach // Saint-Étienne-du-Rouvray

Je suis Berlin // Fort Lauderdale // London // St. Petersburg // Stockholm

Je suis [?]

Moac Tor
Cyber Core
Immediate Destruction
#269 - 2016-11-16 11:22:07 UTC
Nerath Naaris wrote:
Just logged in after downloading the Patch and my current skill (Small Blaster Spec V) apparently reset itself to zero (9 days 18 hours etc. till completion), whereas I actually should have it about half done (4 days etc. left).

Anyone else with that problem?[

I've lost over a month of skill training on two alts which had the dual character training active on. It seems the skills were lost from the last time the skill queue was updated. As I hadn't logged onto these accounts for a while I've lost a good chunk of skill (over a month on one of the characters).

Support ticket has been logged.
Baldy McNoHair
State War Academy
Caldari State
#270 - 2016-11-16 11:30:22 UTC
Iria Ahrens wrote:

* Empire descriptions sound a bit biased. Amarr are actually described as "doing unspeakable evil for their god."


Umm...considering that historically, they genocided Minmatar into almost extinction, then enslaved the rest, I'd say its quite accurate ;)
Hulk Miner
Deep Core Mining Inc.
Caldari State
#271 - 2016-11-16 12:00:22 UTC
Moac Tor wrote:
Nerath Naaris wrote:
Just logged in after downloading the Patch and my current skill (Small Blaster Spec V) apparently reset itself to zero (9 days 18 hours etc. till completion), whereas I actually should have it about half done (4 days etc. left).

Anyone else with that problem?[

I've lost over a month of skill training on two alts which had the dual character training active on. It seems the skills were lost from the last time the skill queue was updated. As I hadn't logged onto these accounts for a while I've lost a good chunk of skill (over a month on one of the characters).

Support ticket has been logged.


check your other skills as the skillpoints seem to have jumped onto another completed skill. I have 548k skill points on a 256k skill on one character.
Nyctos
Tribal Liberation Force
Minmatar Republic
#272 - 2016-11-16 12:21:45 UTC
I agree with all the others that have complained about the new character sheet. What brainless twit thought it needing changing? It's almost unusable now for managing skills and seeing other information.

What made the old character sheet decent was its greater simplicity. Most information was available in two steps: (1) find information category in a single vertical list that is easy to visually scan and select it, (2) look at the selected information panel and possibly scroll it and/or find a subcategory. Skills were managed via a dedicated panel and a separate dialog for adjusting the queue order.

The new scheme drops the sensible vertical scrolling panes for a poorly conceived mishmash horizontal tabs of major info categories and another set of subtabs within each category for the actual "real" category of interest. This is much harder to scan and forces you to hunt through a hierarchy forest to find what you actually want to look at.

The new skill management tab is a complete disaster. The dumbshit human factors / user experience person who thought it was a good idea to fit both skill selection/overview and queue management into a single all-in-one panel should be fired (or worse). The old scheme was better: the main skills panel made it easier to see what skills you have and what current levels were. The separate skill queue dialog also showed the current skill info but added the skill queue in an easily scrolled vertical pane with lots of screen real estate available if the dialog was enlarged. This made it much easier to scan and find things.

The new skill tab is a horrible web of three overly complex information panes with too little screen space available for each and a multi-column display of information categories that is hard to scan. Never combine both horizontal and vertical scanning of the same information field if at all possible. You can use both in a matrix with separate information types for each direction, but not for the same *single* information type.

The middle pane of the skill panel is painful to use as one is forced to click on each category in the upper information pain to select what category you want. The constant back-and-forth between these grows rapidly tiresome, and for the larger categories the middle pane is not large enough to easily see all the info you want.

The new skill queue is horrible. Trying to cram all of it into the lower pane almost completely destroys its function. For those of us who routinely have 30-50 skills in the queue, there is far too little screen real estate to easily see what's in training and whether or not it should be reordered.

TLDR: The new character sheet and skill management UI is a worhless piece of crap. Anyone involved in designing it should be fired and turned into an Amarr slave.
CCP Goliath
C C P
C C P Alliance
#273 - 2016-11-16 12:32:31 UTC
Hulk Miner wrote:
Moac Tor wrote:
Nerath Naaris wrote:
Just logged in after downloading the Patch and my current skill (Small Blaster Spec V) apparently reset itself to zero (9 days 18 hours etc. till completion), whereas I actually should have it about half done (4 days etc. left).

Anyone else with that problem?[

I've lost over a month of skill training on two alts which had the dual character training active on. It seems the skills were lost from the last time the skill queue was updated. As I hadn't logged onto these accounts for a while I've lost a good chunk of skill (over a month on one of the characters).

Support ticket has been logged.


check your other skills as the skillpoints seem to have jumped onto another completed skill. I have 548k skill points on a 256k skill on one character.


Which skill? Did you submit a bug report? Would love to see a screenshot of what your UI is telling you so we can compare it with the server records.

CCP Goliath | QA Director | EVE Illuminati | @CCP_Goliath

Larry Sheppard
EMO Kids
Mistakes Were Made.
#274 - 2016-11-16 12:36:32 UTC
Blood Raider Advanced Cerebral Accelerator

Right before patch i activated 2x of those on 2 chars.

After the patch none of them worked anymore. the same happend to all other ppl using those Accelerators

CCP Lebowsky & other CCP members said they will make a script that adds/reactivates those Boosters.

Today i logged on and nothing changed. Big update to download but nothing in hangar no Redeem Items.

So i asked in Help channel and everyone including ISD Arooga seemd to forgot about this thing.

My question is:

Do we get those 2 items worth right now on market around 160millions isk Reimbursed/Reactivated or does every single customer need to submit a ticket?
CCP Goliath
C C P
C C P Alliance
#275 - 2016-11-16 12:42:44 UTC
Larry Sheppard wrote:
Blood Raider Advanced Cerebral Accelerator

Right before patch i activated 2x of those on 2 chars.

After the patch none of them worked anymore. the same happend to all other ppl using those Accelerators

CCP Lebowsky & other CCP members said they will make a script that adds/reactivates those Boosters.

Today i logged on and nothing changed. Big update to download but nothing in hangar no Redeem Items.

So i asked in Help channel and everyone including ISD Arooga seemd to forgot about this thing.

My question is:

Do we get those 2 items worth right now on market around 160millions isk Reimbursed/Reactivated or does every single customer need to submit a ticket?


Nobody forgot anything, it just takes some time to prepare such a script and test it.

CCP Goliath | QA Director | EVE Illuminati | @CCP_Goliath

Larry Sheppard
EMO Kids
Mistakes Were Made.
#276 - 2016-11-16 12:44:12 UTC
CCP Goliath wrote:
Larry Sheppard wrote:
Blood Raider Advanced Cerebral Accelerator

Right before patch i activated 2x of those on 2 chars.

After the patch none of them worked anymore. the same happend to all other ppl using those Accelerators

CCP Lebowsky & other CCP members said they will make a script that adds/reactivates those Boosters.

Today i logged on and nothing changed. Big update to download but nothing in hangar no Redeem Items.

So i asked in Help channel and everyone including ISD Arooga seemd to forgot about this thing.

My question is:

Do we get those 2 items worth right now on market around 160millions isk Reimbursed/Reactivated or does every single customer need to submit a ticket?


Nobody forgot anything, it just takes some time to prepare such a script and test it.



Cool, thx
James Bullseye
Szent Korona Klub
#277 - 2016-11-16 12:49:21 UTC
There are missing color themes from the "genral sttings" tab.And my carahcter shwett should show a live picture of my craacter but it does not these are actually nota big poroblems the game just work fine for me.
RaVenC
DEFCON.
The Initiative.
#278 - 2016-11-16 12:59:53 UTC
RaVenC wrote:
Quote:
Your email address *** is unfortunately not supported by our email provider and we are unable to send/receive emails from this address. Please file a support ticket to have the issue resolved by following the link below.


Not funny :-/
My account email addresses was confirmed since years before the update, so I didn't care about the notification that email addresses have to be confirmed.
And now I can't confirm them again, because I use a own, private mail server Shocked


My two main accounts are blocked because of this issue. And when I remember correctly, no such email filter was announced. Ugh
Ticket was created for one account yet, but I think i have to wait a while for the answer. (Also it's hard to create tickets, and answer them even there isn't any chance to login)
Thankfully my board session wasn't gone with this update. Ugh
Niding
The Legion of Spoon
Curatores Veritatis Alliance
#279 - 2016-11-16 13:01:57 UTC
My sub ran out yesterday, and I resubbed today, after the patch. Account management page verified that I was now Omega account.

When I tried to log on, the laucher asked me to upgrade to Omega, and I was restricted as an Alpha.
So I had to log OUT of all my accounts (all Omegas), and then I relogged onto this account, and NOW it told me that I was Omega.
This fixed the issue with the launcher registering me as Alpha, even tho the database/account manamgement got me listed
as Omega.
So an database vs launcher transfer issue it seems.

I have to agree with the other comments regarding the new Character management page.
It might look fancy, but from a UI design userfriendliness point of view, its a massive step back in functionality.

The old method of having the skilltree in one window, and the Training Queue in another was very userfriendly/functional.

It seems like visual design has won over FUNCTIONAL design.

Give us options to configure the Character/skill window(s).
Milla Goodpussy
Garoun Investment Bank
#280 - 2016-11-16 13:08:58 UTC
when are we going to get a freaking answer regarding the email verification problems

or must we wait for another Andie Seagull video to come out to calm us down

i knew when she dropped that video this game was about to have some serious problems

ive not received one new verification at all and i have you CCP added as a contact on my Hotmail and nothing is still coming in.


please allow us to simply log into account management to update this email crap ourselves!