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EVE Online: Ascension - Issues (PC)

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Swind
Viziam
Amarr Empire
#81 - 2016-11-15 14:15:11 UTC  |  Edited by: Swind
Question about Two factor authentication:

Quote:
This authentication is to verify that your login attempt is legitimate and will only occur once, unless yourself or someone else tries to log your account in from a different geographical location or a different computer, at which point you will be prompted to enter a code sent to you via email again.


Ok, its will occour in future EVEN if two-factor auth is disabled in account managment?
Ben Thomas
Godless Horizon.
OnlyFleets.
#82 - 2016-11-15 14:15:25 UTC  |  Edited by: Ben Thomas
CCP Goliath wrote:
NightmareX wrote:
CCP Goliath wrote:
IMPORTANT BIOGRAPHY PSA

If you try and view your bio in the new character sheet, it will get overwritten as blank. If you haven't already, DO NOT VIEW YOUR BIO IN THE NEW CHARACTER SHEET!!!!!!!! If you don't want to wait for our investigations, you can get your existing bio from https://gate.eveonline.com/Profile/Yournamehere too, as noted by Chribba.

Oh well, then i'll guess i lost my BIO forever as i didn't read this before opening the 'Biography' ingame?


Not necessarily - please check EVEGate, and if that's overwritten already then you can get it from Singularity and we are still investigating what we can do.

Mine disappeared as soon as I logged in to Tranquillity, I didn't click on the bio option on the character sheet.

- Checked EVE Gate, it had gone from there too.
- Logged on to SiSi, didn't even open the character sheet, just right clicked -> show info on my character in local, the bio was gone there too.

I eventually managed to re-create it by googling "eve gate (character name)" then using the page preview snippets.
Daemun Khanid
Corbeau de sang
#83 - 2016-11-15 14:16:04 UTC
ISD Max Trix wrote:
Daemun Khanid wrote:
Might be a big issue for some ppl. I have 2 accounts both with all 3 character slots filled. On one account, my main, I logged in and tried to the new jump clone streamlining (yay for not having to manual pause the skill que) but then I noticed I wasnt training anything. I tried to start training again as I have plenty of skills in que and it tells me that I can't because not one but TWO other characters on my account have skills in training. I have never activated multiple character training btw.

So I log out and into one of them, and indeed it is training. So I stop it, log back into my main and still no go. Still says the 3rd one is training. So I log into that one, stop it and then go back to my main again and now I can finally start my training again.

I didn't notice if this was happening before I jump cloned or as a result of jump cloning. I jumped clones on my other account and it didn't happen. If it was happening before I even logged in then that means other ppls accounts out there right now might have stopped training and that will make for some very unhappy ppl. Luckily for me I work from home so was able to log in fairly early this morning and found out.



If this is still ongoing, or if you can recreate this issue please file a bug report in game.


As I said, I stopped the training on the other 2 characters and restarted on my main so unless it just starts happening again on it's own I'm afraid there isn't much further I can do to assist. It seems easy enough to resolve, I just imagine someone off on vaca or not logging in for a couple weeks coming back to find their alts training and their main doing nothing.

Daemun of Khanid
Redstone Rizer
Kraton Inc.
#84 - 2016-11-15 14:16:07 UTC
So should we consume new Blood Raiders Cerebral Accelerators to replace the ones we lost, or should we wait for a fix?
heliand taskeda
Taskeda Bros
#85 - 2016-11-15 14:16:51 UTC
Tyfanna wrote:
and still this did not resolve ****, people had to change their launcher language first for it to work ;)


you saved my day, great thank's
Lorchade Aubaris
Undertow Excavation
#86 - 2016-11-15 14:17:56 UTC
Okay, so if you didnt validate an email address what exactly is the course of action? I read the blog and when I try to log into that account I get the message about validating email and its been sent, but I havent gotten an email yet. Cant log into account obviously so asking. Thanks
Francis Podkill
Podkill Consolidated
#87 - 2016-11-15 14:18:16 UTC
Bio is gone. Please restore.
Haturan
Deep Core Mining Inc.
Caldari State
#88 - 2016-11-15 14:18:22 UTC
Русскоязычный клиент вообще не работает у многих у кого была раньше включена двухэтапная проверка. Многие качают клиент заново переходя на английский. Обещали подарки - их нет.

Ребята, нам такие обновления не нужны.
NightmareX
Pandemic Horde High Sec Division
#89 - 2016-11-15 14:19:06 UTC  |  Edited by: NightmareX
Ben Thomas wrote:
I eventually managed to re-create it from the page preview snippets google caches.

Do you have a link to that where i can find my EVEGate profile page there?

Yes, i haven't updated my 'Biography' for over 6 months, so it should be easy to get back in that case.
Haturan wrote:
Русскоязычный клиент вообще не работает у многих у кого была раньше включена двухэтапная проверка. Многие качают клиент заново переходя на английский. Обещали подарки - их нет.

Ребята, нам такие обновления не нужны.

English please.

Here is a list of my current EVE / PVP videos:

1: Asteroid Madness

2: Clash of the Empires

3: Suddenly Spaceships fighting in Tama
mole weazle
Native Freshfood
Minmatar Republic
#90 - 2016-11-15 14:19:40 UTC
cant log in on my main, still haven't received Email
Vincent Athena
Photosynth
#91 - 2016-11-15 14:19:47 UTC
CCP Goliath wrote:
NightmareX wrote:
CCP Goliath wrote:
IMPORTANT BIOGRAPHY PSA

If you try and view your bio in the new character sheet, it will get overwritten as blank. If you haven't already, DO NOT VIEW YOUR BIO IN THE NEW CHARACTER SHEET!!!!!!!! If you don't want to wait for our investigations, you can get your existing bio from https://gate.eveonline.com/Profile/Yournamehere too, as noted by Chribba.

Oh well, then i'll guess i lost my BIO forever as i didn't read this before opening the 'Biography' ingame?


Not necessarily - please check EVEGate, and if that's overwritten already then you can get it from Singularity and we are still investigating what we can do.

You can restore them all from Singularity.

Know a Frozen fan? Check this out

Frozen fanfiction
Ncc 1709
Fusion Enterprises Ltd
Pandemic Horde
#92 - 2016-11-15 14:20:35 UTC
cannot find "Capital Command Processor I Blueprint " on any market
Ben Thomas
Godless Horizon.
OnlyFleets.
#93 - 2016-11-15 14:25:24 UTC  |  Edited by: Ben Thomas
NightmareX wrote:
Ben Thomas wrote:
I eventually managed to re-create it from the page preview snippets google caches.

Do you have a link to that where i can find my EVEGate profile page there?

https://www.google.co.uk/?gws_rd=ssl#q=EVE+Gate+NightmareX

What you then see is My current EVE Online videos: Asteroid Madness (Visual Video): http://tinyurl.com/asteroidmadness. Clash of the Empires (Empire PVP): http://tinyurl.com/

You've then got to remember the next part of a url or quote etc. you used to see more Sad thankfully my bio was fairly short and I remembered the next few words of the quote, which then showed the rest when I googled it.

Vincent Athena wrote:
CCP Goliath wrote:
Not necessarily - please check EVEGate, and if that's overwritten already then you can get it from Singularity and we are still investigating what we can do.

You can restore them all from Singularity.

Unless it's also been erased from Singularity, which is what happened for me as soon as I logged in there too.
Valencia Blackheart
Epicentre Syndicate
#94 - 2016-11-15 14:27:44 UTC  |  Edited by: Valencia Blackheart
Vincent Athena wrote:
CCP Goliath wrote:
NightmareX wrote:
CCP Goliath wrote:
IMPORTANT BIOGRAPHY PSA

If you try and view your bio in the new character sheet, it will get overwritten as blank. If you haven't already, DO NOT VIEW YOUR BIO IN THE NEW CHARACTER SHEET!!!!!!!! If you don't want to wait for our investigations, you can get your existing bio from https://gate.eveonline.com/Profile/Yournamehere too, as noted by Chribba.

Oh well, then i'll guess i lost my BIO forever as i didn't read this before opening the 'Biography' ingame?


Not necessarily - please check EVEGate, and if that's overwritten already then you can get it from Singularity and we are still investigating what we can do.

You can restore them all from Singularity.


Actually you cannot get them from SiSi as that has now also been overwritten with Ascension as of today, the same thing happens upon logging in and the bio disappears

Totally Inconspicuous and Definitely Not A Pirate
Raiden Harmann
Federal Navy Academy
Gallente Federation
#95 - 2016-11-15 14:27:54 UTC
CCP Falcon wrote:
CPT Bridgehouse wrote:
Not getting the email to verifi my account(s).


Check the address that your account is associated with, it needs to be verified in account management or our login system won't send codes to it.

You can follow these steps to verify your email address.



My alt account still no email, cant follow the steps as verified saturday so cant log into account manager for it, email sent to support .......still waiting. wouldn't mind so much but everything is on that char atm.

need help here.
NightmareX
Pandemic Horde High Sec Division
#96 - 2016-11-15 14:30:55 UTC  |  Edited by: NightmareX
Ben Thomas wrote:
NightmareX wrote:
Ben Thomas wrote:
I eventually managed to re-create it from the page preview snippets google caches.

Do you have a link to that where i can find my EVEGate profile page there?

https://www.google.co.uk/?gws_rd=ssl#q=EVE+Gate+NightmareX

What you then see is "My current EVE Online videos: Asteroid Madness (Visual Video): http://tinyurl.com/asteroidmadness. Clash of the Empires (Empire PVP): http://tinyurl.com/"

You've then got to remember the next part of a url or quote etc. you used to see more Sad thankfully my bio was fairly short and I remembered the next few words of the quote, which then showed the rest when I googled it.

Vincent Athena wrote:
CCP Goliath wrote:
Not necessarily - please check EVEGate, and if that's overwritten already then you can get it from Singularity and we are still investigating what we can do.

You can restore them all from Singularity.

Unless it's also been erased from Singularity, which is what happened for me as soon as I logged in there too.

Thanks. I figured out how to recover it before you wrote me this post Big smile

All i did was to go here: https://web.archive.org/web/*/https://gate.eveonline.com/Profile/NightmareX

My 'Biography' is now fully restored both ingame and on my EVEGate profile page Blink.

So if anyone else of you here have a missing 'Biography' ingame, then just go here: https://web.archive.org/web/*/https://gate.eveonline.com/Profile/ADDYOURINGAMENAMEHERE

Here is a list of my current EVE / PVP videos:

1: Asteroid Madness

2: Clash of the Empires

3: Suddenly Spaceships fighting in Tama
mole weazle
Native Freshfood
Minmatar Republic
#97 - 2016-11-15 14:31:00 UTC  |  Edited by: mole weazle
Raiden Harmann wrote:
CCP Falcon wrote:
CPT Bridgehouse wrote:
Not getting the email to verifi my account(s).


Check the address that your account is associated with, it needs to be verified in account management or our login system won't send codes to it.

You can follow these steps to verify your email address.



My alt account still no email, cant follow the steps as verified saturday so cant log into account manager for it, email sent to support .......still waiting. wouldn't mind so much but everything is on that char atm.

need help here.


same issue. could do with some help too

edit none of my accounts tied to my yahoo mail are getting the emial
Gaia Ma'chello
Photosynth
#98 - 2016-11-15 14:36:12 UTC  |  Edited by: Gaia Ma'chello
Quote:
This authentication is to verify that your login attempt is legitimate and will only occur once, unless yourself or someone else tries to log your account in from a different geographical location or a different computer, at which point you will be prompted to enter a code sent to you via email again.



Wait: I play eve at home, and at lunch at work. I'll have to keep doing this authentication over and over?

Edit: When I tried to log in at work, I was NOT required to re-authenticate. Maybe the game remembers that this is a typical location for me? But I dread the day I go on vacation, with a loaner computer, as I cannot take my normal one out of the country.
Ben Thomas
Godless Horizon.
OnlyFleets.
#99 - 2016-11-15 14:37:32 UTC
NightmareX wrote:
So if anyone else of you here have a missing 'Biography' ingame, then just go here: https://web.archive.org/web/*/https://gate.eveonline.com/Profile/ADDYOURINGAMENAMEHERE

Yeah you got lucky there, despite being a 2006 toon archive.org hasn't ever cached mine so unfortunately that won't work for everyone, glad you got yours back either way Smile
Memphis Baas
#100 - 2016-11-15 14:43:43 UTC
Lorchade Aubaris wrote:
Okay, so if you didnt validate an email address what exactly is the course of action? I read the blog and when I try to log into that account I get the message about validating email and its been sent, but I havent gotten an email yet. Cant log into account obviously so asking. Thanks


If you haven't validated your email, or if your account has the wrong email and you need to change it, you need to open a support ticket for CCP to help you out (make the change for you). Unfortunately, the support queue is probably extremely full right now, so you may have to wait a while.