Issues, Workarounds & Localization

Game was running fine until a few days ago. The moment I paid for a subscription the launcher stopped working. All it loads is just a blank white window, or it says it can't connect.

I've tried the repair tool according to the instructions: Failed because it can't connect.
I've tried reinstalling the entire game. Doesn't work.
I've tried turning off and uninstalling anti-virus. Doesn't fix it.
I've tried turning off my firewall. Nothing.


This is clearly a problem with a badly programmed launcher. I don't know what you guys broke, CCP, but you need to either go back to an older edition or use a very basic launcher until you figure out what is wrong with it. This is the type of thing that makes people quit playing your game out of frustration.

I'm now almost done with day 2 of LauncherGate, ticket(s) have been entered, couple of back and forth's with a dev culminating in a now sustained 3+ hours of radio silence. Every possible "fix" listed in the forums, reddit, etc have been tried and failed...multiple times. This is absurdity to its extreme, its an f'ing launcher, its not the game, the antiquated code or sov changes, it's the gateway to select which character I want to make dank kills with. How complex is it that almost 2 days have passed and I am still unable to access my 4 SUBSCRIBED (read that as-"I paid you my money now give me my product") accounts. Of course anyone who has experienced a customer service failure will usually identify the "LACK OF COMMUNICATION" as bigger than the actual problem or failure and in this instance its no different.

CCP I have no doubt you are all very smart people and would even say some of you are at the top of your game in your field but collectively you suck at customer service which starts with communication. Probably the best advice I ever received in my career was a simple statement "Who is the customer?" when you answer that statement, that is the person you need to be addressing and quickly.

launcher still freezing - launcher repair tool still not working - what in the world is going on?

I installed the beta launcher and it froze on its first run. It stayed like this for a long time (at that alleged 53% update point). I finally killed it off:

http://i.imgur.com/uCq1QRO.jpg

On its second run, it acted normally and prompted me to migrate profile settings. When I dragged the profile from the left to right sides, I think it gave me an edit box in the right side where I could possibly rename that profile (which didn't seem right). I just escaped out of the editing and then hit Continue or whatever. It seems normal now.

I personally havent tried the new beta launcher, but I have been having problems with the launcher crashing when starting to apply the patch. I'm starting to lose money and data over this issue, and now its been 3 days I cant play the game I pay for.

I have already submitted a support ticket, but I guess it means waiting till monday comes.

The crash is always the same, and is not O/S dependent, as I've tried it in both windows and linux. Downloads the update ok, but upon applying patch... crashes.

I invested in a new drive, thinking my old drive was at fault, same error.

If you want more details, this is the link to my other post:
https://forums.eveonline.com/default.aspx?g=posts&m=6167545#post6167545

Oh yes, I forgot, the repair tool, after it download the 'newest version' it freezes on step 6 of 7, always at the same %, already tried this on 2 game installations (the original, and the one I tried after wiping it all and used the online installer).

I'm on limited data, and I have wasted already a few GB's trying to get the game working and then a patch comes along and the same crash comes to the 'party'. Its not fun.

Update: The beta launcher fixed it for me, at least on Linux. Cant see the contents, but I can use the menu, access the server list and see how the update installation is going, and when its done, launch the game.

Are you by chance in WinXP?

I play on my main and an alt this morning after the download patch (which was rather fast...didn't have any extended downtime) I switched from my main to an alt and then back to the main. Low and behold cant get past the the character screen for my main but can for my alt. Also noticed that others and myself subscribed in the last few days (Myself 3 days ago)

Same here :

Failed to download update for EVE Online Launcher

Failed to download update for EVE Online Launcher..I was having to either run the game as administrator or reinstall the launcher or in the extreme cases the game every day AND NOW IT APPEARS TO BE TERMINALLY BROKEN. This has been going on for some considerable time and its getting a tad BORING. Now it would appear that the devs cant be arsed to sort this out and there is no point submitting a bug report because many many people have the same problem. I cant honestly believe that a company like CCP are pissing off their players like this..but then all the games Ive played over the years ended up employing people to tweek the graphics and go to conventions while the actual game went down the **** hole. PLEASE SORT IT OUT.

also having problem in the launcher updating....................even reinstall a fresh new launcher and that didnt work

and yes i have submitted a report before for other issue using the new support website but it seem ccp have not reply to my other issues (that are not related to the launcher)

i can log by using the beta launcher but it still has a bug in which it can remember the preferred profile and if i dont selecting it it keep going into the default setting making all my overview and tab gone (that another step that i have to do) instead of one time login into that account and all my preferred setting are loaded automatically