EVE General Discussion

It's been 4 years since WotLK. Since September 2012, the WoW you know doesn't exist anymore.

There's no caps.

The world you know has been expanded to the point of those you play with aren't on your realm.

You goto Icecrown and the players there now are split from a dozen realms. So a limit in the zone wouldn't matter, because they physically play on their own realm, but virtually connected to other realms.

5.4 patch it's virtually merging 10+ realms together including the AH. At this rate, WoW will be EvE as a one world Azeroth, but on independent realms in different datacenters around the country, nowhere connected physically.

It's not the initial mistake I take issue with. It's the 'please put all your questions in this thread so they can be addressed' and then never even acknowledging the existence of the questions. I've got over ten years of experience in customer service and tech support, and that's just amateur hour crap.

Saying 'hey, it's just a game' is a lovely thing, but I'm not complaining about the game. **** happens, things break, CCP tries to fix them. That's all fine.

I'm complaining about the customer service. Please stop conflating the two.

Did you really just say someone does something on the internet physically?

Go back to WoW. I'm sure you fit right in with the fairies and trolls and goblins or wtf ever those people roleplay.

There's this thing, it's called customer service, and it's something a company provides it's paying customers (not just when it's convenient for you).

If what you meant to say was, "everyone at CCP takes a 4 day weekend, and leaves no one around to even make a forum post" then that might just be your problem.

What's my excuse?
I'm above the age of 12?
I'm not into role playing?
I don't care for the " I'm a night-elf your a wizard, lighting bolt!" crap?
I don't like games that simply hand you everything that you can never lose?

Take your pick.

I love Eve, have for over 10 years now. I understand people make mistakes, I'm just saying they shouldn't say "post in this thread only for feedback" then ignore it for 5 days.

I just want a little customer service for my money.

Honestly, I've been trying to research it because I left before they even implemented the original form of CRZ, where you had to be invited to a raid from someone already on the realm. While I couldn't find any concrete documentation on how it works, nor could I find documentation that shows how many players it is capable of supporting, I found plenty of documentation on how much it sucks and how it lags with more than 50 players in one location.

Hey guys,

I've been through this thread and gathered a few questions, which were then forwarded on to everyone involved. What can be answered will be outlined briefly and directly in this post.

Firstly, there were a lot of questions about our reboot and node remapping mechanics in terms of aggression/log off timer persistence. Right now, there is no plan to change how this works. Had everything gone to plan this would have not been a factor, which means the key priority here is to identify the root cause of what happened and either enact change or put new systems in place to prevent a re-occurrence.

On Tuesday, we held a multi-disciplined postmortem of the chain of events that led up to the mass disconnect, and as a direct result we are making changes to our internal policies and our tools to ensure that this does not happen again. However, these changes do not include alterations to game mechanics that would lead to ships remaining in space, or changes that would lead to a solar system resuming the exact state it was after such an event.

In terms of addressing the costs associated with dedicating more computing power to meet the requirements of large fleet fights, we are always looking at avenues to improve server performance. However, in the same respect we recognize that as soon as performance is improved, our players will of course test the new limit and continue to push against it. This is a continuous battle for us, and something we remain heavily committed to.

There were also questions raised regarding how we move systems from one node to another, in terms of why persistence occurs for drones and wrecks, but not for ships. This is a simple matter of players being governed by log off timers that cause their removal from space. Wrecks and drones do not have a logged in player tied to them.

Finally, there were questions regarding Internal Affairs involvement in investigating what happened. Since the issue was immediately spotted, investigated and confirmed as a mistake, this negates the need for any IA investigation at this point.

This is all that can be said right now, so I hope this answers the bulk of the questions.

Do you have to connect the two in every post you make?

Falcon;

Thanks for the update - seriously. I know I harped on the 'hey, how about acknowledging the thread' thing, but I do appreciate that when things started moving, they moved quickly, efficiently, and you've kept us in the loop on that process.