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EVE Launcher update on May 21, 2013

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Lemster
Republic Military School
Minmatar Republic
#1201 - 2013-05-21 18:52:56 UTC
So how about we email you with which button we want to press and you send us back an updated screenshot?
Shish Tukay
Caldari Provisions
Caldari State
#1202 - 2013-05-21 18:53:30 UTC
Quote:
whine whine **** software whine whine why wasn't the launcher tested whine whine new launcher sucks whine whine shouldn't release software with bugs whine whine


The new launcher software is fine.

The patch /servers/ have crashed.

Get it right -_-
Adam Gamel
Doomheim
#1203 - 2013-05-21 18:53:45 UTC
I should also point that that while I was able to download the new launcher I still can't log on for the time being and receive this message.

OFFLINE MODE
You are seeing this because no connection could be made to the content server or something went wrong while loading the online content.

Restart Launcher

Account Management
Customer Support
Tranquility server: Status unknown
CCP Phantom
C C P
C C P Alliance
#1204 - 2013-05-21 18:53:54 UTC
Noddy Comet wrote:
CCP Phantom wrote:
Kale Freeman wrote:
CCP, for the love of god please post something in this thread to tell us that you are working on the problem.

Our dev teams are indeed working on fixing the whole issue with top priority. Unfortunately in situations like these we cannot predict any ETA and giving a time frame would be very irresponsible. Be assured though that we are working as hard as possible to find a proper solution as fast as possible.

As CCP Guard pointed already to further background information in this news article and in that thread.

Please also accept our apologies for this unfortunate chain of events.



Perhaps this info (Along with what CCP Guard has dropped in on the conversation) should be edited into the FIRST POST in the thread, so we don't need to click through endless pages and every blue post to see what the latest status is?


CCP Guard wrote:
We've put up a thread for possible workaround here as well: https://forums.eveonline.com/default.aspx?g=posts&t=238230&find=unread

Not that there's much to report that hasn't been covered in this thread. At the moment there's no solution that works for all use cases that we know of. What I can tell you is that that investigation into what is causing the massive load issues to our web servers is underway and we're not going home until this is fixed. We're really sorry for all the trouble.


Just sayin....


I added the information a while ago but forgot to actually push the "post" button ... Oops

Thank you for the notification!

CCP Phantom - Senior Community Developer
Tessle Aesis
Leones Aesis
#1205 - 2013-05-21 18:53:55 UTC
Arwyn Langlore wrote:
i use the exefile it goes in and ask to update the game, i do and when finish it goes back to the launcher saying OFFLINE MODE
You are seeing this because no connection could be made to the content server or something went wrong while loading the online content.


yeah, i'm at this point, no workaround worked yet
Ancil Verocher
Avanto
Hole Control
#1206 - 2013-05-21 18:54:01 UTC
Ancil Verocher wrote:
With the server currently being unable to log anyone in *except those who individually go and work on it, what can we expect to happen? I am not working on it though I could using some of the things people have stated previously, but I won't because that's not why I play Eve. I do not play it to work on my computer because of some files they messed up.

Yes, I understand s*** happens sometimes, so I am not really all that upset. However, being we pay to play Eve *except those who use in-game cash to play* is it fair to say we can expect something from this ? Perhaps a 24 hour rollback *on game time not skills* as this was not a player mistake and it effects everyone ?

I have no problem continuing to pay for this game as I still enjoy it. I am not asking for a huge apology and a new month or anything of that sort, just some sort of compensation for the time. I do not mean to make myself look like an @$$ when I say this and I might, but even an in-game mail to the players would be nice. I mean after all, they are paying you CCP to be here and continue to play.


What can we expect?



To top this, people are still going on about it in forums an I have read from page one to here....I really do not want to go through each and every individual one looking for something that one of the DEVS or CSM or anyone posted that might have been related to this post that I posted. I feel no need to continue reading as they are all the same. Rants on how they are upset or my launcher isn't working, really by now I think they would figure out that it's that way for everyone and until you guys fix it, unless they do it manually it will not work.

That said, I would like to see a response to this or a response thread when you guys finish. Thanks Smile
Evil Chill
Cold Iron Industries
#1207 - 2013-05-21 18:54:20 UTC
I call bullshit...why cant game dev's patch a game properly...obv that they havent tested this....if i ****** up like this i would lose my job.....noobs....x
Veldepenas
Deep Core Mining Inc.
Caldari State
#1208 - 2013-05-21 18:54:27 UTC
Arthur Aihaken wrote:
So how can Mac users run the repair.exe file?


not, it’s a windows file
Warde Guildencrantz
Caldari Provisions
Caldari State
#1209 - 2013-05-21 18:55:30 UTC
http://pastebin.com/kpAy01eq

there's my problem

TunDraGon ~ Low sec piracy since 2003 ~ Youtube ~ Join Us
Arthur Aihaken
CODE.d
#1210 - 2013-05-21 18:55:38 UTC
Danbert wrote:
When exactly is 'soon' for the Mac update? Sitting here twiddling my thumbs watching this thread grow quicker than I can read it...

I'm getting "No connection could be made to the content server. Please make sure that your Internet connection is up and restart the Launcher."


June 4th...? (I'm only half joking) CCP, if the EVE repair tool is an officially-supported feature, how about making it Mac-compatible as well?

I am currently away, traveling through time and will be returning last week.
Pound Cakeee
Ministry of War
Amarr Empire
#1211 - 2013-05-21 18:55:50 UTC
Not Found

The requested URL /en was not found on this server.

Apache/2.2.2 (Fedora) Server at none Port 80

Fix it.
Tinu Moorhsum
Random Events
#1212 - 2013-05-21 18:56:05 UTC
The launcher isn't working for me either.

I have a temporary work around if someone hasn't already mentioned it.

You can go in the eve folder and run

- repair.exe
- exefile.exe

that will allow you to bypass the launcher for now and at least log in.
Melldorain
Aliastra
Gallente Federation
#1213 - 2013-05-21 18:56:19 UTC
so big downtime...
so fail...
good job QA
drillerkiller2004
Brazilian Vultures
Ferrata Victrix
#1214 - 2013-05-21 18:57:01 UTC
Awesome job at screwing the game CCP!

I love paying for 4 accounts that I can't use!
Zapa Cheenie
Alkaline Industrial Solutions
#1215 - 2013-05-21 18:57:09 UTC  |  Edited by: Zapa Cheenie
Warde Guildencrantz wrote:
http://pastebin.com/kpAy01eq

there's my problem


^ Mine too. I can get the updated launcher, but no dice on the updated build.

I wonder if Dust 514 is working right now? I think I'll go there instead.

EDIT: Oh yeah, that repair file? Doesn't even want to open for me. I can even see two processes for it running in my task manager.
Ahine Tian
Republic Military School
Minmatar Republic
#1216 - 2013-05-21 18:57:13 UTC
Universe closed, use Rainbow!
Cerian Alderoth
Cult of the Black Monolith
#1217 - 2013-05-21 18:58:12 UTC  |  Edited by: Cerian Alderoth
"We’ve also included a new self-update mechanism in the EVE Launcher, which will make the update process for the EVE Launcher itself more reliable and allow us to deploy more updates as we work on improving the flow into the game."
[Eve Online News]

CCP, this was a real Homer Simpson D'oh!Big smile

"It is defined as: "Expressing frustration at the realization that things have turned out badly or not as planned, or that one has just said or done something foolish."
[Oxford English Dictionary]

This is like watching a clown falling down the stairs,
sad but funny at the same time...

Ugh
E6o5
Sebiestor Tribe
Minmatar Republic
#1218 - 2013-05-21 18:58:41 UTC
Doublewhopper wrote:
Read official statements and fixes here:

http://wiki.eveonline.com/en/wiki/EVE_Launcher_Issues_and_Workarounds

Then come back to this thread for whining... Shocked


This link (or the contents of the wiki entry) should be in the first post and not hidden in one of the 1000s comments.
Veldepenas
Deep Core Mining Inc.
Caldari State
#1219 - 2013-05-21 18:58:44 UTC
I do not accept the statement that those issues cannot be fixed before the release. Can you post online your beta test records to show that it actually worked on CCP computers? All OSes, please.
Deep Crust
Royal Amarr Institute
Amarr Empire
#1220 - 2013-05-21 18:59:01 UTC
Repair tool found nothing wrong, run repair again, downloaded the launcher, launcher fails to,open, says i do not have an internet connection. Not good.