These forums have been archived and are now read-only.

The new forums are live and can be found at https://forums.eveonline.com/

Science & Industry

 
  • Topic is locked indefinitely.
 

POS Bug
Author
Previous Topic Next Topic
Ozfezza
Twilight Military Industrial Complex
#1 - 2012-04-12 11:24:04 UTC
Hi All,

My corp encountered and suffered from a POS Bug that was clearing our POS Links and stopping our reactions for a week.

Petitions to CCP went unanswered and while costs continued to rise no isk was being made.

After much effort and investigation (and silence from CCP) we determined that an empty (Blank Silo Type) Coupling Array was the culprit.

My question / issue - I am getting the usual stonewalling asking for some compensation for the lost isk - at least for the POS Fuel lost due CCPs bug and delayed response.

Is there a better way to escalate this for a reasoned response that is not cut-and-paste from a policy manual?

thoughts and ideas welcome
Rengerel en Distel
#2 - 2012-04-12 11:39:17 UTC
Sorry if i'm not following, but you guys messed up somewhere, and want CCP to compensate you for it?

With the increase in shiptoasting, the Report timer needs to be shortened.
Ozfezza
Twilight Military Industrial Complex
#3 - 2012-04-12 11:43:52 UTC
nope ... was working fine for 12 months ... a recent patch borked it ... petitions went unanswered ... WE figured out what the bug was and applied a workaround ...

Now when the petitions have finally received an answer we are only getting variations of "sorry but tough luck"
Katja Faith
Doomheim
#4 - 2012-04-12 20:31:19 UTC
Ozfezza wrote:
nope ... was working fine for 12 months ... a recent patch borked it ... petitions went unanswered ... WE figured out what the bug was and applied a workaround ...

Now when the petitions have finally received an answer we are only getting variations of "sorry but tough luck"


CCP doesn't reimburse for their bugs. It's (our) cost of doing business.