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Issues, Workarounds & Localization

 
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Soliciting additional data from customers regarding the EVE Launcher

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Fishmaskle
Brutor Tribe
Minmatar Republic
#81 - 2012-03-15 17:59:49 UTC
So you are going to **** and moan about .49c worth of gametime lost? Common, there are worse issues with many many other games involving DRM, their own Downloaders, and many other things I could list.

Having a completely new system bork a bit for <1% of the playerbase for a few days after release to a Worldwide playerbase is pretty standard issue and actually not as bad as it could have been. 
If I helped you out, Technical Issue, enemy gank, popped your poor fit, hit the "Like" button.
Graham McCrory
The Scope
Gallente Federation
#82 - 2012-03-15 18:22:54 UTC
CCP Donut Golem wrote:
Graham McCrory wrote:
Endeavour Starfleet wrote:
Stop whining for one.

#2 Software is never guaranteed to work with your mix of hardware and software.

#3 Hopefully you had a long dump skill in queue.



What support does this offer anyone? None. Roll


Hi, please try the workaround offered in this thread? https://forums.eveonline.com/default.aspx?g=posts&t=80584&p=3

It's help many people get around the data corruption issue that's been seen. Thanks!




This is a valid fix. Know issue was Eset although unless you dig through Esets log you would never find out. I suggest posting a sticky telling ppl about this, So it can possibly save ALOT of time and effort for other players with the same issue.
raven666wings
Cyber Chaos Crew
#83 - 2012-03-15 18:28:07 UTC  |  Edited by: raven666wings
Fishmaskle wrote:
So you are going to **** and moan about .49c worth of gametime lost? Common, there are worse issues with many many other games involving DRM, their own Downloaders, and many other things I could list.

Having a completely new system bork a bit for <1% of the playerbase for a few days after release to a Worldwide playerbase is pretty standard issue and actually not as bad as it could have been.


I doubt you can find any game out there that charges a montlhy fee subscription and makes the system unavailable to players.
Well yeah, its not like it is a big deal, could have been worse, but that standard issue also includes compensating the service paying clients when they get deprived of it. From the moment you let em get away with small incompetence and disrespect for client rights, it only tends to get worse. Actually i was about to let it go as soon as i could get in the game, but i really hate little pricks coming at me like corporate ass kissing king kongs lol
Fishmaskle
Brutor Tribe
Minmatar Republic
#84 - 2012-03-15 18:33:19 UTC
raven666wings wrote:
Fishmaskle wrote:
So you are going to **** and moan about .49c worth of gametime lost? Common, there are worse issues with many many other games involving DRM, their own Downloaders, and many other things I could list.

Having a completely new system bork a bit for <1% of the playerbase for a few days after release to a Worldwide playerbase is pretty standard issue and actually not as bad as it could have been.


I doubt you can find any game out there that charges a montlhy fee subscription and makes the system unavailable to players.
Well yeah, its not like it is a big deal, could have been worse, but that standard issue also includes compensating the service paying clients when they get deprived of it. From the moment you let em get away with small incompetence and disrespect for client rights, it only tends to get worse


Name one MMO that has given the users anything when service was either interrupted for less than a day or two? I have seen it happen when service may have been down for an extended amount of time or when it effected a large population of the userbase, but that is extremely rair.

Remember EVE is a SERVICE. When has your ISP creddited your account when it was down for any sort of time? When has your Cable/Dish TV provider done the same?

None of these services do it unless it is a extremely unique/large scale case. 
If I helped you out, Technical Issue, enemy gank, popped your poor fit, hit the "Like" button.
Endeavour Starfleet
#85 - 2012-03-15 18:35:55 UTC
Quote:
CCP shall not be responsible in any way for your inability to access the System or play EVE, and you shall not be entitled to receive a refund of any prepaid subscription fees or any other form of compensation. New releases could be offered to you at a discounted price.


Nuff said

Quote:
Now, when the EULA states here that CCP shall not be responsible in any way for my inability to acess the System or play EVE and I shall not be entitled to compensations, it means to be that way IF I AM THE RESPONSIBLE FOR NOT ACCESSING THE GAME ON TIME, which is not the case. IT WAS CLEARLY CCP'S FAULT THAT I LOST MORE THAN 1 DAY OF GAME TIME BY RELEASING OS INCOMPATIBLE AND BUGGED, UNFINISHED SOFTWARE AND MAKING ITS INSTALLATION AND USE MANDATORY TO ACCESS THE SYSTEM.


Nope "In any way" means "In any way"

You do not deserve nor will hopefully get compensation.
Endeavour Starfleet
#86 - 2012-03-15 18:39:18 UTC
Ferdi Faurie wrote:

On your Previous comment on Sisi this issue was picked up there and loads of players like your self that I hope takes part in the mass testing have logged this exact issue, 3 months back already. and still it gets put on TQ without being addressed. And ou pay for 30 days of play time. Of which more then 24hours have been taken up in trying to get back online dew to poor testing and ignoring the community that helped them test on Sidi. There we should be compensated for lost play time. I extent my game time by the time lost.


I did take part in mass testing as well as logging in occasionally to see show things were going. Never had issues.

Do the Dew?

Quote:
to put it in less complex terms. If you pay for a movie at a cinema and the operator of the Movie stops the film with 30min to go. Are you going to be happy to get up and go home not seen the entire movie. Or are you going to go to the manager and demand a refund or at very least get them to play the last 30min?


Nope not even close. Losing a few days of EvE is nowhere near losing half a movie. Considering the entire movie experience is in one package when EVE is open ended.
Fishmaskle
Brutor Tribe
Minmatar Republic
#87 - 2012-03-15 18:41:34 UTC
Also that that movie is $12-14 divided by 2hrs. A little different than $15 divided by 30 days... 
If I helped you out, Technical Issue, enemy gank, popped your poor fit, hit the "Like" button.
raven666wings
Cyber Chaos Crew
#88 - 2012-03-15 18:43:02 UTC  |  Edited by: raven666wings
Fishmaskle wrote:
raven666wings wrote:
Fishmaskle wrote:
So you are going to **** and moan about .49c worth of gametime lost? Common, there are worse issues with many many other games involving DRM, their own Downloaders, and many other things I could list.

Having a completely new system bork a bit for <1% of the playerbase for a few days after release to a Worldwide playerbase is pretty standard issue and actually not as bad as it could have been.


I doubt you can find any game out there that charges a montlhy fee subscription and makes the system unavailable to players.
Well yeah, its not like it is a big deal, could have been worse, but that standard issue also includes compensating the service paying clients when they get deprived of it. From the moment you let em get away with small incompetence and disrespect for client rights, it only tends to get worse


Name one MMO that has given the users anything when service was either interrupted for less than a day or two? I have seen it happen when service may have been down for an extended amount of time or when it effected a large population of the userbase, but that is extremely rair.

Remember EVE is a SERVICE. When has your ISP creddited your account when it was down for any sort of time? When has your Cable/Dish TV provider done the same?

None of these services do it unless it is a extremely unique/large scale case.


The only pay to play MMORPG i have played besides EVE Online was Anarchy Online, and i have never seen it go down for a day or two because they actually test the updates before they release them. Also played free to play MMORPG's like Guild Wars, and the system was never offline for more than a couple of hours for server maintenance.

Well, in what regards to ISP's, its a completely different service then a pay to play game. Their service failures are not related to the release of improperly tested software for costumer use. And if their service goes offline you CAN demand compensation just like i'm doing here. Just because most people dont bother doing it, doesn't mean you can't.
raven666wings
Cyber Chaos Crew
#89 - 2012-03-15 18:44:12 UTC
Fishmaskle wrote:
Also that that movie is $12-14 divided by 2hrs. A little different than $15 divided by 30 days...


OMG another corporate ass kisser. NOOOO!! lol
Fishmaskle
Brutor Tribe
Minmatar Republic
#90 - 2012-03-15 18:46:59 UTC
I can give you .49c worth of isk ingame. But you will have to meet me in a noobship in lowsec....... ;) 
If I helped you out, Technical Issue, enemy gank, popped your poor fit, hit the "Like" button.
Endeavour Starfleet
#91 - 2012-03-15 18:54:06 UTC
raven666wings wrote:
Fishmaskle wrote:
Also that that movie is $12-14 divided by 2hrs. A little different than $15 divided by 30 days...


OMG another corporate ass kisser. NOOOO!! lol


So the truth is a corp ass kisser now?
raven666wings
Cyber Chaos Crew
#92 - 2012-03-15 19:04:25 UTC  |  Edited by: raven666wings
Endeavour Starfleet wrote:
Quote:
CCP shall not be responsible in any way for your inability to access the System or play EVE, and you shall not be entitled to receive a refund of any prepaid subscription fees or any other form of compensation. New releases could be offered to you at a discounted price.


Nuff said

Quote:
Now, when the EULA states here that my inability or play EVE and I shall not be entitled to compensations, it means to be that way IF I AM THE RESPONSIBLE FOR NOT ACCESSING THE GAME ON TIME, which is not the case. IT WAS CLEARLY CCP'S FAULT THAT I LOST MORE THAN 1 DAY OF GAME TIME BY RELEASING OS INCOMPATIBLE AND BUGGED, UNFINISHED SOFTWARE AND MAKING ITS INSTALLATION AND USE MANDATORY TO ACCESS THE SYSTEM.


Nope "In any way" means "In any way"

You do not deserve nor will hopefully get compensation.


CCP shall not be responsible in any way for your inability to access the System

MY INABILITY means my inability, NOT CCP'S INABILITY TO TEST AND MAKE UPGRADES WORK BEFORE RELEASE

Now if they only changed that EULA sentence to:
"CCP shall not be responsible in any way for ITS OWN INABILITY TO TEST AND MAKE UPGRADES WORK BEFORE RELEASE and not letting clients access the System."

Wouldnt that make you happy?

keep playing corporate ass kisser, i think your almost getting promoted lol
Endeavour Starfleet
#93 - 2012-03-16 00:01:03 UTC
Yes it is YOUR inability. As in your settings are nonstandard or you have the EVE folder in a nonstandard named folder.

My eve folder path includes ) numbers and letters and I am a Win 7 X64 system. I should be having the same issues as other people. Yet I am not. I took the 5 mins to log into Sisi to check things out BEFORE it went on TQ. And it worked fine then and now.

So instead of spending post after post to libel CCP. Learn the the world does not revolve around you and that you don't deserve compensation in this situation and that helping someone fix a problem does not entitle you to money.
raven666wings
Cyber Chaos Crew
#94 - 2012-03-16 01:24:39 UTC  |  Edited by: raven666wings
Endeavour Starfleet wrote:
Yes it is YOUR inability. As in your settings are nonstandard or you have the EVE folder in a nonstandard named folder.

My eve folder path includes ) numbers and letters and I am a Win 7 X64 system. I should be having the same issues as other people. Yet I am not. I took the 5 mins to log into Sisi to check things out BEFORE it went on TQ. And it worked fine then and now.

So instead of spending post after post to libel CCP. Learn the the world does not revolve around you and that you don't deserve compensation in this situation and that helping someone fix a problem does not entitle you to money.


OMG is that a comeback? after 8 hours really? you are still talking **** and banging your head on the wall?

OK once again, and for the last time, i hope, i will explain to you that IT WAS ENTIRELY CCP'S PROGRAMMERS, SOFTWARE ENIGNEERS, AND LASTLY QUALITY ASSURANCE TECHNICIANS FAULT TO HAVE RELEASED A LAUNCHER WITH CODE THAT IS NOT READY TO BE USED IN CERTAIN OPERATIVE SYSTEMS OR TO PATCH GAME DIRECTORIES CONTAINING CERTAIN CHARACTERS. Did you get that? Did that compute on your peanut? Or did I use chinese or cyrillic characters there?

That mess gets past QA and released because either programmers and engineers are too lazy to fix it or filled with other work to do until a release deadline. And guess who ends up paying for it? Me and thousands of other costumers deprived of game time, while they fix the code that they should have fixed before release. Please get your head out of your ass for once and understand that I am asking for compensation of game time thousands of ppl lost. CCP coding staff and QA are the ones to blame for their reckless software release, not us for trying to load it without knowing what is causing it to be inoperative.

WE WANT THE GAME TIME WE PAID FOR AND LOST ADDED TO OUR ACCOUNTS NOW
Fishmaskle
Brutor Tribe
Minmatar Republic
#95 - 2012-03-16 01:33:18 UTC
You do realize that "Your" intrepretation of the EULA doesn't actually make it say what you want it to say? It is written properly and means that if you can't get the service, EVEN if you already paid for it, they have no obligation to give a wooden nickel about it.

They do care though and are working still to get the game up and running for everyone. The latest Complete build is Todays version which wasn't updated since 1.5 and new users are starting to get it to work when they couldn't before for some reason.

If some DEV decides to toss you some free time, then good for you. But outside of that, use the help that is all over this forum to get back in and play, or don't. Remember you are the <1%.. So far out of the hundreds of thousands of users, this forum hasn't been all that swamped with launcher issues today.. 
If I helped you out, Technical Issue, enemy gank, popped your poor fit, hit the "Like" button.
Endeavour Starfleet
#96 - 2012-03-16 02:04:00 UTC
raven666wings wrote:

WE WANT THE GAME TIME WE PAID FOR AND LOST ADDED TO OUR ACCOUNTS NOW


No
DarkChaos420
Demonic Brotherhood
#97 - 2012-03-16 16:31:48 UTC
still having the same error even after the new build Cry
Hazen Koraka
HK Enterprises
#98 - 2012-03-16 17:56:50 UTC
Ok, in the vague hope some DEV will help, here are some process monitor screenshots of processes on my PC when trying to patch the launcher (latest one 17:55 16/March/2012):

http://dl.dropbox.com/u/67117342/processes.bmp
http://dl.dropbox.com/u/67117342/patch_win.bmp

Hopefully there might be something there. There wasn't any useful info on the threads window or any of the other tabs.

Exploration is Random. Random is Random... or is it?! http://docs.python.org/2/library/random.html
Fishmaskle
Brutor Tribe
Minmatar Republic
#99 - 2012-03-16 17:59:40 UTC
Hazen Koraka wrote:
Ok, in the vague hope some DEV will help, here are some process monitor screenshots of processes on my PC when trying to patch the launcher (latest one 17:55 16/March/2012):

http://dl.dropbox.com/u/67117342/processes.bmp
http://dl.dropbox.com/u/67117342/patch_win.bmp

Hopefully there might be something there. There wasn't any useful info on the threads window or any of the other tabs.



You have tried Turning Off (or better yet Removing) AVG then trying again? 
If I helped you out, Technical Issue, enemy gank, popped your poor fit, hit the "Like" button.
Hazen Koraka
HK Enterprises
#100 - 2012-03-16 18:07:18 UTC
No I think you are on the wrong track.

I made some progress.

I opened the launcher cache directory with windows explorer.

I right clicked the updater.exe and set this exe to run in XP compatibility mode.

After that, I double clicked it and ran, and it downloaded the patch!

So DEVS, please somehow run this process in compatibility mode for XP if you can!

Exploration is Random. Random is Random... or is it?! http://docs.python.org/2/library/random.html