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Issues, Workarounds & Localization

 
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Soliciting additional data from customers regarding the EVE Launcher

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CCP Donut Golem
C C P
C C P Alliance
#41 - 2012-03-14 16:59:18 UTC
DarkChaos420 wrote:
http://pastebin.com/1gb0GR6a


Hi, does this happen repeatedly? If so, I may ask you to give me some additional information, if that's OK.
Mygalli
Doomheim
#42 - 2012-03-14 17:00:55 UTC  |  Edited by: Mygalli
Any chance we could get some assistance with this issue

https://forums.eveonline.com/default.aspx?g=posts&t=80954

It's similar and just as much as a pain in the behind - and has been happening since the Launcher update (on the first patch with the new launcher). So far it completely prevents patching even when the launcher is the only thing running and after restarting my computer numerous times.
CCP Donut Golem
C C P
C C P Alliance
#43 - 2012-03-14 17:07:25 UTC
CCP Donut Golem wrote:
DarkChaos420 wrote:
http://pastebin.com/1gb0GR6a


Hi, does this happen repeatedly? If so, I may ask you to give me some additional information, if that's OK.


Mygalli wrote:
Any chance we could get some assistance with this issue

https://forums.eveonline.com/default.aspx?g=posts&t=80954

It's similar and just as much as a pain in the behind - and has been happening since the Launcher update (on the first patch with the new launcher). So far it completely prevents patching even when the launcher is the only thing running and after restarting my computer numerous times.



If it's not too much trouble, would you mind downloading handle.exe from the following http://technet.microsoft.com/en-us/sysinternals/bb896655 and giving us a pastebin of its output while the Launcher is having this conflict?
Ferdi Faurie
Fedaration of Buzz
#44 - 2012-03-14 17:12:16 UTC  |  Edited by: CCP Donut Golem
CCP Donut Golem wrote:
Ferdi Faurie wrote:
yup just checked with friend that works and his client version is Version: 7.30.350962


Hi, can you try running Repair Tool shortcut with the following argument? --buildno=350962 (To be clear, if this gets copy-pasted around, this is the build number of TQ at the time of this posting).

Running the repair tool with the opstion downloaded a 147 350962 patch wich seem to run without error, once done I opened the client and the lancher in now busy downloading a 3560962-344785patch. will let jou know how it goes 199.50mb file
raven666wings
Cyber Chaos Crew
#45 - 2012-03-14 17:23:26 UTC  |  Edited by: raven666wings
As of right now my new patched 1.5 client seems to be running fine, i am right now moving the "C:\User\Appdata\local\CCP\EVE\c_[]games[]_steam_steamapps_common_eve_online_tranquility" content to the new "C:\User\Appdata\local\CCP\EVE\c_eve_online_tranquility" to try to get my client cache and settings restored.

However i still lost about a day and five hours of game time and 2 hours of skill training (and possibly will lose more if more trouble comes up in the next patches while you fix the launcher and the client). I demand compensation for my lost game time because it was not my fault that it happened, it was CCP's fault for launching an update not ready to be released.

(Ah yeah, not to say that im currently working as a CCP troubleshooter assistant without getting paid)
CCP Donut Golem
C C P
C C P Alliance
#46 - 2012-03-14 17:32:29 UTC  |  Edited by: CCP Donut Golem
Ferdi Faurie wrote:
CCP Donut Golem wrote:
Ferdi Faurie wrote:
yup just checked with friend that works and his client version is Version: 7.30.350962


Hi, can you try running Repair Tool shortcut with the following argument? --buildno=350962 (To be clear, if this gets copy-pasted around, this is the build number of TQ at the time of this posting).

Running the repair tool with the opstion downloaded a 147 350962 patch wich seem to run without error, once done I opened the client and the lancher in now busy downloading a 3560962-344785patch. will let jou know how it goes 199.50mb file


Great! Big smile
CCP Donut Golem
C C P
C C P Alliance
#47 - 2012-03-14 17:33:09 UTC
raven666wings wrote:
As of right now my new patched 1.5 client seems to be running fine, i am right now moving the "C:\User\Appdata\local\CCP\EVE\c_[]games[]_steam_steamapps_common_eve_online_tranquility" content to the new "C:\User\Appdata\local\CCP\EVE\c_eve_online_tranquility" to try to get my client cache and settings restored.

However i still lost about a day and five hours of game time and 2 hours of skill training (and possibly will lose more if more trouble comes up in the next patches while you fix the launcher and the client). I demand compensation for my lost game time because it was not my fault that it happened, it was CCP's fault for launching an update not ready to be released.


Glad this worked for you, sorry for your troubles.
Ferdi Faurie
Fedaration of Buzz
#48 - 2012-03-14 17:34:23 UTC  |  Edited by: CCP Donut Golem
CCP Donut Golem wrote:
Ferdi Faurie wrote:
CCP Donut Golem wrote:
Ferdi Faurie wrote:
yup just checked with friend that works and his client version is Version: 7.30.350962


Hi, can you try running Repair Tool shortcut with the following argument? --buildno=350962 (To be clear, if this gets copy-pasted around, this is the build number of TQ at the time of this posting).

Running the repair tool with the opstion downloaded a 147 350962 patch wich seem to run without error, once done I opened the client and the lancher in now busy downloading a 3560962-344785patch. will let jou know how it goes 199.50mb file


Great! Big smile

Unfortunatly not so great after doenload got about 40% in applying patch and then this error poped up.

http://pastebin.com/H271PYsk
CCP Donut Golem
C C P
C C P Alliance
#49 - 2012-03-14 17:42:17 UTC
Ferdi Faurie wrote:
CCP Donut Golem wrote:
Ferdi Faurie wrote:
CCP Donut Golem wrote:
Ferdi Faurie wrote:
yup just checked with friend that works and his client version is Version: 7.30.350962


Hi, can you try running Repair Tool shortcut with the following argument? --buildno=350962

Running the repair tool with the opstion downloaded a 147 350962 patch wich seem to run without error, once done I opened the client and the lancher in now busy downloading a 3560962-344785patch. will let jou know how it goes 199.50mb file


Great! Big smile

Unfortunatly not so great after doenload got about 40% in applying patch and then this error poped up.

http://pastebin.com/H271PYsk


Can you try running the Launcher again? If this doesn't fix it, try deleting the .patch file in the EVE client directory.
raven666wings
Cyber Chaos Crew
#50 - 2012-03-14 17:51:18 UTC  |  Edited by: raven666wings
Anyway, i hope you guys at CCP come up with something to compensate this grief caused to the players, like a good ammount of ISK or some valuable ingame items, or even a free PLEX or added gametime to their accounts.

I will keep an eye on the forums and the website looking forward to this and for the resolution of the launcher patching issue with the game directory's path containing brackets or rare characters, hope it gets fixed sometime in the next patches. I would like to have the game folder inside my c:\|[]games[]\Steam\steamapps\common\ again to be able to run EVE through Steam again.

Thanks for your attention and support, i will be coming back to this forum thread or the EVE Online: Crucible 1.5 Issues thread again if the need arrives
Padanemi
Perkone
Caldari State
#51 - 2012-03-14 17:52:22 UTC  |  Edited by: Padanemi
data invalidated...

fooling around with various dlls, I am now stuck at index out of bounds exception, working more on it :)
Ferdi Faurie
Fedaration of Buzz
#52 - 2012-03-14 18:03:16 UTC
Sorry I already run the repair tool before you posted again.

and this the error repair gives.

http://pastebin.com/hZ8yGUqZ
CCP Donut Golem
C C P
C C P Alliance
#53 - 2012-03-14 18:14:51 UTC
Ferdi Faurie wrote:
Sorry I already run the repair tool before you posted again.

and this the error repair gives.

http://pastebin.com/hZ8yGUqZ


For some reason the patchinfo file seems to be cached, which would explain why the Repair Tool keeps pointing you at an old build number (and therefore old data to patch). Do you mind trying the workaround proposed in this thread https://forums.eveonline.com/default.aspx?g=posts&m=939371#post939371 ? Sorry about the issues you're having Sad.
Ferdi Faurie
Fedaration of Buzz
#54 - 2012-03-14 18:17:03 UTC
CCP Donut Golem wrote:
Ferdi Faurie wrote:
Sorry I already run the repair tool before you posted again.

and this the error repair gives.

http://pastebin.com/hZ8yGUqZ


For some reason the patchinfo file seems to be cached, which would explain why the Repair Tool keeps pointing you at an old build number (and therefore old data to patch). Do you mind trying the workaround proposed in this thread https://forums.eveonline.com/default.aspx?g=posts&m=939371#post939371 ? Sorry about the issues you're having Sad.

I'll give it a go
Ferdi Faurie
Fedaration of Buzz
#55 - 2012-03-14 18:52:45 UTC
Ferdi Faurie wrote:
CCP Donut Golem wrote:
Ferdi Faurie wrote:
Sorry I already run the repair tool before you posted again.

and this the error repair gives.

http://pastebin.com/hZ8yGUqZ


For some reason the patchinfo file seems to be cached, which would explain why the Repair Tool keeps pointing you at an old build number (and therefore old data to patch). Do you mind trying the workaround proposed in this thread https://forums.eveonline.com/default.aspx?g=posts&m=939371#post939371 ? Sorry about the issues you're having Sad.

I'll give it a go


Success it's the refresh of the file that did the trick
Endeavour Starfleet
#56 - 2012-03-14 19:44:05 UTC  |  Edited by: Endeavour Starfleet
raven666wings wrote:
As of right now my new patched 1.5 client seems to be running fine, i am right now moving the "C:\User\Appdata\local\CCP\EVE\c_[]games[]_steam_steamapps_common_eve_online_tranquility" content to the new "C:\User\Appdata\local\CCP\EVE\c_eve_online_tranquility" to try to get my client cache and settings restored.

However i still lost about a day and five hours of game time and 2 hours of skill training (and possibly will lose more if more trouble comes up in the next patches while you fix the launcher and the client). I demand compensation for my lost game time because it was not my fault that it happened, it was CCP's fault for launching an update not ready to be released.

(Ah yeah, not to say that im currently working as a CCP troubleshooter assistant without getting paid)


Please don't give him the compensation. Anyone with half a brain in this game knows you ALWAYS expect crap to go wrong at patch time. You ALWAYS have a dump skill in place during big updates.

Edit: And so what if you are helping CCP fix the game. Big whoop man. Sorry if you expect money for voting or money for helping someone jumpstart their car but most of the rest of us wont whine when we help improve the game and save resources for development of internet spaceships.

Can I haz your stuff?

raven666wings wrote:
Anyway, i hope you guys at CCP come up with something to compensate this grief caused to the players, like a good ammount of ISK or some valuable ingame items, or even a free PLEX or added gametime to their accounts.

I will keep an eye on the forums and the website looking forward to this and for the resolution of the launcher patching issue with the game directory's path containing brackets or rare characters, hope it gets fixed sometime in the next patches. I would like to have the game folder inside my c:\|[]games[]\Steam\steamapps\common\ again to be able to run EVE through Steam again.

Thanks for your attention and support, i will be coming back to this forum thread or the EVE Online: Crucible 1.5 Issues thread again if the need arrives


A free PLEX because your computer was not ready for the new EVE installer? Wut?
Graham McCrory
The Scope
Gallente Federation
#57 - 2012-03-14 20:07:46 UTC
Ive tried all of this, Nothing any DEV has suggested has worked. Launcher says ready to play, I click play and I get an error saying "Verification Failure; Your EVE client installation may have been modified, damaged or corrupt files. Please run repair.exe located in the the EVE game directory or re-install the game client. " So, I ran repair.exe with admin and it runs and says "Completed successfully. The EVE Online client was successfully repaired"

Then as soon as i press close I get this : Errors occurred; See the logfile 'C:\Users\AppData\....ect


This is the log file contents.:

"Exception in thread Thread-
Traceback (most recent call last
File "threading.pyc", line 530, in __bootstrap_inn
File "threading.pyc", line 483, in r
File "zsync\readFromUrl.pyc", line 117, in DownloadPa
File "zsync\readFromUrl.pyc", line 136, in _DownloadPa
File "zsync\zsync.pyc", line 762, in callba
FileSyncError: data corrupti

No handlers could be found for logger "zsyn
Exception in thread Thread-
Traceback (most recent call last
File "threading.pyc", line 530, in __bootstrap_inn
File "threading.pyc", line 483, in r
File "zsync\readFromUrl.pyc", line 117, in DownloadPa
File "zsync\readFromUrl.pyc", line 136, in _DownloadPa
File "zsync\zsync.pyc", line 762, in callba
FileSyncError: data corruptio

System In
Windows 7 Home Premium 64-b

Intel Core 2 Duo P7450 @ 2.13G

4GB R



So Its been over 24 hrs fooling with this, what is needed to fix? And why hasn't there been more support for this? Why do I feel like i have to go out of my way to learn something to fix a game i'm paying to play....
Endeavour Starfleet
#58 - 2012-03-14 20:10:22 UTC
Stop whining for one.

#2 Software is never guaranteed to work with your mix of hardware and software.

#3 Hopefully you had a long dump skill in queue.
Graham McCrory
The Scope
Gallente Federation
#59 - 2012-03-14 20:21:13 UTC
Endeavour Starfleet wrote:
Stop whining for one.

#2 Software is never guaranteed to work with your mix of hardware and software.

#3 Hopefully you had a long dump skill in queue.



What support does this offer anyone? None. Roll
Endeavour Starfleet
#60 - 2012-03-14 21:13:49 UTC
Graham McCrory wrote:
Endeavour Starfleet wrote:
Stop whining for one.

#2 Software is never guaranteed to work with your mix of hardware and software.

#3 Hopefully you had a long dump skill in queue.



What support does this offer anyone? None. Roll


If you want support give the info needed and leave the whining out.