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Issues, Workarounds & Localization

 
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Soliciting additional data from customers regarding the EVE Launcher

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CCP Donut Golem
C C P
C C P Alliance
#21 - 2012-03-14 15:33:51 UTC
raven666wings wrote:
I have tried that before too, as i saw in the crucible 1.5 issues page that the game path containing certaing characters cound cause the launcher to fail patching the game directory. After i relocated the game folder to "C:\", "C:\Program Files\" or "C:\Program Files(x86)\" and run the launcher.exe, repair.exe or eve.exe files, i got a different error msg asking me to &quote "Errors occured - See the log file C:\Users\ravenwings\AppData\Local\Temp\nslD694.tmp\patch_win.exe.log" for details", error that i just have had also right now when i tried to execute the new patch file "evepremiumpatch350962"

i'm going to paste the contents of the "patch_win.exe.log" on my pastebin account , because i cannot post it here, its says it's got html


This seems like a problem with the Launcher Updater, I'll get you a link to full Launcher install.
CCP Donut Golem
C C P
C C P Alliance
#22 - 2012-03-14 15:36:19 UTC
CCP Donut Golem wrote:
raven666wings wrote:
I have tried that before too, as i saw in the crucible 1.5 issues page that the game path containing certaing characters cound cause the launcher to fail patching the game directory. After i relocated the game folder to "C:\", "C:\Program Files\" or "C:\Program Files(x86)\" and run the launcher.exe, repair.exe or eve.exe files, i got a different error msg asking me to &quote "Errors occured - See the log file C:\Users\ravenwings\AppData\Local\Temp\nslD694.tmp\patch_win.exe.log" for details", error that i just have had also right now when i tried to execute the new patch file "evepremiumpatch350962"

i'm going to paste the contents of the "patch_win.exe.log" on my pastebin account , because i cannot post it here, its says it's got html


This seems like a problem with the Launcher Updater, I'll get you a link to full Launcher install.


Can you install a fresh version of the Launcher into your EVE/launcher directory using this http://cdn1.eveonline.com/350962/EVEOnlineLauncherInstaller.exe please?
Ferdi Faurie
Fedaration of Buzz
#23 - 2012-03-14 15:36:39 UTC
CCP Donut Golem wrote:
Ferdi Faurie wrote:
Hi,

Is the update loop in windows 7 64bit related to the permission bug. If so I can assist in about an hour once I'm home.


I'm not convinced that it is, but I'd love to see your logs, regardless. Look forward to hearing from you.


Ok at home now reinstalling the first crusible client and going trough the upgrade process now. Will let you know if I get same error.
CCP Donut Golem
C C P
C C P Alliance
#24 - 2012-03-14 15:41:03 UTC
Ferdi Faurie wrote:
CCP Donut Golem wrote:
Ferdi Faurie wrote:
Hi,

Is the update loop in windows 7 64bit related to the permission bug. If so I can assist in about an hour once I'm home.


I'm not convinced that it is, but I'd love to see your logs, regardless. Look forward to hearing from you.


Ok at home now reinstalling the first crusible client and going trough the upgrade process now. Will let you know if I get same error.


Great, look forward to hearing your results.
raven666wings
Cyber Chaos Crew
#25 - 2012-03-14 15:41:46 UTC
Ok I'm gonna take a break for lunch now and i'll do that when i come back
CCP Donut Golem
C C P
C C P Alliance
#26 - 2012-03-14 15:42:52 UTC  |  Edited by: CCP Donut Golem
raven666wings wrote:
I have tried that before too, as i saw in the crucible 1.5 issues page that the game path containing certaing characters cound cause the launcher to fail patching the game directory. After i relocated the game folder to "C:\", "C:\Program Files\" or "C:\Program Files(x86)\" and run the launcher.exe, repair.exe or eve.exe files, i got a different error msg asking me to &quote "Errors occured - See the log file C:\Users\ravenwings\AppData\Local\Temp\nslD694.tmp\patch_win.exe.log" for details", error that i just have had also right now when i tried to execute the new patch file "evepremiumpatch350962"

i'm going to paste the contents of the "patch_win.exe.log" on my pastebin account , because i cannot post it here, its says it's got html


Hi, we've just reproduced this internally, and at least one problem relates to the brackets in your client path. We'll be updating the Launcher with this fix, but in the mean-time, I recommend that you move your EVE install to a different directory, and run the link I provided in this post to get a fresh Launcher.
Ferdi Faurie
Fedaration of Buzz
#27 - 2012-03-14 15:54:19 UTC  |  Edited by: Ferdi Faurie
CCP Donut Golem wrote:
Ferdi Faurie wrote:
CCP Donut Golem wrote:
Ferdi Faurie wrote:
Hi,

Is the update loop in windows 7 64bit related to the permission bug. If so I can assist in about an hour once I'm home.


I'm not convinced that it is, but I'd love to see your logs, regardless. Look forward to hearing from you.


Ok at home now reinstalling the first crusible client and going trough the upgrade process now. Will let you know if I get same error.


Great, look forward to hearing your results.


Ok Launcher 1.09 download the entire patch from client 329614 and applied all the way to 100% then it said client ready I click on play. Opens client wich is now 7.22.344784 and then pops up "The update has been downloaded. the client will now close and the update prcess begin." You click ok and it downloads the launcher again and install it. And so the loop begins
CCP Donut Golem
C C P
C C P Alliance
#28 - 2012-03-14 15:58:16 UTC
Ferdi Faurie wrote:
CCP Donut Golem wrote:
Ferdi Faurie wrote:
CCP Donut Golem wrote:
Ferdi Faurie wrote:
Hi,

Is the update loop in windows 7 64bit related to the permission bug. If so I can assist in about an hour once I'm home.


I'm not convinced that it is, but I'd love to see your logs, regardless. Look forward to hearing from you.


Ok at home now reinstalling the first crusible client and going trough the upgrade process now. Will let you know if I get same error.


Great, look forward to hearing your results.


Ok Launcher 1.09 download the entire patch from client 329614 and applied all the way to 100% then it said client ready I click on play. Opens client wich is now 7.22.344784 and then pops up "The update has been downloaded. the client will now close and the update prcess begin." You click ok and it downloads the launcher again and install it. And so the loop begins


I'd give the Repair Tool a whirl, if you haven't already. Can I take a gander at the contents of your EVE/launcher/cache/launcher.log file via Pastebin or something similar? Thanks!
Ferdi Faurie
Fedaration of Buzz
#29 - 2012-03-14 16:01:15 UTC
ok never used pastbin before will give it a try
Ferdi Faurie
Fedaration of Buzz
#30 - 2012-03-14 16:02:40 UTC
Ferdi Faurie wrote:
ok never used pastbin before will give it a try


http://pastebin.com/kheSSbCi

Think this is right going to run repait tool now
Ferdi Faurie
Fedaration of Buzz
#31 - 2012-03-14 16:09:22 UTC  |  Edited by: Ferdi Faurie
Ferdi Faurie wrote:
Ferdi Faurie wrote:
ok never used pastbin before will give it a try


http://pastebin.com/kheSSbCi

Think this is right going to run repait tool now


Output of repait tool

http://pastebin.com/Q50J6N5v

I then run the client again and it downloaded this time a 19mb patch went to end and run the launcher again, after click play we back to update has downlaoded and want to install again.
CCP Donut Golem
C C P
C C P Alliance
#32 - 2012-03-14 16:14:06 UTC
Ferdi Faurie wrote:
Ferdi Faurie wrote:
Ferdi Faurie wrote:
ok never used pastbin before will give it a try


http://pastebin.com/kheSSbCi

Think this is right going to run repait tool now


Output of repait tool

http://pastebin.com/Q50J6N5v

I then run the client again and it downloaded this time a 19mb patch went to end and run the launcher again, after click play we back to update has downlaoded and want to install again.


OK, and you're still in the loop?
Ferdi Faurie
Fedaration of Buzz
#33 - 2012-03-14 16:16:05 UTC
CCP Donut Golem wrote:
Ferdi Faurie wrote:
Ferdi Faurie wrote:
Ferdi Faurie wrote:
ok never used pastbin before will give it a try


http://pastebin.com/kheSSbCi

Think this is right going to run repait tool now


Output of repait tool

http://pastebin.com/Q50J6N5v

I then run the client again and it downloaded this time a 19mb patch went to end and run the launcher again, after click play we back to update has downlaoded and want to install again.


OK, and you're still in the loop?


Yup does not matter which exe I use eve.exe/exeFile.exe or launcher.

Client Stays on 7.22.344784 Though I would have thaught it shoule be 7.50.... or something like that.
Ferdi Faurie
Fedaration of Buzz
#34 - 2012-03-14 16:30:10 UTC
yup just checked with friend that works and his client version is Version: 7.30.350962
CCP Donut Golem
C C P
C C P Alliance
#35 - 2012-03-14 16:33:35 UTC  |  Edited by: CCP Donut Golem
Ferdi Faurie wrote:
yup just checked with friend that works and his client version is Version: 7.30.350962


Hi, can you try running Repair Tool shortcut with the following argument? --buildno=350962 (To be clear, if this gets copy-pasted around, this is the build number of TQ at the time of this posting).
raven666wings
Cyber Chaos Crew
#36 - 2012-03-14 16:34:03 UTC  |  Edited by: raven666wings
CCP Donut Golem wrote:
raven666wings wrote:
I have tried that before too, as i saw in the crucible 1.5 issues page that the game path containing certaing characters cound cause the launcher to fail patching the game directory. After i relocated the game folder to "C:\", "C:\Program Files\" or "C:\Program Files(x86)\" and run the launcher.exe, repair.exe or eve.exe files, i got a different error msg asking me to &quote "Errors occured - See the log file C:\Users\ravenwings\AppData\Local\Temp\nslD694.tmp\patch_win.exe.log" for details", error that i just have had also right now when i tried to execute the new patch file "evepremiumpatch350962"

i'm going to paste the contents of the "patch_win.exe.log" on my pastebin account , because i cannot post it here, its says it's got html


Hi, we've just reproduced this internally, and at least one problem relates to the brackets in your client path. We'll be updating the Launcher with this fix, but in the mean-time, I recommend that you move your EVE install to a different directory, and run the link I provided in this post to get a fresh Launcher.


Hey CCP DEV Donut Golem

I'm back from lunch and i have good news,

After running the "evepremiumpatch350962" and relocating the game folder from "C:\[]games[]\Steam\steamapps\common\eve online\" folder to "C:\eve online\", i launched the EVE Online Launcher shortcut and the launcher started the patching process, it currently is patching and displaying the percentage bar saying: "(1/3) Creating EVE-Online_344784-350962.patch: xx% Downloading xxx MB / xxx MB.
Ferdi Faurie
Fedaration of Buzz
#37 - 2012-03-14 16:37:09 UTC  |  Edited by: CCP Donut Golem
CCP Donut Golem wrote:
Ferdi Faurie wrote:
yup just checked with friend that works and his client version is Version: 7.30.350962


Hi, can you try running Repair Tool shortcut with the following argument? --buildno=350962 (To be clear, if this gets copy-pasted around, this is the build number of TQ at the time of this posting).

Ok busy will report back once done
Ferdi Faurie
Fedaration of Buzz
#38 - 2012-03-14 16:42:06 UTC
Ferdi Faurie wrote:
CCP Donut Golem wrote:
Ferdi Faurie wrote:
yup just checked with friend that works and his client version is Version: 7.30.350962


Hi, can you try running Repair Tool shortcut with the following argument? --buildno=350962

Ok busy will report back once done

Going to take about an hour as I'm only getting 40 - 50kb/s from your server
DarkChaos420
Demonic Brotherhood
#39 - 2012-03-14 16:51:55 UTC
CCP Donut Golem
C C P
C C P Alliance
#40 - 2012-03-14 16:57:27 UTC
raven666wings wrote:
CCP Donut Golem wrote:
raven666wings wrote:
I have tried that before too, as i saw in the crucible 1.5 issues page that the game path containing certaing characters cound cause the launcher to fail patching the game directory. After i relocated the game folder to "C:\", "C:\Program Files\" or "C:\Program Files(x86)\" and run the launcher.exe, repair.exe or eve.exe files, i got a different error msg asking me to &quote "Errors occured - See the log file C:\Users\ravenwings\AppData\Local\Temp\nslD694.tmp\patch_win.exe.log" for details", error that i just have had also right now when i tried to execute the new patch file "evepremiumpatch350962"

i'm going to paste the contents of the "patch_win.exe.log" on my pastebin account , because i cannot post it here, its says it's got html


Hi, we've just reproduced this internally, and at least one problem relates to the brackets in your client path. We'll be updating the Launcher with this fix, but in the mean-time, I recommend that you move your EVE install to a different directory, and run the link I provided in this post to get a fresh Launcher.


Hey CCP DEV Donut Golem

I'm back from lunch and i have good news,

After running the "evepremiumpatch350962" and relocating the game folder from "C:\[]games[]\Steam\steamapps\common\eve online\" folder to "C:\eve online\", i launched the EVE Online Launcher shortcut and the launcher started the patching process, it currently is patching and displaying the percentage bar saying: "(1/3) Creating EVE-Online_344784-350962.patch: xx% Downloading xxx MB / xxx MB.


Great news, let me know how it turns out Big smile.