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Client update was unsuccessful [RESOLVED]
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Mygalli
Doomheim
#1 - 2012-03-13 13:14:20 UTC  |  Edited by: Mygalli
As of downloading and updating to the new version of the EVE Client, and attempting to patch the needed information with the new Launcher, progress is stopped at about 10% by an 'exception' window and the message in the launcher 'Clent update was unsuccessful'

The pop-up window has an 'OK' button to close it, and contains a lengthy bug report which I cannot properly provide as the forums do not allow for HTML information to be posted.

Currently, the issue is completely preventing play, and any attempts to create a petition for the issue have been met with a general error stating my petition could not be sent.
Berale
Royal Amarr Institute
Amarr Empire
#2 - 2012-03-13 13:16:46 UTC
Try having the launcher in the foreground. If that doesn't work, try having nothing else open while it's applying the patch. One of those resolved it for me.
Mygalli
Doomheim
#3 - 2012-03-13 13:33:30 UTC
Berale wrote:
Try having the launcher in the foreground. If that doesn't work, try having nothing else open while it's applying the patch. One of those resolved it for me.


I have tried both methods suggested and still encounter the same issue.

To clarify some of what I'm seeing, and what I use:

My system is Windows 7 64bit

The launcher version appears as v.1.05

Patching progress begins at 5.2% of the patch already loaded as soon as the launcher begins patching, and stops consistently at 11.6% before displaying the 'Client update unsuccessful' message and the error report.
Kebure'Danis
Perkone
Caldari State
#4 - 2012-03-13 13:39:26 UTC
I've found problems too. It stops at roughly 5% and an exception pops up. It starts with:

Quote:
Exception during UpdaterModule.Update
Traceback (most recent call last):
File "lib\update.pyc", line 527, in Update
File "lib\update.pyc", line 576, in _Update
File "lib\update.pyc", line 304, in Run
File "zsync\zsync.pyc", line 1419, in ApplyPatch
File "zsync\zsync.pyc", line 1411, in ApplyPatch
WindowsError: [Error 32] El proceso no tiene acceso al archivo porque está siendo utilizado por otro proceso: 'D:\\Program Files (x86)\\CCP\\EVE\\resCharacterModularMale.stuff'


The last line spanish part says: Process doesn't have access to the file because it's being used by another process: ....
Berale
Royal Amarr Institute
Amarr Empire
#5 - 2012-03-13 13:43:37 UTC
You running the launcher as administrator? Not sure if that helps.
Mygalli
Doomheim
#6 - 2012-03-13 13:46:23 UTC
I receive something similar, however the entire report is in excess of 5500 characters, and contains HTML coding that prevents me from posting it verbatum to the forum.

I can, however, confirm that I'm receiving a different error, the first lines of which are as follows:

Quote:
Exception during UpdaterModule.Update
Traceback (most recent call last):
File "lib\update.pyc", line 527, in Update
File "lib\update.pyc", line 553, in _Update
File "lib\update.pyc", line 277, in Run
File "zsync\zsync.pyc", line 1209, in CreatePatch
File "zsync\zsync.pyc", line 946, in GetFilesToRepair
File "checksum.pyc", line 357, in GetSum
File "checksum.pyc", line 199, in ChecksumFile
File "checksum.pyc", line 210, in ChecksumFileObject
File "core_utils.pyc", line 241, in ReadToCallback
IOError: [Errno 13] Permission denied
Kebure'Danis
Perkone
Caldari State
#7 - 2012-03-13 13:46:29 UTC  |  Edited by: Kebure'Danis
Berale wrote:
You running the launcher as administrator? Not sure if that helps.


I did, same error :(

Edit: I'm going to restart my PC to see if it helps.
Mygalli
Doomheim
#8 - 2012-03-13 13:51:41 UTC
Berale wrote:
You running the launcher as administrator? Not sure if that helps.


I get the same result when running as administrator too.

Also to note: When I launch EVE to begin all this, EVE launches to the original log in page, notifies me of an update ready to apply, which it then applies and THEN brings me to the new Launcher during this process.
Aethlyn
Brutor Tribe
Minmatar Republic
#9 - 2012-03-13 15:23:43 UTC  |  Edited by: Aethlyn
There's most likely some file in use.

Try to close all instances of internet explorer (if any are open) and try again.

If that doesn't help, reboot, then try again.

If your EVE shortcut still fires the client (and not the launcher), go to your EVE installation folder and launch the launcher shortcut you can find there.

Looking for more thoughts? Follow me on Twitter.
daisyruin
Xenarites
#10 - 2012-03-13 15:34:28 UTC
I had a similar issue and was able to patch to 100% after a fresh reboot and not opening _anything_ ekse first.
Mygalli
Doomheim
#11 - 2012-03-13 15:37:32 UTC  |  Edited by: Mygalli
Aethlyn wrote:
There's most likely some file in use.

Try to close all instances of internet explorer (if any are open) and try again.

If that doesn't help, reboot, then try again.

If your EVE shortcut still fires the client (and not the launcher), go to your EVE installation folder and launch the launcher shortcut you can find there.


Following these directions yields nearly identical results to what I've been experiencing - only faster.

When running the launcher itself, it starts up properly - but it starts patching at 5% progress, and then instantly jumps to 11.6% progress before pausing for about 3 seconds and then throwing the above exception error.

This of course makes the game unplayable - as I can't patch it to the current build. Further, I can't forward on the verbatum of the error report I receive as the Petition system is apparently down/not allowing me to submit petitions for this issue.

Further, I receive a similar 'Permission denied' error whenever I try to run the repair tool for the client, which appears as follows:

Quote:
Traceback (most recent call last):
File "repairTool\progressPanel.pyc", line 82, in _TaskRun
File "repairTool\repairUI.pyc", line 97, in Start
File "repairTool\repairLogic.pyc", line 199, in Repair
File "repairTool\repairLogic.pyc", line 352, in Restore
File "zsync\zsync.pyc", line 375, in RestoreFolder
File "zsync\zsync.pyc", line 564, in GetFileRestorers
File "zsync\fileSync.pyc", line 124, in IsComplete
File "zsync\fileSync.pyc", line 107, in GetFoundRanges
File "zsync\fileSync.pyc", line 176, in _UpdateRanges
File "zsync\fileSync.pyc", line 275, in _DataChunkRecognized
File "zsync\fileSync.pyc", line 223, in _UpdateCurrentData
File "zsync\fileSync.pyc", line 233, in _ReadChunk
IOError: [Errno 13] Permission denied
Total Runtime: 0h02m44s


This occurs after checking a file listed as 'resDX9Nebulae.stuff'
Aethlyn
Brutor Tribe
Minmatar Republic
#12 - 2012-03-13 15:42:47 UTC
Reboot, then run the repair.exe with admin rights. Providing the last few lines of the exception (the text in the popup window) might be helpful, too. If you can't post the code here, try to upload it at http://www.pastebin.org/ and link the stack trace here.

Looking for more thoughts? Follow me on Twitter.
Mygalli
Doomheim
#13 - 2012-03-13 15:47:59 UTC
Aethlyn wrote:
Reboot, then run the repair.exe with admin rights. Providing the last few lines of the exception (the text in the popup window) might be helpful, too. If you can't post the code here, try to upload it at http://www.pastebin.org/ and link the stack trace here.


This should show exactly what I receive - it's a rather lengthy error report:

http://pastebin.com/uULH5UWf
Velarra
#14 - 2012-03-13 15:50:59 UTC
Had this problem.
Repair tool didn't work.
Logged out of Windows 7.
Logged back in.
Ran no other applications & started the launcher.
Patching process completed without complaint.
Eve starts up and runs fine.
Aethlyn
Brutor Tribe
Minmatar Republic
#15 - 2012-03-13 15:55:49 UTC
Yeah, looks odd. I'd suggest rebooting and then trying again (stay away from clickable links in the patcher).

Looking for more thoughts? Follow me on Twitter.
Mygalli
Doomheim
#16 - 2012-03-13 16:05:48 UTC
I've actually been able to resolve the issue thanks to CCP Sputnik, who was trying to help someone else with a different problem

I downloaded the manual patches (provided here https://forums.eveonline.com/default.aspx?g=posts&t=80389&find=unread) and installed them. Now my client works perfectly.