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EVE Launcher installation

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Kraso
Aliastra
Gallente Federation
#201 - 2012-03-21 12:53:40 UTC
Yes I am using NOD32 all the time, but i used to yesterday older version 4 and this night I try install new NOD32 version 5 and from that time I can't patch, so it is possible, that this is problem with NOD32 version 5... but just disable protection didn't help. Try uninstall now, i will put information after that.
Jastrzab1983
Aliastra
Gallente Federation
#202 - 2012-03-21 13:02:55 UTC
Try with the system firewall and avira to test it.Im gonna do this latter.Cose i don't think there is a problem with the game code or ANY system version it's just the damn NOD(that was well spend money). . .
CCP Cascade
#203 - 2012-03-21 13:26:06 UTC  |  Edited by: CCP Cascade
I got a reply from Eurosecure (manufacturers of NOD and ESET) today:

Quote:
Just a little update. We are aware of the issue and will look into it. It will take probably a bit longer (weeks perhaps). In the mean time, as a workaround it should be sufficient to remove the application in question (repair.exe, Launcher.exe) from Protocol Filtering.


Here is a knowledgebase article on how to do just that: http://kb.eset.com/esetkb/index?page=content&id=SOLN2869

Associate Technical Producer - Core Technology Group
RShade
Rage Loggers
#204 - 2012-03-21 13:45:23 UTC
Just an addittion to my earlier post.. I am using version 5 of the Eset security suite.. and I have been able to get the newest of EvE patches to download through the launcher. I do have protocol filtering "on".. yet, the launcher is given access through the firewall. So for me the launcher does correctly download, update, and can run EvE. The IE links still do not work, and the launcher still runs other unnecessary exe's, (cmd.exe and conhost.exe) when starting clients. Those are my only issues with the launcher.

To help others with Eset, either go into your firewall settings and add in the launcher, and/or just go into the protocol filtering, and dont turn off all of it, just have the launcher excluded from it.. or like I am, be in "training/learning" mode.. so the system will prompt for access out for the launcher, and when that happens, click the option to make it a "rule", that way it remembers the launcher and will then allow it to download the patch.
Kraso
Aliastra
Gallente Federation
#205 - 2012-03-21 15:46:37 UTC
Thank you for your information.

For me is only strange think, that I am using ESET 5 only Antivirus. For firewall I use standard windows. So in this should be everything ok and everything working, but not.

Solution for me: Uninstall ESET 5 Antivirus

Anyway I try complete uninstall ESET 5 Antivirus and after that all working perfectly. On my personal computer I can't patch game and now everything working. On my ntb I have ESET 5 Antivirus too and when I try update launcher, it says, that this program is no compatible with x64 system. After unistall ESET everything works perfetly too.

But I am not sure, if Antivirus has some filter or exception for concrete program, so for now I try install again ESET version 4 and I will see, if this working.
Jastrzab1983
Aliastra
Gallente Federation
#206 - 2012-03-21 16:07:49 UTC
CCP Cascade wrote:
I got a reply from Eurosecure (manufacturers of NOD and ESET) today:

Quote:
Just a little update. We are aware of the issue and will look into it. It will take probably a bit longer (weeks perhaps). In the mean time, as a workaround it should be sufficient to remove the application in question (repair.exe, Launcher.exe) from Protocol Filtering.


Here is a knowledgebase article on how to do just that: http://kb.eset.com/esetkb/index?page=content&id=SOLN2869






Il try that already and it doesn't work.after doing step by step of what they say there was no change at all....And i really don't wana uninstall the NOD cose i have no other alternative.And i have no money for KASPERSKY and thouse two are the safest for me...I don't want to risk it just for this game...The way i see it is up to CCP to fix that.
Jastrzab1983
Aliastra
Gallente Federation
#207 - 2012-03-21 16:22:52 UTC
I can see now that what ever i do,starting the game,trying to use repair tool the main error in my case ends up with the 64bit error....I already reinstall the game twice,of course manually cose some how it doesn't want to download it.Evereything just crash after this really -----not necessary---- LAUNCHER.So maybe some one has other idea than the rest,a logic one.Cose right now im dead in the water.And my 1867 laptop can't handle the game.And im really glad i have it cose i can set the skills.
CCP Cascade
#208 - 2012-03-21 17:33:55 UTC
I would suggest that those of you who have issues with your antivirus/firewalls contact the customer support for the software. They are usually quite helpful and can tell you how you can configure it so that it lets EVE through.

Associate Technical Producer - Core Technology Group
Ettu Brute II
Republic Military School
Minmatar Republic
#209 - 2012-03-21 17:43:54 UTC
The launcher window appears to have numerous links to things such as Power of 2, Buddy Program, Patch Notes, Plex, Launcher Info, etc. Are these just place holders for items to be added at some future time or are they supposed to work now?

All I get when I click them is a new blank window with a 'Connecting...' caption. Nothing else happens, no matter how long I leave the window open.
ani mkII
Perkone
Caldari State
#210 - 2012-03-21 20:31:03 UTC  |  Edited by: ani mkII
CCP Cascade wrote:
I would suggest that those of you who have issues with your antivirus/firewalls contact the customer support for the software. They are usually quite helpful and can tell you how you can configure it so that it lets EVE through.


But it worked fine last week, it's YOUR launcher that is causing the problem.

My skill finished 2 days ago, there is NO workaround that works for me, downloading the full client is NOT an option, I am on 5gb/m metered internet, and feel free to check my account, my subscription period ends on the 23rd, if I'm not up and running by then, from YOUR problems, then I will not be up and running at all, period.

And even your link to NOD support leads to "This page is invalid.", GG.
Einar Matveinen
Mahe Ratu
#211 - 2012-03-21 20:42:02 UTC  |  Edited by: Einar Matveinen
CCP Cascade wrote:
I would suggest that those of you who have issues with your antivirus/firewalls contact the customer support for the software. They are usually quite helpful and can tell you how you can configure it so that it lets EVE through.


Which ports should we configure for enabling all eve launcher funcionalities?.
ani mkII
Perkone
Caldari State
#212 - 2012-03-21 21:37:16 UTC
Well I found a solution, removed my AV, just to change my fuckin skills....

boot.ini, WiS, Launcher, LISTEN TO THE PLAYERBASE!
Carter Chamberlain
The Scope
Gallente Federation
#213 - 2012-03-22 05:51:30 UTC
OK, as per my original post, this problem has now persisted, I replied to the ticket I opened, only to be told my file that I attached did not arrive, so I have now resent it.

The issue is I had a buddy come over and I copied a selection of files from him which fixed it, then eve worked!!!! Patch day on Tuesday, log in on Wednesday, guess what....same issue, skips to 25% then restarts.

Now I am waiting for GM and have not seen a very helpful reply here either.

1) I do not use NOD or ESET, I use AVG, which I have disabled and even removed.

2) I have 3 computers at home able to play eve, the laptop and my one desktop are 64 bit windows 7 and the other desktop is windows XP, all fully up to date.....

3) I am getting tired of not being able to play, skill queues will be running out again and I will need to ask someone in my corp to log into my account to update them......

4) There is no real helpful reply for me since my last forum post about 1 or 2 pages back.

I know CCP has a crap load of work to do, I do think the launcher is a great idea, but at the same time, a bit of customer support would be appreciated.

ps. I have tried every single thing that has been mentioned in this thread and several others.
Einar Matveinen
Mahe Ratu
#214 - 2012-03-22 09:03:16 UTC
I've posted a "petition" about this in my antivirus software technical support service.
CCP Cascade
#215 - 2012-03-22 13:59:30 UTC  |  Edited by: CCP Cascade
Einar Matveinen wrote:
CCP Cascade wrote:
I would suggest that those of you who have issues with your antivirus/firewalls contact the customer support for the software. They are usually quite helpful and can tell you how you can configure it so that it lets EVE through.


Which ports should we configure for enabling all eve launcher funcionalities?.


Launcher: 80 (data transfer) and 81 (logging)
EVE: 26000

Associate Technical Producer - Core Technology Group
Smoking Blunts
ZC Omega
#216 - 2012-03-22 14:55:06 UTC
so laucnher patch today and with every client i patch and then boot up, it has its settings reset to the default one. i then have to click the eula agreement close and relaunch the client.

how is this bullshite easier?

OMG when can i get a pic here
Anna Finster
Science and Trade Institute
Caldari State
#217 - 2012-03-22 15:42:59 UTC
Read Donut's Post, you might be able to restore them, not sure if it's the same issue tho.

https://forums.eveonline.com/default.aspx?g=posts&m=935551#post935551
sargent dugles556
Ministry of War
Amarr Empire
#218 - 2012-03-22 16:22:31 UTC
im not any type of computer guy or anything i'm just a person who would love to play on the test server during the down times of eve life as we all know getting the test server on your computer takes some time might i suggest if its not to difficult to link the servers through the new launcher having one button for the test server and one for tranquility. once again i'm not a computer guy but this adaptation might be good. and would make peoples lives easier to access the server especial for people who use apple rather then pc
Carter Chamberlain
The Scope
Gallente Federation
#219 - 2012-03-22 18:59:23 UTC
OK, a HUGE thank you to this post https://forums.eveonline.com/default.aspx?g=posts&t=84369

I am as of 5 minutes ago back in game and sorted.

Someone should really look into this, it is obviously not as simple as it seems, but thankfully there are some out there trying to help the community, thank you guys.
Taiwanistan
#220 - 2012-03-23 06:57:45 UTC  |  Edited by: Taiwanistan
i am sure the launcher is doing some important backend stuff
but can you please
1. make the icon for it look different than the icon for the client so we can differentiate the two (winxp issue)
2. option to auto-close after launching 1 client
3. prevent the splash screen from taking focus of the monitor (does not cover alt-tabbing to other stuff)

TA on wis: "when we have a feature that is its own functional ecosystem of gameplay then hooks into the greater ecosystem of EVE as a whole, and it provides good replayability."