Assembly Hall

uh.....ok....so...your upset....yeah?

Don't like losing your ship to a disconn/glitch...yeah?

You come here...posting....a rant.....making...a demand.


And you expected what again?


Yes....you should be embarassed.

And you think yours does?

We looked at the logs and unfortunately the logs show nothing

Block him...you are correct in your statement of his opinion.

As for your post. I agree that CCP may need to re-asses the refund policy on ships. If a server outage caused the loss of ship and it is clear that this is the case (multiple people were kicked or whole systems went down, etc...) then the refund should be a clear and easy thing to do. Don't refund the money...put the ship back and reverse any loss of implants or skills.

The response of "the logs show nothing" was old many years ago.

If you cannot prove that it was caused by CCP by either their own admission or with evidence of others being kicked from the server then things may not be as clear cut. If it was something like the Comcast fiasco then CCP should still replace the ships since it was a widespread issue out of the customers control and CCP are the only ones that can do anything about it. If the server went down and CCP knows it then there is no reason at all why they should not refund a lost ship due to a server outage.

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I can understand your frustration at losing ships due to a disconnect/lag/gremlins and although it seems like there would be no cost to replacing your ship, what about the cost in time it takes to review, agree then replace that ship of yours by an employee of CCP.

Now imagine this across, say, a fleet fight of 1,000+ players all losing ships to disconnects/lag/gremlins, the cost in man hours would be huge if CCP reversed it's long standing policy of not replacing ships.

As a player of EVE I would love it if they replaced ships, who wouldn't, but there is a cost that has to be considered.

As much as Drake is his ever tactful self (Drake, you crack me up dude ) he does have a point. Putting this post up just makes it look like you are having a rant about this and it will go nowhere fast.

It would probably be best contact CCP direct about your ship loss(es) and seeing if things can be sorted from there.

Couldn't have said it better myself. o7

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actually they are reimbursing ships pretty well.

process can take over a month though

it is however very unlikely you get reimbursed if you lost ship because of lag/disconnect caused by the usual fleet fight and that is okay since you should know by that point when there's more than just 10 people in system that it might just happen.

disconnect and crashes are just common in fleet fights, when i started playing it was normal to crash in fight when you got more than 20 people in field.

i think common principle is that if you lost your ship in pve you get reimbursed more likely than if it was a case in pvp. and it makes sense. i've also seen ships reimbursed pretty well if it was a case of unexpected server slowdown or bug. however, again your personal client crashing in fleet fight doesn't count on it. if you participate in fleet fights you eventually crash one day and lose a ship just get over it and dont fly anything you cannot afford to lose :D