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SCAMMER ROLANDARY

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Bumblefck
Kerensky Initiatives
#41 - 2012-02-21 12:15:22 UTC
GM Homonoia wrote:

We do not take any definitive action before an investigation is completed. Until that time all parties will simply have to wait.



I love the fact that you're obviously dealing with a (rightfully) upset customer and you're treating them like a fairly small child

Perfection is a dish best served like wasabi .

Bumble's Space Log
War Kitten
Panda McLegion
#42 - 2012-02-21 12:40:47 UTC
Bumblefck wrote:
GM Homonoia wrote:

We do not take any definitive action before an investigation is completed. Until that time all parties will simply have to wait.



I love the fact that you're obviously dealing with a (rightfully) upset customer and you're treating them like a fairly small child


I love how everyone assumes they know all the facts and the case is clear-cut and able to be adjudicated fairly to all the parties involved.

Do any of you know if the character actually was transferred once or twice and one of the three "scammed" parties isn't the actual scammer? Do you all have the isk trail to follow? Do you have it figured out which of the three should actually have the character? Have you read all the correspondence between all 4 parties?

One buyer and one seller - its easy to work out what's going on. With 3 buyers and an original seller, there's a lot of potential for a middle-man to be pulling a fast one here and it would way too easy to just pin the blame on the first seller.

Presumably all the isk went to Rolandary - but after that, which owners shuffled off to which alt characters? There could be dozens or even hundreds of small transactions used to mask the effort.

So yeah, instead of acting like a fairly small child, it's probably best to simply wait.

I don't judge people by their race, religion, color, size, age, gender, or ethnicity. I judge them by their grammar, spelling, syntax, punctuation, clarity of expression, and logical consistency.
Florestan Bronstein
Ministry of War
Amarr Empire
#43 - 2012-02-21 12:53:05 UTC  |  Edited by: Florestan Bronstein
I love how every time it works out to their own detriment people are entirely willing to throw the whole "sandbox" concept out of the window...

CCP tries reverse transactions, they generally don't reimburse scam victims by spawning isk or assets from thin air.

To reverse a transaction they have to follow the way the isk took first and that needs an investigation and can take some time.

The alternative would be to just spawn more isk, give it to the scammed party and hope that they can recoup it from the scammer later on - which would not always be the case.

If somebody hacks your account and decides to sell your entire assets for 1m ISK (which he then transfers to another of his characters), you will get back that 1m ISK after CCP has tracked down where it went to.
You won't get back the assets the hacker sold - even if these assets were in your opinion worth much, much more than 1m ISK.
Why? because the assets are now scattered between random people and might have been changed/reprocessed/destroyed/... the only feasible way to restore them to the scam victim would be to spawn duplicates for him. Which would be bad and exploitable for obvious reasons.

This general approach of reverting isk transactions rather than spawning isk or assets to provide compensation is necessary to preserve the integrity of the sandbox and the in-game market.
Malcanis
Vanishing Point.
The Initiative.
#44 - 2012-02-21 13:20:33 UTC
thumper380 wrote:
Malcanis wrote:
Cyzlaki wrote:
Wait so someone gets scammed on the char bazaar and they have to wait while GM's f*ck around seeing if they are not just a scammer but a hacker and a RMTer? Sorry but that makes no ******* sense, it matters not to the guy who got scammed whether hes a hacker as well or not.



Yeah the smart thing to do would be for the GMs to immediately give characters and massive amounts of ISK to anyone who makes a noise on the forum without investigating until they know the whole story, and worry about consequences later. Yep, that's definitely the optimum course of action here.



when it is very clear that the person is a hacker why not give the isk straight back ?

its called good customer service

you don't go to your electrical store taking your broken TV back and having to wait ages to get a new TV

or at least I've never had that



I realise that it kind of sucks for you, but you must see that the GMs can't go around making major changes on one person's unsupported word without checking the facts.

We have no particular reason to disbelieve you, but we have no particular reason to believe you either. There has been a long and storied history of people trying to do an end-run around the petition system and drum up some kind of forum campaign in their favour, and then it turns out that they're RMTers or whatever.

If your biggest problem is that it's going to take a day or two to sort out a complex and important issue like this, then maybe these guys can help you: First World Problems

"Just remember later that I warned against any change to jump ranges or fatigue. You earned whats coming."

Grath Telkin, 11.10.2016
Im Super Gay
Hedion University
Amarr Empire
#45 - 2012-02-21 14:39:56 UTC
Innocent until proven guilty, even if you're screaming scam. For all CCP know you could have recieved the char and are now trying to get your isk back.

Also your broken TV analogy is fail because this is more like you calling the store and saying your TV is broken and demanding for a full refund without bringing the TV to the store to prove that its actually broken.
Drew Solaert
Aliastra
Gallente Federation
#46 - 2012-02-21 16:28:49 UTC
Just wait and let them do their jobs.

If you take a broken TV back, we at least test them first on the spot. Amazing how many fake people we catch out that way.

Just sayin'

I lied :o
TheBreadMuncher
Protus Correction Facility Inc.
#47 - 2012-02-21 17:34:36 UTC  |  Edited by: TheBreadMuncher
EDIT: Whoops, wrong thread...

"We will create the introduction thread if that is requested by the community. Also, we will have an ISD Seminar about the CCL team in the coming weeks in which you can ask your questions about the CCL team and provide some constructive feedback to us." - Countless pages of locked threads and numerous permabanned accounts later, change is coming.
Ranger 1
Ranger Corp
Vae. Victis.
#48 - 2012-02-21 18:13:01 UTC
Drew Solaert wrote:
Just wait and let them do their jobs.

If you take a broken TV back, we at least test them first on the spot. Amazing how many fake people we catch out that way.

Just sayin'


... or how many times the TV they bring in (usually in the correct box), ends up not to be the one on their receipt (or that originally came in that box). Instead it's a 6 year old model with peanut butter smudges all over it.

Those people are usually the ones most put out by the refund process taking a bit longer because you want to check the TV they returned first.

Just sayin'.

View the latest EVE Online developments and other game related news and gameplay by visiting Ranger 1 Presents: Virtual Realms.
Abyss Azizora
Viziam
Amarr Empire
#49 - 2012-02-21 18:17:44 UTC
Alara IonStorm wrote:
Johnathan Carter wrote:
Alara IonStorm wrote:
thumper380 wrote:
So 3 of us has been scammed by the same guy now on the character bazaar and ccp has yet to reply or do anything about it ~

WTH is going on CCP

Lets blow up this thread

I am sorry but what are they supposed to do about it. You are allowed to Scam and Sell Characters.

Did this particular Scam break the EULA?

Look an idiot.

Says the moron, try to read before opening the stupid hole their Champ.

OP said he and 2 other people were scammed and the perpetrator was selling his Character on the Character Bazaar. Precisely why I asked if this Scam broke the EULA. The OP never made mention to the fact that the scam was in fact related to Character Sales until after I asked.

L2Read before you spill stupid all over my nice NeX Store Boots.


You really ARE an idiot aren't you? How did you manage to even turn on your computer without falling out a window?
Ranger 1
Ranger Corp
Vae. Victis.
#50 - 2012-02-21 18:25:23 UTC  |  Edited by: Ranger 1
Abyss Azizora wrote:
Alara IonStorm wrote:
Johnathan Carter wrote:
Alara IonStorm wrote:
thumper380 wrote:
So 3 of us has been scammed by the same guy now on the character bazaar and ccp has yet to reply or do anything about it ~

WTH is going on CCP

Lets blow up this thread

I am sorry but what are they supposed to do about it. You are allowed to Scam and Sell Characters.

Did this particular Scam break the EULA?

Look an idiot.

Says the moron, try to read before opening the stupid hole their Champ.

OP said he and 2 other people were scammed and the perpetrator was selling his Character on the Character Bazaar. Precisely why I asked if this Scam broke the EULA. The OP never made mention to the fact that the scam was in fact related to Character Sales until after I asked.

L2Read before you spill stupid all over my nice NeX Store Boots.


You really ARE an idiot aren't you? How did you manage to even turn on your computer without falling out a window?


I read it as the OP intended as well, however this is likely because the OP edited his post to make it more clear after the miscommunication became apparent.

Read first, insult later.

View the latest EVE Online developments and other game related news and gameplay by visiting Ranger 1 Presents: Virtual Realms.
thumper380
Aliastra
Gallente Federation
#51 - 2012-02-21 22:29:43 UTC  |  Edited by: thumper380
Hello,

Unfortunately the character was auctioned from an hacked account and therefore it can not be transferred to you. However, we have returned the ISK you for the character to your wallet. We are sorry for the inconvenience and thank you for your patience.

Best Regards,
Senior GM Thunder
EVE Online Customer Support



Figures
bet nothing happens to the account even tho it probs is the original owner but who am i to judge right
THE L0CK
Denying You Access
#52 - 2012-02-21 23:04:16 UTC
Guy gets his money back and roots out a hack and still ends up being a whiny little ***** about the whole thing. Should have petitioned for a hug.

Do you smell what the Lock's cooking?
thumper380
Aliastra
Gallente Federation
#53 - 2012-02-21 23:07:08 UTC
THE L0CK wrote:
Guy gets his money back and roots out a hack and still ends up being a whiny little ***** about the whole thing. Should have petitioned for a hug.


whos whining lol im just saying and even if i was whining this shouldnt have been able to happen in the first place
Corina Jarr
en Welle Shipping Inc.
#54 - 2012-02-21 23:09:00 UTC
thumper380 wrote:
THE L0CK wrote:
Guy gets his money back and roots out a hack and still ends up being a whiny little ***** about the whole thing. Should have petitioned for a hug.


whos whining lol im just saying and even if i was whining this shouldnt have been able to happen in the first place

Yes, a person should be forced to change their password every 2.5 seconds to prevent hacking.
War Kitten
Panda McLegion
#55 - 2012-02-22 01:18:50 UTC
thumper380 wrote:
THE L0CK wrote:
Guy gets his money back and roots out a hack and still ends up being a whiny little ***** about the whole thing. Should have petitioned for a hug.


whos whining lol im just saying and even if i was whining this shouldnt have been able to happen in the first place


"I'm just saying"... the douche backpedal when one gets called on what he was "just saying".

I don't judge people by their race, religion, color, size, age, gender, or ethnicity. I judge them by their grammar, spelling, syntax, punctuation, clarity of expression, and logical consistency.
thumper380
Aliastra
Gallente Federation
#56 - 2012-02-22 03:03:03 UTC
War Kitten wrote:
thumper380 wrote:
THE L0CK wrote:
Guy gets his money back and roots out a hack and still ends up being a whiny little ***** about the whole thing. Should have petitioned for a hug.


whos whining lol im just saying and even if i was whining this shouldnt have been able to happen in the first place


"I'm just saying"... the douche backpedal when one gets called on what he was "just saying".




well this is going way off topic now the original post was aimed at

1. Pointing out the scammer
2.Hopefully getting my isk back asap
3. getting ideas for safe transactions on the character bazaar
Robert Saint
The Grumpy Dogs
#57 - 2012-02-25 02:14:05 UTC  |  Edited by: Robert Saint
Read all the posts in this thread... and I have traded many many toons so far.

EVERYTIME without fail CCP has been fantastic about getting my ISK back to me in a reasonable time if I didn't get the toon. If this EVER changes, then the Bazaar is over... No Transfer fee, No use of Plex. Many persons use Real Money to get ISK and Real Money to pay for transfers. I truly think it's in CCP's best interest to take care of the buyers of toons as they have me. It's a bummer you have to wait it out sometimes, but that's the gamble, but you will not lose you ISK IMO in the end.

The BEST Idea I read in this thread is the use of a NPC Escrow of sorts. You put your toon in an NPC Corp designed for character transfer, the ISK goes in Escrow and everything stays in Escrow until the 24 hour waiting period. No Transfer, no ISK,. Perhaps it's cheaper for CCP to be the middle man at this point, but I will keep trading toons as long as they keep making things even if their system allows a hacker to sell toons wrongly.

Add one extra secure password at Character creation (not account password) that needs to be entered in order to transfer a toon... that would fix it all.

Fun game otherwise...


Rethinking a game line... would be... don't spend what you can't afford to wait to get back.
Ranger 1
Ranger Corp
Vae. Victis.
#58 - 2012-02-25 02:20:52 UTC
thumper380 wrote:
Hello,

Unfortunately the character was auctioned from an hacked account and therefore it can not be transferred to you. However, we have returned the ISK you for the character to your wallet. We are sorry for the inconvenience and thank you for your patience.

Best Regards,
Senior GM Thunder
EVE Online Customer Support



Figures
bet nothing happens to the account even tho it probs is the original owner but who am i to judge right


The phrase you are struggling to find is "Thank you".

View the latest EVE Online developments and other game related news and gameplay by visiting Ranger 1 Presents: Virtual Realms.
Taedrin
Federal Navy Academy
Gallente Federation
#59 - 2012-02-25 03:33:41 UTC
thumper380 wrote:
Gm correspondence...


Might want to edit your post. You aren't allowed to post private conversations with GMs on the forums.
Zleon Leigh
#60 - 2012-02-25 04:26:40 UTC
Taedrin wrote:
thumper380 wrote:
Gm correspondence...


Might want to edit your post. You aren't allowed to post private conversations with GMs on the forums.


Yes, even though posting the convo is the only thing that shows that CCP finally did something and exactly what it was. Love it that CCP gets to hide all the dirty laundry and conversely can't get any credit either.

Incarna - Newest business example of mismanaged capital. CCP - Continuing to gank independent PI producers every day

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