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Finished Products vanishing from Planets at Customs Office launch

Author
Gramatak Ascebart
The Dark Hole in the Maze
#1 - 2012-01-26 15:17:47 UTC  |  Edited by: Gramatak Ascebart
Hey all

Short story:

The Planetary Interaction:

- some Planets with Factorys only, same setup, same products

- All Factory Planets already run for ~2 Weeks and normaly produce exact same amount of a product every day (24/7)


The Problem:

Sometimes some of the products vanish if i will launch them to the Customs Office.




Long Story:

Each Planet sould have 150 Units (in example) of the Final Product.
I warp from Customs Office 1 till x and launch the Product directly from there to the Customs Office and take it (means i dont go in planet view).
Normaly after launch there should be only the 150 Units of the final product in the Custom Office storage, the raw/processed Material in the Launchpad (exact same amount of all - no extractors) and NO pre product.

But here happens sometimes something strange, at the moment i will launch the (i.e.) 150 Units of the final product to the Customs Office i get a message that it could not be launched because there is not that amount in the launchpad. I SEE the amount before! Even if i go to the planet, and look in the launchpad directly there are 150 Units of the product.
BUT after the Message some of the products are gone to nowhere and sometimes preproducts appear or disappear.

Mostly i only lost 3-6 units of the final product, so not that big thing but today i wanted to transfer >150 units and nearly all vanished on 2 planets and got only 7 on the one and 13 on the other planet. But 1 of the pre product appeared with a amount of >1000.

So i would understand if it would be a routing problem and some material is missing but thats NOT the case!

Again, the planets run fine most time, and get filled every day with Material so they always run 24/7 and give me exact the amount they should produce.

Only some days / per Planet a random amount of the final product vanish if i want to launch them (again i SEE the amount in the spaceport!!!).

What the hell is that and has someone any solution for this?


/edit: oh as side note, much of the factorys transit the products over other factorys, so not every one is linked to the spaceport directly (but that sould not be a problem normaly)


Best Regards
Nekopyat
Nee-Co
#2 - 2012-01-26 15:45:09 UTC
Submit a bug report.

There are a few lingering issues with PI and customs offices that can cause materials to vanish or double. CCP seems to be aware of the general issue but providing specific test cases probably would not hurt.