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[FEEDBACK] Real answers from some newbie friends who quit.

Author
Mechael
Tribal Liberation Distribution and Retail
#41 - 2012-02-20 08:50:50 UTC
Sicex wrote:
I view it as a culling of the weak... or just the weak willed.

The tutorial is always being worked on to provide a more guiding hand for new players but tbh it introduces you to the tools you need to find your way. It doesn't tell you which way but it will give you the tools find your own.

Unlike all other MMOs there is no "best" training path or "best" ship fit which is something new players often fail to realize. Everything is situational and freeform and a lot of casual gamers used to Blizzard hand-holding (for example) will not find a home in EVE, but that's almost a good thing. The players that are here today started EVE with a much worse tutorial and yet years later you still find us plugging away. What that indicates is that this game is not for everyone because everyone's definition of what a game should be is different. Let EVE be different, if anything it cultivates a culture of people with a given intelligence and fortitude to have fun in an arena where the walls are defined and in some senses certain kinds of behavior is expected.


Can't like this enough. +1

Whether or not you win the game matters not.  It's if you bought it.

Tallian Saotome
Nuclear Arms Exchange Inc.
#42 - 2012-02-20 10:41:49 UTC
I think one key improvement can be made.

Provide a way for newbies to reward corps for recruiting them, and have the tutorial explain that they should hang on to that reward long enough to for them to be sure they are not being scammed, because the #1 thing you need in eve, especially when you first start, is a good corp to fly with.

Inappropriate signature removed, CCP Phantom.

Andrea Griffin
#43 - 2012-02-21 22:38:31 UTC
FloppieTheBanjoClown wrote:
The New Player Experience is crap. Several friends and I spent *months* muddling about and figuring things out. We had to learn the game via third-party websites. Eve's ****-poor documentation is what drives away a lot of people.
Evelopedia was probably not around when you were first starting, but it is an excellent resource these days. I wish I had access to it when I started 4+ years ago.

The New Player Experience category includes topics such as:
The Agent Finder
Can Flipping
Career Agents
Rookie Lowsec Survival Guide
Piracy Guide
Fitting Ships
Akita T's Golden Rules
Joining a Corporation

And a lot more. And that's just in the NPE category. The Guide category has 191 pages in it right now. The Evelopedia has TONS of great information in it, and additional references to outside materials as well.

We only need to point new players to it.
Benteen
Atra Mortis Industries
#44 - 2012-03-20 21:51:00 UTC
Berendas wrote:
The poor newbie retention of EVE comes from two [and possibly more] very persistent misconceptions about this game;

1) Newbies think EVE is a space sim.
- It isn't. EVE's combat is much closer to a strategy game (albeit an unconventional one). A lot of players join EVE thinking that they will be zooming around in X-Wings, but that simply isn't the case.

2) Newbies don't treat EVE as a social game.
- This is positively crucial to keeping a new player in the game. If all they do is run level 1's or mine while waiting to hit a 'level cap' or for someone to come along and tell them how to play then a newbie will get bored and quit. People need to realize that this game is incredibly deep, and that they will need help understanding that depth. Joining a corp/alliance like E-UNI or RvB is immensely beneficial to newer players.


I miss my Y-Wing from SWG...

EvE filled a big hole when I left SWG even though EvE is immensely more difficult to figure out than SWG ever was but it's internet space ships and they're very important Bear, I'm still learning stuff even now and I've played for years but alot of the "free-flight" pilots from SWG couldn't adapt to EvE's strategic play style so I left literally hundreds of people that loved or hated me behind and made new friends here.

The key that kept me here is the people I met.

The first corp I joined was the one who's CEO actually helped me salvage a wreck I couldn't, something that simple and I was pretty edgy about accepting the help because I'd had one guy try to kill me already that day after looting one of my wrecks (his Kestrel didn't last long under the guns of my Cormorant, I was a ratter in a Destroyer). They got me into mining and taught me that not all roids are created equal and a scanner can save time when you're not in a barge.

All it takes is one person to give a newbie a leg up and it points them in the direction that EvE is a social game more than anything else.
Brom MkLeith
Epsilon Inc
#45 - 2012-03-22 21:49:48 UTC
Asuka Solo wrote:
No denying, Eve is tough.

Then again, if you see 0.0 carebears demanding that hisec be nerfed into an iskless zone while at the same time lobbying for more pvp on their terms, it's not surprising why. CCP have successfully modeled and shaped eve to be PvP driven. But the future for Eve will be to expand the sandbox beyond absolute PvP. Failure to do so will continue a trend of only attracting hardcore griefers and money makers to Eve Online for years to come.


QFT! The devs need to concentrate on finding ways to expand the "Sandbox" to keep the curious and new players. "Don't fly what you can't afford to lose." isn't a very good recruiting mantra. Fostering the attitude of mocking other groups of players makes this MMO seem to be the haven of cyber bullies and douchebags.
Tallian Saotome
Nuclear Arms Exchange Inc.
#46 - 2012-03-22 22:07:35 UTC
Andrea Griffin wrote:
FloppieTheBanjoClown wrote:
The New Player Experience is crap. Several friends and I spent *months* muddling about and figuring things out. We had to learn the game via third-party websites. Eve's ****-poor documentation is what drives away a lot of people.
Evelopedia was probably not around when you were first starting, but it is an excellent resource these days. I wish I had access to it when I started 4+ years ago.

The New Player Experience category includes topics such as:
The Agent Finder
Can Flipping
Career Agents
Rookie Lowsec Survival Guide
Piracy Guide
Fitting Ships
Akita T's Golden Rules
Joining a Corporation

And a lot more. And that's just in the NPE category. The Guide category has 191 pages in it right now. The Evelopedia has TONS of great information in it, and additional references to outside materials as well.

We only need to point new players to it.

Funny, when I tell people they have to read through 191 pages of website before they can effectively start the game, they fire up some LOL or BF3.

Much as EVE has always been a 'Go to www.evecraplearningsite.com and figure it out' game, that doesn't actually keep people playing for more than the 15 minutes it takes them to read about tracking formulas and say 'I'll play SWTOR for my spaceship fix' because eve is complicated, and the NPE doesn't prepare you for this.

You're not gonna learn from 200 webpages worth of info, you are gonna learn from experience and guidance. Give Vet corps a reason to recruit newbs and train them, and you will see an increase in player retention. Telling people 'Here is the website, have fun reading dry technical data for the next day' is gonna make them rethink being your friend.

Inappropriate signature removed, CCP Phantom.

Jericho D'Angel
Bourbon's Anonny Corp
#47 - 2012-04-21 18:51:02 UTC
Attitudes and snarkery aside, there's a lot of great points being made here on both sides of the issue; that being, as I understand it, how do we increase enrolment while protecting the uniqueness of the game and its structure as we know it (or most of it as everyone has their own perception of how it could be made better).

This game definitely isn't for everyone, and neither is any other game out there. The one thing no one can change is each of our personal differences, preferences and tolerances. We all like different things. We all come from different backgrounds, have different life experiences, education and environments we live in. How can one form of entertainment be expected to satisfy everyone? It can't.

As some have pointed out; those who've been around a long time, especially; this game has changed over the years and new players have more training available to them than now than ever before. Still, EVE is a complex and multileveled universe. The cartoon 'learning curve' graph isn't totally off the mark. While EVE certainly has its flaws; each opinion to their own; it is still evolving and will continue to do so to both the admiration and condemnation of all those players/citizens who agree/disagree with those changes. Sounds like most societies I've visited.

You will never get away from the fact that some people simply prefer the immediate satisfaction and adrenaline offered by super-intense, single point shooters or their favourite sports like basketball and hockey while others like, ahem, simulated golf. About the only thing that drives me nuts is the sounds form thousands of one-armed bandits and the bleary-eyed zombies slouched in front of them, going through their pre-programmed onerous motions of plug-and-pull. I know, sounds a lot like mining...but it's not! And I digress...

There's one thing that is pretty much universal though. Everyone likes a good story. Some read them, some watch them on TV or at the movies and some even create their own. While there are many who simply like to log on for PVP fights and/or ganking, EVE is really about each citizen creating their own story and for a newbie, that can be a terrifying prospect; if they even realize it - one does need to get over the initial spaceships and lasers cool factor. Again, not for everyone.

It's also been pointed out that there are many who don't quite get it; who finish the tutorials and then sit floating wondering what to do next? How to do it? Where to do it? Come to think of it, sounds like my first date way back...

I, myself, am one of those who are self starters. I don't need, never have needed, any help from anyone. First thing I did after finishing my tutorials was to pick a fight with a BS; me still in my Ibis! Station guns intervened but I was sure I could've taken him. Lol, all things start from dreams, don't they?

I can understand several of the newbie complaints, though. One of those being about the missions. The missions in EVE have only one real purpose; to gradually develop/pigeon-hole your faction affiliation while providing you with a meagre means of increasing your wealth and experience. Perhaps a little too vague a goal for someone just starting out to grasp the significance of what those even mean, never mind their consequences as you blindly step up the ladder whilst trying to avoid all those ever-present snake pits and gankers..."Why is everyone shooting me?"

Some of those missions are simply silly and were obviously created by bored staff who probably had a quota to fill each day.
If only the missions had more substance, like a story to follow; no, not one story, many stories! Like those old Baldur's Gate games, or, for older folks, even those old role-playing books where choices you made changed the story you encountered. These storied missions would give newbies something tangible to aim for, figure out, even get them learning how more technical or diverse options work within EVE so that, eventually, they are ready to start creating their own story; no longer timid, wide-eyed newbs, but confident,well, more confident, adventurers.

We all have to remember, while EVE is a universe as expansive and sporadically developing as it is, with lots of options and opportunities for even the crustiest old guard to take advantage of, without new blood coming in, EVE will eventually stagnate itself, and, sadly, cease to exist. The game and the business model, both, must reinvigorate itself continuously for the benefit of us all. And if that means making changes to help induct new Pilots, Im all for it.

Cheers!Bear
Cearain
Plus 10 NV
#48 - 2012-04-21 22:14:40 UTC
I think the views run the gamut from people 1)who might not be able to find their way out of a paper bag - couldn't figure out how to find the next mission agent - 2) those who thought eve couldn't be played casually 3)those who were intelligent enough to actually do decent at pvp in eve but found there was too much downtime between fights.

The first group can't be catered to unless they change eve. I mean they shouldn't dumb the game down so we get more mouth breathers.

The second and third group can clearly be catered to without dumbing the game down. What is ccp doing for them? It seems to me they are the people who belong in low sec and npc null.

The only changes ccp is doing for them is to faction war. Certainly faction war could be a great option for people who like casual play and pvp.

Unfortunately CCP is making faction war more like null sec. Making it so there will be even *more* downtime between fights due to not allowing the militias to dock in the same faction war systems and less casual friendly over all.




Make faction war occupancy pvp instead of pve https://forums.eveonline.com/default.aspx?g=posts&m=53815&#post53815

Kattrina Incandenza
Incandenza Incorporated
#49 - 2012-04-21 23:32:41 UTC  |  Edited by: Kattrina Incandenza
Tallian Saotome wrote:
Much as EVE has always been a 'Go to www.evecraplearningsite.com and figure it out' game, that doesn't actually keep people playing for more than the 15 minutes it takes them to read about tracking formulas and say 'I'll play SWTOR for my spaceship fix' because eve is complicated, and the NPE doesn't prepare you for this.


That link is broken. Now I will never know how to play. Ugh

Giving corporations a reason to hire nubs is probably a reasonable goal. How do you define newbies and how would it work though?

Perhaps something that the 0.0 people don't realize is that for a lot of players factional warfare is kind of their tutorial. A lot of these corporations exist with surprisingly in-depth training programs for PvP environments. Now, each factional warfare group is going to run things differently than a nulsec corp, but fleshing out the experience in high-sec and steering more players towards these factional warfare groups is actually something that would help players ease into the game over a period of months or years. Now some of them may never leave it, granted, but they aren't hurting the game either. To this end, I think anything that hurts factional warfare is, in fact, bad for the long-term well-being of the game.

Pirate corporations and gate campers give the low-sec an often deservedly poor reputation. You can't just throw a person into the most brutal PvP environment on the internet, just like you can't expect to give someone a website that teaches them how to swim, give them 2 minutes of video instruction, and then drop into the middle of the Atlantic. Going from high-sec to low-sec in a few months is something only a few people are willing or able to do, and frankly few low-sec corps care to help with either.
Montevius Williams
The Scope
Gallente Federation
#50 - 2012-04-22 03:32:48 UTC
FloppieTheBanjoClown wrote:
The New Player Experience is crap. Several friends and I spent *months* muddling about and figuring things out. We had to learn the game via third-party websites. Eve's ****-poor documentation is what drives away a lot of people.

I have no problem with a steep learning curve. Eve *is* a hard game to master. I'm only beginning, after 18 months of playing, to feel like I have a good understanding of all the game's mechanics. I'm not saying the game should be easier or newbies should have their hands held...I'm just saying that CCP needs to make information available to new players so they don't commit idiotic mistakes out of ignorance.

The game should be teaching people the basics of aggression mechanics, for example. Or the nature of the gamespace (grids and how they work). There needs to be some semblance of coaching for fittings. The expectation that everyone stumble upon various information sources via Google is just absurd.



I actually agree with this. I didnt even do the EVE tutorials becasuse they were crap. I googled everything. Thats not good for any MMO. Its gotten better, but I would still direct a newb toa 3rd party website for tips.

Wow, does the game NOT teach people about the aggresion mechanics? If not, thats just **** poor...man, thats bad.

"The American Government indoctrination system known as public education has been relentlessly churning out socialists for over 20 years". - TravisWB

Michael Loney
Skullspace Industries
#51 - 2012-04-24 16:48:07 UTC
I have recently started playing again and must say, using my google-fu to find answers is very difficult!!!!

I can always find a full page of helpful links but it breaks down like this:

50% - Out of date postings about mechanics / calculations that have changed.
35% - Thread with title of what I want followed but 15 pages of off-topic conversation.
09% - Broken links or spam pages.
05% - People asking the same question as me with no answers.
01% - Helpful links with some merit and up to date information.

While I consider myself fairly adept at finding information online I sometimes have to go through dozens of pages before finding the tidbit I am looking for.

Example: Look up the amount of Titanium refined from Spodumain. 95% of resources will say 700 per 250 batch. In reality it is 3190!! My friend and I went out and purchased enough from the market to do a batch and confirm! This was changed in a previous expansion but most people never updated their websites. ( Even Cerlestes and Grismar show it incorrectly )

This is EvE's own site, link below, with a chart showing Tri/Spod at 700 but if I click on the link for Spodumain itself, it shows 3190!

** Link function not working** http://wiki.eveonline.com/en/wiki/Advanced_mining

This kind of mis-information is very problematic for new players that are trying to find their own way, if one mineral is wrong on a chart of dozens, what about the rest of the chart? is it all different?

I kinda sidetracked myself, sorry.

TL;DR version

Too many links with out of date information out there.
CCP Should look into a way to keep their own website up to date -or- require that information be clearly labeled with game version!
Searchable patch notes would help too.

Jame Jarl Retief
Deep Core Mining Inc.
Caldari State
#52 - 2012-04-25 03:21:06 UTC  |  Edited by: Jame Jarl Retief
I feel the main problem with the "lost" feeling is much simpler - the game simply doesn't tell you anything about itself. Sure, there's tutorials on very basic level, but that's about it. Let me give you some examples.

You got your first ship, you are ratting, things are going well. Eventually you get a cruiser, or scrape together every penny and buy a battlecruiser. Which you almost immediately lose because your guns can't hit frigates any more. And nothing in the game explains why that is. You have to go into the module info and figure out what tracking stat is, and what it means, and search for an explanation. The game itself will do nothing to help. All I learned was through search engine outside of EVE itself.

In the same vein, there's things that are not explained AT ALL but which are VITAL to your survival as a new player. Case in point - missions. Without knowing about a site like Eve Survival where you can read about the mission, make sure you have the right tank and ammo, figure out what the triggers are and what your kill order should be, you will die a horrible, fiery death. I still vividly remember having to warp out over and over because I didn't know this and shot two triggers in a row just totally by accident targeting random ships. Now? Sure, now I know. Now I also fly a ship that can easily tank most of the pocket aggro anyway. But for a newb? One or two deaths, and they will say f*** it and move to a better game. Note: not "easier" - better! Just because it will tell you what you need to know without requiring a third party website.

Sure, some might say it's "culling the weak" and so on. But it really isn't. It's just poor game design. Either the info on mission/triggers should be in the mission briefing, or triggers should be removed altogether in at least L1-L2 missions. Nobody but newbies does them anyway, and the pay is so abysmal that it really wouldn't harm anyone or anything. And by L3 and up the new players can start figuring things out on their own.

I could give you many more examples of things that older players take for granted and see as normal. Like forgetting to scoop up drones before warping. It's just an annoyance, but for a new player for whom a flight of T2 mediums is still a sizable ISK investment, one little mistake like that can be crippling, and the probability of an immediate ragequit very high. If this happens BEFORE the player gets sucked into the game - congrats, you just lost a subscriber, and a few months down the line a possible juicy PvP target.

In other words, EVE really makes no attempt to try and keep the new player. Which is fine, I guess, if you want the game to remain relatively obscure with a comparatively tiny population. If however you want more players, a smarter and more structured and most importantly BETTER EXPLAINED beginner experience would go a long way. Tutorials were a step in the right direction, but they still fell woefully short for what is needed in a game of EVE's depth. Tutorials themselves are rather outdated as well, with some serious misinformation. Gallente tutorial calls drones a Gallente racial weapon. Right now, it's a support weapon system at best. By itself, it is nowhere near comparable to turrets or missiles. But a new player, believing the tutorial to be accurate, might focus solely on drones, ignore turrets and missiles and gimp their progress rather severely. Like I did! I bought that line hook, line and sinker. Until I realized that without turret skills trying to do a mission was slower than a snail and that there's no such thing as a pure drone boat - drones always function in auxiliary role along with 4-6 turrets/launchers. And without said turrets/launchers your damage is simply pathetic. But the game doesn't bother to tell you that if you start as Gallente.

Also the drudgery on waiting for skills before you can advance is rather heavy. What I mean is, standings-wise I was able to run next tier missions long before I had the SP to even poorly operate the ship required for them.

Just my 2 cents on the topic of newbies quitting.
Kusum Fawn
Perkone
Caldari State
#53 - 2012-04-25 19:26:46 UTC
mentor insignia?

I sit on enough channels that i dont really have time to pay attention to noob help, its pretty chaotic in there, but i dont mind people convo'ing me as i fly around. however, i dont take time to go find noobs in need of help because there are so many of them, and they dont ever know who to ask.
ISD have their own requirements taht im really not intrested in , but id still like to help noobs,

possibly a tag (free for anyone who wants one) but then with a rating system available to characters under 30 days old? thats a jacket id wear

Its not possible to please all the people all the time, but it sure as hell is possible to Displease all the people, most of the time.

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