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Issues, Workarounds & Localization

 
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Game crash on gate jump - windows error

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GreatGold
Golden Astral Sciences
#61 - 2012-01-29 00:43:53 UTC
Have crashed at pretty much every gate in Period basis, and a number in Delve. Crash every time I use a jump bridge, without fail.

Game is unplayable, awaiting patch.
Javon Bars
Sebiestor Tribe
Minmatar Republic
#62 - 2012-01-29 00:52:23 UTC
I've had this happen while jumping on gates sometimes, while jumping to a cyno and on titan bridges (not on both directions for the same route though). Clearing cache has had no effect.

Now that you guys are working on a fix should we still submit crash dumps?
Sa Matra
Dreddit
Test Alliance Please Ignore
#63 - 2012-01-29 03:41:30 UTC
I have the same problem. This problem happens rather frequently on jumping into BWF or VFK (systems with 50-100+ people in them consistently). The problem can occur outside of jumping into a populated system, though.

It doesn't happen to me only on regional or constellation gates as other folks have experienced elsewhere in this thread. The crash will consistently happen whether I use jumpdrive, gates, or poddeath to travel.

I tried a fresh install, low graphics, different accounts, etc, but eve is still broken and I am losing ships more or less randomly.
Nafsimedon
Perkone
Caldari State
#64 - 2012-01-29 03:51:00 UTC  |  Edited by: Nafsimedon
Shan Dollean wrote:
Same here:

Faulting application ExeFile.exe, version 7.20.33.2665, time stamp 0x4f1435fc, faulting module ntdll.dll, version 6.0.6002.18541, time stamp 0x4ec3e3d5, exception code 0x80000003, fault offset 0x0004878e, process id 0x61bc, application start time 0x01ccdaba6eeddb67.

Would have to happen when jumping into Amamake. Didn't want that pod anyway.

Bug report submitted.


After applying the patch I crashed 3 times by resizing from window mode and since then it crashes just before the login screen.
Thank god I didn't left station and applied a 17d long skillBig smile
I reinstalled 2 times all the new client clearing cache but it still crashes just before login screen.

Problem signature:
Problem Event Name: APPCRASH
Application Name: ExeFile.exe
Application Version: 7.20.33.2665
Application Timestamp: 4f1435fc
Fault Module Name: StackHash_b5fe
Fault Module Version: 6.0.6002.18541
Fault Module Timestamp: 4ec3e3d5
Exception Code: c0000374
Exception Offset: 000b06b7
OS Version: 6.0.6002.2.2.0.768.3


I submitted a petition (id 2759912) and tried to google the problem. guess what?

1st page result this post for app version, time stamp, fault module version & timestampBig smile

keyword was 6.0.6002.18541 and returns many crashes last month for different apps.
I suggest to blame windows 7 who have no or minor crashes against vista and xpRoll
Metal Dude
Aliastra
Gallente Federation
#65 - 2012-01-29 04:25:16 UTC  |  Edited by: Metal Dude
My god, this game is such a piece of ****. After almost 9 years there are still fkn bugs every patch that requires a patch to fix bugs caused by another patch. Does CCP ever tests their patches before fkn releasing them to the live server? Because that kind of incompetence is hard to come by. There was a patch every day this week and the game still has bugs. And CCP wants us to vote for them for gaming awards? Hell NO. We should all get a month's worth of compensation or a free plex for all the bugs in this game. Pathetic.
blunterlover
State War Academy
Caldari State
#66 - 2012-01-29 07:59:04 UTC
Well, I also have this problem. After much frustration, a hard disk check, a fresh Windows 7 install and all the appropriate drivers, I am still experiencing gate jump crashes. Also, switching between windowed, fixed or full screen had no effect (fyi for some fourmies). Noticed after third crucible patch(329614). Latest crashes EFA -- 3-FKCZ. Appears to be random for me. 0.0 unplayable! grrrr


Problem Event Name: APPCRASH
Application Name: ExeFile.exe
Application Version: 7.20.33.2665
Application Timestamp: 4f1435fc
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7601.17651
Fault Module Timestamp: 4e211319
Exception Code: 80000003
Exception Offset: 0001280c
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Filskit
Haas Logistik GmBH
#67 - 2012-01-29 09:29:03 UTC
using jump bridges, at least 3 different in fountain

about 7 times in 2 hours
Sandy fr
Radium.
Now You're Gone
#68 - 2012-01-29 11:37:31 UTC
patch this s.hit
Zeroniss
Shiva
Northern Coalition.
#69 - 2012-01-29 12:07:48 UTC
CCP Habakuk wrote:
Hey!
Thank you all for your reports and your patience! It seems like we have found the reason for these crashes and an potential fix was made today and is now waiting for testing and deployment to TQ (which seems to require a regular client patch).


Hi Habakuk,

Thanks so much for looking at this. It's getting very difficult to manage with the constant disconnects!

Any updates on the status of this patch? It's been roughly 2 days since you posted and I know a lot of people, including myself, are keen to see this particular bug put to death!
Mioelnir
Brutor Tribe
Minmatar Republic
#70 - 2012-01-29 15:19:52 UTC
CCP Habakuk wrote:
Hey!
Thank you all for your reports and your patience! It seems like we have found the reason for these crashes and an potential fix was made today and is now waiting for testing and deployment to TQ (which seems to require a regular client patch).


Were you able to identify a workaround that you could share from identifying the bug?

Personally I think the bug occurs less often without Tactical Overlay and no closed chats.
But that might be snakeoil as it's only less often, not never.
GreatGold
Golden Astral Sciences
#71 - 2012-01-29 17:05:58 UTC
Has this been patched yet? Game is unplayable for 2 days now, unless I never jump to a new system.
Hound Halfhand
Dark Venture Corporation
Kitchen Sinkhole
#72 - 2012-01-29 17:41:06 UTC
GreatGold wrote:
Has this been patched yet? Game is unplayable for 2 days now, unless I never jump to a new system.



Cannot see them patching on a Sunday, hopefully they get everything right by Monday or Tuesday. I would hate to not be able to play EVE for another Weekend. Cry
Sandy fr
Radium.
Now You're Gone
#73 - 2012-01-29 18:00:19 UTC
it's not a bug , it's a new feature
enjoy
Mercurial Blood
Genos Occidere
HYDRA RELOADED
#74 - 2012-01-29 18:38:06 UTC
Guys the workaround until they patch it that I found was that you can play in windowed mode and minimize EVE whenever you jump. If you keep the game minimized during the time it was going to crash for you, it won't crash.

This has been working for me every time. A bit weird to do, but at least its something until they patch.
Hakaru Ishiwara
Republic Military School
Minmatar Republic
#75 - 2012-01-29 18:58:42 UTC
CCP Habakuk wrote:
Hey!
Thank you all for your reports and your patience! It seems like we have found the reason for these crashes and an potential fix was made today and is now waiting for testing and deployment to TQ (which seems to require a regular client patch).

Please do not take this as a snipe at you, CCP Habakuk, but why the **** hasn't the PM who owns the Crucible 1.1 release not been in communication with EVE service subscribers on this issue?

This problem has rendered gate-to-gate travel and cyno-based jumps an exercise in crashed clients and re-logging in hoping that you can get your ship / capital off a gate or to a safe place once landed.

Some players have not experienced this problem -- fortunately. But many I know are consistently and negatively impacted.

I repeat: where is the Crucible project lead's communication to the subscribers?

+++++++ I have never shed a tear for a fellow EVE player until now. Mark “Seleene” Heard's Blog Honoring Sean "Vile Rat" Smith.
Dave PSI
Haendlergilde
Gilde Alliance
#76 - 2012-01-29 21:26:41 UTC
Hawaii Five-0 wrote:
I would just like to piont out that the number of posts about this bug does not reflect the scale of the problem.
My main has been flying around in large (100+) fleets since the patch and the number of people crashing on Titan bridges/cyno's is pretty terrible. In the region of 8 to 10% of a fleet will drop on every bridge.

This combined with the "bridge bug" where you log in as a neutral to your fleet members when a bridge is up and have to wait a full 2 minutes, logged off, before you can make the jump, is making fleet events painful for us and a complete nightmare for the FC's.

Im supposed to be in gang right now, but I crashed so many times on the 12 jumps home I missed it.
Peachy.


this
Pestilent Industries
Doomheim
#77 - 2012-01-29 23:17:52 UTC
I crash on every 20th jump or so. This includes right clicking gate, using selected item box, and auto pilot.

Fix this CCP.
Aloe Cloveris
The Greater Goon
#78 - 2012-01-29 23:32:05 UTC
Just chiming in to say this sucks.

Black Ops dropped a ratter last night. Two of our three BO BSes d/c'd on jump.

Not to mention the dozen or so times my alt or I have crashed the instant we jumped through a gate.
Dave PSI
Haendlergilde
Gilde Alliance
#79 - 2012-01-30 00:23:38 UTC  |  Edited by: Dave PSI
Sirppala -> Inaro (3 times)
Niarja -> Kaaputenen (2 times)
Perimeter -> Jita (2 times)
Urlen -> Sirppala (2 times)
M'uva Wa'eva
Black Frog Logistics
Red-Frog
#80 - 2012-01-30 05:01:44 UTC
A CCP update on progress in testing the fix and patching it out to clients would be very welcome.