Player Features and Ideas Discussion

Dear CCP, Dev’s, GM’s and ISD’s;

Introduction:
I have several problems with the bug-hunter team. I have made two bug reports.

2011.12.14 - 17:57 - Where the character during the character recustomization DO NOT remember the previous settings concerning pose, line of vision and facial expression.

AND

2011.09.10 - 06:28 - Where the standing gain for storyline missions for certain corporations are now considerably lower than before.

There was only one reaction of the “standing gain” bug report. But this was such unprofessional, that it is a shame, that this person is part of the bug- hunter team. He also avoid to give me his name. Only he will know why.
I had almost the same issue with a bug report concerning a problem with the fitting screen. The bug hunter said, that it is an intended feature and not a bug and he “Filtered” my report. After a few days; CCP announced a patch where EXACTLY this bug should be resolved. Patch day comes and bug was gone. Good work to CCP but a blame for your bug hunter(team).

Problem 1:
It seems that you have not enough qualified volunteers to identify many problems which will go a little bit deeper than a wrong description of an implant or laser crystal.

I have done a petition concerning this problem and the GM recommended me to apply to the volunteer program from CCP.

Problem 2:
I am a person who wants to help within the scope of his capabilities and knowledge. I would really much like to help other people. But please try to understand with the restriction from CCP; NOT to bring online the main character and the volunteer character at the same time and to force the volunteers to be online with a minimum time per week, It is just insane to be a volunteer. I must pay for my regular character; must use the volunteer character with a minimum time but I am not allowed to bring online both at the same time? Why? I have a good PC with a dual monitor configuration. It would be absolute NO problem to bring two chars online at the same time. I could fly my missions with char 1 and could help with small problems with char 2.

To CCP:
Please try to explain, why do you exclude some people from the volunteer program with such disproportionately rules?
Please add a valuation system, similar to the system as it is now at the petition system, have an eye on it and take the needed consequences, if a volunteer gets too much bad feedback and/or has to less knowledge of eve.
Please make a instruction, that every volunteer has to give his name with every statement. It is a shame that a hunter say: “This is an intended feature not a bug. (Leave me alone!)”; but after some days a patch will come that will fix exactly the described issue.

To the community:
Please more feedback how to improve the quality of the volunteer program.

Summary:
CCP has not enough volunteers and the rules to become a volunteer are not good. What must be changed to improve the number of volunteers and their quality?
Most of us grumble about the clumsiness of CCP of resolving problems. But if they will never know about the simplest bugs, because the bug hunter said: “This is no bug.”, how is CCP able to correct such mistakes?
I have done other reports which where answered within a short time and with professionality. But recently, it seems that there is a big problem.