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new laptop, launcher installed but game wont start
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Leana Darkrider
Creatio -ex- nihilo
#1 - 2017-07-17 19:05:36 UTC
Hi all,

I recently bought a new laptop and installing EVE but the game wont start.

Here's what I have and what I have done.

ASUS Zenbook pro
Linux Mint 18.2 Cinnamon 64bit
Cinnamon verison 3.4.4
Intel i7-6700 CPU @ 2.6Ghz x4
RAM 11.6 Gb
Nvidia GTX 960m

I've donwloaded Snorlax EVE client, extracted at /home/pjotr/EVE
When I start evelauncher.sh in terminal, the launcher starts perfectly, but when I've put in my credentials and hit play, the triangle left to the account name turns into a square and another happens.
After about 10 seconds, the square turns into a triangle again.

Here's the info from terminal:
[0717/210356:WARNING:resource_bundle.cc(291)] locale_file_path.empty() for locale
Installed Qt WebEngine locales directory not found at location /home/pjotr/EVE/evelauncher/translations/qtwebengine_locales. Trying application directory...
Qt WebEngine locales directory not found at location /home/pjotr/EVE/evelauncher/qtwebengine_locales. Trying fallback directory... Translations MAY NOT not be correct.
[0717/210356:WARNING:resource_bundle.cc(291)] locale_file_path.empty() for locale
[S_API FAIL] SteamAPI_Init() failed; SteamAPI_IsSteamRunning() failed.
[S_API FAIL] SteamAPI_Init() failed; unable to locate a running instance of Steam, or a local steamclient.so.
Ragnar STS
Arcane Odyssey
Electus Matari
#2 - 2017-07-17 19:47:16 UTC
I'm guessing you need winetricks. It seems to bring in a couple overlooked dependencies.
Leana Darkrider
Creatio -ex- nihilo
#3 - 2017-07-17 19:55:31 UTC
Ragnar STS wrote:
I'm guessing you need winetricks. It seems to bring in a couple overlooked dependencies.


I guess not. I installed winetricks after your suggestion, but it isn't the solution I was hoping for.
I appreciate your help though );

here's the output of terminal after installing winetricks:

[0717/215244:WARNING:resource_bundle.cc(291)] locale_file_path.empty() for locale
Installed Qt WebEngine locales directory not found at location /home/pjotr/EVE/evelauncher/translations/qtwebengine_locales. Trying application directory...
Qt WebEngine locales directory not found at location /home/pjotr/EVE/evelauncher/qtwebengine_locales. Trying fallback directory... Translations MAY NOT not be correct.
[0717/215244:WARNING:resource_bundle.cc(291)] locale_file_path.empty() for locale
[S_API FAIL] SteamAPI_Init() failed; SteamAPI_IsSteamRunning() failed.
[S_API FAIL] SteamAPI_Init() failed; unable to locate a running instance of Steam, or a local steamclient.so.
Leana Darkrider
Creatio -ex- nihilo
#4 - 2017-07-17 19:58:29 UTC
here's some extra info after putting logging on:


info 2017-07-17T21:57:02 3567 /home/pjotr/EVE/evelauncher/evelauncher Device evelauncher default "/home/pjotr/.eve//wine/bin/wine" ("/home/pjotr/.eve//wineenv/drive_c/tq/bin/exefile.exe", "/noconsole", "/server:tranquility", "/triPlatform=dx9", "/ssoToken=S8JUDZZRKOn5ZhLhmVASTjLDJ1kjNf4N_JGsFFOLyVL8iYybLtaBB9Ji2LFSTecTR2ajeW6gh4wb9scoA4Gd-A2", "/settingsprofile=Default", "", "/remotefilecachefolder=Z:/home/pjotr/.eve//ResFiles")
info 2017-07-17T21:57:02 3567 /home/pjotr/EVE/evelauncher/evelauncher Device evelauncher default Preparing wineenv
info 2017-07-17T21:57:02 3567 /home/pjotr/EVE/evelauncher/evelauncher Device evelauncher default wineenv exists
info 2017-07-17T21:57:02 3567 /home/pjotr/EVE/evelauncher/evelauncher Device evelauncher default Copying Arial font
info 2017-07-17T21:57:02 3567 /home/pjotr/EVE/evelauncher/evelauncher Device evelauncher default ("XDG_RUNTIME_DIR=/run/user/1000", "XDG_VTNR=7", "DISPLAY=:0", "SSH_AGENT_PID=1766", "SHELL=/bin/bash", "XDG_CURRENT_DESKTOP=X-Cinnamon", "QT_LINUX_ACCESSIBILITY_ALWAYS_ON=1", "GDM_LANG=nl_NL", "WINDOWID=104857692", "GDMSESSION=cinnamon", "WINEDEBUG=", "LOGNAME=pjotr", "XDG_GREETER_DATA_DIR=/var/lib/lightdm-data/pjotr", "PWD=/home/pjotr/EVE/evelauncher", "GNOME_DESKTOP_SESSION_ID=this-is-deprecated", "HOME=/home/pjotr", "VTE_VERSION=4205", "GTK_MODULES=gail:atk-bridge", "CINNAMON_VERSION=3.4.4", "QT_QPA_PLATFORMTHEME=qgnomeplatform", "GJS_DEBUG_TOPICS=JS ERROR;JS LOG", "LANG=nl_NL.UTF-8", "GTK_OVERLAY_SCROLLING=1", "XDG_SEAT=seat0", "XDG_DATA_DIRS=/usr/share/cinnamon:/usr/share/gnome:/usr/local/share/:/usr/share/", "PATH=/home/pjotr/bin:/home/pjotr/.local/bin:/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/usr/games:/usr/local/games", "QT_STYLE_OVERRIDE=gtk", "DESKTOP_SESSION=cinnamon", "DEFAULTS_PATH=/usr/share/gconf/cinnamon.default.path", "MANDATORY_PATH=/usr/share/gconf/cinnamon.mandatory.path", "TERM=xterm-256color", "DBUS_SESSION_BUS_ADDRESS=unix:abstract=/tmp/dbus-8pD37R21Ov,guid=e452b17c46c43de12def6955596d1539", "XDG_CONFIG_DIRS=/etc/xdg/xdg-cinnamon:/etc/xdg", "QTDIR=/home/pjotr/EVE/evelauncher", "XDG_SEAT_PATH=/org/freedesktop/DisplayManager/Seat0", "XAUTHORITY=/home/pjotr/.Xauthority", "QT_PLUGIN_PATH=/home/pjotr/EVE/evelauncher/plugins", "SHLVL=0", "DYLD_FALLBACK_LIBRARY_PATH=/usr/X11/lib", "LD_LIBRARY_PATH=/home/pjotr/EVE/evelauncher:", "QT_ACCESSIBILITY=1", "INSIDE_NEMO_PYTHON=", "XDG_SESSION_TYPE=x11", "SSH_AUTH_SOCK=/run/user/1000/keyring/ssh", "WINEPREFIX=/home/pjotr/.eve//wineenv", "XDG_SESSION_DESKTOP=cinnamon", "LANGUAGE=nl_NL", "XDG_SESSION_ID=c2", "SESSION_MANAGER=local/Device:@/tmp/.ICE-unix/1709,unix/Device:/tmp/.ICE-unix/1709", "USER=pjotr", "XDG_SESSION_PATH=/org/freedesktop/DisplayManager/Session0", "GJS_DEBUG_OUTPUT=stderr", "WINEDLLOVERRIDES=mscoree,mshtml=")
error 2017-07-17T21:57:02 3567 /home/pjotr/EVE/evelauncher/evelauncher Device evelauncher wine "err:module:load_builtin_dll failed to load .so lib for builtin L\"WLDAP32.dll\": libldap_r-2.4.so.2: kan gedeeld objectbestand niet openen: Bestand of map bestaat niet"
error 2017-07-17T21:57:02 3567 /home/pjotr/EVE/evelauncher/evelauncher Device evelauncher wine "err:module:import_dll Loading library WLDAP32.dll (which is needed by L\"C:\\\\tq\\\\bin\\\\blue.dll\") failed (error c000007a)."
error 2017-07-17T21:57:02 3567 /home/pjotr/EVE/evelauncher/evelauncher Device evelauncher wine "err:module:import_dll Library blue.dll (which is needed by L\"C:\\\\tq\\\\bin\\\\exefile.exe\") not found"
error 2017-07-17T21:57:02 3567 /home/pjotr/EVE/evelauncher/evelauncher Device evelauncher wine "err:module:LdrInitializeThunk Main exe initialization for L\"C:\\\\tq\\\\bin\\\\exefile.exe\" failed, status c0000135"
info 2017-07-17T21:57:02 3567 /home/pjotr/EVE/evelauncher/evelauncher Device evelauncher default Process 4713 finished with exit code 53
Leana Darkrider
Creatio -ex- nihilo
#5 - 2017-07-18 14:34:04 UTC
I get these errors when logging is running and I launch the game from the launcher:

error 2017-07-18T16:32:51 6777 /home/pjotr/EVE/evelauncher/evelauncher Device evelauncher wine "err:module:load_builtin_dll failed to load .so lib for builtin L\"WLDAP32.dll\": libldap_r-2.4.so.2: kan gedeeld objectbestand niet openen: Bestand of map bestaat niet"
error 2017-07-18T16:32:51 6777 /home/pjotr/EVE/evelauncher/evelauncher Device evelauncher wine "err:module:import_dll Loading library WLDAP32.dll (which is needed by L\"C:\\\\tq\\\\bin\\\\blue.dll\") failed (error c000007a)."
error 2017-07-18T16:32:51 6777 /home/pjotr/EVE/evelauncher/evelauncher Device evelauncher wine "err:module:import_dll Library blue.dll (which is needed by L\"C:\\\\tq\\\\bin\\\\exefile.exe\") not found"
error 2017-07-18T16:32:51 6777 /home/pjotr/EVE/evelauncher/evelauncher Device evelauncher wine "err:module:LdrInitializeThunk Main exe initialization for L\"C:\\\\tq\\\\bin\\\\exefile.exe\" failed, status c0000135"


Anyone can help me with this?
Merkwurkdigliebe
Vigrior
#6 - 2017-07-19 07:58:40 UTC  |  Edited by: Merkwurkdigliebe
Hi!

So let me preface this with saying I have no clue what your problem is and I'm too drunk to figure it out. I don't play eve anymore really but it's all a bit interesting so with that being said consider the following:

1) It looks like you've installed the launcher under ~/EVE (/home/pjotr/EVE) which is not the expected behavior. It's usually ~/evelauncher/evelauncher.sh and allowing the launcher and client to populate both ~/.eve and ~/.EVE respectively is the norm. That said nothing in your errors speak to that I'm just pointing it out.

2) Do you have lib32-libldap or the mint equiv? A question that came up a lot when I played and less people were hip to the then beta evelauncher is that you need 64bit linux but with 32bit libs... all around... Your wine, linux-header, Qt5, etc all need to be there as 32 bit because the client is 32 bit.

3) Ish. A quick googling suggests ntlm_auth >= 3.0.25 is needed to avoid outdated ldap lib issues in certain circumstances.

4) You first 2 post contained output that mostly you can ignore and consider not to be the issue at hand. The triangle square is play and stop. Going from play to stop means a failure to launch and as you've already gathered the errors from that will be in ~/.local/share/CCP/EVE/Launcher or your distro's equivalent. Post those after everything your try and post what you tried. And your directory structure. Which is somewhat questionable to me.

Good Luck!

M

Edit: reading other threads ive been in this actually is a known issue..

sudo apt-get install libldap-2.4.2:i386

https://forums.eveonline.com/default.aspx?g=posts&t=518531&find=unread

I'd post problems going forward in that thread :)
Leana Darkrider
Creatio -ex- nihilo
#7 - 2017-07-19 09:01:16 UTC
Thank you sir, you've helped me a few steps further :)

Now it's possible to start the game, but after a few minutes of playing, the game freezes and also the launcher freezes.

And I've noticed EVE has no sound. while the settings are correct and I hear spotify playing. So no, it isn't my sounds settings :)


I see the following error in the logging:
warning 2017-07-19T10:58:13 39 C:\tq\bin\exefile.exe Device blue Main Watch dog FrameTime timed out
Merkwurkdigliebe
Vigrior
#8 - 2017-07-19 19:57:16 UTC
Cool beans. That's progress anyway. So looking around it's probably a compatibility issue with your nvidia drivers/directx. It's probably just too damned fast heh. If you're not using the proprietary drivers try them or maybe even a slightly older version of them. Try switching to DX11 too it may actually work better. If your still getting crashes try fiddling w/ a few bios settings, see here:

https://forums.geforce.com/default/topic/814440/everyone-having-any-stuttering-with-a-900-series-card-come-here-and-let-us-work-together-/

I'm going to go babysit my hangover, good luck!

M