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EVE Launcher

 
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Launcher White box

Author
Cpt Lift-Leg Ahab
Vindicta Optime
Shadow Ultimatum
#1 - 2017-05-25 02:03:41 UTC
So far I have reinstalled the game 6 times. 3 of those times were through steam. when I start the launcher all that appears is a white box. This fix https://support.eveonline.com/hc/en-us/articles/210035165-Launcher-window-white-black-or-transparent-
doesn't work for me at all. Anyone have any ideas?
Torch4893
Antiquated.
#2 - 2017-05-25 07:10:29 UTC  |  Edited by: Torch4893
I had this problem today, this is what worked for me:
Go to [username]/AppData/Local/CCP, backup the "EVE" folder, then delete it (or just change the name). Next time you run the launcher, it won't see any data so it will make a new, clean folder and should run correctly. If you want to restore your old settings, go to the backup you made of the "EVE" folder and look for a folder in there whose name is based on your eve install directory (for example, default in Win7 will be something like "c_program_files_(x86)_ccp_eve_tranquility"). This folder contains your settings, so copy that folder from your backup into the new EVE folder at [username]/AppData/Local/CCP/EVE.

Note that I did this after reinstalling the launcher and attempting the fix posted here:
https://support.eveonline.com/hc/en-us/articles/210035165-Launcher-window-white-black-or-transparent-
I don't think it is necessary to do that fix and reinstall first, but I cannot be sure.
I'm on Windows 7 x64, and directories may be different on a different OS.

FWIW, debug.log said "Failed to load G:\EVE\Launcher\resources\qtwebengine_devtools_resources.pak", so I'm guessing that the Qt software that actually renders everything in the launcher wasn't working and a forced reinstall of it was needed.
Cpt Lift-Leg Ahab
Vindicta Optime
Shadow Ultimatum
#3 - 2017-05-26 02:51:55 UTC
Thanks! I will try that
Paige Booker
Ministry of War
Amarr Empire
#4 - 2017-05-28 02:42:00 UTC
Neither of these things worked for me