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Devs why was remaining game time removed?

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Matthias Ancaladron
Imperial Shipment
Amarr Empire
#1 - 2017-05-22 03:12:30 UTC
There is no longer any indication on my login screen or character sheet about how many days I have remaining.

It used to be there and now it's just gone for no reason, so I have no idea when my times gonna run out.
That's important info to have access too.

...

...

So why?
Steve Ronuken
Fuzzwork Enterprises
Vote Steve Ronuken for CSM
#2 - 2017-05-22 03:25:05 UTC
https://community.eveonline.com/news/patch-notes/patch-notes-for-119.5-release

Quote:

Removed the incorrect Omega subscription expiry timer in the character selection screen until it is fixed. You can see an accurate expiry date on your account management page

Woo! CSM XI!

Fuzzwork Enterprises

Twitter: @fuzzysteve on Twitter
ISD Stall
ISD STAR
ISD Alliance
#3 - 2017-05-22 06:05:00 UTC
As Steve wrote, it was removed as there are ongoing issues and have been for a while with the display. It was made worse by the latest release. For now you can look at your remaining time on this page: https://secure.eveonline.com/AccountManMenu.aspx

Alternatively, third party tools can also pull your remaining subscription time through Eve's various API systems.

ISD Stall

Member, STAR & CCL

Interstellar Services Department.

SEE YOU ON THE NEW FORUMS
Matthias Ancaladron
Imperial Shipment
Amarr Empire
#4 - 2017-05-22 07:40:54 UTC
Thank you that's been driving me nuts and I was getting really angry over it.
Didn't know there were new patch notes out.
Nana Skalski
Taisaanat Kotei
EDENCOM DEFENSIVE INITIATIVE
#5 - 2017-05-22 07:41:55 UTC
Its looks rather pathetic to tell people to use third party tools, using your own API system, because you cant deal with programming it into your first party application.

Looks like you really dont love your clients that dont ever use third party applications.

ᴇᴠᴇʀʏ ᴘᴀʀᴛ ᴏғ ᴀ ɢᴀᴍᴇ ʜᴇʟᴘs ᴛᴏ ᴛᴇʟʟ ᴀ sᴛᴏʀʏ 📕

ᴡʜᴇʀᴇ ɪs ᴀɴɢʀʏ ᴄᴏɴᴄᴏʀᴅ ɢᴜʏ ᴡʜᴇɴ ʏᴏᴜ ɴᴇᴇᴅ ʜɪᴍ

ᴏsᴘʀᴇʏ 🚀

≡⋁≡ ♥
Ann Eyvarsdottir
The Darwin Initiative
#6 - 2017-05-22 11:05:32 UTC
Actually, I don't have correct (and on several accounts no) expiration timers via the API.
Indahmawar Fazmarai
#7 - 2017-05-22 14:00:01 UTC
Nana Skalski wrote:
Its looks rather pathetic to tell people to use third party tools, using your own API system, because you cant deal with programming it into your first party application.

Looks like you really dont love your clients that dont ever use third party applications.


Well, probably it's a matter of Team A accidentally breaking the work of Team B upon which functioned the work of Team C, and none of them knowing each other's work. Now they need to figure what's broken, where and why, and how to unbreak it without breaking anything else, and decide what will stop being done while they fix the mess.
Matthias Ancaladron
Imperial Shipment
Amarr Empire
#8 - 2017-05-22 18:02:32 UTC
Indahmawar Fazmarai wrote:
Nana Skalski wrote:
Its looks rather pathetic to tell people to use third party tools, using your own API system, because you cant deal with programming it into your first party application.

Looks like you really dont love your clients that dont ever use third party applications.


Well, probably it's a matter of Team A accidentally breaking the work of Team B upon which functioned the work of Team C, and none of them knowing each other's work. Now they need to figure what's broken, where and why, and how to unbreak it without breaking anything else, and decide what will stop being done while they fix the mess.


Hopefully it's soon because it's been broken for 6 months almost and would show negative game time for alpha accounts.

Although personally I suspect it was intentional to try and scare new players to subscribe the first time they noticed it when they saw they had less than one day of game time remaining and might not be able to play.
Chan'aar
State War Academy
Caldari State
#9 - 2017-05-22 21:39:28 UTC
With the new PLEX patch the ability to see how much game time you have remaining was also removed from the character sheet.

So yeah no way to see how much time you have left without using the website. Ugh
Matthias Ancaladron
Imperial Shipment
Amarr Empire
#10 - 2017-05-22 21:46:36 UTC  |  Edited by: Matthias Ancaladron
Chan'aar wrote:
With the new PLEX patch the ability to see how much game time you have remaining was also removed from the character sheet.

So yeah no way to see how much time you have left without using the website. Ugh


I see that, but my initial outrage (on this particular issue) was over my thinking this was intentional removed to prevent people from knowing they'd run out to scare people into over buying when they didn't need it or subscribing. If I said that they would have just locked my thread without answering me first. My launcher never updated so I wasn't aware there was a new patch out. It was my mistake.
If it's to fix the glitch I don't mind as much though its still a huge nuisance considering there's no ingame browser now.
Ann Eyvarsdottir
The Darwin Initiative
#11 - 2017-05-23 08:28:33 UTC
Matthias Ancaladron wrote:
Chan'aar wrote:
With the new PLEX patch the ability to see how much game time you have remaining was also removed from the character sheet.

So yeah no way to see how much time you have left without using the website. Ugh


I see that, but my initial outrage (on this particular issue) was over my thinking this was intentional removed to prevent people from knowing they'd run out to scare people into over buying when they didn't need it or subscribing. If I said that they would have just locked my thread without answering me first. My launcher never updated so I wasn't aware there was a new patch out. It was my mistake.
If it's to fix the glitch I don't mind as much though its still a huge nuisance considering there's no ingame browser now.


Going by my plex based station trading, I don't think it's hurting CCP ...
ISD Stall
ISD STAR
ISD Alliance
#12 - 2017-05-23 08:38:08 UTC
So, I talked to some of the people within my support team today,

If you are paying for your account with a non-recurring subscription (Usually PLEX), you should still get the emails at about one week and less than one day to remind you as well.

I hope this helps.

ISD Stall

Member, STAR & CCL

Interstellar Services Department.

SEE YOU ON THE NEW FORUMS
Nana Skalski
Taisaanat Kotei
EDENCOM DEFENSIVE INITIATIVE
#13 - 2017-05-23 09:09:12 UTC
ISD Stall wrote:
So, I talked to some of the people within my support team today,

If you are paying for your account with a non-recurring subscription (Usually PLEX), you should still get the emails at about one week and less than one day to remind you as well.

I hope this helps.

Thank you.

But you know... sometimes its good to say how you really feel, what is the real issue here.
You are making me think of how hard it was to get someone make Omega time counter working in the first place.

And now you will have to deal with a lot of people, you will help people get notifications, you will reply to a ginormous amount of support tickets filled with who knows what, and all of that because someone was not being able to get those things to work in the first place. I imagine the guy responsible for all this mess went on a holiday and is now sipping martini on some desert island, because he cant be bothered.

Guess why I think so? I have some life experience. 😒

ᴇᴠᴇʀʏ ᴘᴀʀᴛ ᴏғ ᴀ ɢᴀᴍᴇ ʜᴇʟᴘs ᴛᴏ ᴛᴇʟʟ ᴀ sᴛᴏʀʏ 📕

ᴡʜᴇʀᴇ ɪs ᴀɴɢʀʏ ᴄᴏɴᴄᴏʀᴅ ɢᴜʏ ᴡʜᴇɴ ʏᴏᴜ ɴᴇᴇᴅ ʜɪᴍ

ᴏsᴘʀᴇʏ 🚀

≡⋁≡ ♥
Cypherous
Liberty Rogues
Aprilon Dynasty
#14 - 2017-05-23 11:52:23 UTC
Nana Skalski wrote:
Its looks rather pathetic to tell people to use third party tools, using your own API system, because you cant deal with programming it into your first party application.

Looks like you really dont love your clients that dont ever use third party applications.


What 3rd party tools, the links at the top lead to the official account management page hosted by CCP games, all that has been said is that 3rd party tools "can" still see that information, you can just use the links provided instead :P
Nana Skalski
Taisaanat Kotei
EDENCOM DEFENSIVE INITIATIVE
#15 - 2017-05-23 12:35:34 UTC  |  Edited by: Nana Skalski
Cypherous wrote:
Nana Skalski wrote:
Its looks rather pathetic to tell people to use third party tools, using your own API system, because you cant deal with programming it into your first party application.

Looks like you really dont love your clients that dont ever use third party applications.


What 3rd party tools, the links at the top lead to the official account management page hosted by CCP games, all that has been said is that 3rd party tools "can" still see that information, you can just use the links provided instead :P

Actually Ann Eyvarsdottir said about not seeing correct information there in 3rd party, few posts above. As for account, I have seen some people complaining it doesnt work there also.

GM's must have a lot of work. I think they should just throw it all and go shoot this monument CCP made in Iceland. Maybe someone inside CCP will change his mind about delivering half baked patches.

ᴇᴠᴇʀʏ ᴘᴀʀᴛ ᴏғ ᴀ ɢᴀᴍᴇ ʜᴇʟᴘs ᴛᴏ ᴛᴇʟʟ ᴀ sᴛᴏʀʏ 📕

ᴡʜᴇʀᴇ ɪs ᴀɴɢʀʏ ᴄᴏɴᴄᴏʀᴅ ɢᴜʏ ᴡʜᴇɴ ʏᴏᴜ ɴᴇᴇᴅ ʜɪᴍ

ᴏsᴘʀᴇʏ 🚀

≡⋁≡ ♥
Zachri
The Darwin Foundation
#16 - 2017-05-23 13:10:05 UTC
Nana Skalski wrote:
Cypherous wrote:
Nana Skalski wrote:
Its looks rather pathetic to tell people to use third party tools, using your own API system, because you cant deal with programming it into your first party application.

Looks like you really dont love your clients that dont ever use third party applications.


What 3rd party tools, the links at the top lead to the official account management page hosted by CCP games, all that has been said is that 3rd party tools "can" still see that information, you can just use the links provided instead :P

Actually Ann Eyvarsdottir said about not seeing correct information there in 3rd party, few posts above. As for account, I have seen some people complaining it doesnt work there also.

GM's must have a lot of work. I think they should just throw it all and go shoot this monument CCP made in Iceland. Maybe someone inside CCP will change his mind about delivering half baked patches.


Same issue here. Getting the idea there's some miscommunication internally, or something else. Had a petition where the GM told me I was still able to see correct counters through the API, using Third Party Tools like Evemon.

Well, no. Some accounts give an active status through the API but with an expired date. Some give an expired status with a date in the future. Some give an expired status with a date in the past. Yet all are Omega active.

So I had a look at some other Third Party Tools, surprisingly it's the same deal there.


It *is* kind of funny that it coincides with a lot of MT changes and a compensation transition (Aurum/Plex) and special offers. But hey, no need for paranoia right. If CCP were out to get you they'd take you to lunch first I trust. Shalimar would be nice. Just saying.