EVE General Discussion

Being head PR for years and never having actually posted much, to a point where she had to explain who she was in her first appearance, probably didn't help much.

Senior Director of Public Relations and Communication
CCP Games

Valerie Massey, Senior Director of Public Relations and Communication, CCP - Since she zoomed onto the information highway over a decade ago with a staggering dial-up connection of 2400 baud, Val Massey merged into the MMO fast lane and never looked back. Initially writing pro bono for portal sites like Stratics and Game Spy, her career began in earnest in 2002 as the premier community manager for EVE Online. After a two-year stint at NCsoft, where she initiated the community efforts for Tabula Rasa and Auto Assault, she returned to CCP in 2006 to create their first in-house public relations division. In 2008, that division was expanded to include community relations. Somewhere along the way, she coined the phrase, “Online communities are like the Hotel Californias of the Internet. You can log out, but you can never leave.” A native Texan, Ms. Massey attended San Jacinto College and resides in Austin.

http://schedule.gdceurope.com/speaker/Valerie-Massey

Speaker/s: Valerie Massey (CCP Games)
Day / Time / Location: Wednesday 3:00- 3:25 Congress Saal 3, 4th Level
Track / Duration / Format: Community Management Summit / 25-Minute / Lecture
GDC Vault Recording: Video Recorded
Description:

It’s a jungle out there! Drawing on a decade of community relations experience and the wisdom gleaned from the “Jurassic Park” trilogy, CCP’s Val Massey presents 10 valuable lessons every customer care professional should commit to memory.

Takeaway: New or aspiring community relations and customer support professionals will gain a deeper understanding of the sometimes not-so-subtle nuances that the job entails, and how challenging but rewarding it can be. For veterans, it’s a refresher course and affirmation that says, “You’re not crazy, it really is like this.”

Being the PR person on duty during the biggest PR debacle in the history of MMOs probably didnt help her job security.

Although its probably not fair - I think this was 99% Hilmars fault.

I wonder how many “likes” I would have had from that thread alone if the old new forums had been working at the time…

Damage Control???

They are hoping to Nano there way around the issue and didn't fit one so they could add more Banstabilyzers.

Logically he thought no EVE Players followed him on Twitter and would catch the post.

Logically when CCP says they won't do something and stabs the Players in the back, logically we should not ask them to stop twisting the Knife let alone pull it out.

Logically you should bend over now.

When I wrote this I imagined a Vegabond with a Troll Face and the words CCP written along the side.

I was pretty pissed I gotta say.

That about covers it. I am glad I love CCP again. I Re-Subbed and everything. =)

Well the NGE for SWG was a complete change to the game and it's mechanics. And this after the mechanics and game had already been changed once before. The rage and hatred during the NGE change was justified and SOE deserved what they got for that one.

Incarna was entirely different. There was nothing that was game changing on a mechanical level. The rage and hatred displayed in EvE over Incarna was hardly justified and mostly a bunch of ignorance over features that could be easily ignored.

Rage about what was said by CCP in "Greed is Good" or whatever, fine. Just about everything else was just blind rage.

OP your troll is 1/10 for opening scabs that were mostly skin by now, but thanks for digging in your fingernails and drawing blood again anyway, the sharks are responding to the chum already.