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How is the New EVE store even worse than the old one?

First post
Author
Keno Skir
#21 - 2017-01-24 17:32:31 UTC
Works out approx £20 to get a LANYARD in the Uk, which is a complete rip off quite obviously.

Every single issue the players raised with the previous incarnation of the EvE Store has been repeated. Literally one of the stupidest business models i have ever encountered.

With STREAMS of people begging CCP to make it reasonably priced, they have made it exactly the same total failure as before, and there is literally no reasonable excuse since other smaller company's shipping prices are a fraction what EvE Store prices are for same delivery options.

Bad show CCP, bad show Pirate
Galaxy Duck
Galaxy Farm Carebear Repurposing
#22 - 2017-01-24 17:51:49 UTC
I wouldn't even mind paying these prices if the stuff was actually good.

Lulu Lunette
Savage Moon Society
#23 - 2017-01-24 17:57:38 UTC
I'm sure that CCP really appreciates all of the feedback here. (ღ˘⌣˘ღ) We really do have a great community. (ღ˘⌣˘ღ)

@lunettelulu7

Nana Skalski
Taisaanat Kotei
EDENCOM DEFENSIVE INITIATIVE
#24 - 2017-01-24 18:25:55 UTC
Mara Pahrdi
The Order of Anoyia
#25 - 2017-01-24 19:26:39 UTC
Keno Skir wrote:
Bad show CCP, bad show Pirate

That's not quite fair, as they did meet your expectations, didn't they? Twisted

Remove standings and insurance.

Keno Skir
#26 - 2017-01-24 19:30:18 UTC
Lulu Lunette wrote:
I'm sure that CCP really appreciates all of the feedback here. (ღ˘⌣˘ღ) We really do have a great community. (ღ˘⌣˘ღ)


Seriously though CCP had a metric sh*t-tonne of feedback, 99.9% of which will have been "why is delivery 20x as expensive as it should be?". Result is that we have exactly the same thing again.

Also, someone over on Reddit just mentioned the web store has been taking credit card payments from orders that havn't even been submitted yet, charging them based on the draft order before end confirmation. Also they have a total of 4 employees and none of them are assigned to customer service.

I mean there's never been any point in complaining, but there you have it..

Shamefuru dispray CCPeez

I'm well up for an EvE Hoodie, good job there are "other" sites selling things with EvE written on them... With totally normal shipping prices..... Roll

Just wish i could support the game i love without being robbed blind in the process.
Jacques d'Orleans
#27 - 2017-01-24 19:34:59 UTC
After looking into the shop, there is nothing of anykind of interest to me. The ledger maybe, but that's it.

Where are the cool jackets?
Where are the COOL T-shirts?
Where is the cool stuff to put on my wall?
Where are the cool things to put on my desk?

Did anybody at CCP, even cared much enough to develop a business model or even a somekind of a concept about that shop?
Hello? CCP? Hello, is anybody home? *tumbleweeds*
I'm pretty sure it was more like, "We still have all that old employee stuff in the basement, what should we do with it? Hey, lets make a shop."
A EvE shop with quality Brand products, be it from own design or licensed artists could be a gold mine.
But that shop right now?
Seriously, CCP, SERIOUSLY?
Chainsaw Plankton
FaDoyToy
#28 - 2017-01-24 21:34:13 UTC
Elmund Egivand wrote:
The Musterbrand jackets were great. Why not bring those back?

I have the guristas lowsec hoodie and the caldari ops jacket, 11/10 would recommend.

@ChainsawPlankto on twitter

Algarion Getz
Aideron Corp
#29 - 2017-01-24 21:40:12 UTC
Elenahina wrote:
Algarion Getz wrote:
Drago Shouna wrote:
I'd probably buy stuff, but there's no way i'm prepared to pay that much postage to the UK.

Same. The postage costs more than the stuff im intersted in.

Isn't that pretty much true no matter where you shop? Hell free shipping was the only reason I'm on amazon prime. The streaming is a bonus.

Err no? Here in Europe Amazon ships for free if the value of the products is over 29€. You dont need Amazon Prime.
In smaller online shops shipping usually costs 3 - 9€.

In the EVE store shipping costs 24€ (cheapest option). The shirt i want costs 19€.
Indahmawar Fazmarai
#30 - 2017-01-24 21:41:51 UTC  |  Edited by: Indahmawar Fazmarai
Meanwhile in Redbubble land...

https://www.redbubble.com/es/shop/rixx+javix

Rixx Javixx's store. There's no CCP copyrighted stuff in it, but otherwise it's the kind of EVE related swag you'd expect from a game shop, and the delivery prices are Redbubble's, so they're quite sensible.

It's the kind of thing you'd expect CCP to do with their IP but hey... !!CCP!!
Neuntausend
Republic Military School
Minmatar Republic
#31 - 2017-01-24 21:56:54 UTC
Algarion Getz wrote:
Err no? Here in Europe Amazon ships for free if the value of the products is over 29€. You dont need Amazon Prime.
In smaller online shops shipping usually costs 3 - 9€.

In the EVE store shipping costs 24€ (cheapest option). The shirt i want costs 19€.

I assume they ship from Iceland? In that case shipping would be that expensive. But then one would have to wonder why? It should not be difficult to get someone to put a couple of prints on shirts and hoodies and other swag somewhere more central in Europe or the Americas.

I do not think they produce these inhouse anyway, so why not partner up with someone who doesn't live on a frozen rock at the ass-end of nowhere?
Jacques d'Orleans
#32 - 2017-01-24 22:12:37 UTC
Neuntausend wrote:
Algarion Getz wrote:
Err no? Here in Europe Amazon ships for free if the value of the products is over 29€. You dont need Amazon Prime.
In smaller online shops shipping usually costs 3 - 9€.

In the EVE store shipping costs 24€ (cheapest option). The shirt i want costs 19€.

I assume they ship from Iceland? In that case shipping would be that expensive. But then one would have to wonder why? It should not be difficult to get someone to put a couple of prints on shirts and hoodies and other swag somewhere more central in Europe or the Americas.

I do not think they produce these inhouse anyway, so why not partner up with someone who doesn't live on a frozen rock at the ass-end of nowhere?


Quote from shop page: "The EVE Online store is operated by CCP’s merchandise partner, Development Plus Inc. " end quote

AFAIK Novato, CA is still part of the Peoples Republic of California.
Neuntausend
Republic Military School
Minmatar Republic
#33 - 2017-01-24 22:43:40 UTC
Aye, just checked and the shipment cost inside the US is much more reasonable. Still seems a little on the high side, but acceptable.

We'll probably have to accept that they can't please everyone. If they ship from Europe, shipping will be expensive for everyone outside of Europe too.
Jacques d'Orleans
#34 - 2017-01-24 23:58:27 UTC  |  Edited by: Jacques d'Orleans
Neuntausend wrote:
Aye, just checked and the shipment cost inside the US is much more reasonable. Still seems a little on the high side, but acceptable.

We'll probably have to accept that they can't please everyone. If they ship from Europe, shipping will be expensive for everyone outside of Europe too.


The shipping costs are not quite the problem tbh, if they would offer anything interesting to buy to begin with.
The problem is that this shop really looks like an attempt to get rid of some old CCP stuff the don't need anymore.

Edit 1: Otoh, why does this shop only have USPS as an shipment option? No FedEx, no UPS! Seriously?
And btw, CCP, how about getting a business partner who has distribution channels outside his own contry?
Sasha Nemtsov
Federal Navy Academy
Gallente Federation
#35 - 2017-01-25 00:29:14 UTC
Jacques d'Orleans wrote:


The shipping costs are not quite the problem tbh, if they would offer anything interesting to buy to begin with.

Edit 1: Otoh, why does this shop only have USPS as an shipment option? No FedEx, no UPS! Seriously?
And btw, CCP, how about getting a business partner who has distribution channels outside his own contry?


I'm not a businessman, Jacques, but could it be a 'chicken-and-egg' situation (or do I mean 'Catch-22')?

If they don't have the sales volumes they can't get attractive pricing, and they won't get those volumes if the prices seem unreasonably high (postage included)..

Looked at it, but like other folks it just didn't have that 'must-have' pull about it. An earlier comment suggested to me that someone in the company might have said ' we must have a merchandise store' or 'the players are bellyaching for a merch store', without giving it much more than business-model thought.

Another thing is that EVE's players seem generally to be quite demanding about quality. If you follow some of the comments about the work of the Art Dept, you'll see what I mean. There's a cost to quality and variety in product creation, and perhaps CCP just don't want to justify the outlay.

Either way, the store is disappointing and didn't make me reach for the plastic. Some of the earlier suggestions in this thread are excellent, but, well, what I said...


Mina Sebiestar
Minmatar Inner Space Conglomerate
#36 - 2017-01-25 00:34:08 UTC
Watch / Cap / Backpack in that order is something id consider buying

Well backpack if it had room for 17" and rain cover within it self and only EvE without online part.

You choke behind a smile a fake behind the fear

Because >>I is too hard

Michelle Lemmiwinks Aldoweener
Pator Tech School
Minmatar Republic
#37 - 2017-01-25 03:26:15 UTC
Not funny ccccp, when you made our new Code tshirt it was sposed to read: Code Special Elite Ganker.

Ha Ha cccccp now please change the G in ganker back from W.EvilCryOops
Pix Severus
Empty You
#38 - 2017-01-25 04:43:43 UTC
Back in the day, CCP used to sell some t-shirts with simple faction logos on them. I wanted the Caldari one, but they only had it in tent size, so I asked them when they'd get some normal human sizes in, and was told: "Don't hold your breath". It's a good thing I didn't because they never got any new sizes in. Eventually they removed the store along with the t-shirt altogether, after this they started selling the Musterbrand stuff which didn't interest me.

I could have just gone to one of those "design your own t-shirt" sites and uploaded a logo, but I wanted to give my money to CCP and get something official. They just didn't want my money, however, and judging from the new store, they still don't.

MTU Hunter: Latest Entry - June 12 2017 - Vocal Local 5

MTU Hunting 101: Comprehensive Guide

Sobaan Tali
Caldari Quick Reaction Force
#39 - 2017-01-25 06:08:31 UTC
Slapping some random ship art featuring any of Eve's dozen's of ships would have sold it for me, especially now that I have some money to play around with. Hell, just look up "Eve Online" on Bing or Google and click on the images tab and use one of those pics would work. Maybe a poster or two.

That said, and to be fair, they just got it started again, so maybe after some time it'll grow with more inventory...hopefully.

"Tomahawks?"

"----in' A, right?"

"Trouble is, those things cost like a million and a half each."

"----, you pay me half that and I'll hump in some c4 and blow the ---- out of it my own damn self."

Jacques d'Orleans
#40 - 2017-01-25 06:15:29 UTC
Sasha Nemtsov wrote:
Jacques d'Orleans wrote:


The shipping costs are not quite the problem tbh, if they would offer anything interesting to buy to begin with.

Edit 1: Otoh, why does this shop only have USPS as an shipment option? No FedEx, no UPS! Seriously?
And btw, CCP, how about getting a business partner who has distribution channels outside his own contry?


I'm not a businessman, Jacques, but could it be a 'chicken-and-egg' situation (or do I mean 'Catch-22')?

If they don't have the sales volumes they can't get attractive pricing, and they won't get those volumes if the prices seem unreasonably high (postage included)..

Looked at it, but like other folks it just didn't have that 'must-have' pull about it. An earlier comment suggested to me that someone in the company might have said ' we must have a merchandise store' or 'the players are bellyaching for a merch store', without giving it much more than business-model thought.

Another thing is that EVE's players seem generally to be quite demanding about quality. If you follow some of the comments about the work of the Art Dept, you'll see what I mean. There's a cost to quality and variety in product creation, and perhaps CCP just don't want to justify the outlay.

Either way, the store is disappointing and didn't make me reach for the plastic. Some of the earlier suggestions in this thread are excellent, but, well, what I said...




Good morning, Sasha.
I think you're absolutely right about a Catch-22 situation and also I should read that book again sometimes.
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