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Game Time on Wrong Account

First post
Author
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Esau Leo
Doomheim
#1 - 2016-12-02 08:21:38 UTC
I have multiple accounts, and like a nimrod, I put the money on the wrong account. Anyone know if CCP can or will move the money to the proper account? Or am I just better off putting more money on the right account?
Vigirr
#2 - 2016-12-02 08:24:24 UTC
Create ticket, explain the situation and they will move the remaining time. They did that for me once so it's possible.
Esau Leo
Doomheim
#3 - 2016-12-02 08:30:21 UTC
Thanks, Vigirr. :) Already created the ticket. Anyone know how long this might take, though?
Ralph King-Griffin
New Eden Tech Support
#4 - 2016-12-02 10:10:51 UTC
Esau Leo wrote:
Thanks, Vigirr. :) Already created the ticket. Anyone know how long this might take, though?

last time i did this they sorted it within 12-24 hours,
cant be certain though as i was afk after putting the ticket in,
in my experience they're prompt if they have as much detail as they need i.e. enough associated card details in the ticket for both acc's in question to obviously belong to you, makes verifying quicker.
being polite helps too Blink

Murderers of Negotiable Motivations

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ISD Max Trix
ISD Community Communications Liaisons
ISD Alliance
#5 - 2016-12-02 13:22:11 UTC
File a support ticket and CCP will look into it.


Closed

ISD Max Trix

Lieutenant

Community Communication Liaisons (CCLs)

Interstellar Services Department

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