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Issues, Workarounds & Localization

 
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Lost gifts to reclaim

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Kiddoomer
The Red Sequence
#1 - 2016-11-25 19:29:58 UTC
Hello,

I'm not sure if it is intentional or not, but the first day I logged back (yesterday) after around 8 months of unactivity, I noticed that I could claim something around 6-7 gifts, being mainly clothes and skins If I can remember well, with most of the stuff having around 47 days left to claim them.

But since I'm still unsubed for now since I just wanted to check the news of the game before I inject paytime around christmas, I didn't claim the gifts, because my main character here is in a wormhole citadel with T2 ships in the hangar. Because I'm an alpha account for now I cant fly these, so I though I could just wait until I resub to go back in highsec and then claim the gifts.

So the next day I logged back in, and notice only 1 gift was still available to claim, the crimson blood skin (permanent) for the Gnosis, I claimed it and use it on my character to be sure, but I really cant see why the rest of the gifts would have disappear.

In the name of Jirai 'Fatal' Laitanen : “Some capsuleers claim that ECM is 'dishonorable' and 'unfair'. Jam those ones first, and kill them last.”
Ima Wreckyou
The Conference Elite
The Conference
#2 - 2016-11-26 10:57:27 UTC
Same here. I had several gifts in the redeeming system with an expiring date in a few months, some quafe atron skin and what not. This was on 4 characters.

I figured since there will be additional gifts to redeem in the next days I will make the trip back to HQ this weekend and redeem everything there. Now only the new gifts show up and the old ones are just gone.

Should I petition this? Once or with every character separate?

Evil RatKid
Xian Kaioku Khardula
Viziam
Amarr Empire
#3 - 2016-11-27 19:16:58 UTC  |  Edited by: Xian Kaioku Khardula
Yup, I can verify I too also lost quite a few skins due to this change. What's up with this CCP?
CCP Falcon
#4 - 2016-11-27 21:07:16 UTC
These items were removed from the redeeming system last week for those people who hadn't already claimed them:

  • Tristan Quafe Skin - Permanent
  • 1x Festival Launcher
  • 200x Barium Firework
  • 200x Copper Firework
  • 200x Sodium Firework

They were related to this promotion that was run for Euro 2016 in June.

There has been a four month window in which to claim them, and they were removed from the redeeming system because they were confusing new players who are using the redeeming system for the delivery of New Player Experience items.

CCP Falcon || EVE Universe Community Manager || @CCP_Falcon

Happy Birthday To FAWLTY7! <3
Kiddoomer
The Red Sequence
#5 - 2016-11-27 21:19:56 UTC
Oh ok, I remember seeing fireworks in the lot of the gifts that were removed.

No problem then, thread can be closed.

In the name of Jirai 'Fatal' Laitanen : “Some capsuleers claim that ECM is 'dishonorable' and 'unfair'. Jam those ones first, and kill them last.”
motie one
Secret Passage
#6 - 2016-11-27 23:37:57 UTC  |  Edited by: motie one
CCP Falcon wrote:
These items were removed from the redeeming system last week for those people who hadn't already claimed them:

  • Tristan Quafe Skin - Permanent
  • 1x Festival Launcher
  • 200x Barium Firework
  • 200x Copper Firework
  • 200x Sodium Firework

They were related to this promotion that was run for Euro 2016 in June.

There has been a four month window in which to claim them, and they were removed from the redeeming system because they were confusing new players who are using the redeeming system for the delivery of New Player Experience items.


I was very pleased to see that I had goodies in my redemption queue after reactivating a character as an alpha.

How on earth is it "less" confusing to take gifts back after a week with no warning or explaination???

My alts are all petitioning it because it certainly was not just these items. Your script may have been "overzealous" It also appears that your expiry process may not have been working for a while because both the upwell giveaway and the Iceland football reward are well over 4 months ago. And none of these items showed a timer this week indicating imminent deletion or expiry.