EVE General Discussion

They're probably bogged down at the moment with tickets, as they are after every major patch; they'll sort you out as soon as they can.

Lots of skills you cannot train, if you are an Alpha Clone

Also, if you chose a Content Pack from another race, it is completely unuseable, unlees you have an Omega Clone


CCP in their wisdom, made all people still on trial Alpha Clones

Well, you can still use them as you would use money - give them to someone else and get something nice for it. From what I picked up, the skills and ships and modules you get with those are mostly cheap odds and ends anyway, but I might be mistaken. Turn it into isk if you can't use it and buy something you *can* use.

What I wonder, though is what you mean by the 31 PLEX days. If you actually had full playtime left when the patch hit you should be able to use about anything.

Part of the package was a 30 day booster (only useable by new players), plus an extension of the trial,
I forget for how many days, 30 I think

This may have been converted to PLEX days on account (but now they don`t count on an Alpha Clone, even though they are still counting down)

The attribute booster still works, but I cannot train any of the new skills that came with the Expansion Pack, so it is wasted on limited Alpha Clone limited skills

OP is right.

From what I can discern, Content Packs, despite their nominal value in added skills/assets/aurum etc are rendered subject to the same rules of Alpha.

"Our Explorer, Colonist, Skirmisher and Industrialist Content packswill now include 20 additional free trial days, applicable once per trial account, in addition to the ships, items and AUR in the packs. To make sure those who subscribe early do not miss out, any remaining trial days will be [b]added to your subscription when you subscribe[/b]. "

https://community.eveonline.com/news/news-channels/eve-online-news/changes-to-trial-lengths-content-packs/

Specifically, including and considering the Alpha/Omega change in this update, this should mean that Content Pack players who DO subscribe (meaning sub, not plex (as far as I can discern)) should reasonably legally according to this statement of change to contract, be eligible to receive those remaining excess trial days as subbed days, once they sub.

This creates a problem though in regards to players who may use a Content pack AFTER this patch, or whom are currently using their purchased product. Meaning they would get the trial and/or the 20 additional free trial days, as transferred to gametime AFTER they subscribe, though they remain within Alpha constraints until they DO subscribe.

Since Trial no longer exists, those initial trial days can rationally be rescinded, as they where free anyways and are now replaced by Alpha, but the ADDITIONAL 20 days promised in conjunction with Content pack purchase, AFTER subbing, are intrinsic to the contract and value of the original sale for them.

TLDR: A player whom activates a Content Pack should technically receive 20 days free time WHEN they sub. Trial no longer exists. The free 15 days are gone. But the 20 additional days where promised to be translated into account time AFTER subbing a purchased Content Pack.

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In anycase, the product description of Content Packs, both on EVE official and throughout the distribution network is no longer accurate, nor representative of the product in legal terms. These product descriptions need to be corrected as soon as possible to avoid complaints/suites of all manner of false advertising/fraud.

This is a huge oversight unless this has somehow been addressed or considered in a way I have not seen or been made aware of.

Ofc the EULA and TOS largely cover CCP to make just about any change they want, but this is a serious oversight in terms of the Content Pack advertisement/product description/info proliferating throughout both CCPs and other distributors websites, as well as creating a real problem for Content Pack users at this moment whom are infact not receiving equity from the added gametime that was promised to them for their purchase.

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I think CCP can reasonably validly argue that all these Content Pack gametime expansions applied only to the previous "trial" system, as is now superceded by the alpha/omega system. But I have not seen any mention of this implication preceeding or after the change. Furthermore and more crucially, the advertisement/product descriptions of Content Packs MUST be changed immediately to represent this change in CCP contract, and I would argue CCP needs to do something to compensate existing Content Pack users for their loss in equity due to this fundamental change, inorder to maintain goodwill and fairness with clients.

Looks like a mess nobody at CCP thought about beforehand.

Right, that would be a first.

Part 3: My thoughts exactly

I have petitioned it, no reply so far

IMHO, as I have paid for Content Pack, I should be Omega Clone (because otherwise the Content pack is unworkable)

CCP TOS and EULA are so comprehensive and extensive, that there is little legal recourse.
Many parts of the contracts are objectively questionable in law but they are very difficult to litigate against due to the low base of precedents against them as of this date. Consumer rights litigation drags behind companies with far better (and more in aggregate) lawyers adding more and more clauses to their contracts (all of which you have agreed to inorder to play this game and use this service).

Lets be pragmatic about this.

You need to understand that the "free time" the Content Pack offered, applied specifically to extension of Trial time into your sub, after you sub. But Trials no longer exist.

Hence, in that line of argument, your purchase of Content Packs, alongside the promise/equity of translating your remaining Trial time + 20 days when you sub, no longer strictly applies, as Trials no longer exist.

Both the estension of remaining trial time, and the additional 20 days trial time from Content Packs, as remaining, into a sub, no longer exist. Cos trial time, upon which both are predifated, no longer exists

Furthermore, since the promise of 20 extra days for Content Packs was a CCP statement/change separately, not included in the actùal product description/advertisement they can also repeal it at anytime, rendering it null thereafter.

I dont know what to recommend to reconcile this situation, nor am I paid to come up with a solution.
Certainly CCP should release a succinct statement on this issue, change their product description/advertisement of Content packs and inform their distributors to do so also.

I can however tell you that your Content Pack alone does not qualify you for an Omega account.
Content Packs where never a subscription, in and of themselves. Sub/PLEX costs 3-4 times more.
You got the skills, you got the AURUM, you got the ships. You got and have that.
Whether you can use those or not is not really relevant.
What is of issue here, is the 20 additional days promised to Content Pack activators by CCP here, which became part of the equity purchasers/users of Content Packs paid for:
https://community.eveonline.com/news/news-channels/eve-online-news/changes-to-trial-lengths-content-packs/

The best you can hope for, is that CCP might offer some compensation for Content Pack accounts active before they make a deliberation on this, with perhaps (very unlikely) a very short grace period for other Content Pack owners to activate them.

At worst, CCP offer none.Tbh, this is likely.
In anycase, Content Packs are now massively devalued, having lost the 20 days extra.

This definitely seems to have been an oversight.

As above poster said, had I been space/rich enough, I would have bought PI Content Packs and subbed them for the extra time, for later transfer to other accounts once their skills where up and I had more ISK to do so. Plus selling AUR products for ISK. I dont even want to think about the potential for profit from skill extraction or character sale thereafter.

This opportunity is now gone and past and required investment beyond my means anyways.
GF to those that could.