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Email address not Supported

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Oodles Shipper
School of Applied Knowledge
Caldari State
#1 - 2016-11-16 09:00:15 UTC
Worked through two accounts with TFA, both with gmail. Came to do my other two accounts and get the following error. Searched the forums and couldn't see a thread with this issue.

Your email address XYZ.spam@gmail.com is unfortunately not supported by our email provider and we are unable to send/receive emails from this address. Please file a support ticket to have the issue resolved by following the link below.

It's probably because my email address has SPAM in it.
Unsupported EMail
School of Applied Knowledge
Caldari State
#2 - 2016-11-16 12:45:19 UTC
Same for me. Had to create a new account, a new character and play 10min to write here in forums.

No login on eve-websites. No email verification-mail (did it before patchday). No passwort reset.

No answer on petition.

This fucks me up. Waiting since yesterday.

Get this **** working.

In another thread i read, that this has to do with new Email-Filter and addresses like info@ does not working anymore.

CCP Logibro said ingame, that must be handled by a GM through a ticket.
Cassedy GER
Sun Explorations
#3 - 2016-11-17 06:39:47 UTC
I have the same problem with my alt account. I have an info@ in my mail address and do get the same error message. No login to account management or game possible. My petition is unanswered since 24h Shocked
Stern Arran
Pator Tech School
Minmatar Republic
#4 - 2016-11-17 09:57:12 UTC
In the same boat, mine have webmaster in email..
sendt a ticket the 15, no reply yet.
S'Lin en Tilavine
Galactic Trade Undertaker's
#5 - 2016-11-17 12:24:50 UTC  |  Edited by: S'Lin en Tilavine
2 of my acc. are with a info@ are not supported.

Thats the problem if you have your own domain?
This account with something@myowndomain.de works well.

The daily sent informationmessage ist very (not)useful. Twisted

They should remove this stupid script!

We pay for the game and we're blocked because of "not thinking".

Evil IM ANGRY Evil
Oodles Buyer
Perkone
Caldari State
#6 - 2016-11-17 14:17:45 UTC
im more frustrated that I'm paying for accounts, that due to ccp's rules, I can't access.
Sveuba Star
Center for Advanced Studies
Gallente Federation
#7 - 2016-11-17 18:08:43 UTC  |  Edited by: Sveuba Star
Hi

Same as you folks. Straight
Cannot access my 2005 account (with ongoing subscription) because my email has "info" in it.
I cant log in into ticket system or anything.
I sent ticket unlogged and I got reply that I log in and write "I still need assistance for it"
"Keyboard not detected, press F1 to continue!" anyone? Big smile

So, bunch of nonpaying players CAN access Eve, while some of PAID users cannot.
That's not very professional. Not at all!

I created this all acc just to be able to post this.
Oodles Shipper
School of Applied Knowledge
Caldari State
#8 - 2016-11-17 19:16:17 UTC
Got sorted. Got an email from a senior GM and changed my emails.
Mister Red Bull
capital Technologies
#9 - 2016-11-17 19:59:04 UTC
good news , hope on the same soon :D
email desu nosupportoro
Center for Advanced Studies
Gallente Federation
#10 - 2016-11-17 20:07:57 UTC
Hope it is the same here as well my original account is from 2007. Thats a lot of time and memories to waste for something as silly as an email address name or domain.
Cleith
The Bold and the Beautiful
#11 - 2016-11-18 15:51:45 UTC
Same problem here. My email address has "junk" in it Roll
billwhizz
Garoun Investment Bank
Gallente Federation
#12 - 2016-11-18 16:32:57 UTC
my prob is the email address i used to open my main no longer exists . i tried to sort it before the 15th but all verification mails continue to go to my non existent original email . ive filled in the account recovery form 2ce now but still no joy, tho i've had a not so helpful response asking me to check my spam folders etc on my inaccessable email address ...Ugh

on the plus side , it forced me to make an alpha account and i got to enjoy the npe first hand Big smile
Kynareth Rose
Bueno Excellente.
Fraternity.
#13 - 2016-11-18 16:41:28 UTC
My partner is having the same issue on his main account.

I find it shocking that to say people are paying for these accounts and now cant access them CCP seem to be doing nothing or very little and I haven't seen 1 reply from CCP on any thread regarding this issue.
Unsupported EMail
School of Applied Knowledge
Caldari State
#14 - 2016-11-18 17:22:33 UTC
I think they doing a great job. I am in contact with GM's but after each answer by me, it take long to get an answer back because the stack is full again :)
Iam only pissed of because this could be prevented if we told to change our email-adresses. And it took so long until someon officially said whats happend.

After i was asked to give a email for resetting the account, giving the info@ again, a GM told me that info@ and admin@ are not accedpted anymore. That took 2 day for that information.

Yesterday here https://community.eveonline.com/news/news-channels/eve-online-news/support-status-after-the-release-of-eve-online-ascension/ tCCP said to inform us today about the secret security updates with Ascension.
Nyuue
Caldari Provisions
Caldari State
#15 - 2016-11-18 18:22:47 UTC  |  Edited by: Nyuue
I never got a warning that my mail address is no longer viable and GMs seem to simply ignore the issue by giving the same 5. Reply suggestions again and again.....

I have been using this mail adress for years and running postfix servers and email security appliances for years but never have I seen that someone is denied access due to the email address.

Honestly I do not care why CCP enforces this, I just want my mail addresses changed so I can finally log in again :(
email desu nosupportoro
Center for Advanced Studies
Gallente Federation
#16 - 2016-11-18 18:37:14 UTC
Agree with above post. 5 days without a response to a ticket? Are you kidding me?? I dont care what industry your in, that's pretty bad. What is worse is that they do not even seem concerned with informing or reassuring the community that they are working on the issues that remain. I hope they will turn it around. But for now it looks like we are stuck turning to each other for help.
Sveuba Star
Center for Advanced Studies
Gallente Federation
#17 - 2016-11-18 19:39:46 UTC
I also didn't get any warning.

Yet another day passed by without any info from them, except generic reply.

Dear CCP if you don't like my (otherwise perfectly valid) email address,
I don't like your game anymore and will not support it by paying or playing.

They ARE able to take my money from address with info@email but their game CANNOT use it.
Tomorrow I'll contact PayPal and will ask my money back.

UghUghUgh
Stern Arran
Pator Tech School
Minmatar Republic
#18 - 2016-11-18 20:45:15 UTC  |  Edited by: Stern Arran
Support fixed mine now.

Updated my ticket with full name, date of birth, address, account name, chars, new email I wanted etc.
May have speeded up things
billwhizz
Garoun Investment Bank
Gallente Federation
#19 - 2016-11-18 23:45:29 UTC
i'm still locked out of my main account due to the email i registered it with back in 2011 not existing anymore. i sent in a support ticket on the 14th nov , and a follow up last night.

i am still getting the verification email sent to the old email address every time i try to log in my main. obviously i cannot verify it due to it no longer existing.

just tried again there, no joy. starting to get a little peeved at not being able to play my main for 4 days Sad


(ticket no 308655)
billwhizz
Garoun Investment Bank
Gallente Federation
#20 - 2016-11-18 23:51:12 UTC
Stern Arran wrote:


Updated my ticket with full name, date of birth, address, account name, chars, new email I wanted etc.
May have speeded up things


i've done this twice already 1st time on the 14th i think it was . got auto response last night ''check spam folders, whitelist customer support address etc '', but no reply to my following email yet .

how hard can it be to change a flippin email address ? Roll
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