Issues, Workarounds & Localization

Hey All. This was in fact an issue when logging in, the queue sometimes was not processed correctly. So one skilled trained and used up all the SP meant for the whole Queue. We have since patched this issue. The condition as to why this happened to just some people has been hard to figure out.

At the moment we are working on a script that will compensate all users for their SP loss on their queue. I will keep people posted on the progress.

Yes thank you. Looking forward to the fix.

Thank you very much for acknowledging the problem in public, and keeping us updated.

One of my characters had Torpedo Specialization level 5 training (an 8x skill) but it's showing through the API as having 2,449,505 SP (the max SHOULD be 2,048,000 so it has an extra 401,505 SP applied to it.)

I suppose that's part of this problem?

Well, here's hoping those of us affected get unallocated skillpoints for the affected values so we can re-apply those to the skills we wanted to train. And hey, if CCP is feeling generous, maybe even a few SP more to say "Sorry for the trouble."

Thanks again!

Edit/Update: Logged into that character. Couldn't see Torpedo Specialization in the skills window under Missiles at all unless I specifically put the name into the search bar, then it appeared, and hovering over it, I see it as having 2,449,505 out of 2,048,000 SP, just as the API showed it.

I posted this in another thread but I'll repost it here to add to the info.

My skill queue had Transport Ships 4 followed by Gallente Battleship 4 and 5, and when I logged in I expected TS 4 and GalBS 4 to be completed and be partway into GalBS 5, but instead I ended up with only TS 4 completed and GalBS 4 as the active training skill with 0% completed. Transport Ships should have had no more than 271,530 SP in it (rank 6 level 4 completed) but it had 634,350 SP despite never having TS 5 in the skill queue. That extra 362,820 SP should have gone to Gallente Battleship. Since I am currently training those skills at 2520 SP/hr, that is 144 hours / 6 days of SP that went to the wrong skill.

Mistakes happen, what's important is that you're working on making it right and you're being open and communicative about it. Honestly, we couldn't ask for a better response.

Thanks!

Most definitely. We will give the loss SP as unallocated.

Well in my case I expect it means that all of the skills I had formerly trained that got readded to the queue and are currently training will be awarded as surplus SP to be otherwise allocated, because I'm not messing with a thing related to the skill queue unill this is resolved.

e. or as was stated already by CCP

Maybe CCP is fixing this.

But the play time is lost... the subscription should be reimbursed...

It is probably too much to ask, but is there an ETA for when a fix will be available? I have four accounts and all suffer from this. I don't feel confident to play with the skill training without a fix.

Edit:

I went through EveMon and found things like this.

Image

But this also shows another problem - I had never intended to train Minmatar Drone Specialisation to 5. As you can see from the other specialisations, I stopped at 4. When Eve dumped SPs into this skill, it brought it over 5.

So, I've not only lost 1 182 786 SP to this skill. I've lost an additional 1 053 725, for a total of 2 236 511 sp. I never intended to spend that on this specialisation skill.

Would it be possible to reset this sort of situation?

I was in the process of purchasing a Character via the bazaar rules from a mate.

We brought the account online with a Plex, so 30days sub. For that 30 days, we cued up approx 30days worth of training. This included the following:

Command Center upgrades 4
Interplanetary Consolidation 4
Remote sensing 3
Planetary 3
Gallente Industrial 5

Now over the last 28 days or so it trained through all of that, and by the day of the Expansion release it had approx 18 hours of Gallente Industrial 5 left and approx 3 days of sub left.

We were going to transfer the character after the expansion was released.

The expansion is released we login, and find that the character has lost ALL of the training it did for the previous 28 days, and is in the process of retraining the skill cue again.

After spending about 20mins going through trying to understand where the skillpoints had gone, and please be ware according tot he API it hasn't lost any SP, its just not on the skills we had cued up, we found that the character had skilled Command center upgrades 5 completely and we suspect some SP has gone onto other skills as well.

Because of this issue, we held off on the transfer of the character and petitioned CCP due to the issue. The account has NOW dropped to Alpha clone status, and stopped skilling all together because the skills in the cue are Omega skills.

So not only have we lost the skills we cued, we have wasted 30days worth of sub and now have to plex the account again to be able to carry out the character transfer as previously planned, mainly because CCP has yet to respond to the support ticket.