Issues, Workarounds & Localization

Cant access my main account, because I dont get any e-mail from CCP.
As the e-mail behind that account is a custom setup, I can view the mailservers log files. There are no incoming connections. CCP's zendesk support mails come through .. CCP you ****** up!

Now if you could FIX YOUR **** so that I can login to my null sec CEO again ..

iv got 8 accounts assigned to a Hotmail account that has blocked me from being able to accsess it which naturaly is convineint, ticket sent in and just waiting on the responces for it will update when I get more info

EDIT

I just got my accounts back and would like to thank the GM's for their hard work and quick action on this subject

o7

Getting automated replies. R.I.P. my account.

CCP working hard to provide maximum account security. In fact my account is so secure now that i cant even access it myself! Thanks CCP, keep up the good work, and don't worry, we dont need any information or updates on the issue.

To those who have received assistance, how long did you wait in total? Did you get any compensation in game time? I'm going on 32 hours without access to my other paid account and no word about how long I'll have to keep waiting. Wasted my time yesterday checking the ticket and email every so often because authentication codes could come late at any time but are only good for "10 minutes".

More information please. Set expectations or even just give us warnings that this may take a few days to sort out. It's common f'ing courtesy.

Hello, still no answer after 23h for 14 of my accounts which emails were verified.

You said you required people to "have a verified adress" : https://puu.sh/sdFWU/4da546e004.png

Good thing I did, and still had to enter codes but I don't have access to thes accounts' mail anymore. You didn't say: make sure you are able to verify your already verified email for no reason.


I'm not mentally deficient and my password isn't qwerty123. I don't need your "security", I'm pretty sure nobody wants it.


Also last time I did a petition I had to wait for 10 days to get a response, I hope this will be faster.

vOv

No doubt CCP falcon will reply soon like in another thread telling people not to rant as it's against the rules. Before you do that falcon, I ve had this account for over ten years and used the forums about 4 times... I am not a ranter I just can't believe the lack of support here for an issue you must have expected a multitude of tickets on. Instead of telling people off for writing in the forum get you support people to do their job or at least me access to the account I can cancel the credit card payments

well

17th , day 3 no access to any of may PAYING accounds , good that all those F2P can play the game ...

i just don't see the issu why they block out info@ emails , its a perfect working e-mail , its the same email as my paypall accound where i pay the game time with

and nog i feel like i'm a criminal as i got a ticket reply (yes yes a reply on my info@ email) that i have to prove it are my accounds ?

so fast recalc

my registerd email is a perfect working info@
my paypall is he same info@ email
i have my login
i have my pasword

but still you need proof its my accound ?

i guess its a auto respond ... try to read the problems and not get rid of us wit auto emails.

Hi,

Unfortunately, emails beginning with info@; mail@; admin@, etc. are not supported. If needed, I can change the email address on your account to re-enable access once we verify ownership.
In order to do this, I need to ask a few questions that will help me to establish that you are the account owner. Please provide the information listed below, and note that it is vital that it is as accurate and detailed as possible.
1. The full name used when the account was created (Your own name).
2. The date of birth registered at account creation. (Your own date of birth).
3. The email address used when the account was registered.
4. The username of the account.
5. The names of the characters located on the account.
6. The CD-key used to create the account (If a CD-key was used).
7. The last 4 digits of the credit card used to pay for the subscription (If a credit card was used).
8. The billing address for the credit card used to pay for the subscription (If a credit card was used).
Once received and verified all these details, I should be able to change the email address on your account.
Best Regards,

i'm here playing from 2003 , and this is wat i get now as a good thank you

come on

fustrated , its just a mather of time my forum accound refreshes and i'm also done then on the forum

Come on I just want to buy plex to upgrade my account and I cant from 24 hours. Stuck on this Email address verification required. I have steam account and I even get the message and everything and it says Thank you for verifying your mail but it send me back to the Edit Account Information on the web every time to verify my email again.

Pls can someone help me pls.

My old hotmail account dos'nt exist anymore as its been over 190 days since i looked at it.How the hell do i get my alt back on CCP?