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Launcher white screen.

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HeXxploiT
Doomheim
#21 - 2016-11-19 17:00:30 UTC  |  Edited by: HeXxploiT
Alright I finally found a solution although i haven't the slightest clue why it works. After eliminating everything on my rig that said eve or ccp, reinstalling multiple times, making sure the registry was cleared of any old entries and messing with all sorts of network settings and failing I finally tried installing through steam and it works. Possibly a different launcher version but i didn't look as i'm sick of working on this and all i care about is that it works lol...
N3ught1e Talie-Kuo
Garoun Investment Bank
Gallente Federation
#22 - 2016-11-21 13:22:13 UTC  |  Edited by: N3ught1e Talie-Kuo
The issue remains the same "Couldn't get GUI version info and Proxy connection refused". Until I got this prompt on the second attempt to login as below:

Now getting "Couldn't get GUI version info Network access is disabled."

Not happy, second day, of this nonsense and no fix from support, but try this and that, and none worked. I haven't changed anything on my side,it's yours, by the way I have 2x paying accounts.

I can ping eveonline.com from cmd line, successfully. but still the same foe. "Couldn't get GUI version info and Proxy connection refused" again, even run it as Administrator. (My user has admin privs too)

I have checked my "Windows Firewall" and CCP ExeFile is allowed program, and ports to communicate through my FW. Attached screen shots for your perusal.


I have dug deep to the the C:\\EVE\SharedCache\tq\bin\exefile and this launches the old launcher, and I now get the following below:

Server: Tranquility
Unable to connect to tranquility.servers.eveonline.com on port 26000

Look forward to CCP fixing it, as I haven't made any systems/applications changes on my side.
Tobore
Dark Knight Space Command
#23 - 2016-11-25 14:29:54 UTC
Im having the same problem, just white screening then the windows box pops up says it stopped working, is there any fix for this yet? it was working fine until the update
CCP Snorlax
C C P
C C P Alliance
#24 - 2016-11-25 16:08:30 UTC
N3ught1e Talie-Kuo wrote:
The issue remains the same "Couldn't get GUI version info and Proxy connection refused". Until I got this prompt on the second attempt to login as below:

Now getting "Couldn't get GUI version info Network access is disabled."

Not happy, second day, of this nonsense and no fix from support, but try this and that, and none worked. I haven't changed anything on my side,it's yours, by the way I have 2x paying accounts.

I can ping eveonline.com from cmd line, successfully. but still the same foe. "Couldn't get GUI version info and Proxy connection refused" again, even run it as Administrator. (My user has admin privs too)

I have checked my "Windows Firewall" and CCP ExeFile is allowed program, and ports to communicate through my FW. Attached screen shots for your perusal.


I have dug deep to the the C:\\EVE\SharedCache\tq\bin\exefile and this launches the old launcher, and I now get the following below:

Server: Tranquility
Unable to connect to tranquility.servers.eveonline.com on port 26000

Look forward to CCP fixing it, as I haven't made any systems/applications changes on my side.

In a recent update to the launcher it started obeying your system settings for proxies - there is a setting in the settings dialog accessible from the E menu (Use system configuration for proxy) - try disabling that, see if it helps.

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
Kithran
#25 - 2016-11-25 18:40:04 UTC
Enabran' Tain wrote:
Every time I open the launcher its screen turns pure white and has no features.

I am completely unable to login and have been for days. There is no information available in the launcher window.

I have tried all the routine ways of circumventing the problem, Admin, restart, original EvE launcher, ETC.

Nothing works.


I am having the same issue except the box is black instead of white until I click on it.

If I do click on it I get a standard application isn't responding with options of close or wait - waiting does nothing, closing closes it.

The only way round it is to reinstall the launcher. If I do this and point it at the old shared cache everything works (i.e. all my settings are preserved) if (and this is a massive if) I choose cancel when it prompts to restart the launcher because there is a new update.

If I choose to update then it breaks again.

The next time I start the launcher its broken (has it upgraded anyway when it shut down?) and I have to install it yet again.

OS Windows 10 Professional
Launcher version (reported after install and selecting cancel) 1097946.1046
Uselesss Pig
Killing with pink power
Penguins with lasorz
#26 - 2016-11-26 04:28:14 UTC
Disabling the proxy setting fixed the issue for me.
Messiah Mozgus
Sebiestor Tribe
Minmatar Republic
#27 - 2016-11-26 05:12:41 UTC
Using the google DNS for my router's connection seems to have fixed things for me. 8.8.8.8 and 8.8.4.4. I had no issues until today. I found other people on my internet provider who also had the issue, so it's definitely regional or carrier based DNS issue.
CCP Snorlax
C C P
C C P Alliance
#28 - 2016-11-26 11:26:39 UTC
Kithran wrote:
Enabran' Tain wrote:
Every time I open the launcher its screen turns pure white and has no features.

I am completely unable to login and have been for days. There is no information available in the launcher window.

I have tried all the routine ways of circumventing the problem, Admin, restart, original EvE launcher, ETC.

Nothing works.


I am having the same issue except the box is black instead of white until I click on it.

If I do click on it I get a standard application isn't responding with options of close or wait - waiting does nothing, closing closes it.

The only way round it is to reinstall the launcher. If I do this and point it at the old shared cache everything works (i.e. all my settings are preserved) if (and this is a massive if) I choose cancel when it prompts to restart the launcher because there is a new update.

If I choose to update then it breaks again.

The next time I start the launcher its broken (has it upgraded anyway when it shut down?) and I have to install it yet again.

OS Windows 10 Professional
Launcher version (reported after install and selecting cancel) 1097946.1046

1097946 is the latest version, unless you have Beta (or Development) version selected. I would recommend switching back to Release (see https://forums.eveonline.com/default.aspx?g=posts&m=6720335#post6720335 for more details).

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
The Toxic Piratoss
Federal Navy Academy
Gallente Federation
#29 - 2016-11-26 11:49:10 UTC  |  Edited by: The Toxic Piratoss
i have the same problem like above. white screen and Checking GUI version... to that time i was using standard kind of game downloaded from official stite. after download from Steam problem is not solved. what was happen with that?

//EDIT

on 3 PC's with different OS (7/8.1/10) and other internet connections is the same
Frahja Vailonen
Deep Core Mining Inc.
Caldari State
#30 - 2016-12-01 21:31:57 UTC  |  Edited by: Frahja Vailonen
I'm having also the problem like above (white screen, "Couldn't get GUI Version Info - Network access is disabled")

Here are the results of what i've done so far:
- complete reinstall -> worked from last update until today
- starting the launcher as admin -> did not help
- Launcher settings "Use system configuration for proxy" disabled -> did not help
- Switching between various versions and languages in the lancher -> did not help, too
- changing the dns-server to "8.8.8.8" & "8.8.4.4" in the network settings -> my internet connection works - launcher produces still the white screen
- rebooting the pc several times and restarting the lancher did also not help
- ipconfig /flushdns didn't help either

Need help - i'm paying for a service i cannot use Sad

Greetings from Germany

Edit: forgot to mention that verifying the shared cache also didn't solve the problem ...
ssbn732
Brutor Tribe
Minmatar Republic
#31 - 2016-12-02 12:23:54 UTC  |  Edited by: ssbn732
Launcher was working before downtime, downtime came and went, now I have the white launcher screen with:

"This webpage is not available

ERR_CONTENT_DECODING_FAILED"

I mean, what confuses me is the launcher's been working fine for me for a week or so, then today, literally 2 hours after I used the launcher fine, it crapped out, so I'm more confused than anything right now.
Theroine
Pew Pew Pirates
#32 - 2016-12-13 11:37:06 UTC
Like the previous post, I played Eve in the morning (play on a late 2012 iMac), went and did things during the day, and came back to:

"This webpage is not available" - ERR_CONTENT_DECODING_FAILED

I have two Mac Minis that the launcher works on, but on my main machine, it's borked. I've basically gone through all the suggestions in this thread and other threads on the ERR_CONTENT_DECODING_FAILED error, to no avail.

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