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Launcher white screen.

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Enabran' Tain
Viziam
Amarr Empire
#1 - 2016-10-29 16:10:39 UTC  |  Edited by: Enabran' Tain
Every time I open the launcher its screen turns pure white and has no features.

I am completely unable to login and have been for days. There is no information available in the launcher window.

I have tried all the routine ways of circumventing the problem, Admin, restart, original EvE launcher, ETC.

Nothing works.
Enabran' Tain
Viziam
Amarr Empire
#2 - 2016-10-29 20:59:55 UTC
Anyone know what could be causing this?
Trez Ion
Ministry of War
Amarr Empire
#3 - 2016-10-29 23:35:21 UTC
Having same issue so are others.

The patch broke the launcher hardly the first time that has happened.

Hopefully this gets fixed by tuesdays patch.
Socrates Lazair
Royal Amarr Institute
Amarr Empire
#4 - 2016-10-30 01:39:51 UTC
Yeah, I'm having the same exact problem. Just an all white launcher with no way to enter your name or passwords so no way to get into the game. It was working on the 27th and quit working for me on the 28th.
Enabran' Tain
Viziam
Amarr Empire
#5 - 2016-10-30 01:56:04 UTC
Found the solution.

Have to reinstall launcher completely.
Acidcop Shardani
Hoplite Brigade
Ushra'Khan
#6 - 2016-10-30 03:17:28 UTC
Is that the solution for the old or new launcher ? Because I have no idea where I can find an old launcher for mac osx to install
Tallen Atear
Davy Jones Locker
#7 - 2016-10-31 13:56:01 UTC
Open launcher, white screen of nothing.

re-installed;

http://cdn1.eveonline.com/EveOnlineLauncher/release/EVE_Online_Launcher-2.2.999545.win32.zip

Same white Screen no longer able to log in to any of my paid accounts.

tried some older launchers from

http://cdn1.eveonline.com/EveOnlineLauncherIndex/tranquility/selfupdates.htm

yeh pretty much can't log in.

Running as usual under windows 10, but the old launcher under XP is just a white screen.

Put a support ticket in days ago, no answer as of yet. Anyone get anywhere with this issue?

Thanks,

Tallen
Juhan Utama
State Protectorate
Caldari State
#8 - 2016-11-01 00:16:37 UTC  |  Edited by: Juhan Utama
Same problem here, even after re-installation launcher is showing white screen.

Edit: Deleted opengl32sw.dll from launcher and got it working.
Juhan Utama
State Protectorate
Caldari State
#9 - 2016-11-01 01:19:38 UTC
Enabran' Tain wrote:
Every time I open the launcher its screen turns pure white and has no features.

I am completely unable to login and have been for days. There is no information available in the launcher window.

I have tried all the routine ways of circumventing the problem, Admin, restart, original EvE launcher, ETC.

Nothing works.



Deleting opengl32sw.dll file from launcher folder solved that for me.
CCP Snorlax
C C P
C C P Alliance
#10 - 2016-11-01 12:00:13 UTC
Juhan Utama wrote:
Enabran' Tain wrote:
Every time I open the launcher its screen turns pure white and has no features.

I am completely unable to login and have been for days. There is no information available in the launcher window.

I have tried all the routine ways of circumventing the problem, Admin, restart, original EvE launcher, ETC.

Nothing works.



Deleting opengl32sw.dll file from launcher folder solved that for me.





A better workaround is to set an environment variable called 'QT_OPENGL' to 'desktop'. The dll will be restored on the next update, but this environment variable forces the launcher not to use software rendering.

See http://www.computerhope.com/issues/ch000549.htm if you are unsure of how set environment variables.

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
Nana Skalski
Taisaanat Kotei
EDENCOM DEFENSIVE INITIATIVE
#11 - 2016-11-01 13:57:19 UTC  |  Edited by: Nana Skalski
CCP Snorlax wrote:
Juhan Utama wrote:
Enabran' Tain wrote:
Every time I open the launcher its screen turns pure white and has no features.

I am completely unable to login and have been for days. There is no information available in the launcher window.

I have tried all the routine ways of circumventing the problem, Admin, restart, original EvE launcher, ETC.

Nothing works.



Deleting opengl32sw.dll file from launcher folder solved that for me.





A better workaround is to set an environment variable called 'QT_OPENGL' to 'desktop'. The dll will be restored on the next update, but this environment variable forces the launcher not to use software rendering.

See http://www.computerhope.com/issues/ch000549.htm if you are unsure of how set environment variables.

I dont have such variable, i made user and system variable called like that and i set it to desktop and doesnt work. What do now? Whitescreened today. :P

Oh nevermind, I have now uninstalled everything and I am performing clear install from zero. Its installing now thru this new launcher.

EDIT: Game installed and I can play.

ᴇᴠᴇʀʏ ᴘᴀʀᴛ ᴏғ ᴀ ɢᴀᴍᴇ ʜᴇʟᴘs ᴛᴏ ᴛᴇʟʟ ᴀ sᴛᴏʀʏ 📕

ᴡʜᴇʀᴇ ɪs ᴀɴɢʀʏ ᴄᴏɴᴄᴏʀᴅ ɢᴜʏ ᴡʜᴇɴ ʏᴏᴜ ɴᴇᴇᴅ ʜɪᴍ

ᴏsᴘʀᴇʏ 🚀

≡⋁≡ ♥
Falin Whalen
Federal Navy Academy
Gallente Federation
#12 - 2016-11-05 05:44:59 UTC  |  Edited by: Falin Whalen
Well, I was having the same issue, deleted and re installed, and it still whitescreened again, tried it again just now, and however now it no longer white screens,Big smile it just doesn't have where I put in the account name and password.
Sad

Can you just stop screwing around and bring back the eveexe.exe file loggin again? I would like to play eve with my friends please.

"it's only because of their stupidity that they're able to be so sure of themselves." The Trial - Franz Kafka 
Insistence
State Protectorate
Caldari State
#13 - 2016-11-11 02:28:43 UTC
soo.. i have a extremely similiar problem. same issue except black screen.

steps taken to resolve issue:

reinstall eve. (done)
reinstall vcard drivers. (done, newest nvidia drivers, with and without telemetry disabled)
navigating to C:\EVE\SharedCache\tq and running rescache.exe @ admin priv (done)
setting environmental variable 'QT_OPENGL' to 'desktop' (done)
renaming opengl32sw.dll to opengl32sw.dll.BACKUP (effectively deleting it) (done)
scan for malware/viruses (done)
chkdsk c: /f /r for any disk issues (done)
windows updates (done)
scanning event log for anything hinky (done, no weird critical errors, just the usual smorgasborg) (done)

anything else i should try? Ty.
May'n Nome
Center for Advanced Studies
Gallente Federation
#14 - 2016-11-11 02:38:53 UTC  |  Edited by: May'n Nome
Insistence wrote:
soo.. i have a extremely similiar problem. same issue except black screen.

steps taken to resolve issue:

reinstall eve. (done)
reinstall vcard drivers. (done, newest nvidia drivers, with and without telemetry disabled)
navigating to C:\EVE\SharedCache\tq and running rescache.exe @ admin priv (done)
setting environmental variable 'QT_OPENGL' to 'desktop' (done)
renaming opengl32sw.dll to opengl32sw.dll.BACKUP (effectively deleting it) (done)
scan for malware/viruses (done)
chkdsk c: /f /r for any disk issues (done)
windows updates (done)
scanning event log for anything hinky (done, no weird critical errors, just the usual smorgasborg) (done)

anything else i should try? Ty.



Is it freezing on you with a "No response" too? I got the white screen with that going on.

"Threefold is the time's pace: the future comes not in haste, the present is gone arrow fast, eternally still remains the past."
Insistence
State Protectorate
Caldari State
#15 - 2016-11-11 02:43:52 UTC  |  Edited by: Insistence
May'n Nome wrote:
Insistence wrote:
soo.. i have a extremely similiar problem. same issue except black screen.

steps taken to resolve issue:

reinstall eve. (done)
reinstall vcard drivers. (done, newest nvidia drivers, with and without telemetry disabled)
navigating to C:\EVE\SharedCache\tq and running rescache.exe @ admin priv (done)
setting environmental variable 'QT_OPENGL' to 'desktop' (done)
renaming opengl32sw.dll to opengl32sw.dll.BACKUP (effectively deleting it) (done)
scan for malware/viruses (done)
chkdsk c: /f /r for any disk issues (done)
windows updates (done)
scanning event log for anything hinky (done, no weird critical errors, just the usual smorgasborg) (done)

anything else i should try? Ty.



Is it freezing on you with a "No response" too? I got the white screen with that going on.



Well the launcher is frozen with no features, completely black. I am able to close the program down, and when i right click the eve context button, it brings up things like network diagnostics successfully.
May'n Nome
Center for Advanced Studies
Gallente Federation
#16 - 2016-11-11 02:46:19 UTC  |  Edited by: May'n Nome
Insistence wrote:
May'n Nome wrote:
Insistence wrote:
soo.. i have a extremely similiar problem. same issue except black screen.

steps taken to resolve issue:

reinstall eve. (done)
reinstall vcard drivers. (done, newest nvidia drivers, with and without telemetry disabled)
navigating to C:\EVE\SharedCache\tq and running rescache.exe @ admin priv (done)
setting environmental variable 'QT_OPENGL' to 'desktop' (done)
renaming opengl32sw.dll to opengl32sw.dll.BACKUP (effectively deleting it) (done)
scan for malware/viruses (done)
chkdsk c: /f /r for any disk issues (done)
windows updates (done)
scanning event log for anything hinky (done, no weird critical errors, just the usual smorgasborg) (done)

anything else i should try? Ty.



Is it freezing on you with a "No response" too? I got the white screen with that going on.



Well the launcher is frozen with no features, no features completely black. I am able to close the program down, and when i right click the eve context button, it brings up things like network diagnostics successfully.



I am getting that rarely and it started today after the Launcher Update downloaded. I launch the game and the launcher is completely white and frozen.

"Threefold is the time's pace: the future comes not in haste, the present is gone arrow fast, eternally still remains the past."
Morsimo Khan
Mongolian Fire Squad
#17 - 2016-11-11 05:51:55 UTC
I have the same problem which started today. I get a white screen on the launcher with text that says "Checking GUI version".
I have the latest Windows 10.
I have the latest Nvidia drivers.
I tried to trouble shoot the launcher, no dice.
I tried to download a fresh launcher, but the Eve online download site is not working right now? Nothing happens when I click download, but I can access the rest of the internet with no issue.
X
13kr1d1
Hedion University
Amarr Empire
#18 - 2016-11-11 16:26:02 UTC
Enabran' Tain wrote:
Found the solution.

Have to reinstall launcher completely.


how do you uninstall only the launcher and reinstall without nuking 5gb of data files?

Don't kid yourselves. Even the dirtiest pirates from the birth of EVE have been carebears. They use alts to bring them goods at cheap prices and safely, rather than live with consequences of their in game actions on their main, from concord to prices
Morsimo Khan
Mongolian Fire Squad
#19 - 2016-11-14 02:34:19 UTC
I was able to fix it for myself. Hopefully this works for the rest of you!

Problem:
Launcher had a white screen with text saying "Checking GUI version".
Couldn't access any sites using eveonline.com domain.

Solution:
Open a command prompt window as administrator (will have to right click on icon and select "Run as Administrator" in drop down menu) and type the following commands:
ipconfig /flushdns
netsh winsock reset catalog
netsh int ip reset reset.log

Then reboot computer.

If that still did not fix the issue then go to your adapter settings (under network and sharing center) select the lan adapter you use, go into properties, and under IPv4 settings manually set your computer to use the 8.8.8.8 and 8.8.4.4 dns servers (leave the IP address portion above that on Auto if you did not already deliberatly setup a static IP).

Power down / unplug internet router, then power back up.

The network should be reset and access to Eve Online and all websites restored.
HeXxploiT
Doomheim
#20 - 2016-11-19 05:02:06 UTC  |  Edited by: HeXxploiT
Man if us tech guys can't fix this crap this is a serious problem. Can't login= will stop paying. fix this sh*t.

Have done all of the above including complete uninstall and reinstall and same white screen.
Couple of hours wasted on this already.
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