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EVE New Citizens Q&A

 
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Can I transfer membership?
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Un4giving Darkcast
Republic Military School
Minmatar Republic
#1 - 2016-10-08 22:44:30 UTC
Ok, so I had an account and last i was on was 32 months ago.

I thought this game went based off email address, not account name, so I made my email (which is now the email of both accounts) a member.

When I went on I, I realized I had nothing so figured the game deleted me for how long it's been. Well, earlier I ran into the login credentials for the account I wanted to make a member.

So now, I'm sitting as a fresh spawn with membership when I wanted to make my old account a member.

Is there anything I can do, or am I stuck?
Cara Forelli
State War Academy
Caldari State
#2 - 2016-10-08 22:56:40 UTC
Un4giving Darkcast wrote:
Ok, so I had an account and last i was on was 32 months ago.

I thought this game went based off email address, not account name, so I made my email (which is now the email of both accounts) a member.

When I went on I, I realized I had nothing so figured the game deleted me for how long it's been. Well, earlier I ran into the login credentials for the account I wanted to make a member.

So now, I'm sitting as a fresh spawn with membership when I wanted to make my old account a member.

Is there anything I can do, or am I stuck?

File a petition with as much detail as possible. A nice GM will likely sort it out for you.

Want to talk? Join my channel in game: House Forelli

Titan's Lament
ergherhdfgh
Imperial Academy
Amarr Empire
#3 - 2016-10-08 22:59:05 UTC
I don't understand exactly what you are asking. If you are trying to get access to an old account the you lost access to then yes that is possible. A GM can help you. The more information that you have the better.

However if both accounts have the same email I believe that they should be linked on your account page on the website.

Want to talk? Join Cara's channel in game: House Forelli
Jonah Gravenstein
Machiavellian Space Bastards
#4 - 2016-10-08 23:02:15 UTC
File a support ticket under billing and account https://support.eveonline.com/hc/en-us/requests/new

As above the GM's should be able to help you out.

In the beginning there was nothing, which exploded.

New Player FAQ

Feyd's Survival Pack
Major Trant
Brutor Tribe
Minmatar Republic
#5 - 2016-10-10 14:14:28 UTC
ergherhdfgh wrote:
I don't understand exactly what you are asking...

The way I'm reading this is that the guy had a subscribed account 32 months ago, but let it lapse. He came back to the game, couldn't find any evidence of his old account and assumed it was gone for good. He then started a new account, plexed it or bought subscription time for the new account, then found his old login details.

He now has two accounts, an old one that has lapsed but which he would like to play and a new one that has a month or more paid subscription on. He wants to transfer his subscription to his old account and cancel the new one.

As people has said - petition it.
Turelus
Utassi Security
The Curatores Veritatis Auxiliary
#6 - 2016-10-11 18:23:29 UTC
As others said Un4giving Darkcast send a ticket to CCP with all the information and they should be able to help you.

Turelus CEO Utassi Security