These forums have been archived and are now read-only.

The new forums are live and can be found at https://forums.eveonline.com/

EVE New Citizens Q&A

 
  • Topic is locked indefinitely.
Previous page12
 

Banned, no explanation?

First post First post
Author
Previous Topic Next Topic
Leid Menmarke
Republic University
Minmatar Republic
#21 - 2011-12-23 15:43:04 UTC
Thank you everyone who had useful replies.
Astrid Stjerna
Sebiestor Tribe
#22 - 2011-12-23 16:28:19 UTC
Leid Menmarke wrote:
Read something on the E-University forums about spyware, and I ran a scan of my computer. I found some standard stuff by "Right Media" (always shows up, it's cookies and stuff) but today something new appeared: W3i.IQ5.fraud. This has never appeared before and when I expanded the details, there was some registry stuff, one of which was HKEY_LOCAL_MACHINE\SOFTWARE\Freeze.com.

This is interesting because I was recently reading about the player "Nightfreeze" and I'm wondering if one of the websites I want to was a phishing site?

Does anyone know what W3i.IQ5.fraud is?

And also: Does it usually say you have "incorrect login details" when you try to login to a banned account via the game client, or does it say "Account banned."?


the w3i.iQ5 is a downloader/adware, according to Spybot. Here's how to remove it:

http://forums.spybot.info/showthread.php?t=64414

I can't get rid of my darn signature!  Oh, wait....
Kha'Vorn
Aliastra
Gallente Federation
#23 - 2011-12-23 19:59:33 UTC
My guess is that the player who gave you so many iskies, was buying them. Has he had his account banned too?

CCP may see the huge transfers, and see it as laundering. Hence the ban.
Leid Menmarke
Republic University
Minmatar Republic
#24 - 2011-12-24 01:24:11 UTC
No actual ISK was transferred to me. (Except for 100 million to use a Corp standing service). He has bought equipment and materials.

And no, he is not banned. He's from 2005.
Baneken
Arctic Light Inc.
Arctic Light
#25 - 2011-12-24 10:05:06 UTC
Kha'Vorn wrote:
My guess is that the player who gave you so many iskies, was buying them. Has he had his account banned too?

CCP may see the huge transfers, and see it as laundering. Hence the ban.


Usually this, if you have been used in ISK laundering then all involved usually get a blanket ban while it's been sorted out.
ISD Athechu
ISD STAR
ISD Alliance
#26 - 2011-12-26 22:46:48 UTC
Hello Leid Menmarke,

I am sorry to hear about this. But the only people that can answer your question is a GM. They will only answer these types of questions through the petition system.

You can file a petition 3 different ways.

1) In-game with another account stating what happened and give the character(s) names that are yours.
2) Through the support website: https://support.eveonline.com/pages/petitions/createpetition.aspx
3) By Email support@eve-online.com

The time it takes varies as there are hundreds of petitions that the GMs need to answer. http://wiki.eveonline.com/en/wiki/Customer_Support This is really the only reason to find out why your account was banned/suspended.

Also note that if you put in your password wrong 3 times on the forums it will lock your account out so I don't know if that is what you were experiencing or not. Beyond that everything else could be a guess.

I hope this helped you out a little bit if you have any more questions don't hesitate to ask.

Fly Safe o/

ISD Athechu

STAR Executive

EVE New Citizens Q&A Resources

Helping Players Since 2011
NightCrawler 85
Phoibe Enterprises
#27 - 2011-12-30 09:46:34 UTC
Im not 100% sure on this since im not completely familiar with the rules but have you given your account information to anyone else and you got banned for account sharing? Again not familiar with what CCP would do in a case like that.

Only other options i can think about are the ones people have listed..recived ISK from someone who got the isk in a naughty way, exploit of some kind, using macros or your account was hacked.

But i can give you one advice tho.. Even if it is frustrating to wait for CCP to figure it out you will have a better chanse of getting it sorted it you remain polite and calm in your petitions. Remember that they are not trying to make life difficult for you,so showing them respect and patience will make their job a lot easier.

Phoibe Enterprises

The Eve Reader -  Audio Recordings of Eve Chronicles
Leid Menmarke
Republic University
Minmatar Republic
#28 - 2011-12-30 15:56:18 UTC
NightCrawler 85 wrote:
Im not 100% sure on this since im not completely familiar with the rules but have you given your account information to anyone else and you got banned for account sharing? Again not familiar with what CCP would do in a case like that.

Only other options i can think about are the ones people have listed..recived ISK from someone who got the isk in a naughty way, exploit of some kind, using macros or your account was hacked.

But i can give you one advice tho.. Even if it is frustrating to wait for CCP to figure it out you will have a better chanse of getting it sorted it you remain polite and calm in your petitions. Remember that they are not trying to make life difficult for you,so showing them respect and patience will make their job a lot easier.


Nope, I don't account share and the person who sent me the equipment is not banned.
CCP Phantom
C C P
C C P Alliance
#29 - 2011-12-30 18:48:50 UTC
Dear Leid Menmarke,

As ISD Athechu already pointed out, you need to file a petition and talk to our Customer Service team in this case. You have the right to escalate your petition to a Senior GM if you feel that your petition is not handled in an appropriate manner or if you think that your case is judged in an unfair or wrong way.

The forums cannot help you in this matter here. Additionally I would like to remind you that "Private communication between the Game Masters, Eve Team members, moderators and administrators of the forum and the forum users is not to be made public on these forums or by any other venue."

I hope that everything will be sorted out as soon as possible and in the best way, so that EVE stays a pleasant experience for all. If any rules were broken, the consequences must be endured though. Good luck!

CCP Phantom - Senior Community Developer
Previous page12