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Returning Player Can't get into old accounts

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J Hawkins
Nomadic Eden
#1 - 2016-06-16 03:55:45 UTC
As the title said I'm returning and I can remember my user name and password but it asks me to put in the toons name on the account and I can't for the life of me remember the name. Would like some help as if I can by pass that question or is there some way I can get the name so I can log in.

Thank you in advance
Yang Aurilen
State Protectorate
Caldari State
#2 - 2016-06-16 04:06:57 UTC  |  Edited by: Yang Aurilen
Well, what did you do in EVE before you left? Maybe you can try reconnecting with old friends if they still play.

Post with your NPC alt main and not your main main alt!
ISD Buldath
#3 - 2016-06-16 05:38:23 UTC
Hey There, welcome back to EVE!

Here is what you do. Send an E-Mail to support@eveonline.com with the E-mail account registered on the account you are trying to access. Give them as Much information As possible, Sans Credit and billing information. Only give that if Asked.

They can do a number of things to restore Proper access after you give them the information they need.

Hope this helps!

~Buldath

~ISD Buldath

Instructor King of the Forums! Knight of the General Discussion

Support, Training and Resources Division

Interstellar Services Department

I do not respond to EVE-Mails regarding forum moderation.
Eternus8lux8lucis
Guardians of the Gate
RAZOR Alliance
#4 - 2016-06-16 06:14:29 UTC
ISD Buldath wrote:
Hey There, welcome back to EVE!

Here is what you do. Send an E-Mail to support@eveonline.com with the E-mail account registered on the account you are trying to access. Give them as Much information As possible, Sans Credit and billing information. Only give that if Asked.

They can do a number of things to restore Proper access after you give them the information they need.

Hope this helps!

~Buldath

This very much. Has worked well for me over the years and CCP has been super awesome about it too.Bear

Have you heard anything I've said?

You said it's all circling the drain, the whole universe. Right?

That's right.

Had to end sometime.
Roenok Baalnorn
Baalnorn Heavy Industries
#5 - 2016-06-16 11:34:12 UTC
ISD Buldath wrote:
Hey There, welcome back to EVE!

Here is what you do. Send an E-Mail to support@eveonline.com with the E-mail account registered on the account you are trying to access. Give them as Much information As possible, Sans Credit and billing information. Only give that if Asked.

They can do a number of things to restore Proper access after you give them the information they need.

Hope this helps!

~Buldath


Expect this to take awhile. I have been waiting about 10 days for them to respond/fix the exact same problem. There are a few things broken in the game. CREST API, the camera is buggy, etc. So i think tickets got put on the back burner. Though a mate of mine lost a ship because of a bug and got it back within a few hours. Its like playing the lottery
CCP Darwin
C C P
C C P Alliance
#6 - 2016-06-16 15:22:15 UTC  |  Edited by: CCP Darwin
J Hawkins wrote:
As the title said I'm returning and I can remember my user name and password but it asks me to put in the toons name on the account and I can't for the life of me remember the name. Would like some help as if I can by pass that question or is there some way I can get the name so I can log in.

You will also get that prompt if you have mistyped or misremembered your password. If you think that might be the case, you can try using the Recover Account page to reset it, if you still have access to the email address associated with the account.

More information about account recovery is here.

CCP Darwin  •  Senior Software Engineer, Art & Graphics, EVE Online  •  @mark_wilkins