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EVE Launcher

 
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new launcher freezing and crashing

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Pod Bot90
The Scope
Gallente Federation
#1 - 2016-06-13 10:26:43 UTC
The new launcher freezes at startup and crashes after a few seconds.

Problem signature:
Problem Event Name: APPCRASH
Application Name: evelauncher.exe
Application Version: 4.0.104.5952
Application Timestamp: 57507797
Fault Module Name: StackHash_0a9e
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c000001d
Exception Offset: 0f3b007e
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

any ideeas?
CCP Darwin
C C P
C C P Alliance
#2 - 2016-06-13 11:55:42 UTC
The launcher maintains log files that you can find in

(your home directory)\AppData\Local\CCP\Eve\Launcher

Navigate to that directory (note that you may have to do so explicitly, as AppData is hidden by default) and see if you can find a series of files called "launcherlog-(date)"

If so, try opening the most recent of those. The end of that file may contain an error message that tips you off to the problem. If not, feel free to submit a bug report and attach the launcher log to it. You can also post an error message from that log in this thread if you'd like assistance figuring out what it means.

CCP Darwin  •  Senior Software Engineer, Art & Graphics, EVE Online  •  @mark_wilkins
Uran Marmic
Science and Trade Institute
Caldari State
#3 - 2016-06-13 13:53:05 UTC
Same issue, launcher crashes on startup giving identical error. Bug report sent.
Pod Bot90
The Scope
Gallente Federation
#4 - 2016-06-14 09:26:41 UTC
im unable to find the folder you mentioned, even with hidden folders being shown up.
win partition is C, eve online's and launcher install is z:/
OS - win 7
Uran Marmic
Science and Trade Institute
Caldari State
#5 - 2016-06-14 21:37:57 UTC
Updating win 7 fixed all my issues
Koebmand
Silverflames
#6 - 2016-06-14 22:03:07 UTC
Pod Bot90 wrote:
im unable to find the folder you mentioned, even with hidden folders being shown up.
win partition is C, eve online's and launcher install is z:/
OS - win 7


C:\Users\[your user name here]\AppData\Local\CCP\EVE\Launcher
Pod Bot90
The Scope
Gallente Federation
#7 - 2016-06-15 06:20:53 UTC
thx for clearing it up.

there is no error message at the end.

last 4 rows are
https://launcher.eveonline.com/1.952/bundles/scripts8e0c.js?v=b2XbR5gna78TrHjGtUHiCmkgidHyp1c3apRo1uQOnok1
2016-06-15T09:15:26.880Z web debug info: Successfully loaded ads 1 https://launcher.eveonline.com/1.952/bundles/scripts8e0c.js?v=b2XbR5gna78TrHjGtUHiCmkgidHyp1c3apRo1uQOnok1
2016-06-15T09:15:28.064Z default debug QUrl("https://launcher.eveonline.com/1.952/") opened succesfully
Pod Bot90
The Scope
Gallente Federation
#8 - 2016-06-26 12:05:34 UTC
im going to update my own thread, i found a solution

If the launcher isn't starting up, or is just displaying a white window, try setting an environment variable called QT_OPENGL, either to 'software' or 'angle'. You can set an environment variable by right-clicking on your computer in the Start menu, select Properties, then Advanced System settings, then Environment Variables... In the dialog that comes up, add a new System variable. Enter 'QT_OPENGL' in the name field, and 'desktop' in the value field (without the quotes).

source https://forums.eveonline.com/default.aspx?g=posts&m=6305968#post6305968