These forums have been archived and are now read-only.

The new forums are live and can be found at https://forums.eveonline.com/

EVE General Discussion

 
  • Topic is locked indefinitely.
 

WHY ARE CCP IGNORING MY TICKETS??????

First post
Author
Previous Topic Next Topic
Sfairath Shakill
Undefined Intentions
Twenty Thousand Leagues Out of the SEA.
#1 - 2016-05-22 10:23:52 UTC
Hi, do CCP like to ignore pilots? i have submitted various tickets for various issues with a few accounts over the past 2 weeks and only one has had a reply wich i wated 3 days for. Now i'm getting a little tired of this and am also wondering if there is a way to submit a complaint?


I understand that they are very busy and most likely short staffed where support staff are concerned , but to ignore you i just awfull.
Tiddle Jr
MOONFIRE SERVICE PROVIDER
#2 - 2016-05-22 11:02:01 UTC
my bug report dated - 22-01-2016 still hanging around without any attention Roll

"The message is that there are known knowns. There are things we know that we know. There are known unknowns. That is to say there are things that we now know we don't know. But there are also unknown unknowns. There are things we don't know" - CCP
Elenahina
Federal Navy Academy
Gallente Federation
#3 - 2016-05-22 11:06:07 UTC
Well, you have two potential causes:

1) They're really busy, which they usually are, and whatever you're contacting them about is lower on the priority list than say account fraud or billing issues.
2) They hate you, personally.

Judging solely the self-important nature of your post, I'd go with option 2, but hey, people say I'm a ****.

Eve is like an addiction; you can't quit it until it quits you. Also, iderno
Hawke Frost
#4 - 2016-05-22 11:06:24 UTC
There's been many ppl lately talking about overly long response times. Then again, "various tickets for various issues with a few accounts" reeks of silliness.
Shae Tadaruwa
Science and Trade Institute
Caldari State
#5 - 2016-05-22 11:06:52 UTC
Sfairath Shakill wrote:
Hi, do CCP like to ignore pilots? i have submitted various tickets for various issues with a few accounts over the past 2 weeks and only one has had a reply wich i wated 3 days for. Now i'm getting a little tired of this and am also wondering if there is a way to submit a complaint?


I understand that they are very busy and most likely short staffed where support staff are concerned , but to ignore you i just awfull.

Calm down.

You're Minmatar. That automatically puts you at the bottom of the list. All the real people are tended to first.

Dracvlad - "...Your intel is free intel, all you do is pay for it..." && "...If you warp on the same path as a cloaked ship, you'll make a bookmark at exactly the same spot as the cloaky camper..."
Sfairath Shakill
Undefined Intentions
Twenty Thousand Leagues Out of the SEA.
#6 - 2016-05-22 13:03:12 UTC
Hawke Frost wrote:
There's been many ppl lately talking about overly long response times. Then again, "various tickets for various issues with a few accounts" reeks of silliness.


I can assure you not silly, however as ccp don't like us discussing tickets in forum then i can't say what it's about. Funny they are quick to bash us when we discuss the ticket in here but yet won't respond to them.
Archibald Thistlewaite III
The Royal Society for the Prevention of Miners
#7 - 2016-05-22 13:12:38 UTC
Of course you can say what the problem you are having is. You might even find some help here, if someone else has had a similar problem in the past.

What you are not allowed to do is discuss or post about any response you get from CCP.

User of 'Bumblefck's Luscious & Luminous Mustachio Wax'
Sfairath Shakill
Undefined Intentions
Twenty Thousand Leagues Out of the SEA.
#8 - 2016-05-22 13:17:31 UTC
Archibald Thistlewaite III wrote:
Of course you can say what the problem you are having is. You might even find some help here, if someone else has had a similar problem in the past.

What you are not allowed to do is discuss or post about any response you get from CCP.


It's regarding an account transfare but that's already on another post so i don't want to duplicate it here.
Sustrai Aditua
Intandofisa
#9 - 2016-05-22 14:38:24 UTC  |  Edited by: Sustrai Aditua
CCP is ONE corporation, therefore it's SINGULAR. That would then be "Why IS CCP Ignoring My Tickets????????"

And of course then it would be, "Hi. DOES CCP like ignoring pilots...."

Just because you submit a ticket, and you're you (meaning the world you're in revolves around yourself) doesn't mean the priority of your complaint, whine, desperate attempt to get attention, RISES JUST FOR YOU.

We just had a humdinger of an update. IT is hugely involved with a lot of details being worked out. In order to get the game to function as it's supposed to with regard to its current state, and not YOUR momentary difficulties, you can bet CCP is dealing with tickets having to do with that FIRST.

That could mean you aren't as important as you seem to THINK you are. (Which I tend to believe.)
It could also mean you need to be something you've probably never tried; PATIENT.

TYVM Have a nice day!Big smile

PS IB4L

If we get chased by zombies, I'm tripping you.
Archibald Thistlewaite III
The Royal Society for the Prevention of Miners
#10 - 2016-05-22 15:17:40 UTC
Sustrai Aditua wrote:
CCP is ONE corporation, therefore it's SINGULAR. That would then be "Why IS CCP Ignoring My Tickets????????"

And of course then it would be, "Hi. DOES CCP like ignoring pilots...."

Just because you submit a ticket, and you're you (meaning the world you're in revolves around yourself) doesn't mean the priority of your complaint, whine, desperate attempt to get attention, RISES JUST FOR YOU.

We just had a humdinger of an update. IT is hugely involved with a lot of details being worked out. In order to get the game to function as it's supposed to with regard to its current state, and not YOUR momentary difficulties, you can bet CCP is dealing with tickets having to do with that FIRST.

That could mean you aren't as important as you seem to THINK you are. (Which I tend to believe.)
It could also mean you need to be something you've probably never tried; PATIENT.

TYVM Have a nice day!Big smile

PS IB4L

Complains about a posters grammer then proceeds to capitalise random words Roll

Not everyone has English as a first (or second/third) language.

User of 'Bumblefck's Luscious & Luminous Mustachio Wax'
Malcanis
Vanishing Point.
The Initiative.
#11 - 2016-05-22 15:39:28 UTC
Sfairath Shakill wrote:
Hi, do CCP like to ignore pilots? i have submitted various tickets for various issues with a few accounts over the past 2 weeks and only one has had a reply wich i wated 3 days for. Now i'm getting a little tired of this and am also wondering if there is a way to submit a complaint?


I understand that they are very busy and most likely short staffed where support staff are concerned , but to ignore you i just awfull.



It's because you touch youself

"Just remember later that I warned against any change to jump ranges or fatigue. You earned whats coming."

Grath Telkin, 11.10.2016
Sfairath Shakill
Undefined Intentions
Twenty Thousand Leagues Out of the SEA.
#12 - 2016-05-22 16:03:01 UTC
Sustrai Aditua wrote:
CCP is ONE corporation, therefore it's SINGULAR. That would then be "Why IS CCP Ignoring My Tickets????????"

And of course then it would be, "Hi. DOES CCP like ignoring pilots...."

Just because you submit a ticket, and you're you (meaning the world you're in revolves around yourself) doesn't mean the priority of your complaint, whine, desperate attempt to get attention, RISES JUST FOR YOU.

We just had a humdinger of an update. IT is hugely involved with a lot of details being worked out. In order to get the game to function as it's supposed to with regard to its current state, and not YOUR momentary difficulties, you can bet CCP is dealing with tickets having to do with that FIRST.

That could mean you aren't as important as you seem to THINK you are. (Which I tend to believe.)
It could also mean you need to be something you've probably never tried; PATIENT.

TYVM Have a nice day!Big smile

PS IB4L



Yeh Thanks for that, stop making excuses for them. Are you CCP's Bi**h? They take our money they have an oblagation to satisfy.
You clearly haven't worked in customer service, let me remind you that without the likes of "ME" (The player ), there would be no EVE and thus no major updates.

So go crawl back to what ever stinking rock you come out of.
Malcanis
Vanishing Point.
The Initiative.
#13 - 2016-05-22 16:03:23 UTC
No seriously though, what useful response did you expect? It's not like anyone here can do anything for you.

"Just remember later that I warned against any change to jump ranges or fatigue. You earned whats coming."

Grath Telkin, 11.10.2016
Mortlake
Republic Military School
#14 - 2016-05-22 16:04:04 UTC
I reported this post.

Sometimes you hit the bar and sometimes the bar hits you...
Sfairath Shakill
Undefined Intentions
Twenty Thousand Leagues Out of the SEA.
#15 - 2016-05-22 16:05:35 UTC
Mortlake wrote:
I reported this post.


Perhaps you will get a response in 2 weeks Shocked
Indahmawar Fazmarai
#16 - 2016-05-22 16:46:11 UTC
Malcanis wrote:
Sfairath Shakill wrote:
Hi, do CCP like to ignore pilots? i have submitted various tickets for various issues with a few accounts over the past 2 weeks and only one has had a reply wich i wated 3 days for. Now i'm getting a little tired of this and am also wondering if there is a way to submit a complaint?


I understand that they are very busy and most likely short staffed where support staff are concerned , but to ignore you i just awfull.



It's because you touch youself


And ceiling cat is watching too.
nezroy
Federal Defense Union
Gallente Federation
#17 - 2016-05-22 17:33:28 UTC
Sustrai Aditua wrote:
CCP is ONE corporation, therefore it's SINGULAR. That would then be "Why IS CCP Ignoring My Tickets????????"

And of course then it would be, "Hi. DOES CCP like ignoring pilots...."


Not true more places than it is true. But I'll let you Google this one for yourself.
ISD Dorrim Barstorlode
ISD Community Communications Liaisons
ISD Alliance
#18 - 2016-05-22 18:13:28 UTC
Greetings!

Your best bet is to be patient and wait for a response. Currently the queue is a bit overloaded and they're working as fast as possible to get through them all. Making more than 1 ticket is not recommended. Thank you.

Quote:

Forum rules

17. Redundant and re-posted threads will be locked.

As a courtesy to other forum users, please search to see if there is a thread already open on the topic you wish to discuss. If so, please place your comments there instead. Multiple threads on the same subject clutter up the forums needlessly, causing good feedback and ideas to be lost. Please keep discussions regarding a topic to a single thread.



Thread closed.

ISD Dorrim Barstorlode

Senior Lead

Community Communication Liaisons (CCLs)

Interstellar Services Department