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Epic Fail in advertising EVE online as a game.

First post
Author
Senzite
Aliastra
Gallente Federation
#41 - 2016-05-13 17:45:26 UTC
Wow.

Do you hear yourself whine. Pay by the year it is only 131 dollars. I pay for 2 accounts.

yea, i have plexed a few times when i forgot to pay and left my CC where i could not find it that very moment.

I have been in EVE for 10 years...and does the amount i mentioned above sound like a lot? NO

People dont work for free and keeping an office and paying for servers and electricity is not free either so get a freaking grip peeps.

You pay far more for other crap in your life and get far less for it and you can play this game 23.5/ hours a day 365 days of the year.

it works out to be a dollar a day. I spend more on coffee a day and then smoke.

I am not rich but i can well afford to play.

IF you enjoy playing then dont ***** about it, this is a great game like none other and probably never will be.

So support those who give you an awesome enviroment to enjoy when you have time to do so.

thank you for your time :)
Dan Seavey Allier
Seavy Acquisitions
#42 - 2016-05-13 18:03:35 UTC
Dracvlad wrote:
The issue here is simply what I touched upon before, to play this game to not be an easy kill you have to have two accounts, this means that many casual players give away easy kills because they don't, which means that they get disillusioned faster. I will not play Eve with a single account, so when I go and play another game I de-sub as I have said that €30 is my limit per month on MMO's.

I am not going to grind for plex and the like because I play a game and get the assets in game not to use that to pay for an account. In my opinion CCP would be better off doing a discount price for a second account which is linked to the main account which will deal with another issue with Eve. I think that would gain and retain a lot more casual players.




Here's a quick solution. (one of many, but this one fits my play style)

Both of your accounts can be maxed out to provide you with 6 toons.

Your two mains need to sacrifice two months of training time each for it's two spares, training them strictly for P.I.

Even doing crappy P.I. in high sec with 4 alts will allow you to plex one of your two accounts.
Low sec P.I. will let you plex both.

Your Sacrifice:

- Burning 4 months of training cue per main. A one time event
- 1 hour per week of click fest P.i. This includes hauling. ( On 8 day+6 hour extractor timers)

Your Reward:

- Never pay CCP again for your two subs.


Honestly, if you call that a grind then you should hush and pay the coin for the entertainment you are receiving.
If the extra 15 pounds is a hardship, then you need to make the choice to earn an extra 15 by mowing laws, ect.
OR : 1 hour per week click fest that will SAVE you 15 pounds for other game subscriptions or a few pints at the pub.

its all choices.


I disagree that one needs two accounts to "Win" at EvE. However, your fun triples if you have 2.

I've heard that the only way to "Win" at EvE is to have zero accounts, but i think that was just the salt talking.

Regards,

Dan


Honey Never Sleeps. - John Russell

coldarray
Caldari Provisions
Caldari State
#43 - 2016-05-13 18:48:10 UTC
I am a new player and i'd say the main barrier to me is the skill system not a lack of advertising. given how the skill system works taking literally years of real time and the age of the game. I personally felt pressured to avoid it. I think anyone who's played any sort of mmorpg has this instinct that if the games old you're usually too late to the party and the skill training system exaggerates this. my personally suggestion regarding this would be a 4x training time for the first couple million SP a new character or account earns. I mean I currently got 2 weeks to wait before I can go and kick rocks in nullsec and i'd like to move to nullsec but I cant even kick rocks there yet so... erm. back to kicking rocks in highsec. /yawn
aldhura
Blackjack and Exotic Dancers
Top Tier
#44 - 2016-05-15 19:33:58 UTC
coldarray wrote:
I am a new player and i'd say the main barrier to me is the skill system not a lack of advertising. given how the skill system works taking literally years of real time and the age of the game. I personally felt pressured to avoid it. I think anyone who's played any sort of mmorpg has this instinct that if the games old you're usually too late to the party and the skill training system exaggerates this. my personally suggestion regarding this would be a 4x training time for the first couple million SP a new character or account earns. I mean I currently got 2 weeks to wait before I can go and kick rocks in nullsec and i'd like to move to nullsec but I cant even kick rocks there yet so... erm. back to kicking rocks in highsec. /yawn


Skill injectors can solve this in EVE. There is no other game that you can "buy" your way in as easily. Also skills train while you not playing while in other MMO's if you not grinding you not growing.

There is also no reason why you cant go to null on day one.
If you join a decent helpful corp and engage with them you should be growing, learning and making is very early on.
Its a MMO, play it like it is supposed to be played, with people.
If you need some help/tips, mail me in game. Always happy to help new players and old alike
W33b3l
The Scope
Gallente Federation
#45 - 2016-05-15 19:59:01 UTC
I've been playing since....crap I can't remember lol. This is my main you can look it up. I know I just happened to create my account the day wormholes went live for the Apocrypha expansion, so however long ago that was.

I have 3 accounts, the 2nd of the 3 is almost as old as my main. I've been on a reccuring monthly payment for 3 accounts for years. I've never once extended game time with PLEX. Just saying. That's like 45 bucks a month for like 6 years. Its doable if you like the game. I'm bad about that though. Although I only log in twice a month or so anymore. If it wherent for the training que, Ide unsub from time to time.

I don't recall ever seeing EVE advertised anywhere other then spam banners on websites because my history showed I was interested in it after I started playing. I heard about the game from someone else. I never saw or heard a single thing about it before I started playing otherwise I would have got hooked earlier. I agree that CCPs advertising department consists of an intern in a broom closet and they could do a little better at it.



u3pog
Ministerstvo na otbranata
Ore No More
#46 - 2016-05-16 11:05:29 UTC
I am wearing an EVE T-shirt custom made for me in public areas, so I hope I am contributing somehow to EVE. If not...well it's still cool. Big smile
Brynjard
Meaal Contractors
#47 - 2016-05-16 23:37:09 UTC
Darth Destroyer wrote:
Starting EVE is recently being a fail for new players, because of the tutorial and the tutorial missions. They make 1-2 mission about mining, exploration, etc, and next to that, they usually not knowing what menu-windows to use, what is what on the UI, etc. After they struggle themselves over with this whole tutorial procedure, they find themselves alone with no goals, no quests.

To solve this problem they should be introduced to EVE in a different way from the time of making their character. There should be a long RPG-like storyline they can make, mixed with some comic-book pictures stuff, introducing different menus, giving them much more immersive missions, much more knowledge, that lead them more deeply into the universe of EVE. The goal is, that after this long introduction, they should have make some own goals and they have the ability to start playing alone with confidence.


#CCP - #Darth Destroyer - "Sign him up"
I so far has not been able to read all the post in this topic. I will.
But so far this is it! Work on the tutorial.
I've met players in local asking for help in starter systems;
- "how do I fly my ship?"
- "how do I do quests?"
- "Where do I find my agent?"

I of course try to help, but my guess is they didn't buy subscription...
adding some more content to the tutorial will not kill the sandbox!
Xtreem
Knockaround Guys Inc.
#48 - 2016-05-17 08:41:30 UTC
I do wish the money spent of WoD and dust was spent on advertisement for Eve, I think it would have been money better spent on their core game.

I want 100k concurrent unique players.
Indahmawar Fazmarai
#49 - 2016-05-17 13:20:07 UTC
EVE Online doesn't haves issues to attract new players. 2 million people try EVE Online each year. And then half of them quit within two hours.
Roenok Baalnorn
Baalnorn Heavy Industries
#50 - 2016-05-17 14:09:10 UTC
Juicy Aivo wrote:
Hey folks, this has been bothering me for a while. It has been 9 years and 6 months since i had first logged onto TQ. It was amazing, so many 24k players online at the peak EU TZ. However since then things gone from bad to worse for EVE online in making new players because after all these years at the very same hour (15;30 12/05/2016) it is the same 24k players online.

Just 1 thing, me same as many others now has more than 1 acc. Which makes significant loss of actual players/bodies not ALTs. Where did you (EVE sales department guys) go WRONG with trying to attract more bodies into the game??? I know there will be hates of this post but consider this, if eve online had 500k players they could REDUCE price per month by 5x or 10x. However they chose to do NOTHING and makes us all pay every month the same amount of money as you were buying a new game every month or even more. This even makes me to consider leave this game because they are ripping us off!


I have been playing since 2008 and i remember back in 2009-2010 players saying "there was 23k people on today and thats the most there ever has been" . Last i saw, Eve went from around 50k subs when it first started to over 500k . It has went up almost every single year except when they brought out those crappy sov mechanics that replaced POS bashing. It actually drops for a couple of years then if i recall from the graph. Another trend i have noticed is when i first started playing, it was common to have players that played for 4-8 hours a day every single day. If you told an alliance then you play 10-15 hours a week, they were like yeah you arent active enough. That has shifted to the average player playing 10-20 hours in a week a couple of hours at a time many days.

Cost wise...

-Eve cost $15 an month if this causes you hardship you should seriously rethink your priorities.
- You get access to all content for $15. No content is off limit like so called "free games" Everyone is on the same playing field, rich people ( or those that spend money stupidly) do not have an advantage. For comparison to "cheaper subs" you have:
1) The best customer support of any game ive ever played( and ive been playing online games for 20 years) and in many cases best of companies in general. Wont find this in cheaper games and its non existent in free games.
2) Constant patches and fixes. Far more than you will find in most games.
3) Free xpacks. Many games make you pay for the xpacks.
4) CCP uses cutting edge technology in their game to the point of developing or having it developed for them exclusively. They use modern servers. Your not playing on some broken down server from 2004. Its the alienware of servers.
5) CCP puts a majority of their revenue back into the game in R&D, features, and operations. Id rather them spend my money to make my game better rather than spend it on advertising to get a few hundred more players. Other games spend a majority of their money on profits and advertising. Very little actually goes back into the game. So updates to their games are put together very sloppy and often unbalanced and are rarely fixed. Other devs make xpacks to generate more revenue, CCP makes xpacks to generate more content which leads to #6.
6) CCP cares what its players want. It constantly engages players and consults players on ideas, what features they want to see and which they dont. Eve content is truly player driven in all forms.
-If the price was lowered or free, i would have to play with a bunch of immature children. I dont want to be in fleet with 10 year olds who think they are god because they got a shiny new ship. If i wanted to play with children, i would get on facebook games.
- CCP caters to a very niche market. They arent trying to be the WOW of space. They arent trying to be like anyone. They are looking for a certain type of player that likes hardcore games that require ingenuity and creativeness to use a toolset in an almost completely player controlled environment.
- Eve's player base is very loyal. They might complain, but no more than players from other games. Eve is a game many players take a break from for a few months or a year and the come back for a while and then another break. I cant say the same for the other games ive played. Once you decide to quit those games, you have a very low chance of returning to them.

- And the big one. It is not only possible to play eve for free but its quite easy. If im trying, i can make enough for a plex( at 1 bil isk) in about 12-15 hours of gameplay.



Tigh Edatosmi
Dromedaworks inc
Test Alliance Please Ignore
#51 - 2016-05-17 14:24:48 UTC
Dan Seavey Allier wrote:
[quote=Dracvlad]

I've heard that the only way to "Win" at EvE is to have zero accounts, but i think that was just the salt talking.

Regards,

Dan




https://www.youtube.com/watch?v=6DGNZnfKYnU

#amiright?
Tigh Edatosmi
Dromedaworks inc
Test Alliance Please Ignore
#52 - 2016-05-17 14:31:24 UTC
Roenok Baalnorn wrote:
[quote=Juicy Aivo]
1) The best customer support of any game ive ever played( and ive been playing online games for 20 years) and in many cases best of companies in general. Wont find this in cheaper games and its non existent in free games.



And consider what that customer support must deal with. This game allows piracy, ganking, fraud, awoxing (It used to, look up safaris), in addition to high levels of PvP, and the real world value of some assets are so high that I imagine for every 100 carrier kills, there is at least 1 player who petitions incessantly to get their assets reinstated. If you blow up a ship, its gone, period. I cannot even imagine what it must be like to be in the customer service department which has to (chooses to, in a way) deal with all of those issues on top of normal gameplay issues, and even with all of this difficulty, they are still some of the most professional, courteous, and prompt customer service people I have ever interacted with.

There was something I was taught back when I worked in retail, and that was, if a customer had a great experience, they might tell 3 people, but if they had a bad experience, they would tell 11. Bad customer service stories exist, just like they do for any company, but all things considered, these guys more than earn the price of a subscription for the service they provide on that end.

Just another 2 cents for the pile.
doges
Roving Guns Inc.
Pandemic Legion
#53 - 2016-05-18 12:53:20 UTC
Quote:

1) The best customer support of any game ive ever played( and ive been playing online games for 20 years) and in many cases best of companies in general. Wont find this in cheaper games and its non existent in free games.



eve customer support is non existent, trying to solve a simple thing since 8 days and ccp was not able to resolve my issue.
first 5 days no answer, after creating another ticket, this got closed merged into my current case and then the usual, no response other then i should not create duplicate tickets. seems like this is the only way to somehow get a response from ccp about them telling you to not open additional tickets. but issues dont get resolved or take to much time.

case handling is horrible, but they are fast when it comes to closing tickets of all kinds.

have another case that is almost 1 1/2 years old. case is closed, ccp does know about the issue, still not resolved.

ccp one thing, support is the thing that makes a customer decide if he is going to stick with your company or not

Nat Silverguard
Aideron Robotics
Aideron Robotics.
#54 - 2016-05-18 13:11:52 UTC
doges wrote:
Quote:

1) The best customer support of any game ive ever played( and ive been playing online games for 20 years) and in many cases best of companies in general. Wont find this in cheaper games and its non existent in free games.



eve customer support is non existent, trying to solve a simple thing since 8 days and ccp was not able to resolve my issue.
first 5 days no answer, after creating another ticket, this got closed merged into my current case and then the usual, no response other then i should not create duplicate tickets. seems like this is the only way to somehow get a response from ccp about them telling you to not open additional tickets. but issues dont get resolved or take to much time.

case handling is horrible, but they are fast when it comes to closing tickets of all kinds.

have another case that is almost 1 1/2 years old. case is closed, ccp does know about the issue, still not resolved.

ccp one thing, support is the thing that makes a customer decide if he is going to stick with your company or not



can i haz your stuff? you are quitting right?

Just Add Water

Tigh Edatosmi
Dromedaworks inc
Test Alliance Please Ignore
#55 - 2016-05-18 13:21:54 UTC
Nat Silverguard wrote:
doges wrote:
Quote:

1) The best customer support of any game ive ever played( and ive been playing online games for 20 years) and in many cases best of companies in general. Wont find this in cheaper games and its non existent in free games.



eve customer support is non existent, trying to solve a simple thing since 8 days and ccp was not able to resolve my issue.
first 5 days no answer, after creating another ticket, this got closed merged into my current case and then the usual, no response other then i should not create duplicate tickets. seems like this is the only way to somehow get a response from ccp about them telling you to not open additional tickets. but issues dont get resolved or take to much time.

case handling is horrible, but they are fast when it comes to closing tickets of all kinds.

have another case that is almost 1 1/2 years old. case is closed, ccp does know about the issue, still not resolved.

ccp one thing, support is the thing that makes a customer decide if he is going to stick with your company or not



can i haz your stuff? you are quitting right?


He makes my point though.

For ever time customer service opens a ticket, fixes an issue, and resolves it under a day, who do you tell? The corp mates you happen to be on comms with, maybe?

What gets talked about are the failures, and they happen, as they will at any business. And those failures are repeated ad nauseum over and over again. I challenge you to work as a customer service rep at a bagel stand for one week and try to make every customer happy.

Also, case studies do not prove trends, but now I am off onto sophistry. There is literally no way a product could survive this long if the customer service were truly, on average, that bad. (Except for Cable companies.)
doges
Roving Guns Inc.
Pandemic Legion
#56 - 2016-05-18 13:27:08 UTC
Nat Silverguard wrote:
doges wrote:
Quote:

1) The best customer support of any game ive ever played( and ive been playing online games for 20 years) and in many cases best of companies in general. Wont find this in cheaper games and its non existent in free games.



eve customer support is non existent, trying to solve a simple thing since 8 days and ccp was not able to resolve my issue.
first 5 days no answer, after creating another ticket, this got closed merged into my current case and then the usual, no response other then i should not create duplicate tickets. seems like this is the only way to somehow get a response from ccp about them telling you to not open additional tickets. but issues dont get resolved or take to much time.

case handling is horrible, but they are fast when it comes to closing tickets of all kinds.

have another case that is almost 1 1/2 years old. case is closed, ccp does know about the issue, still not resolved.

ccp one thing, support is the thing that makes a customer decide if he is going to stick with your company or not



can i haz your stuff? you are quitting right?



why? dont you have your own assets?
Nat Silverguard
Aideron Robotics
Aideron Robotics.
#57 - 2016-05-18 13:31:06 UTC  |  Edited by: Nat Silverguard
doges wrote:
Nat Silverguard wrote:
doges wrote:
Quote:

1) The best customer support of any game ive ever played( and ive been playing online games for 20 years) and in many cases best of companies in general. Wont find this in cheaper games and its non existent in free games.



eve customer support is non existent, trying to solve a simple thing since 8 days and ccp was not able to resolve my issue.
first 5 days no answer, after creating another ticket, this got closed merged into my current case and then the usual, no response other then i should not create duplicate tickets. seems like this is the only way to somehow get a response from ccp about them telling you to not open additional tickets. but issues dont get resolved or take to much time.

case handling is horrible, but they are fast when it comes to closing tickets of all kinds.

have another case that is almost 1 1/2 years old. case is closed, ccp does know about the issue, still not resolved.

ccp one thing, support is the thing that makes a customer decide if he is going to stick with your company or not



can i haz your stuff? you are quitting right?



why? dont you have your own assets?


i have but i want to increase it as effortlessly as possible, your post implied your distaste for the game therefore i assumed you're going. what's wrong in taking chances, you really might be going, so?

Just Add Water

Galaxy Pig
New Order Logistics
CODE.
#58 - 2016-05-18 18:51:23 UTC
As bad as the original post is, I must say that I agree with the basic premise. CCP has failed to properly advertise EVE. What's my litmus test? No one has ever heard of it.

I'm constantly trying to recruit people from RL into EVE, and I notice that, for some reason, no one I talk to has ever heard of the best MMO on the market.

Highsec is owned by players now. Systems 0.5-1.0 are New Order Territory. All miners and other residents of Highsec must obey The Code. Mining without a permit is dangerous and harmful to the EVE community. See www.MinerBumping.com

Rin Vocaloid2
DUST University
#59 - 2016-05-18 19:03:55 UTC
Galaxy Pig wrote:
As bad as the original post is, I must say that I agree with the basic premise. CCP has failed to properly advertise EVE. What's my litmus test? No one has ever heard of it.

I'm constantly trying to recruit people from RL into EVE, and I notice that, for some reason, no one I talk to has ever heard of the best MMO on the market.


Last week at my job I ran into a coworker who plays WoW but then I told him about Eve Online which he never heard of. I know right? A WoW player never hearing about Eve? Heresy.

But anyways, I showed him some of the trailers and told him about the true nature of the game that isn't always covered by the trailers and he seems to be interested in it despite my warnings that the game is heavy in meta, scamming is allowed, everyone can do things in Eve that would otherwise get you banned in other games. I think the warning actually attracted him to the game.

Moral of the Story: Word of Mouth can sometimes work better than a TV advertisement.
000Hunter000
Missiles 'R' Us
#60 - 2016-05-18 19:33:30 UTC
If ur gonna quit, can i have ur stuffz? ktnxbye Big smile