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EVE Launcher

 
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My Launcher won't work

First post
Author
Betty Aldara
The Scope
Gallente Federation
#1 - 2016-04-25 21:33:29 UTC
Hello everyone, Just having an issue with my Launcher, wile I love the new launcher, currently not so much. It's giving me a message staying "this webpage is not available" and under details says :The webpage at https://launcher.eveonline.com/1.907/ might be temporarily down or it may have moved permanently to a new web address.
Error code: ERR_CONTENT_DECODING_FAILED" Already submitted a ticket in an attempt to get CCP's help on it but they havn't responded and I'd really like to play my game sooner then later. Anyone else having this issue or am I the only one? any help would be appreciated as I've already uninstalled eve twice, and the launcher three times and reinstalled three times on the launcher and twice on eve itself.
CCP Snorlax
C C P
C C P Alliance
#2 - 2016-04-26 09:30:18 UTC
Can you open that page in Chrome (or whatever browser you normally use)?

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/

Betty Aldara
The Scope
Gallente Federation
#3 - 2016-04-26 18:23:19 UTC  |  Edited by: Betty Aldara
I can yes. It opens in a web browser, it however does not let me launch from that screen.
CCP Snorlax
C C P
C C P Alliance
#4 - 2016-04-26 22:50:36 UTC
Betty Aldara wrote:
I can yes. It opens in a web browser, it however does not let me launch from that screen.

That at least tells us that this isn't due to to network issues.

Please file a bug report with logs - you can find the logs by opening the drop down menu (the E symbol, you should see it faintly even if the web gui doesn't load), Find in Explorer, Launcher logs. If this doesn't work, open %LOCALAPPDATA%\CCP\EVE\Launcher.

Then go here: https://community.eveonline.com/support/bug-reports/ and fill in the report (mention my name in the title so I can find it quickly), with as much detail as you can and attach the log files.

I'll take a look as soon as I can and see if the logs give me a clue as to what is going wrong.

In the meantime, you could try deleting the folder %LOCALAPPDATA%\CCP\EVE\QtWebEngine - that's where any cached data is stored. If files are corrupt there for any reason, deleting them will ensure they are downloaded again.

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/

Sarah Vanessa
Almost Awesome
#5 - 2016-04-26 23:28:01 UTC
CCP Snorlax Tipp helped for me i just Deleted my Default Folder and now it works everything fine for me again but its a bit bad that you have to Login now all your Account again ;) but well thats the Smallest Problem ;)
CCP Snorlax
C C P
C C P Alliance
#6 - 2016-04-26 23:56:24 UTC
Did you file a bug report? I want to see those logs so we have a shot at preventing this in the future.

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/