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Issues, Workarounds & Localization

 
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Problem with port 26000
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Shaerli of Brutor
Brutor Tribe
Minmatar Republic
#1 - 2016-04-10 15:30:19 UTC  |  Edited by: Shaerli of Brutor
After a few hours of EVE I get hung up, for example, if I enter ISIS (the ship viewer, stop watching me NSA) and then exit it, I get a black screen. Whether I'm in space or a station, the screen never loads. If quit the game, the launcher stops working and if I launch the client manually it says unable to connect to port 26000. If I reboot my system entirely, the problem goes away for the next few hours. It's not a problem with my connection, nothing else is effected, only EVE. I would appreciate help greatly because having to restart every couple of hours is really irritating.

DXDiag info to follow.

EDIT - I also saw an old supposed work-around for being unable to connect to port 2600 that said to change the prefs.ini to use port 3724, I tried this and it did not work. Same problem.
Shaerli of Brutor
Brutor Tribe
Minmatar Republic
#2 - 2016-04-10 15:31:05 UTC
System Information
Time of this report: 4/10/2016, 11:28:26
Machine name: GAMESTATION
Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.151019-1254)
Language: English (Regional Setting: English)
System Manufacturer: ASUS
System Model: All Series
BIOS: BIOS Date: 07/16/14 11:26:14 Ver: 11.04
Processor: Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz (8 CPUs), ~4.0GHz
Memory: 16384MB RAM
Available OS Memory: 16326MB RAM
Page File: 3525MB used, 29126MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 64bit Unicode

DxDiag Notes
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.

DirectX Debug Levels
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

Display Devices
Card name: NVIDIA GeForce GTX 980
Manufacturer: NVIDIA
Chip type: GeForce GTX 980
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_13C0&SUBSYS_31701462&REV_A1
Display Memory: 3725 MB
Dedicated Memory: 4009 MB
Shared Memory: 3811 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: G236HL
Monitor Id: ACR02EB
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: DVI
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver File Version: 10.18.0013.5906 (English)
Driver Version: 10.18.13.5906
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 11/24/2015 19:10:29, 15717672 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71E3E-5080-11CF-C060-7D111CC2C735}
Vendor ID: 0x10DE
Device ID: 0x13C0
SubSys ID: 0x31701462
Revision ID: 0x00A1
Driver Strong Name: oem68.inf:NVIDIA_Devices.NTamd64.6.1:Section032:10.18.13.5906:pci\ven_10de&dev_13c0
Rank Of Driver: 00E62001
Shaerli of Brutor
Brutor Tribe
Minmatar Republic
#3 - 2016-04-10 15:31:52 UTC
Video Accel:
Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
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{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(
Mr Mac
Dark Goliath
#4 - 2016-04-11 06:48:20 UTC
What version of nvidia driver installed?
Shaerli of Brutor
Brutor Tribe
Minmatar Republic
#5 - 2016-04-11 07:11:29 UTC
I'm updating my driver now, let's hope that works.
Shaerli of Brutor
Brutor Tribe
Minmatar Republic
#6 - 2016-04-11 12:00:46 UTC
It did not. I'm starting to think it might be something on my ISPs end.
Shaerli of Brutor
Brutor Tribe
Minmatar Republic
#7 - 2016-04-12 11:24:12 UTC
Bump.
Mr Mac
Dark Goliath
#8 - 2016-04-12 12:10:41 UTC
Mr Mac wrote:
What version of nvidia driver installed?
Shaerli of Brutor
Brutor Tribe
Minmatar Republic
#9 - 2016-04-13 09:19:02 UTC
DXDiag told what driver was installed but I updated it and now it''s 10.18.13.6472 - 3/21/16.

This problem only happens with EVE but when it does, it even stops other programs, even my browser, from making a connection. EVE just gets hung up at "Resource loading." As I said, rebooting solves it.... temporarily. It's also rather sudden, within the last 4 or 5 days - EVE did not use to do this. I am, however, still technically connected to both my network and the internet.

I can keep playing until something needs to load, for example, docking, that's when I the game effectively stops, though graphics will stop loading.

http://tinypic.com/m/jfjmol/2

There's an example. Note the little "Resource loading" graphic, that had been going for several minutes, and also that the portraits of the two targeted rats has not loaded - there's just a black screen.
Shaerli of Brutor
Brutor Tribe
Minmatar Republic
#10 - 2016-04-13 09:20:41 UTC
For what it's worth, I usually have two clients open. I have not tested to see if this effects this. I will do so now.
Mr Mac
Dark Goliath
#11 - 2016-04-13 10:57:50 UTC
For Resource Loading: Check "Download everything" in the launcher's general setting
The Master Debater
Riemannian Manifold Torus
#12 - 2016-04-14 13:56:57 UTC  |  Edited by: The Master Debater
Didn't fix.


Wrong toon, but it's still the OP.
Mr Mac
Dark Goliath
#13 - 2016-04-15 07:33:34 UTC
Shaerli of Brutor
Brutor Tribe
Minmatar Republic
#14 - 2016-04-18 02:45:48 UTC
I found a strange work-around. This doesn't happen if I close the launcher after opening the game, regardless of how long or how many clients I have running.