These forums have been archived and are now read-only.

The new forums are live and can be found at https://forums.eveonline.com/

Issues, Workarounds & Localization

 
  • Topic is locked indefinitely.
 

Support tickets
Author
Previous Topic Next Topic
The Bigpuns
United Standings Improvement Agency
#1 - 2016-03-25 08:59:29 UTC
Morning all, is there an issue with support tickets and bug reporting currently?

I submitted a bug report shortly after the last patch, it was left unanswered for over a week, and now I cant access the bug reporting section at all, comes up with error code 500 when I try to log into it).

My alt also submitted a support ticket 3 days ago about an Epic Arc standings boost not being applied, although I ran it concurrently with another character and his one was applied. The support ticket has also been ignored.

I know CCP do get busy with tickets after a big patch, but this is starting to get frustrating.

Regards
William H Webster
Doomheim
#2 - 2016-03-25 11:18:04 UTC
CCP have laid off all support help and are currently contracting to a Filipino support center in Manila BUT you now have to lodge all petitions in person. Shocked
The Bigpuns
United Standings Improvement Agency
#3 - 2016-03-26 16:33:07 UTC
You had me going for a moment there.