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Early downtime on March 1

First post
Author
Sol epoch
HELVEGEN
#101 - 2016-03-01 12:22:12 UTC
Tyranis Marcus wrote:
Gully Alex Foyle wrote:
Tyranis Marcus wrote:
CCP Phantom wrote:
We have an early downtime on the Tranquility server on March 1, starting at 9:00 UTC.

This is a regular downtime and not an emergency reboot or similar. During the downtime we will run some cleanup jobs and then start TQ again.

The usual downtime, starting at 11:00 UTC, won't take place on March 1. The next downtime starting at 11:00 UTC can be expected on March 2.


Don't try to spin it. You look bad enough without adding 'dishonest' to the list of adjectives people are using to describe you this week.

The pos I'm shooting regained 10% shields during this "early downtime and not an emergency reboot or similar", btw.

Of course, it's a lose/lose situation. If you are somehow telling the truth, that makes you look even worse for not giving a **** about your customers!

Now, go write 100 times on the blackboard, "Tranquility is not a test platform." Then change back whatever you did last week that ****** everything up, and redo it where it belongs. Like maybe on the new hardware before it goes live, or somewhere, anywhere NOT the live game until it's tested and proven stable.

Don't ever forget that we pay you for this.
Chribba wrote:
They forgot to shift back the database DT time from 09:00 to 11:00 so the DB shut down and started jobs at the wrong time.

Not the first time hehe.

<3
Now, go write 100 times on the blackboard, '"The fact that I pay to play a game shouldn't make me act like an entitled moron".


I'm damned well entitled to the service that I've already paid for. You want call someone entitled morons, start pointing fingers at the people who took the lazy shortcuts that caused this mess. It is easily avoidable. It just requires more work to do so.


Oh! aren't we a special snowflake.
Johnny Riko
The Scope
Gallente Federation
#102 - 2016-03-01 12:27:04 UTC
This is beyond embarrassing. You guys are game developers, not part-time computer enthusiasts.

I wanna join up. I think I got what it takes to be a Citizen.

BadLot
Imperial Academy
Amarr Empire
#103 - 2016-03-01 12:34:41 UTC
I hope CCP tear jar has an over flow pipe as its gonna need it TwistedTwistedRoll
Gully Alex Foyle
The Scope
Gallente Federation
#104 - 2016-03-01 12:51:05 UTC
Tyranis Marcus wrote:
Gully Alex Foyle wrote:
Tyranis Marcus wrote:
I'm damned well entitled to the service that I've already paid for. You want call someone entitled morons, start pointing fingers at the people who took the lazy shortcuts that caused this mess. It is easily avoidable. It just requires more work to do so.
Look, in case you didn't notice, money is just paper, metal or data stored in a bank's servers.

On its own, it's good for nothing, except maybe to light a fire.

It takes people to do stuff, and these people have created and ran a wonderful game for 13 years.

Seriously man, I even apologize for the name-calling, but how can you be so ungrateful?


What makes you so sure that somebody didn't put enough competence and effort in doing their job? Especially considering that EVE servers run pretrty smoothly 99% of the time.

And even if mistakes were made, why are you so mad and unforgiving? Don't you ever make mistakes?


Again, sorry for my reaction, but your own reaction is unkind and also just... weird!


Because when it comes to doing mountains of torturous, tedious work to ensure reliable service, I've lived it. I know what it takes. I can also recognize when people aren't doing it, and I have no forgiveness for that. (I've cleaned up plenty of those messes.) Customer service is everything. Honestly, I don't know if it's because they don't know how, or because they don't want to do the work it takes.

Also, because being lied to about it pisses me off. The point I was intending to make about the 10% shield increase is that it indicates some rollback. I'd think it would be quite unusual for a scheduled downtime to cause rollback.

I shouldn't have posted a single word, I'll admit. I sat through downtime after downtime yesterday, when I was free to play all day. I set my alarm to wake up at 3 am this morning to shoot a pos that was coming out of reinforcement, then the game shut down. I kept trying to log on after the server finally came up, only to hear, "warp drive activated" then get a black screen that wouldn't load, while I was in space next to an enemy pos during a war, and none of my corpmates were logged on. So yeah, things are getting a little frustrating. Plus it really was avoidable, if good procedures had been followed. Plus it was being spun. So I spoke my mind, like a dumbass. I did tone it down a lot from what I was really thinking at the time, but still, guess I'd better apologize.

Get it together though, guys. Come on, damnit.
Hey, let's all meet at the Jita monument and have a group hug!

Lol

Honestly the 'downtime' BS post got me way more laughing than angry, but that's just me I guess. I don't know what CCP were smoking when they decided to post that instead of a simple 'sorry guys, yesterday's mess isn't fully fixed yet'. I get it that that's just begging to get people exasperated.

Make space glamorous! Is EVE dying or not? Ask the EVE-O Death-o-meter!

Ralph King-Griffin
New Eden Tech Support
#105 - 2016-03-01 12:58:47 UTC
Gully Alex Foyle wrote:


Honestly the 'downtime' BS post got me way more laughing than angry, but that's just me I guess. I don't know what CCP were smoking when they decided to post that instead of a simple 'sorry guys, yesterday's mess isn't fully fixed yet'. I get it that that's just begging to get people exasperated.

something like "hehehehe , watch this".


CCP troll best troll
Jacques d'Orleans
#106 - 2016-03-01 13:06:28 UTC
Helios Anduath
The Scope
Gallente Federation
#107 - 2016-03-01 13:08:19 UTC
Serg Gall wrote:
Can you test patches BEFORE make them live. Daily re-patches, downtime for some hours daily. It's unacceptable for paid game. Make it f2p and do as you wish.


All of these issues were not a patch, it was new hardware rollout, which you would know if you read the news posts and dev blogs...
Lianara Dayton
University of Caille
Gallente Federation
#108 - 2016-03-01 13:42:14 UTC  |  Edited by: Lianara Dayton
Why don't you get your lore department to write us a "sincere" statement of apology..?

Lianara Dayton, Society for Peace and Unity

Sophia Mileghere
Scandium Defense and Security Inc.
Sleeper Protocol
#109 - 2016-03-01 13:45:54 UTC
We know that you changed the hardware for the server.
Some crash might happend after this and this is not good but we can life with that for a short time.

But to say today was an planned downtime is not okay:
If this was a planned downtime than you miss the warning and the post in forum like the last times.
The alternative is that you lie to us what is even worse.

It does not matter for me what is was because in each case CCP make an mistake and I want to hear a "Sorry" (at least)!
Sylvia Kildare
Kinetic Fury
#110 - 2016-03-01 13:46:28 UTC
Trillian Ororo wrote:
So someone at CCP HQ forgot to click "post" on the forum during the day... and forgot to update the launcher with the early DT notification and forgot the start the 5 minute countdown timer... Hmmm.... Time for a performance review perhaps; time for a manager to have one of "those" conversations?


I saw on Reddit that while they remembered to change the game server's downtime scheduling from 0900 to 1100 (after the previous day's early/extended/re-extended 0900-1400 (originally planned) downtime)... they forgot to change the database server's downtime scheduling, and so it thought it was supposed to go down at 0900 again, just like the day before.

The game server, meanwhile, was planning on warning us at 60 minutes before, 15 minutes before, and 5 minutes before the usual 1100 time. But the database server gives no such warnings, so it just crapped out at 0900, repeating the previous day's special downtime start.

That's why there was no warning, and that's why CCP didn't write this thread or update the EVE Status twitter until afterwards, because they weren't expecting it to happen. It's also why the error messages and the login screen errors (incompatible build) and so forth were so weird, because it was 100% database server, not the usual way downtime happens.
Pandora Bokks
Pangalactic Frontline Supply Agency
Externa Group
#111 - 2016-03-01 13:46:32 UTC  |  Edited by: Pandora Bokks
Helios Anduath wrote:
]

All of these issues were not a patch, it was new hardware rollout, which you would know if you read the news posts and dev blogs...


While it was not a patch - it was also not TQT3:


Early & Extended Downtime – 2016/02/29 – 09:00 – 14:00 UTC
An extended downtime will take place on Monday, February 29th 2016, in order to perform significant hardware and database configuration changes to the Tranquility cluster. This downtime will involve complex work on the underpinnings that power New Eden, and as such we’d like to take the cluster down for a significant amount of time, totaling five hours of downtime. This downtime will help prepare for Tranquility Tech III!


You would know if you read and understood the news posts and devblogs ...
Helios Anduath
The Scope
Gallente Federation
#112 - 2016-03-01 13:57:28 UTC
Pandora Bokks wrote:
While it was not a patch - it was also not TQT3:


Early & Extended Downtime – 2016/02/29 – 09:00 – 14:00 UTC
An extended downtime will take place on Monday, February 29th 2016, in order to perform significant hardware and database configuration changes to the Tranquility cluster. This downtime will involve complex work on the underpinnings that power New Eden, and as such we’d like to take the cluster down for a significant amount of time, totaling five hours of downtime. This downtime will help prepare for Tranquility Tech III!


You would know if you read and understood the news posts and devblogs ...


Actually, it was TQ Tech3 deployment: Friday was prep, Monday was deployment:

Tweet from Server Admins

Reddit post from CCP Darwin

and it has been said in numerous other places, plus they dropped a hint that Feb 29th was the day in one of the dev blogs.


Helios Anduath
The Scope
Gallente Federation
#113 - 2016-03-01 14:01:12 UTC
Lianara Dayton wrote:
Nice to see that CCP at least respects us paying customers enough to not blatantly lie to our faces. Ugh

My opinion of your service would sink even lower if it hand't already reached rock bottom.

Why don't you get your lore department to write us a "sincere" statement of apology..? Or sell us a few pay-to-winjectors over it?

*puke*


They are not lying at all and aas far as the DB server was concerned, it was scheduled DT. In all the chaos from yesterday, they missed changing the DB server's scheduled downtime back from 09:00.

CCP Foxfour wrote:
With all the hardware changes yesterday and the early downtime of 0900 and all the glitches afterwards we forgot to change the DT settings on the DB from 0900 to 1100. We did change it for the game cluster though. So the game expected DT at 1100 but the DB saw 0900 and just killed it all and ran its downtime jobs.


If you pulled your head out of wherever it was stuck you might have realised that they have just spent a chunk of dough on a boatload of new hardware to improve your gaming experience.
Eddie Beeblebrox
Unreasonable Presence
Hole Control
#114 - 2016-03-01 14:18:39 UTC
CCP Phantom wrote:

The usual downtime, starting at 11:00 UTC, won't take place on March 1. The next downtime starting at 11:00 UTC can be expected on March 2.

The more important questions is, can we expect any more downtimes during the evenings like we have been having? Blink
Patrick Solet-Larsen
The Scope
Gallente Federation
#115 - 2016-03-01 14:37:00 UTC
Instead of giving us SP or ISK I would like to see a new feature added like the introduction of a Death Star and the ability to destroy entire planets, that would keep me interested.
Lykouleon
Noble Sentiments
Second Empire.
#116 - 2016-03-01 14:57:35 UTC
Sneekeypete NZXT wrote:
I unsubbed my accounts today when my time runs out I'll go play something else.

Can I have your SP?

Lykouleon > CYNO ME CLOSER so I can hit them with my sword

Chalkias Bosphorus
Fade Out.
#117 - 2016-03-01 15:03:31 UTC
Downtime again ?
Storm Mistress
Ranger Industries
The Rogue Consortium
#118 - 2016-03-01 15:05:05 UTC
Again so it would seem!
Luke Skywalking
C0NC0RD Branch Office
#119 - 2016-03-01 15:06:06 UTC
so... ..

This is not a scheduled one is it?

No one method is the right method, nor the wrong method.

Galphram NefreX
Deep Core Mining Inc.
Caldari State
#120 - 2016-03-01 15:07:01 UTC
Socket Closed...on my accounts just lovely..must be a scheduled downtime..