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Launcher error message while downloading.

First post
Author
Blinky Jimmy
Irreducibly Insane
Salty..
#21 - 2016-01-26 11:40:57 UTC
Currently unable to launch eve for these reasons. Pls fix?
giles666
Red Phoenix Rising
Elementium Alliance
#22 - 2016-01-26 11:46:10 UTC  |  Edited by: giles666
Liam Campbell wrote:
This issue is back after downtime,
"An error was encountered while downloading (see log for details). Do you want to run network diagnostics?"

Right at the bottom of the launcher says "Cider Version Not available 0.0%"


Also getting this. Cant launch eve at all now.

Edit:

Connection Test Dump:

Starting basic diagnostics

Looking up hosts:
binaries.eveonline.com
res.eveonline.ccpgames.com
client.eveonline.com

Host lookup for binaries.eveonline.com returned:
54.230.79.38
54.230.79.45
54.230.79.87
54.230.79.178
54.230.79.16
54.230.79.62
54.230.79.7
54.230.79.63

Host lookup for client.eveonline.com returned:
87.237.39.208

Host lookup for res.eveonline.ccpgames.com returned:
54.230.79.133
54.230.79.149
54.230.79.151
54.230.79.209
54.230.79.102
54.230.79.84
54.230.79.99
54.230.79.57

Host lookups done
Starting ping for binaries.eveonline.com
PING d17ueqc3zm9j8o.cloudfront.net (54.230.79.63): 56 data bytes
64 bytes from 54.230.79.63: icmp_seq=0 ttl=50 time=292.292 ms
64 bytes from 54.230.79.63: icmp_seq=1 ttl=50 time=420.933 ms
64 bytes from 54.230.79.63: icmp_seq=2 ttl=50 time=298.270 ms
64 bytes from 54.230.79.63: icmp_seq=3 ttl=50 time=295.864 ms

--- d17ueqc3zm9j8o.cloudfront.net ping statistics ---
4 packets transmitted, 4 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 292.292/326.840/420.933/54.366 ms

Starting ping for res.eveonline.ccpgames.com
PING dm794883twbxj.cloudfront.net (54.230.79.133): 56 data bytes
64 bytes from 54.230.79.133: icmp_seq=0 ttl=50 time=294.131 ms
64 bytes from 54.230.79.133: icmp_seq=1 ttl=50 time=303.150 ms
64 bytes from 54.230.79.133: icmp_seq=2 ttl=50 time=304.230 ms
64 bytes from 54.230.79.133: icmp_seq=3 ttl=50 time=294.432 ms

--- dm794883twbxj.cloudfront.net ping statistics ---
4 packets transmitted, 4 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 294.131/298.986/304.230/4.721 ms

Starting ping for client.eveonline.com
PING client.eveonline.com (87.237.39.208): 56 data bytes
36 bytes from 213-152.240-250.pxu259.above.net (213.152.240.250): Communication prohibited by filter
Vr HL TOS Len ID Flg off TTL Pro cks Src Dst
4 5 40 5400 37e7 0 0000 2c 01 161a 192.168.0.3 87.237.39.208

Request timeout for icmp_seq 0
36 bytes from 213-152.240-250.pxu259.above.net (213.152.240.250): Communication prohibited by filter
Vr HL TOS Len ID Flg off TTL Pro cks Src Dst
4 5 40 5400 bf48 0 0000 2c 01 8eb8 192.168.0.3 87.237.39.208

Request timeout for icmp_seq 1
36 bytes from 213-152.240-250.pxu259.above.net (213.152.240.250): Communication prohibited by filter
Vr HL TOS Len ID Flg off TTL Pro cks Src Dst
4 5 40 5400 406a 0 0000 2c 01 0d97 192.168.0.3 87.237.39.208

Request timeout for icmp_seq 2
36 bytes from 213-152.240-250.pxu259.above.net (213.152.240.250): Communication prohibited by filter
Vr HL TOS Len ID Flg off TTL Pro cks Src Dst
4 5 40 5400 970d 0 0000 2c 01 b6f3 192.168.0.3 87.237.39.208


--- client.eveonline.com ping statistics ---
4 packets transmitted, 0 packets received, 100.0% packet loss

Basic diagnostics finished
Amanda Orion
Royal Amarr Institute
Amarr Empire
#23 - 2016-01-26 11:48:20 UTC
TomClancy Levada wrote:



same for me... now is impossible to launch eve Sad


Confirmed.
Three macs affected.
Tallasul Matar
School of Applied Knowledge
Caldari State
#24 - 2016-01-26 11:49:01 UTC
Yes same issue here Big smile

El Capitain 10.11.2 MacbookPro 2014
Blinky Jimmy
Irreducibly Insane
Salty..
#25 - 2016-01-26 11:50:22 UTC
Tallasul Matar wrote:
Yes same issue here Big smile

El Capitain 10.11.2 MacbookPro 2014

10.10.5 on an early 2015 macbook, so its not just one version too. FUN!
Have A Present
State War Academy
Caldari State
#26 - 2016-01-26 11:57:01 UTC
getting this issue today also
Liz Aun
Sebiestor Tribe
Minmatar Republic
#27 - 2016-01-26 11:57:28 UTC
I get the same error with a El Cap. Mac Mini.


When i try and submit a bug report i get this:
An unexpected error occurred while submitting your bug report. Please try again later.

Tony Williams
#28 - 2016-01-26 12:02:50 UTC  |  Edited by: Tony Williams
logged in with no problem before dt this morning, tried to get back into game after dt, I now have this same issue from nowhere... day off work and a little disappointed to say the least :( tried a system reset and re-downloaded launcher to no avail, has anyone got any idea on how to fix this yet? would appreciate a little help with this, thanks in advance


I submitted a bug report, did some coffee and paperwork and tried again to log in an hour or so later... as if by magic, sorted, log in successful :D I am now a happy chappy :D

> Previous Planning & Precaution Prevents Piss Poor Performance

giles666
Red Phoenix Rising
Elementium Alliance
#29 - 2016-01-26 12:04:05 UTC
Liz Aun wrote:
I get the same error with a El Cap. Mac Mini.


When i try and submit a bug report i get this:
An unexpected error occurred while submitting your bug report. Please try again later.



Good idea. I managed to log one fine.

Blinky Jimmy
Irreducibly Insane
Salty..
#30 - 2016-01-26 12:05:39 UTC
Tony Williams wrote:
logged in with no problem before dt this morning, tried to get back into game after dt, I now have this same issue from nowhere... day off work and a little disappointed to say the least :( tried a system reset and re-downloaded launcher to no avail, has anyone got any idea on how to fix this yet? would appreciate a little help with this, thanks in advance

Same situation here. No one's found a fix yet I think. I have a reddit post up; if a solution gets posted there will transcribe it here.
Xain deSleena
The Great CRUSADE
Awesome Alliance
#31 - 2016-01-26 12:12:47 UTC  |  Edited by: Xain deSleena
I have the same issue.
After DT today I cannot log into EVE via the latest Eve Launcher.
version 998442.
Eve Online Launcher first displays pop up message
"An error was encountered while downloading (see log for details). Do you want to run network diagnostics?
I was clicking 'Ignore' for past week or so and it was getting in.

Now it says "PLEASE WAIT"
I waited and waited while my Aussie bros had fun playing, obviously they are not using a MAC client I suppose.
I can now not play the game until this is resolved.
Iris Tacheia
I HAVE THE POWER OF GOD AND ANIME ON MY SIDE
Blue Eyes and Exodia Toon Duelist Kingdom Duelers
#32 - 2016-01-26 12:13:32 UTC  |  Edited by: Iris Tacheia
Looks like you did it again ! Same error as last time but this time it actually prevents me from playing the game. I can still just manually launch one client though.
Nissaba Grooth
The Cap's Capital
#33 - 2016-01-26 12:14:53 UTC
Same here

07:10:51.119 warning Update failed for "Tranquility" with error: 2
07:10:51.120 error "tq" update failed with a download error
07:11:04.311 debug Starting refresh cycle
07:11:04.312 debug Checking version at "https://binaries.eveonline.com/evelauncher_release.json"
07:11:04.312 debug Scheduled task "Version info downloader"
07:11:04.312 debug Starting task "Version info downloader"
07:11:04.313 debug "Version info downloader" go: 0
07:11:04.440 debug Official version is "998442"
07:11:04.441 debug refreshServers ""
07:11:04.441 debug Calling refresh on "tq"
07:11:04.441 debug Finished task "Version info downloader"
07:11:04.442 debug Scheduled task "Patch info downloader for Tranquility"
07:11:04.442 debug Starting task "Patch info downloader for Tranquility"
07:11:04.443 debug "Patch info downloader for Tranquility" go: 0
07:11:04.639 debug Finished task "Patch info downloader for Tranquility"
07:11:04.640 debug Scheduled task "Cider version downloader for Tranquility"
07:11:04.640 debug Starting task "Cider version downloader for Tranquility"
07:11:04.640 debug "Cider version downloader for Tranquility" go: 0
07:11:04.791 debug Finished task "Cider version downloader for Tranquility"
07:11:04.791 error "Error downloading https://binaries.eveonline.com/eveonline_mac_1000881.json - server replied: Forbidden"
07:11:04.792 warning Update failed for "Tranquility" with error: 2
07:11:04.792 error "tq" update failed with a download error
07:14:03.566 debug "Scheduling refresh after 2 minutes"
Blinky Jimmy
Irreducibly Insane
Salty..
#34 - 2016-01-26 12:17:31 UTC
Anyone got a download for/tried the old launcher?
Xain deSleena
The Great CRUSADE
Awesome Alliance
#35 - 2016-01-26 12:23:15 UTC
As a workaround I opened the normal Eve Online app under your Application folder.
You need to Bypass the current new Eve Online Launcher and don't use that.
You just open Eve Online App and this will use an old launcher and update it.
It worked for me so I am happy.
Give it a go.
Ask here for any help if you need it.
Lando Xtampida
Los Hijos Del Cobre
#36 - 2016-01-26 12:23:48 UTC
Tony Williams wrote:
logged in with no problem before dt this morning, tried to get back into game after dt, I now have this same issue from nowhere...

Same issue here.

Launcher log before and after DT
Blinky Jimmy
Irreducibly Insane
Salty..
#37 - 2016-01-26 12:25:13 UTC  |  Edited by: Blinky Jimmy
Xain deSleena wrote:
As a workaround I opened the normal Eve Online app under your Application folder.
You need to Bypass the current new Eve Online Launcher and don't use that.
You just open Eve Online App and this will use an old launcher and update it.
It worked for me so I am happy.
Give it a go.
Ask here for any help if you need it.

Problem for me is this: I am actually a secret PC user (used to be a mac user but bought a PC for eve ironically). However my PC is currently nonfunctional for 3 weeks so I'm on a borrowed mac which is too new to have had the old launcher. Got a download or something? Can't find one.
Aeris Peacecraft
Viziam
Amarr Empire
#38 - 2016-01-26 12:26:06 UTC  |  Edited by: Aeris Peacecraft
Same issue here.

13:20:56.035 debug    Starting task "Cider version downloader for Tranquility"
13:20:56.036 debug    "Cider version downloader for Tranquility" go: 0.001
13:20:56.284 debug    Finished task "Cider version downloader for Tranquility"
13:20:56.284 error    "Error downloading https://binaries.eveonline.com/eveonline_mac_1000881.json - server replied: Forbidden"
13:20:56.284 warning    Update failed for "Tranquility" with error: 2
13:20:56.284 error    "tq" update failed with a download error
Bester Lamont
Second Suns Inc
#39 - 2016-01-26 12:32:32 UTC  |  Edited by: Bester Lamont
Same here. I'm starting to think they don't even test the Mac client before they update. This isn't something that would
escape even minimal QA.
Xain deSleena
The Great CRUSADE
Awesome Alliance
#40 - 2016-01-26 12:33:20 UTC
Blinky Jimmy wrote:
Xain deSleena wrote:
As a workaround I opened the normal Eve Online app under your Application folder.
You need to Bypass the current new Eve Online Launcher and don't use that.
You just open Eve Online App and this will use an old launcher and update it.
It worked for me so I am happy.
Give it a go.
Ask here for any help if you need it.

Problem for me is this: I am actually a secret PC user (used to be a mac user but bought a PC for eve ironically). However my PC is currently nonfunctional for 3 weeks so I'm on a borrowed mac which is too new to have had the old launcher. Got a download or something? Can't find one.


Just try it anyway
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