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Issues, Workarounds & Localization

 
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Intel Chip Problems AGAIN! (fixed for some, not for others)

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Fraa Rafa
Deep Core Mining Inc.
Caldari State
#141 - 2011-12-29 18:48:25 UTC
wtf, I got a reply from the petition I posted and was told that CCP would not be doing anything to fix this problem.

Quote:
Intel were notified of this over a year ago but it seems they have not managed to update the drivers in order to solve the issue. Our developers have done all they can without compromising stability and compatibility towards other graphics cards.


and then later, after they listed some suggestions to get it working from my end they say

Quote:
If none of the above suggestion help I'm afraid there's nothing we can do to solve this issue for you.


I would also like to say, that this bug just cost me a manticore in 0.0, and it was killed by an npc rat on the gate when my client crashed.
Einde
Caldari Provisions
Caldari State
#142 - 2011-12-29 21:46:27 UTC
Fraa Rafa wrote:
wtf, I got a reply from the petition I posted and was told that CCP would not be doing anything to fix this problem.

Quote:
Intel were notified of this over a year ago but it seems they have not managed to update the drivers in order to solve the issue. Our developers have done all they can without compromising stability and compatibility towards other graphics cards.



While a large part of me wishes and hopes they are going to fix this, there is a small part of me that doesn't believe there's enough of us with this issue for anything to be done about it.
Chaotic Death
Caldari Provisions
Caldari State
#143 - 2011-12-29 23:31:16 UTC
Einde wrote:
Fraa Rafa wrote:
wtf, I got a reply from the petition I posted and was told that CCP would not be doing anything to fix this problem.

Quote:
Intel were notified of this over a year ago but it seems they have not managed to update the drivers in order to solve the issue. Our developers have done all they can without compromising stability and compatibility towards other graphics cards.



While a large part of me wishes and hopes they are going to fix this, there is a small part of me that doesn't believe there's enough of us with this issue for anything to be done about it.


I believe you are correct sadly.... its been what... 2-3 weeks since they said they were getting the computer that would have this problem?
Arngen Arbosa
Sebiestor Tribe
Minmatar Republic
#144 - 2011-12-30 00:51:00 UTC
Chaotic Death wrote:
Einde wrote:
Fraa Rafa wrote:
wtf, I got a reply from the petition I posted and was told that CCP would not be doing anything to fix this problem.

Quote:
Intel were notified of this over a year ago but it seems they have not managed to update the drivers in order to solve the issue. Our developers have done all they can without compromising stability and compatibility towards other graphics cards.



While a large part of me wishes and hopes they are going to fix this, there is a small part of me that doesn't believe there's enough of us with this issue for anything to be done about it.


I believe you are correct sadly.... its been what... 2-3 weeks since they said they were getting the computer that would have this problem?


Actually it's been less than a day since they said that. See post #138.
Chaotic Death
Caldari Provisions
Caldari State
#145 - 2011-12-30 08:02:11 UTC  |  Edited by: Chaotic Death
Arngen Arbosa wrote:
Chaotic Death wrote:
Einde wrote:
Fraa Rafa wrote:
wtf, I got a reply from the petition I posted and was told that CCP would not be doing anything to fix this problem.

Quote:
Intel were notified of this over a year ago but it seems they have not managed to update the drivers in order to solve the issue. Our developers have done all they can without compromising stability and compatibility towards other graphics cards.



While a large part of me wishes and hopes they are going to fix this, there is a small part of me that doesn't believe there's enough of us with this issue for anything to be done about it.


I believe you are correct sadly.... its been what... 2-3 weeks since they said they were getting the computer that would have this problem?


Actually it's been less than a day since they said that. See post #138.



Actually see post #113
12/21/2011
So a week and a half, my bad.
Setab Nairromede
Sarum Strategic Consulting Firm
#146 - 2011-12-30 11:44:29 UTC
Hey im in Atlanta for the weekend if you guys want me to drop by CCP house and show you. I brought my laptop. :)
Fraa Rafa
Deep Core Mining Inc.
Caldari State
#147 - 2011-12-30 12:24:58 UTC
Here is what I take from the dev that posted in this thread, and the one from my petition.

a) they really don't know what is happening here
b) the left doesn't know what the right hand is doing
c) one hand, we'll call it the right, doesn't realize that crucible 1.0 fixed the problem, and then 1.2 unfixed the problem
d) also, clearly, from my petition, the right hand doesn't care
e) the 'left' hand is trying to buy a computer

Also, I think this problem is more widespread than people think. I've come across others in EVE that just didn't know what call what they were experiencing, one had even gone so far as to re-install windows and all drivers as I have, with no success, and others didn't even notice the screen blanking until I mentioned my problem.

What is sad from this, is that some people don't know this is a problem, and just accept EVE crashing every few jumps as normal and stable.
Fraa Rafa
Deep Core Mining Inc.
Caldari State
#148 - 2011-12-30 15:42:26 UTC
This is the latest response I have from my petition in regards to what happened to between Crucible 1.0 and 1.2, and why it seemed to be fixed in 1.0 and then unfixed in 1.2.

Quote:
There have been problems with the Intel graphics cards for over a year, it's only affected some Intel users before but after the UI changes made in Crucible Intel graphics card seemed to work better. Unfortunately that was caused by a bug which plagued all nVidia and ATI graphics cards, after the bug had been fixed the former problems arose with Intel again. I truly am sorry but we can regrettably not fix the issue, the ball is with Intel at this point


This was written by senior GM Retrofire.

From this I conclude, that CCP in fact fixed the Intell issue, but took the fix/bug away when nVidia and ATI users experienced problems.
Einde
Caldari Provisions
Caldari State
#149 - 2011-12-30 17:05:37 UTC
Fraa Rafa wrote:
This is the latest response I have from my petition in regards to what happened to between Crucible 1.0 and 1.2, and why it seemed to be fixed in 1.0 and then unfixed in 1.2.

Quote:
There have been problems with the Intel graphics cards for over a year, it's only affected some Intel users before but after the UI changes made in Crucible Intel graphics card seemed to work better. Unfortunately that was caused by a bug which plagued all nVidia and ATI graphics cards, after the bug had been fixed the former problems arose with Intel again. I truly am sorry but we can regrettably not fix the issue, the ball is with Intel at this point


This was written by senior GM Retrofire.

From this I conclude, that CCP in fact fixed the Intell issue, but took the fix/bug away when nVidia and ATI users experienced problems.


Financially, there are probably more nVidia and ATI users in EVE than Intel.
Loch Bannon
Celestus Industries
#150 - 2011-12-30 17:49:19 UTC
CCP Vertex wrote:
Hi all, I just wanted to give you all an update. We haven’t been able to reproduce the issue in-house but we're looking at purchasing some new hardware to assist with this investigation.

We're also involving INTEL as the 'reset' is happening in the device driver and not the game client, if the game crashed then we would have crash dumps that would help us pin point the issue but because it's a driver reset no crash dump is generated.


The update is appreciated! Been having the same issues myself on my new desktop. The petition I filed says that aside from a few select tricks here and there, there isn't much that can be done. From this forum though it looks like the books aren't totally closed on this one as the petition would imply. Or are they?

"I fly from an 'od'.  There is no 'pee' in it, let's keep it that way." --Lochness
Fraa Rafa
Deep Core Mining Inc.
Caldari State
#151 - 2011-12-31 02:05:03 UTC  |  Edited by: Fraa Rafa
The longer they push Intel users off, the bigger the problem becomes. The truth is that Intel chipsets are very popular and even people with ATI and nVidia cards are also having this issue because they have Intel chipsets as well.
MJ Incognito
Macabre Votum
Northern Coalition.
#152 - 2011-12-31 04:26:00 UTC  |  Edited by: MJ Incognito
I tried every fix in the book I found on the forums.... then a corp mate pointed this out to me... It worked 100%.

I think the combination is the older driver and the fix others have suggested.

http://www.eveonline.com/ingameboard.asp?a=topic&threadID=1568813

Not only does it work, I've undocked like 100 times just to celebrate, and not 1 issue... very fast undock times too.
Jimi Crackcorn
Directed Evolution Corp
#153 - 2011-12-31 04:35:30 UTC
MJ Incognito wrote:
I tried every fix in the book I found on the forums.... then a corp mate pointed this out to me... It worked 100%.

I think the combination is the older driver and the fix others have suggested.

http://www.eveonline.com/ingameboard.asp?a=topic&threadID=1568813

Not only does it work, I've undocked like 100 times just to celebrate, and not 1 issue... very fast undock times too.


Could you link to which drivers you downloaded exactly?
MJ Incognito
Macabre Votum
Northern Coalition.
#154 - 2011-12-31 04:42:40 UTC  |  Edited by: MJ Incognito
Jimi Crackcorn wrote:
MJ Incognito wrote:
I tried every fix in the book I found on the forums.... then a corp mate pointed this out to me... It worked 100%.

I think the combination is the older driver and the fix others have suggested.

http://www.eveonline.com/ingameboard.asp?a=topic&threadID=1568813

Not only does it work, I've undocked like 100 times just to celebrate, and not 1 issue... very fast undock times too.


Could you link to which drivers you downloaded exactly?


it's in the linked post... it depends on which version of windows you have, but just set it to show 50.... then Ctrl f the "8.15.10.2413" and look for the correct version... I think there were 2 or 3 versions for different windows.

My computer seems to be running incredibly cooler too as a result of this change.
Loch Bannon
Celestus Industries
#155 - 2011-12-31 06:03:37 UTC
And the gold star of the day goes to MJ Incognito. Worked like a charm, thanks brother.

"I fly from an 'od'.  There is no 'pee' in it, let's keep it that way." --Lochness
Jimi Crackcorn
Directed Evolution Corp
#156 - 2011-12-31 06:16:40 UTC
MJ Incognito wrote:
Jimi Crackcorn wrote:
MJ Incognito wrote:
I tried every fix in the book I found on the forums.... then a corp mate pointed this out to me... It worked 100%.

I think the combination is the older driver and the fix others have suggested.

http://www.eveonline.com/ingameboard.asp?a=topic&threadID=1568813

Not only does it work, I've undocked like 100 times just to celebrate, and not 1 issue... very fast undock times too.


Could you link to which drivers you downloaded exactly?


it's in the linked post... it depends on which version of windows you have, but just set it to show 50.... then Ctrl f the "8.15.10.2413" and look for the correct version... I think there were 2 or 3 versions for different windows.

My computer seems to be running incredibly cooler too as a result of this change.


Hellz to the **** yeah! YOu are quite literally THE ****
MJ Incognito
Macabre Votum
Northern Coalition.
#157 - 2011-12-31 06:44:24 UTC
would be nice if ccp would news this info so that everyone would have the fix. but dunno if they can promote using old drivers
Chaotic Death
Caldari Provisions
Caldari State
#158 - 2011-12-31 08:44:38 UTC  |  Edited by: Chaotic Death
Testing now:

Confirmed this does indeed work!! I'm pleasantly surprised that it worked!!!

CCP Please add this fix to your replies when this happens in the future!!
Fraa Rafa
Deep Core Mining Inc.
Caldari State
#159 - 2011-12-31 11:51:52 UTC
alright, bit of a problem, why the hell is it giving two version numbers?

Quote:
This driver package contains version 15.17.17.64.2413 (8.15.10.2413) for Windows 7* and Windows Vista*.
Fraa Rafa
Deep Core Mining Inc.
Caldari State
#160 - 2011-12-31 12:02:43 UTC  |  Edited by: Fraa Rafa
Fraa Rafa wrote:
alright, bit of a problem, why the hell is it giving two version numbers?

Quote:
This driver package contains version 15.17.17.64.2413 (8.15.10.2413) for Windows 7* and Windows Vista*.


So, there were two drivers of this version for graphics. Whatever the actual version whether it be 15.17.17.64.2413, or 8.15.10.2413 does not make a difference, not with any settings I try on the graphics. I believe the celebration was premature. On top of matters, this guy was using an i5 at 1.33ghz, with 2 gigs of ram, I'm on an i5 at 2.8 ghz with 16 gigs of ram.

On top of it not working for me, and I have a mobile version of the i5, this won't help those on a desktop because this for the mobile chipsets, in other words, laptops.