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Socket Closed - Launcher only

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Prax1
The Scope
Gallente Federation
#161 - 2016-03-05 08:34:58 UTC
I was able to find a "fix". Started getting the error after the patch. I tried everything i could find by searching Google and the forms, nothing helped, till I decided to tie my cell connection into my PC, 4+hours and no DC.... so its got to do with the route my connection takes to get to the servers , yes i still get errors on the logs, but no DC's
Helios Anduath
The Scope
Gallente Federation
#162 - 2016-03-05 09:46:28 UTC
Prax1 wrote:
I was able to find a "fix". Started getting the error after the patch. I tried everything i could find by searching Google and the forms, nothing helped, till I decided to tie my cell connection into my PC, 4+hours and no DC.... so its got to do with the route my connection takes to get to the servers , yes i still get errors on the logs, but no DC's


What does a traceroute on the problem connection give as the route? What does a Pingplotter show overtime? If there is a group of people taking the same route who are having issues, it may help CCP or the relevant service provider get to the bottom of the issue.
Prax1
The Scope
Gallente Federation
#163 - 2016-03-05 17:43:57 UTC  |  Edited by: Prax1
I can't post crap, wtf.

"You have exceeded the maximum number of characters in each post.Make it shorter and try again."

Just trying to past the basic diagnostics and tracert, am i missing something, i'v seen people post their stuff as well
Helios Anduath
The Scope
Gallente Federation
#164 - 2016-03-06 12:17:29 UTC  |  Edited by: Helios Anduath
If you are running into character number limitations, just take a screenshot and dump it on imgur, or make separate posts with each test. Some people will have shorter routes, so fewer characters.

That said, all that is really of interest is the tracert to client.eveonline.com
pajedas
Doomheim
#165 - 2016-03-06 16:13:04 UTC
Helios Anduath wrote:
That said, all that is really of interest is the tracert to client.eveonline.com

I got a "Socket Closed" at 09:51.

Here are screenshots relating to it:

http://imgur.com/a/bCFxG

🐇
Helios Anduath
The Scope
Gallente Federation
#166 - 2016-03-06 16:46:17 UTC
pajedas wrote:
Helios Anduath wrote:
That said, all that is really of interest is the tracert to client.eveonline.com

I got a "Socket Closed" at 09:51.

Here are screenshots relating to it:

http://imgur.com/a/bCFxG


Cool - that is the sort of thing that is helpful in diagnosing this. Looking at the pingplotter output, there are probably at least two things going on here:

Firstly, you seem to have some packet loss on your own network. This is indicated by the constant 0.5% packet loss that propagates the length of the route. This implies that there is a (potentially minor) issue with the link between your computer and what you are connecting to - are you using WiFI or a cable?

Secondly, the significant increase in loss between the Telia peering link and CCP is hinting at an issue there however the timing doesn't wuite match up. Packet loss ah the same hop was shown by another user having issues further up in the thread so it is probably worth submitting a ticket/bug report. I will say one thing though, until you get that minor packet loss at the start cleared up and still have issues after, it will be very easy for them to dismiss it as a problem at your end.

So to proceed, I would try and work out what is causing the initial packet loss while still capturing pingplotter data of disconnect events to see if packetloss at the last hop always comes around the time of a disconnect.
pajedas
Doomheim
#167 - 2016-03-06 17:04:01 UTC
Helios Anduath wrote:
So to proceed, I would try and work out what is causing the initial packet loss while still capturing pingplotter data of disconnect events to see if packet loss at the last hop always comes around the time of a disconnect.

Sounds great. I'll reset my network today.

I live out in the boonies and have AT&T WiFi Hotspot. It runs at 45-60 Mb/s and I have no problems streaming HD channels on Hulu+ and Netflix. But, due to the short range of the NetGear 781s I have added a NetGear EX6200 WiFi Range Extender and hardwired my PC into that.

Thanks for your help!

🐇
Helios Anduath
The Scope
Gallente Federation
#168 - 2016-03-06 17:14:37 UTC
Streaming video tends to be fairly happy with a little bit of packet loss as the worst that can happen is you drop a few frames. Gaming can be a little different and eve does seem to be fairly sensitive to "bad" connections.

So just to check your setup: Netgear 781s < Wifi link > range Extender/bridge < ethernet > your PC ? My guess would be that there might be a signal strength or interference issue between the range extender and the 781.
pajedas
Doomheim
#169 - 2016-03-06 17:20:19 UTC
Just got another SC. Is CCP the 'remote host' in this?

Quote:
Closing connection to 87.237.34.200:26000: {'reasonCode': None, 'reason': u'The socket was closed', 'exception': error(10054, 'An existing connection was forcibly closed by the remote host'), 'reasonArgs': {}}


Thanks again Smile

🐇
Helios Anduath
The Scope
Gallente Federation
#170 - 2016-03-06 17:27:37 UTC
Yeah, my interpretation of that is that the message is meant to mean that the server closed the connection - whether it does actually mean that or not is anyone's guess.
Rhys Redin
The Scope
Gallente Federation
#171 - 2016-03-06 18:53:05 UTC
Getting multiple socket closures per hour when running multiple clients. What is being done to fix this?
Helios Anduath
The Scope
Gallente Federation
#172 - 2016-03-06 20:06:13 UTC
Rhys Redin wrote:
Getting multiple socket closures per hour when running multiple clients. What is being done to fix this?


There are lots of people who are running multiple clients with no issue so you are going to have to give CCP some help working out why you have issues.

Who is your ISP and where in the world are you?

Can you get Pingplotter running (link further up in the thread) and post a screenshot of what it shows when you disconnect on your client(s)? From that we should be able to get an idea of if there is an issue with your ISP, your local network or something further up the chain.
Bountyhunter Bob
Doomheim
#173 - 2016-03-06 20:49:00 UTC
I've been experiencing this issue since the upgrade in server hardware/change in data center.

Just this morning I haven't been able to stay connected for more than a couple of minutes at a time - just attempting to reconfigure one of my planetary production sites was excruciatingly painful, having to submit after every change or risk losing a bunch of changes when the socket connection drops out.

I'm located in Australia.

I did just have success connecting without getting this error by using a VPN from Australia to Germany.

So I'd suggest others that have this problem to try connecting to the game through a VPN and see if that gives a better result.

Granted this is not an optimal solution as ping times to the server are likely to increase.
Helios Anduath
The Scope
Gallente Federation
#174 - 2016-03-06 22:34:48 UTC  |  Edited by: Helios Anduath
Bountyhunter Bob wrote:

...

I'm located in Australia.

I did just have success connecting without getting this error by using a VPN from Australia to Germany.

...


The fact that a VPN seems to help indicates an issue on the route that you normally take to the server. PLEASE can you do what I have been asking everyone else and post a pingplotter screenshot of when the disconnect occurs?
Jalmon
Trauma Ward
#175 - 2016-03-06 23:55:14 UTC
Prior to the weekend, I would only occasionally socket close. However, as of yesterday, I've been getting socket closed every few minutes on my second client, and occasionally on my first client (I run 2 clients total).

PingPlotter shows 70% packet loss in what appears to be the first hop in London (http://imgur.com/YWwtSl4).

LogLite doesn't seem to show anything of interest at the point in time a client actually disconnects (I have my characters watchlisted on each other; the second client usually disconnects a few minutes prior to getting the socket closed message).
Quinn Jovakko
Lucifer's Hammer
A Band Apart.
#176 - 2016-03-07 01:21:12 UTC  |  Edited by: Quinn Jovakko
I'm having the same issue. Tracert and pings below.

I tried to submit a bug report, but that didn't work either.

http://imgur.com/a/Pwp8A

Edit: Added pingplotter
Helios Anduath
The Scope
Gallente Federation
#177 - 2016-03-07 02:41:08 UTC
Jalmon wrote:
PingPlotter shows 70% packet loss in what appears to be the first hop in London (http://imgur.com/YWwtSl4).


What time did the disconnect occur? was it about the same time as the spike in latency?

OK, so a plot like that (where you have traceroute packet loss at one hop that does not propagate to further hops) is not in itself indicative of an issue. It does imply that that hop could be heavily loaded and has started to de-prioritise responding with ICMP errors (as used by tracert) so that it can focus on routing traffic. An overloaded routing node could cause disconnects.

Looking at the step-change in latency and the different IP range, that hop is still local to you and not in London. My educated guess is it is a Level3.net router located in CA.
Helios Anduath
The Scope
Gallente Federation
#178 - 2016-03-07 02:43:22 UTC
Quinn Jovakko wrote:
I'm having the same issue. Tracert and pings below.

...

http://imgur.com/a/Pwp8A


What does a tracert to client.eveonline.com show? what does a pingplotter to client.eveonline.com during the disconnect events show?
Quinn Jovakko
Lucifer's Hammer
A Band Apart.
#179 - 2016-03-07 04:15:30 UTC  |  Edited by: Quinn Jovakko
Helios Anduath wrote:
Quinn Jovakko wrote:
I'm having the same issue. Tracert and pings below.

...

http://imgur.com/a/Pwp8A


What does a tracert to client.eveonline.com show? what does a pingplotter to client.eveonline.com during the disconnect events show?



Here is the image to the ping plotter with the client.eveonline.com as the destination.

http://i.imgur.com/ZOUeRIP.png

Edit:

I hope this is allowed, but I recorded until I actually lost connection to eve. Here's the pingplotter file.

https://drive.google.com/file/d/0By8l9q8ACl3oN2N1aUd5OUZ0dEE/view?usp=sharing
Panther2707
Exit-Strategy
Minmatar Fleet Alliance
#180 - 2016-03-07 11:30:14 UTC
Been getting Socket closes every 5-15 minutes in eve, if im lucky i make it to 20 minutes before disconnecting (with and without using launcher).

http://imgur.com/3jlFGCL

Picture refers to my pingplotter, took the screenshot when i disconnected. Haven't been able to play for the last week with the disconnections.