These forums have been archived and are now read-only.

The new forums are live and can be found at https://forums.eveonline.com/

Issues, Workarounds & Localization

 
  • Topic is locked indefinitely.
 

Socket Closed - Launcher only

First post First post
Author
Previous Topic Next Topic
SvasTTT
The Graduates
The Initiative.
#41 - 2016-01-13 15:10:31 UTC
I dont know why CCP are advising to use a VPN, i spoke to one today who advised against it.

Quote:
VPN connections are never suggested for use with real-time online gaming. By the very nature of how VPN technology works, it's going to exponentially increase your latency, not decrease it. When you're connecting to a VPN server, you're first bouncing your connection off of a remote server, before it ever goes out to the internet, or back again; doing this basically doubles the routing path necessary for your connection, thus doubling your ping times. After this, you then need to factor in encryption, which has to encrypt and decrypt every single packet of information that's being sent or received by you; that further increases your latency by a factor determined by the level of encryption used (the higher the level, the longer it takes to process; we use 128-bit, which has a processing factor of about 4x-8x per packet).

Thus, in the end, given what I've explained above, it is not at all uncommon to see ping times of 8x-16x+ your normal level, once everything is factored in.


Im no expert but these socket closes issues are still random and worse at sometimes more than others. Please investigate CCP, your servers are in London and im from the UK using cable with Virgin Media. Never had the issues before December.
YourDeathAngel
The Legion of Spoon
Curatores Veritatis Alliance
#42 - 2016-01-13 15:43:33 UTC
Airi Kitamura wrote:
Cut and paste reply...

Quote:

GM .... (EVE Online)
Jan 12, 10:50
Hello,
Thank you for contacting customer support.
The socket error is the result of the TCP protocol closing the connection as it deems the connection unreliable. This usually is the result of the protocol having to resend the same packet several times in a row without success and unfortunately can happen very quickly for a variety of reasons, reaching from interference on a wireless network or a squeezed network cable to a router experiencing issues of some sort outside of the jurisdiction of ours or your ISP's circle of influence.
Any issues within our own hardware that could cause this would be caught quickly by our monitoring and affect any player whose connection goes over that part of our networking hardware at the time and thus affect a large player base at the same time. If everything on your ISP's end is fine as well, then I fear the root cause for those issues lies on other hops along the route. If you have access to a VPN service that allows you to connect via other servers in the world, it can help checking whether or not those connection losses still appear when going through this different route.
You may also find this forum post by GM Arcade informative:
https://forums.eveonline.com/default.aspx?g=posts&t=334556&find=unread
Other than that, there is unfortunately nothing else we can effectively offer as support in this regard.
Best Regards,
GM ...
CCP Customer Support | EVE Online | DUST 514 | EVE Valkyrie


Of course it does not explain why I had no disconnects before I installed the launcher.
It does not explain why no other game is unstable, and why multiple people, from multiple places report the same issue.

I have replied that I want options. More diagnostic and troubleshooting. Not satisfied with a cut and paste answer.
Clearly it needs some more effort, before saying you can't do anything else...


That's CCP answer? That's kind of insulting. Looking at this and multiple other threads reporting now hundreds of accounts having this socket closure disconnects is strong evidence to suggest that this is not "our own ISP problem" but something that has to do with whatever CCP has changed program-/setting-wise. Is it too much to ask for a CCP techie to take this up and post something here?
Andomeria
Prefects
#43 - 2016-01-13 18:50:17 UTC
Also having this problem.
Djoni ann
Freedom For Fantasy
#44 - 2016-01-13 19:42:54 UTC
Also having this problem and how could this be an isp problem, when in more country's then 1 it happens and all happens at the beginning of december. Never had these problems before.
It feels to me that CCp not taking this problem serious enough.
Veshai
NED-Clan
Goonswarm Federation
#45 - 2016-01-14 10:24:35 UTC
Spracklin wrote:
Spracklin wrote:
I've read a few posts about changing the MTU having an effect - anyone with networking knowledge able to pipe up on this?

I adjusted my MTU earlier in an attempt to see if it makes a difference


Zero socket closures since adjusting. coincidence? not sure. should reset MTU rate to default to rule it out...

Adjusting MTU didn't work for me. Set it to 1400 for testing, but disconnected together with another 10% of our fleet at the same time.

When the socket closed errors occurs, it's never just me. Various people get disconnected, geographically spread.
Jon Elleder
NephTEK
#46 - 2016-01-14 22:09:36 UTC  |  Edited by: Jon Elleder
Hi, welcome me to the Socket Closed nightmare.

I played fine even tonight, but today, right after the latest build was installed, I started getting "The socket is closed" messages that threw me out of the game.

I uninstalled and reinstalled, to no avail.

==

I have performed a Basic network diagnosis and I get:

Pinging client.eveonline.com [87.237.39.208] with 32 bytes of data:
Reply from 195.50.122.214: Destination net unreachable.
Reply from 195.50.122.214: Destination net unreachable.
Reply from 195.50.122.214: Destination net unreachable.
Request timed out.

Do any of you experience the same problem, or is it a problem of my own?

Thank you!

==

SOLVED - Finally restarting the computer (!) did the trick.
goldenpower
Machiavellian Empire
Test Alliance Please Ignore
#47 - 2016-01-15 11:06:15 UTC
So seems i'm joining this horible club :(

No the problem isn't my provide xs4all, since only EVe has this problem, recently did a fresh win 10 installation also.

No solution it seems, hate to give up EVE but this way you can't play.
YourDeathAngel
The Legion of Spoon
Curatores Veritatis Alliance
#48 - 2016-01-16 15:08:07 UTC
nice Saturday afternoon, time to play - and the socket closures every 5 sec after logging in make it impossible
Bravo Fox
The Legion of Spoon
Curatores Veritatis Alliance
#49 - 2016-01-16 15:19:23 UTC
every day socket closures, esp after DT impossible to play at all
shaulong
The Legion of Spoon
Curatores Veritatis Alliance
#50 - 2016-01-16 15:32:41 UTC
Same problem here
Bussan
Kabukicho
#51 - 2016-01-16 17:03:59 UTC
Same problem here too.... the last days I almost cannot play because of huge lag spikes and closed sockets.
Yesterday got a bit better, then today I just get closed socket as soon as I log in....

And doing the tests from the launcher, everything is ok, BUT the connection to client.eveonline.com that is unreacheable....

Btw don't have any problem using internet in general, even playing other games. So I doubt the problem is on my side (as many others are experiencing the same, too... )
goldenpower
Machiavellian Empire
Test Alliance Please Ignore
#52 - 2016-01-16 22:56:40 UTC
I knocked on wood numerous times and changed the port as described https://wiki.eveonline.com/en/wiki/Problems_connecting_on_port_26000 so far it seems to work haven't got any socked closed for me Roll
Daniel D Duesentrieb
Align to your dreams
Goonswarm Federation
#53 - 2016-01-16 22:56:55 UTC
So I let the logserver run while playing with multiple clients. The one that got a socket closed just stopped recieving messages at some point, then does a "Soft Clock Sync Starting" and closes the connection soon after:


53013 2016.01.16 21:54:11:075 *** Soft Clock Sync Starting ***
53014 2016.01.16 21:54:11:076 Write: Packet::CallReq (Address::Client(clientID="0",callID="1390",service="None"),Address::Node(nodeID="1000000215",service="machoNet",callID="None"),237 bytes,(1, 'GetTime', (), {'machoVersion': 1}),{}, None)
[...]
53254 2016.01.16 21:54:29:992 Closing connection to 87.237.38.200:26000: {'reasonCode': None, 'reason': u'The socket was closed', 'exception': error(10054, 'Eine vorhandene Verbindung wurde vom Remotehost geschlossen'), 'reasonArgs': {}}
53255 2016.01.16 21:54:29:993 Exception during MachoTransport::Close ignored.
53256 2016.01.16 21:54:29:994 EXCEPTION #27 logged at 16/01/16 22:54:29 : Exception during soft clock sync
[...]
53371 2016.01.16 21:54:30:012 Received OnDisconnect with reason= 0 and msg= The socket was closed
53372 2016.01.16 21:54:30:012 GameUI::OnDisconnect 0 The socket was closed

All while still being connected and with another client.

But hey, I found this gem:
53546 2016.01.16 21:54:38:937 _NonBlockingCall failed for a closed transport. The reason given was ' The transport has not yet been connected, or authentication was not successful. '. Generally speaking, this is probably just fine and dandy.

Sad
Bussan
Kabukicho
#54 - 2016-01-17 03:44:12 UTC  |  Edited by: Bussan
Tried to change the port, but it didn't get any better....
And I doubt the problem is on our side, as many different people started having this problem only recently, without any change on our side. And all coming from different places/isps...
Bravo Fox
The Legion of Spoon
Curatores Veritatis Alliance
#55 - 2016-01-19 18:05:29 UTC
bump, problem still there, no response from ccp
Lucifer Iscariot
Doomheim
#56 - 2016-01-20 14:50:29 UTC
This problem is starting up all over again. Maybe new updates and changes should be suspended until the current problems are fixed.
pajedas
Doomheim
#57 - 2016-01-21 02:07:59 UTC

Welcome to another round of socket closed errors.

IMAGE

I'm getting this every 15-30 minutes.

It's not my computer and it's not my connection.

Please fix it CCP.

🐇
pajedas
Doomheim
#58 - 2016-01-21 16:02:19 UTC
http://www.monitis.com/traceroute/

I only have issues with 87.237.38.200.

All other overseas traceroutes go through with no issues.

Still getting socket closed error every 30 minutes or so.

I'll pay for a real solution...

🐇
Darien Stark
League of Gentlemen
The Initiative.
#59 - 2016-01-21 18:47:11 UTC
I'm STILL having these issues and I've noticed something

One of my friends online is from UK too and he disconnects same time I do

When I'm fleets - the UK players all disconnect same time I do

It has to be something to do with UK connectivity on CCP servers :( :( :(
Airi Kitamura
Doomheim
#60 - 2016-01-21 19:09:16 UTC  |  Edited by: Airi Kitamura
Quote:
Lots of people experience the socket closure message for various reasons. As I mentioned previously, unless there is some detectable pattern in the disconnections (i.e. they all occur within the same couple minutes, they're all from users in the same region or using the same ISP, etc), then there is nothing we can offer as support besides directing you to speak with your ISP and to try a VPN if your ISP is unable to resolve the issue.
And just to confirm, I checked our connection logs from the 17th and found no discernible spike in disconnections during that day. Let us know if we can be of any further assistance.


I will keep posting my disconnects with date and time (including location).
If enough people do the same here, we can possible show some detectable pattern...

I will try and add them to the OP.