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Issues, Workarounds & Localization

 
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Socket Closed - Launcher only

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Mercatura Xceldian
Bermuda Inc.
#281 - 2016-07-07 04:10:01 UTC  |  Edited by: Mercatura Xceldian
Just canceld my 2 accounts. Love the game but cannot play, never had the socked closed issue before, so i dont see why it should be my fault... Got a copy and paste support email after ticket which wasnnt helpful at all. Not paying for a game i cannot play and that doesnt offer technical support when i need it. To bad, but oh well, I guess CCP is an independent small shop. They should improve their customer service though.
Thij Vesser
Viziam
Amarr Empire
#282 - 2016-07-12 11:29:00 UTC
I've been having this problem since a patch in December 2015. I just had a socket closed, so I thought I would check to see if any progress has been made on this issue. Looks like no help from CCP, but here's my experience and how I resolved it:

I was getting random socket closed issues with between 1 and 5 clients running at a time. Usually only one or two clients would close, the others would stay open. After a time, I figured out that my socket closed error was directly related to out of game browsers, and especially certain web sites.

I tested Opera, Firefox, Chrome, IE, & Edge, and all browsers caused the socket closed problem. I haven't found a pattern to the websites that cause it but if I have a browser open, and I'm bouncing from site to site, I WILL eventually get a socket closed error. News websites seem to cause problems the most for me, particularly when browsing to a lot of different sites from a news aggregator like DrudgeReport or Google News. I think this happens because the more different sites I visit, the greater chance I have of landing on one that causes the conflict.

I rarely to never have socket closed errors if I have a browser open and only have zKillboard or DOTLAN open. As soon as I get bored and browse to random sites, my game will eventually stop responding but keep rendering, and then throw a socket closed error.

Most importantly, I have discovered that if I have no browser open and no browser process running at all in task manager, I won't get a socket closed, ever.

This is frustrating. I can't use a browser on a second monitor anymore, can't copy and paste from the game easily, but at least my client is no longer dropping the connection and separating me from my fleets. I just set up a laptop beside me to browse.

Eve Online is the only application that I use that has this connectivity problem. I can't replicate the problem during browser use on any other game or program that connects to a remote server.

Hopes this helps for some of you.

TL;DR - Try closing all browser processes while the game is connected. Works for me